Hall

Avis sur Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1055 Walton Creek Road, Steamboat Springs, CO

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 344 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 366 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 170 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1004." "

8,2/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

FLORENCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
J ai essayé plusieurs fois cette chaîne d hôtel et je ne suis pas déçue , hôtel agréable avec de bonnes prestations , petit déjeuner très complet et bon .
Séjour de 1 nuit en août 2019

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Patrice, Annecy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité prix
Vraiment rien à dire de particulier. Une très bonne halte dans de très bonnes conditions.
Réponse de Larry le 29 août 2015
Merci!

2/10 Horrible

Carrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tried to connect with expedia several times to modify reservation with no luck. Staff were super nice on site and if I had booked through them I wouldn’t have been locked on my stay. Ended up paying for a night I didn’t need. Book the hotel, just do it directly.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Guest,We apologize for the inconvenience you experienced while trying to modify your reservation through Expedia. We're glad to hear that our on-site staff were able to assist you and that you found them to be super nice.Thank you for your feedback, and we appreciate your recommendation to book directly with us for future stays. We look forward to welcoming you back and providing you with a seamless experience.Sincerely,Hotel Manager

2/10 Horrible

Zach

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It's so loud
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Guest,We apologize for the inconvenience caused by the noise during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will take steps to address any noise issues to ensure a more restful experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter stay.Sincerely,Hotel Manager

4/10 Médiocre

Lois

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This location is a food desert. There are no restaurants in walking distance. If you don’t have a car the only transportation is a loop to the Gondola Transit Station. This is fine for skiing but service ends at 6:30 pm. From there you can transfer to the town line. You have to be careful not to miss the last bus not to get stranded. The staff was not helpful or friendly. The hot tub was dirty and not inviting. It might have seemed a good value but I should have spent more to stay at a more inviting location.
Séjour de 4 nuits en mars 2024
Réponse de Hotel manager le 16 mars 2024
Dear Guest,We apologize for the inconvenience you experienced regarding the lack of nearby restaurants and transportation options. Your feedback about our staff's friendliness and the cleanliness of the hot tub is concerning, and we will address these issues with our team to ensure improvements are made. We understand the importance of a welcoming environment and reliable transportation options for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the futureSincerely, Hotel Manager

8/10 Bien

Justine

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and clean
Séjour de 1 nuit en mars 2024
Réponse de Hotel manager le 13 mars 2024
Dear Guest,Thank you for sharing your positive feedback! We're pleased to hear that you found our hotel quiet and clean during your stay. Your satisfaction is our priority, and we're delighted that you had a pleasant experience. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Satisfaisant

Douglas

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Douglas,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your input is valuable to us, and we'll use it to address any areas needing improvement. If you have any specific concerns or suggestions, please don't hesitate to reach out. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Charlene

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast wasn't anything special but coffee was great. The bus was super convenient. The beds were comfortable and great water pressure in the shower.
Séjour de 3 nuits en mars 2024
Réponse de Hotel manager le 5 mars 2024
Dear Guest,Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the convenience of our bus service and found our beds comfortable. We're also pleased that you liked our coffee and appreciated the great water pressure in the shower. Your comments help us understand what we're doing well and where we can improve, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Pemly, Saint Paul

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great, “breakfast”, not so much. For $250/night you’d think you’d get a decent cup of coffee. I have never tasted coffee as bad as the stuff they served here. I had to dump it out ( and I’m not too picky about coffee, not a coffee chain kind of guy). Also, the bagels didn’t even have a cream cheese or peanut butter offering. Just jam ( not even butter). Eggs were also be gross. But, room nice.
Séjour de 1 nuit en février 2024
Réponse de Hotel manager le 2 mars 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found our staff to be great and enjoyed your room. We apologize for falling short on the breakfast offerings and the quality of coffee. Your feedback is valuable, and we will use it to improve our services. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Lynn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Pool and hot tub were small and overly chlorinated. One group of guys took over the hot tub especially with drinks and music and front desk said it was acceptable, unfortunately making it not family friendly. Breakfast was very low on food and coffee machine was dirty and coffee smelled like the machine was infected with something. Overall staff was friendly but wouldn't return to this hotel in the area.
Séjour de 1 nuit en février 2024
Réponse de Hotel manager le 27 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the pool, hot tub, and breakfast service during your stay. Your concerns regarding the hot tub situation and breakfast quality have been noted, and we will address them with our team to ensure improvements are made. Please know that your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Richard

