6 piscines extérieures, parasols de plage, chaises longues

Avis sur Innisbrook Resort

3.5 out of 5
Innisbrook Resort
36750 Us Highway 19 N, Palm Harbor, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 458 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1003." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Isabelle, Cantley

Les points forts : Propreté
Très bel endroit. Les chambres bénéficieraient de petites rénovations mais c’est propre.
Séjour de 3 nuits en mars 2020
Réponse de Jackie K. le 26 mars 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Passez votre chemin. C'est un hôtel de 1970 et qui n'a pas changé depuis. La chambre est digne d'un placard à balais. Nous sommes arrivés un jour de pluie et quand le soleil est revenu nous avons voulu profité de la piscine avec toboggan elle était fermée . Bref nous étions contents de partir de cet hôtel
Séjour de 2 nuits en juillet 2019

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2017

4/10 Médiocre

aurore, France

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
lugubre
nous avions choisi cet hôtel a la fin de notre roadtrip est américain pour 3 nuits nous n'avons pu y rester qu'une seule.. chambre sombre, vieillissante, sans frigo (Une première pour nous) et une ambiance lourde et lugubre. La piscine est mal entretenue (moisissures) et ferme à 18 heures .... et on vous met bel et bien dehors a cette heure là. Le groom service est venu nous réveiller a 9h et est rentré dans la chambre alors que nous étions encore au lit. bref on n'avait qui ne seule hâte c'était de partir même si nous avons perdu de l'argent. restaurant et bord de mer sont au moins a 30 min...
Séjour de 3 nuits en août 2017

10/10 Excellent

STEPHANIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un havre de paix !!!
Superbe endroit !!!
Séjour de 4 nuits en août 2017

8/10 Bien

Pierre-luc, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
vacance en famille
très beau site. Le petit appartement était grand et propre, par contre il manquait d'équipement de cuisine. Je recommande cet endroit
Séjour de 3 nuits en juillet 2017

4/10 Médiocre

PHILIPPE

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Beau cadre prestations décevantes
Cadre magnifique qui cache de mauvaises prestations. 1er jour tv ne fonctionnait pas. 2ème jour lits à moitié faits. 3ème jour en revenant à 21 heures aucun ménage dans la chambre. Alors que nous avions quitté la chambre vers 14 heures en prenant soin de retirer la pancarte "do not disturb". Le personnel à l'accueil nous a fait comprendre que nous avions dû oublier d'enlever la pancarte, alors que cela fait 17 ans que nous procédons comme ça dans tous les hôtels aux USA sans problème. Le lendemain nous avons de nouveau expliqué à l'accueil notre mécontentement mais cela ne l'a pas plus choqué que cela et nous n'avons même pas eu un geste sur les 20 dollars de frais journaliers. Nous ne mettrons plus les pieds dans ce resort. Le traitement des touristes ne vaut pas celui réservé aux habitués qui viennent pratiquer le golf. A éviter
Séjour de 3 nuits en juin 2017

10/10 Excellent

JD, D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très beau resort !
Avons essayé deux des restaurants. Excellent service et très bons plats !

6/10 Satisfaisant

dominique, saint dizier

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Grand resort bien esuipe
Les chambres sont spacieuses et propres, réparties dans de petits bâtiments niches au cœur d'un immense parc. On peut y séjourner plusieurs jours grâces aux nombreuses infrastructures. Seul point négatif, l'accueil un peu froid et la climatisation bruyante.

10/10 Excellent

Brandon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well maintained property. Rooms were spacious and nice with an outside patio.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Housekeeping was outstanding! Condo cookware was disappointing however!
Séjour de 4 nuits en mars 2024

8/10 Bien

Harold

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en mars 2024

10/10 Excellent

Mark Dana

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

gail

Voyage en couple
Les points forts : Propreté et personnel et service
Expedia is not received especially as VIP people. We had to climb 4 flights to our room. At 70, we got used to it, but still….. Golf was beyond excellent.
Séjour de 3 nuits en mars 2024

10/10 Excellent

natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

8/10 Bien

Richard, Lithia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were there for dance competition. The check process was quick and convenient. We had dinner at the restaurant upon check-in. Everything was delicious. The room accommodations were spacious and clean, but not necessarily completely updated. It was exactly what we needed for our weekend regardless, beautiful view one of the tee offs on the golf course. We were in one of the ballrooms they provided water but we definitely had to order in everything else that we needed. There were no additional accommodations to purchase lunch from the hotel on site in the ballroom area. Very low key. Despite the rainy weekend, the hotel grounds were well-maintained I wish at the very least the Starbucks in the main building would have remained open all day and shifted to sandwiches midday or something for the kids so that we didn't need to leave the hotel.
Séjour de 2 nuits en février 2024

