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Avis sur Hampton Inn & Suites Craig

3.5 out of 5
Hampton Inn & Suites Craig
377 Cedar Court, Craig, CO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 565 avis sur 836." "
Note des voyageurs de 8 (Bien), d’après 197 avis sur 836." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 836." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 836." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 836." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Ben, Belgium

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bonne escale: propre, spacieux et poscine.
Pas de problemes. Propre, chambres spacieuses, piscine propre et agreable, petit dej complet dans le lobby... Hampton Inn a retenir.

8/10 Bien

F EON, FRANCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien à tout point de vue
Les Hampton inn semblent être très bien. Six au total, sur le même schéma. Petits déjeuner, chambres, services, rien à dire

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good experience was there for work
Séjour de 2 nuits en avril 2024

8/10 Bien

Michael

Les points forts : Propreté et personnel et service
The only beverage option in my room was decaf coffee - there was no real coffee, tea bags, sugar, or artificial sweetener. The ceiling over the shower was bubbled and peeled in several places which have not attended to.
Séjour de 1 nuit en mars 2024
Réponse de Hampton Inn & Suites by Hilton Craig le 2 avr. 2024
Dear Michael,Thank you for sharing your experience with us. We apologize for the inconvenience regarding the beverage options in your room and the condition of the ceiling over the shower. Providing a variety of beverage options is important to us, and we'll ensure that real coffee, tea bags, sugar, and artificial sweetener are stocked in all rooms going forward. Additionally, we'll address the issue with the ceiling immediately to ensure a more pleasant experience for our guests. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you choose to stay with us again, we'll make sure your next experience is nothing short of exceptional. Thank you for choosing our hotel.Thank You,Hampton Inn & Suites by Hilton Craig

8/10 Bien

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was some hotel construction happening renovations in rooms creating loud noise until 11 pm Other than that the stay was good
Séjour de 2 nuits en mars 2024
Réponse de Hampton Inn & Suites by Hilton Craig le 19 mars 2024
Dear Eric,We apologize for any inconvenience caused by the construction noise during your stay.  Your comfort is important to us, and we regret that this disturbance impacted your experience.  We appreciate your understanding and patience during this renovation period.  We're glad you had a good stay overall, and we hope to welcome you back in the future for a quieter and more enjoyable experience.  If there's anything else we can assist you with, please let us know.Thank You,Hampton Inn & Suites by Hilton Craig

2/10 Horrible

Paul

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Rooms were clean and breakfast was good. Bed was comfy. Dog matter surrounding property. Manager annoyed by double booking and non cooperative after 4 days to resolve issues. Manager refused to even speak with us and gave misleading information to credit card company. It felt as if he was determined to keep the second payment simply because he was annoyed.
Séjour de 4 nuits en mars 2024
Réponse de Hampton Inn & Suites by Hilton Craig le 19 mars 2024
Dear Paul,We're pleased you found our rooms clean, breakfast enjoyable, and beds comfortable.  However, we apologize for any inconvenience caused by the issues with double booking and the manager's handling of the situation.  Your feedback is important to us, and we'll address these concerns internally to ensure better communication and resolution in the future.  Please rest assured that this does not reflect our usual service standards.  We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit. Please don't hesitate to reach out if we can assist you with anything else.Sincerely,Hampton Inn & Suites by Hilton Craig

10/10 Excellent

Joseph, Buena Vista

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay. Bed was great!!
Séjour de 1 nuit en février 2024
Réponse de Hampton Inn & Suites by Hilton Craig le 11 mars 2024
Dear Joseph,We're delighted to hear that you enjoyed your stay with us and found our bed to be great!  Your comfort is our priority, and we're glad we could provide you with a positive experience.  Thank you for choosing us as your accommodation option, and we look forward to welcoming you back for another great stay in the future!Thank You,Hampton Inn & Suites by Hilton Craig

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Hampton Inn & Suites by Hilton Craig le 11 mars 2024
Dear Rachel,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Hampton Inn & Suites by Hilton Craig

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hampton Inn & Suites by Hilton Craig le 11 mars 2024
Dear Michael,Thank you for a Perfect Score Rating on your stay at Hampton Inn & Suites by Hilton Craig.  We are glad you enjoyed your stay at our hotel.  We are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Hampton Inn & Suites by Hilton Craig

10/10 Excellent

Edward, Grand Junction

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Michael

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kind staff, quality hotel.
Everything went very well. I got stuck in a meeting and they didn't mind me being late for checkout. Very friendly staff. One of the nicest rooms I've ever stayed in. I'll definitely book here again for future business trips.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Tania

Séjour de 2 nuits en novembre 2023

10/10 Excellent

sam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would recommend for a stay
Séjour de 3 nuits en novembre 2023

8/10 Bien

Jacob

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Consistent
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Erlinda E.