Very nice staff. Seems like they rent rooms to workers. No daily cleaning of the room. Breakfast was tasteless…and stale. I wouldn’t stay here again. Common areas old fashioned.
Séjour de 3 nuits en février 2024
Réponse de Hotel manager le 15 févr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was nice.
Séjour de 1 nuit en février 2024
Réponse de Hotel manager le 15 févr. 2024
Dear Edward,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're grateful for your positive feedback. We hope to welcome you back again soon for another fantastic stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Ryan

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
It was clean old and a bit outdated but clean, I just wish that the blackout curtains actually closed they were screwed into the ceiling and I couldn't slide them closed and I felt like people could see through my window
Séjour de 1 nuit en janvier 2024
Réponse de Hotel manager le 29 janv. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean. We apologize for any inconvenience with the blackout curtains, and we appreciate your insights. We'll look into improving this aspect for a more comfortable stay in the future. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Bien

David

Séjour de 3 nuits en janvier 2024
Réponse de Hotel manager le 20 janv. 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Andrew

Séjour de 3 nuits en janvier 2024
Réponse de Hotel manager le 17 janv. 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Vadoud

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Hotel manager le 3 janv. 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Horrible

Alan

Séjour de 2 nuits en décembre 2023
Réponse de Hotel manager le 16 janv. 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

Peter C

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Hotel manager le 21 déc. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Alexandra

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel manager le 17 déc. 2023
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Alexandra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel manager le 17 déc. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Unsafe and unexpected fees
The Quality Inn and Suites brand has been slipping and this hotel stay was proof. The door lock was broken, like actually broken, the room door didn't latch or lock. The solution by the front desk agent was to "just to take your bags with you when you leave the room" as this "happens often". So we ended up locking our items in the car. Also, the advertised pet rate for one dog is $25, but we were told it was $45 in person. The staff couldn't care less about being a Diamond choice rewards member.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel manager le 14 déc. 2023
Dear Guest,We sincerely apologize for the issues you encountered during your stay. The broken door lock and miscommunication regarding the pet rate are unacceptable, and we understand your frustration. We are investigating these matters and will take immediate action to address them. Your feedback is valuable, and we appreciate your loyalty as a Diamond Choice Rewards member. Sincerely, Hotel Manager

6/10 Satisfaisant

Randy

Les points forts : Propreté
Séjour de 2 nuits en décembre 2023
Réponse de Hotel manager le 11 déc. 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Bien

Ovidio R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like food and the place is clean
Séjour de 1 nuit en novembre 2023
Réponse de Hotel manager le 29 nov. 2023
Dear Guest,We're delighted to hear that you enjoyed the food and found the place clean during your stay. Providing a positive experience for our guests is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed about the food or cleanliness, or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 Médiocre

Phillip

Séjour de 4 nuits en novembre 2023
Réponse de Hotel manager le 18 déc. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Clarissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was spectacular
Séjour de 1 nuit en novembre 2023
Réponse de Hotel manager le 25 nov. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Yilber

Séjour de 1 nuit en novembre 2023
Réponse de Hotel manager le 11 déc. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Bien

Daniel, Longmont

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at a few different hotels in Steamboat. The Quality in was a very good value for the price. Breakfast was Biscuits and gravy scrambled eggs and sausage along with beverages and other breakfast items. I would recommend the Quality In if your looking for an inexpensive place to stay.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel manager le 8 nov. 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Satisfaisant