8/10 Bien

karen

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024

2/10 Horrible

James, Vero Beach

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We like the location. It's conveniently located near the towns & attractions we like to visit. However we are severely displeased with our reservation not being honored. We reserved and paid for a king bed room. unbeknownst to us, we were given a single queen bed room. So after we climbed three floors of stairs, unpacked, and began to relax from a long trip we noticed that our bed was only a queen bed. This is outrageous to have done this to us. So we called the front desk and they offered to remove the resort fee as compensation. That's a start. We'd like further monetary compensation for the thoughtless way we were treated; the discomfort we experienced because of the wrong bed size; and the 3rd floor location of this room. In our past visit to Innisbrook, the King room was on the 1st floor. We assumed this would be the case fro this visit. I'm 75 & my wife is 70. Climbing 48 stairs to get back & forth to our room was exhausting
Séjour de 3 nuits en février 2024

10/10 Excellent

Todd, Broomfield

Séjour de 1 nuit en février 2024

10/10 Excellent

felipe

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place. Super recommend.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Mary Teresa Teresa

Voyage en couple
There was no elevator in our building. It would have been good to know that ahead of time since my husband has had any replacement and hip replacement. Also the shower would not come on completely and the bathtub did not drain so the water pulled around our feet.
Séjour de 7 nuits en février 2024

6/10 Satisfaisant

Suzanne

Voyage en couple
Les points forts : Personnel et service
We were unimpressed. The restaurant, the food was mediocre, there were no elevators in our building and the rooms were very dated. We weren’t there long enough to enjoy the outdoors but the stay was mediocre
Séjour de 1 nuit en février 2024

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always love staying here despite me not being a golfer nor tennis player I just love the gorgeous surroundings and the magnificent staff.
Séjour de 6 nuits en février 2024

8/10 Bien

stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a very convenient property if you need to be in the Clearwater area… it’s a little tired on the surface but tidy and the staff is excellent on all fronts…spacious rooms with balconies and kitchenette.
Séjour de 2 nuits en février 2024

10/10 Excellent

Kim

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Sandi

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While the staff was extremely helpful and my room was fine, I found it very difficult to navigate the grounds at night. It is dark and few of the signs are lighted.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Francis

Voyage en famille
Les points forts : Propreté et personnel et service
?
Séjour de 1 nuit en janvier 2024
Réponse de Innisbrook Reservations Team le 15 janv. 2024
Good day,Thank you very for the positive review, Francis. We are glad to see that you enjoyed your stay with us at Innisbrook. We look forward to welcoming you back to the resort in the future!

8/10 Bien

Nita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is hot Not worth the money crazy price for a room with no refrigerator tried to call Expedia got a robot Very displeased with this room glad it’s only for one night
Séjour de 1 nuit en janvier 2024
Réponse de Innisbrook Reservations Team le 12 janv. 2024
Good day, We are sorry to see that your recent stay with us did not meet your expectations. We appreciate your honest feedback and will pass it along to our management team for review and to identify areas of improvement as the one you have provided. We hope you decide to return and give Innisbrook another chance to make your stay a more enjoyable experience.

6/10 Satisfaisant

Gabrielle

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Séjour de 5 nuits en décembre 2023
Réponse de Innisbrook Reservations Team le 9 janv. 2024
Thank you for sharing your review, Gabrielle. If you have any feedback you wish to provide regarding your stay please be sure to let us know so that we may forward to management to review any areas for improvement. We hope to welcome you back to Innisbrook in the future!

8/10 Bien

Stylianos, Palm Harbor

Séjour de 1 nuit en janvier 2024
Réponse de Innisbrook Reservations Team le 9 janv. 2024
Thank you for sharing your review, Stylianos. We'd be happy to review any feedback you wish to provide us regarding your stay so we may forward to management to review any areas for improvement. We hope to welcome you back to Innisbrook in the future!

4/10 Médiocre

Stephanie A

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 5 nuits en décembre 2023
Réponse de Frank S - Innisbrook Reservations Team le 29 déc. 2023
Good day,We are sorry to see that your recent stay with us did not meet your expectations. We appreciate any honest feedback to pass along to our management team if you wish to provide more details regarding your recent stay. We hope you decide to return and give Innisbrook another chance to make your stay a more enjoyable experience.Innisbrook Reservations Team

4/10 Médiocre

fernando

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
limpeza horrível, simplesmente ficamos 04 dias sem
Séjour de 8 nuits en décembre 2023
Réponse de Frank S - Innisbrook Reservations Team le 29 déc. 2023
Good day,We are sorry to see that your recent stay with us did not meet your expectations. We appreciate your honest feedback and will pass it along to our management team. If you wish to provide more details regarding your recent stay, we will pass along as well. We hope you decide to return and give Innisbrook another chance to make your stay a more enjoyable experience.Innisbrook Reservations Team

4/10 Médiocre

Abbey

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The room was clean. However, the lavatory faucet, showerhead and kitchenette faucet were so clogged with what we presumed to be lime that water barely came out. Showerhead was not tight on the shower arm and had to screw back on and still the water pressure was extremely poor. Shower situation was not noticed until the next morning (stayed only one night) when we were getting ready to leave so room request change was not an option. Staff is very professional and polite during both check in and check out. Notified the front desk of the issue upon checkout. Did not ask for any type of reimbursement, however they removed the resort fee charge. Many of the suites are resident-owned so you may or may not have one that is as pictured on the website. This unit was partially updated and the photo shown when making the reservation was not a true representation of the room.
Séjour de 1 nuit en décembre 2023
Réponse de REservations le 28 déc. 2023
Thank you for your review of our resort. I'm sorry your stay was not what you expected. I have notified the maintence department about the faucets in the room so that they can be fixed.

8/10 Bien

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Innisbrook Reservations Team le 15 janv. 2024
Good day,Thank you for the positive review, Kathy. We are glad to see that you enjoyed your stay. We hope to welcome you back to the resort in the near future!

10/10 Excellent

Jill

Séjour de 2 nuits en décembre 2023
Réponse de Frank S - Innisbrook Reservations Team le 22 déc. 2023
Good day and thank you so much for the positive review. We are glad to see that you enjoyed your stay. We hope to welcome you to the resort again very soon!

6/10 Satisfaisant

Indra

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
so so
We did not stay here to play golf or tennis so I can't comment about that. This is a very big place with lots of big trees. The room was outdated, the bathroom is tiny. One of the bedside table lamps did not work and the water bottles were $3.00. There was maid service with extra towels but no extra shampoo/conditioner. It was very quiet. We ate at both restaurants, the food at the pub was very good but the cost for drinks at this resort is ridiculous. $19 to $20 per glass for a glass of average wine.
Séjour de 2 nuits en décembre 2023
Réponse de Frank S - Innisbrook Reservations Team le 18 déc. 2023
Good morning,Thank you for your feedback, we are glad to hear that you enjoyed your dining experience at Turnberry Pub. We will forward your feedback to the corresponding departments so they may review and identify any areas with opportunities for improvement. Thank you for staying with us, we hope to welcome you you to the resort again in the future, have a great rest of your day!

10/10 Excellent

Scott, Tampa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Frank S - Innisbrook Reservations Team le 11 déc. 2023
Thank you for the positive review, we are glad to hear that you enjoyed your stay and look forward to welcoming you back to Innisbrook!

10/10 Excellent

Jerry

Séjour de 1 nuit en novembre 2023
Réponse de Frank S - Innisbrook Reservations Team le 18 déc. 2023
Good day,Thank you for the positive review, we are glad to see that you enjoyed your stay. We look forward to welcoming you to the resort in the future!

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing in comfort exceeded expectations.
We were staying for a week at another hotel in the area, and decided to change hotels at the last minute. We were concerned about the recent poor reviews, but we saw nothing like that. The room was amazing, clean, modern and spacious. Although one of the main restaurants was under renovation, we found the service and food at the Ospry Grill to be excellent. We don't golf, so we spent a perfect day relaxing at the Loch Ness pool and spa.
Séjour de 2 nuits en novembre 2023
Réponse de Frank S. le 12 nov. 2023
Good day,Thank you so much for the great review, we are extremely pleased to hear that you enjoyed your stay so much, we hope that you will visit us again in the near future! The Innisbrook Reservations Team

10/10 Excellent

Rachel, Tonawanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was beautiful and I loved the pool
Séjour de 6 nuits en octobre 2023
Réponse de Frank S - Innisbrook Reservations Team le 6 nov. 2023
Thank you for the kind review, we are happy to hear that you enjoyed your stay with us as well as the resort's Lochness Pool. Please let us know if we can be of any assistance in setting up your next stay. Hopefully you will have the opportunity to enjoy our Salamander Spa as well. Have a wonderful day!

6/10 Satisfaisant

Lindsey

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Needs update
Old and needs updating. Room keys needed to be replaced several times on the trip and check-in is far away- what a pain. The tv didn't work nor did some lighting, and the tub wouldn't drain. Had to get maintenance to come. Also, there are no elevators in any of the buildings. Beds were not comfortable. Old carpet and bathrooms.
Séjour de 3 nuits en octobre 2023
Réponse de Innisbrook Reservations Team le 19 oct. 2023
Good afternoon,We apologize for any inconveniences during your stay. We appreciate your honest feedback and will pass along your feedback to our management team. We hope you decide to return to give Innisbrook another chance.

4/10 Médiocre

Robert

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
old and worn down.
The room and building are older. Toilet needed plunged, tv and lamp didn't work and needed someone to fix, had to get new keys made several times as they de activiated (not near my phone, keys, or wallet)- this seemed to happen to several people on property. Starbucks had all their machines not working so couldn't get coffee except in dining room. No elevators in any buildings.
Séjour de 1 nuit en octobre 2023
Réponse de Innisbrook Reservations Team le 19 oct. 2023
Good afternoon,We apologize for any inconveniences during your stay. We appreciate your honest feedback and will pass along your feedback to our management team. We hope you decide to return to give Innisbrook another chance.

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful, but spread out.
Beautiful place, especially considering the age. However, it is so spread out, that accessing the main building is inconvenient.
Séjour de 2 nuits en octobre 2023
Réponse de Frank S le 11 oct. 2023
Good day and thank you for your feedback. We hope the rest of your stay was enjoyable and do hope that you will stay with us again in the near future. When you do, be sure to let us know if you wish to be in a certain area so we can make the request for you in advance. We will do our best to honor it. Have a great rest of your day!

4/10 Médiocre

Elizabeth

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de Frank S. le 28 oct. 2023
Good day,We are sorry to see that your recent stay with us did not meet your expectations. We appreciate your honest feedback and will pass along your feedback to our management team if you wish to provide more details regarding your recent stay. We hope you decide to return and give Innisbrook another chance to make your stay a more enjoyable experience.Innisbrook Reservations Team

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our second time staying and haven’t been disappointed at all . Our grandson plays college golf and we were there with his team from Ky supporting them . It’s very convenient to everything , our room has been nice , clean and quiet . Everyone is so polite from check in to Pro shop . Our room overlooks the Copperhead golf course and it’s beautiful . Will stay there anytime we are in that area .
Séjour de 4 nuits en septembre 2023
Réponse de Frank S le 30 sept. 2023
Thanks you so much for sharing these great comments, Cathy. We would be delighted to welcome you back anytime. We appreciate you and hope to welcome you back again soon!

6/10 Satisfaisant

Linda

Séjour de 5 nuits en septembre 2023
Réponse de Innisbrook Reservations Team le 19 oct. 2023
Good afternoon,We apologize for any inconveniences during your stay and appreciate you having stayed at Innisbrook. We will pass along your feedback to our management team to help identify areas for improvement. We hope you decide to return to give Innisbrook another chance.

6/10 Satisfaisant

Jill

Voyage en couple
Les points forts : Personnel et service
The amenities needed were present on the property. Pool was nice, bar/restaurant on site. Bedding/comforter was tinged brown at the top from use. Kind of gross.
Séjour de 3 nuits en septembre 2023
Réponse de reservat\ions le 23 sept. 2023
Im sorry that part of your stay was unpleasant. I have made notes and will resolve the situation.

10/10 Excellent

Alfredo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Frank S le 21 sept. 2023
Thank you for your review. We are glad to see that you enjoyed your stay, we hope to welcome you back in the near future!

8/10 Bien

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This facility has a quiet atmosphere that makes you feel safe.
Séjour de 3 nuits en septembre 2023
Réponse de reservations le 21 sept. 2023
Thank you for your review. We strive to put our guest first and make them our priority. We are glad to see you had a great experience at our resort.