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

R

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
DUMP
Ceiling falling in bathroom. Tiles cracked in entry way leaving sharp edges. At $200 dollars a night I should have at least got refills on the coffee in the room. Shower doors leak on to the floor making it unsafe. Wood falling off nite stand.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

byron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful overnight stay!
We enjoyed our night at the Hampton Inn at Craig. We were greeted by Jackie (sp) as we entered the hotel. Not only was she friendly and very efficient, but she offered help and information to several questions we had about the area and hotel. The hotel was very clean and attractive. Each staff member we encountered was helpful and friendly.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Edward

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en septembre 2023

10/10 Excellent

WARREN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Kevin

Séjour de 1 nuit en août 2023

10/10 Excellent

Natasha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Margaret

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Bonnie

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Debbi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at Hampton Inn because we have stayed in these hotels in different states. In Craig, CO Jackie at the front desk was friendly and very helpful. She took the time to recommend restaurants in the area. Breakfast at the hotel was great, and the woman who was handling the food prep was attentive and made sure there was plenty of everything. We were very pleased with everything and would stay here again!
Séjour de 1 nuit en août 2023

10/10 Excellent

Carolyn

Séjour de 1 nuit en août 2023

10/10 Excellent

cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we loved the stay but did not like to pay for the breakfast aspect of the hotel....
Séjour de 1 nuit en août 2023

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté et équipements
Clean and nice room, decent breakfast.
Séjour de 1 nuit en août 2023

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Équipements
The women who are in charge of breakfast do their jobs with admirable pride and thus breakfast is a far more pleasant meal than the normal and similar breakfast offered at thousands of hotels each morning!
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Stephanie

Voyage en famille
Séjour de 1 nuit en août 2023

8/10 Bien

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Entry light into my room was not working which made it VERY dark going into the room and finding another light to turn on. Also the air conditioner was set at 60 degrees which made my room freezing and even the bed was freezing and it took a while to warm it up to 70 after turning on the heat.
Séjour de 1 nuit en août 2023

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access to get to
Séjour de 1 nuit en août 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Typical Hampton Inn like you know and expect. The staff here was from top to bottom great all the way around. The hotel was in good shape. The room was clean and comfortable.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Flor

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Room was not cleaned daily. Not informed that you had to request it. Advisements say daily. Did not get a receipt upon leaving. They said you would send me one. I have not seen it. Charged more than what was said originally and wondering why.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Uriel

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Roger

Voyage en famille, Voyage avec des animaux de compagnie
We have been staying here for the past few years about 4 times each summer , the last couple times it seems the staff doesn’t seem to care as much as they did about service . The cost of the hotel is up to $200 per night with tax , there was no milk at the breakfast area for cereal , the tub was clogged , and there was dog poop all over the back lawn area . We stay here mainly because of dogs being allowed but we bring our dogs everywhere ,however some people are terrible pet owners and you need to be prepared to clean the area when these pet owners don’t , and maybe the hotel mgr could go get milk
Séjour de 3 nuits en juillet 2023

8/10 Bien

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our second visit. Beds are very comfortable and the rooms are clean.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Wayne

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
The room size was nice and comfortable, there were a few maintenance issues, toilet bowl was cracked, bathroom light fixture stopped working, than worked. The bathroom wall trim was peeling off. Ceiling above the bed appeared to have water or paint damage. The exterior path leading to smoking area seemed neglected.Overall general maintenance seemed to be lacking. Staff was very accommodating, breakfast service was appreciated,
Séjour de 4 nuits en juillet 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Gregg

Voyage en famille
Les points forts : Propreté et personnel et service
Marginal ADA accessibility at designated rooms. Overall was OK, great breakfast included. High room rates.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en juin 2023

10/10 Excellent

Steven and Angela

Les points forts : Propreté
Séjour de 1 nuit en juin 2023

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room really clean. Staff very friendly
Séjour de 1 nuit en juin 2023

10/10 Excellent

Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property lived up to my expectations.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Matthew, Parker

Séjour de 2 nuits en juin 2023

2/10 Horrible

STACEY, Loveland

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
We had a horrible experience when we where at this hotel. We arrived to find out our reservation had been cancelled and then found out the manager of the hotel did it. Waited in their lobby for over an hour and then was given a room, (although they were booked) which had an air conditioner that was as loud as a freight train, that only partially worked, poop particles in the toilet, and obvious signs the room was less than completely cleaned. Spoke with the manager Donald and he was the very rudest hospitality manager I ever met! Just felt uncomfortable all the time we were there!