Daniel

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Property needs some cleaning and updating. An elevator wouldn’t hurt either. I will say the beds were comfortable and it was quiet.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel manager le 6 nov. 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 Médiocre

Justin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff friendly but property is very dated, pool/hot tube looked like a film of something on the surface. Probably was nice hotel 30yrs ago. Needs updating for sure.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel manager le 1 nov. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Edgar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly staff
Séjour de 2 nuits en octobre 2023
Réponse de Hotel manager le 23 oct. 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Bien

Ron

Voyage en famille
Les points forts : Propreté et équipements
Hotel is convenient to main street, and property is in good condition. Staff was average. Room was clean and bed OK.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel manager le 21 oct. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel manager le 11 oct. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Satisfaisant

Donna

Les points forts : Propreté et confort de la chambre
Just fine
Staff was friendly. Room is definitely fine (although funny that there is the same picture on multiple walls. :) It was clean and well made up. Room walls are thin and people above us had TV on at 5 a.m. - there was no way to avoid hearing it at all. Breakfast was decent but coffee was awful - one of those machines that you can make a cup of instant that was mild, med, or dark. That is one significant change I would make in services offered! Overall fine place to stay for a night or two to access Steamboat.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel manager le 9 oct. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

michelle, Severance

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and comfortable. There is no elevator so if you're on the second floor you have to use stairs. There is very little parking with tons of huge construction trucks, dump trucks and semi's. I would stay here again.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel manager le 6 oct. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Bien

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was weak!!
Séjour de 2 nuits en septembre 2023
Réponse de Hotel manager le 2 oct. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Médiocre

brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
look around
A lot of construction workers staying at the hotel. TV next room started blasting at 4am and off at 5am which tells me that construction worker left to go to work. Morning breakfast- pancake/waffle machine empty, no forks, one last bagel available and it had mold on it.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 27 sept. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Horrible

George

Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 14 oct. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

BILL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good. Nice stay
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 20 sept. 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Satisfaisant

Mary

Voyage en famille, Voyage avec des animaux de compagnie
Overall, stay was okay. The hairdryer didn’t work though.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 16 sept. 2023
Dear Guest,Thank you so much for taking the time to give us your candid feedback on our property. We are sorry that we could not completely satisfy you. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We have also seriously taken note of your suggestions regarding upgrade and will take adequate steps to update hotel and ensure that your next stay at our hotel will be a memorable experience. We hope that you will visit us again the next time you are in the area. Sincerely,Hotel Manager

10/10 Excellent

Annette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Amazing, clean, friendly & helpful staff. Great breakfast buffet
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 28 oct. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 10 sept. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! This was my second time here and they are very accomodating and friendly. Room was clean, the bed was comfortable, and I do travel with my service dog and was appreciative having the door that opened up to the bike path for when I took him out. 5 stars! :)
Réponse de Hotel manager le 9 sept. 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Bien

Anthony, Crested Butte

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Feel sorry for her, but desk clerk was not trained well.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 8 sept. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Renae

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Biking trails
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 5 sept. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Enrique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 5 sept. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

zoe

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 5 sept. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

JOE, MEDFORD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and quiet. Pool and hot tub make for a relaxing evening or even morning. Kids loved it.
Séjour de 1 nuit en août 2023
Réponse de Hotel manager le 3 sept. 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Sheena

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were in Steamboat to DJ for a wedding at a venue that was 24 minutes away. They let us check in a little early so we could change and freshen up before heading out for the rest of the afternoon and evening. The room was comfortable and clean!
Séjour de 1 nuit en août 2023
Réponse de Hotel manager le 29 août 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Médiocre

Ed and

Not worth $250 a night. Breakfast was less than average.
Séjour de 1 nuit en août 2023
Réponse de Hotel manager le 29 août 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager