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Avis sur Grand Hotel des Bains Kempinski

5 out of 5
Grand Hotel des Bains Kempinski
Via Mezdi 27, St. Moritz, GR

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 241 avis sur 314." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 314." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 314." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 314." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 314." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Thierry

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en août 2022

10/10 Excellent

petre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ski en famille
Bonjour, on est venu en famille pour skier. L'hôtel est magnifique, les chambres confortables et bien isolées. La piscine est le SPA sont très bien aussi. Tout l'équipe est au top et très sympa. Les animaux sont accepté. On a hésité car l'hôtel n'est pas sur les pistes. Pour skier il faut marcher 300 mètres ou prendre la navette de l'hôtel. ça c'est très bien passé donc on espère retourner l'hiver prochain :)
Séjour de 5 nuits en décembre 2021
Réponse de Grand Hotel des Bains Kempinski le 28 déc. 2021
Dear Petre, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us.I am glad to read that you have been satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

10/10 Excellent

NAOMI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour inoubliable dans les Grisons
L'hôtel est très bien situé car même s'il n'est pas au centre-ville (env. 25mn à pied), il y a des bus devant qui vous emmènent partout. La chambre était impeccable, très confortable et le personnel parfait. Buffet du petit-déjeuner excellent. Super séjour!
Séjour de 3 nuits en août 2021
Réponse de Jana Hess le 13 août 2021
Dear Naomi, Thank you very much for your wonderful comment. We are looking forward to welcoming you back to St. Moritz! With kind regards, Jana Hess Assistant Front Office Manager

10/10 Excellent

Aryaman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Hôtel magnifique et avec un service parfait. Les 3 restaurants ainsi que le lobby bar servent des repas délicieux et l’hôtel est également très bien placé juste devant une remontée mécanique, pour aller skier il suffit de traverser la rue. Le spa est également très joli avec une multitude de saunas différents. Je recommande absolument.
Séjour de 3 nuits en février 2021
Réponse de Your Grand Hotel des Bains Kempinski St. Moritz le 27 févr. 2021
Dear Aryaman, Thank you very much for your outstanding rating and for your kind feedback which is highly appreciated. We are glad to read that you could enjoy your recent stay with us to the utmost of your satisfaction. We thank you very much for your recommendation and we are looking forward to welcoming you back soon to our property in St. Moritz. Best personal regards, Konstantin Zeuke, General Manager

10/10 Excellent

Muriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel multilingue, sympathique. Buffet petit-déjeuner excellent, menus excellents. Côté Spa + piscine manque juste un jacuzzi
Séjour de 6 nuits en août 2020
Réponse de SMV le 3 sept. 2020
Dear Muriel, Thank you for your recent stay with us and your kind feedback. We highly appreciate it. The entire team and I are already looking forward welcoming you again soon. Kind regards, Konstantin Zeuke General Manager

10/10 Excellent

BezenconRaymond, Semsales

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disponibilité des personnes et la piscine et le spa
Séjour de 3 nuits en juillet 2020
Réponse de Grand Hotel des Bains Kempinski le 24 juil. 2020
Dear BezenconRaymond, Thank you very much for your outstanding rating and for your kind comment. We look forward to your upcoming stay. Best regards, Konstantin Zeuke, General Manager

6/10 Satisfaisant

Davy

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
L’hôtel est très beau. Le spa très grand et bien fourni. Nous avons été gentiment surclassés et on nous proposait même un checkout jusque 14h. Le service de navette jusque la gare est efficace et aimable mais il n’y a quasiment aucun employé francophone et le petit-déjeuner était catastrophique: des haricots froids, une erreur dans la commande, trop de délai, les clients qui ne sont pas servis par ordre d’arrivée, le temps de vous apporter le café, il est froid et on ne vous en propose pas un second. Trop peu de personnel au service et aucun accès direct au buffet. Et après, ils sont tout étonnés que vous vous plaigniez! Les chambres sont spacieuses mais un peu classiques et mal insonorisées: nous entendions les enfants crier dans la chambre d’à coté.
Séjour de 1 nuit en juillet 2020
Réponse de Grand Hotel des Bains Kempinski le 18 juil. 2020
Dear Davy, Thank you very much for your honest and constructive feedback which is appreciated. We feel sorry to hear about your inconvenience which we kindly ask to apologize for. We look forward to welcoming you back to our property in St. Moritz. Best personal regards, Konstantin Zeuke, General Manager

10/10 Excellent

Tiago

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !
Un des hôtels que nous avons fait avec le personnel plus sympathique. Le service est excellent et l'hôtel aussi. Juste un petit détail en manque, les viennoiserie au petit-déjeuner.
Séjour de 1 nuit en septembre 2019
Réponse de Kempinski Grand Hotel des Bains le 30 sept. 2019
Dear Tiago, Thank you very much for your kind feedback which is highly appreciated. We are pleased to read that you could enjoy your recent stay with us to the utmost of your satisfaction. We are looking forward to welcoming you back - maybe in the upcoming winter season 2019/2020 - to our property. Best personal regards, Konstantin Zeuke, General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service très charmant, compétent, Difficule de faire mieux.
Séjour de 4 nuits en août 2019
Réponse de Kempinski Grand Hotel des Bains le 22 août 2019
Dear Valued Guest, Thank you very much for your kind feedback. We look forward to welcoming you back to our property in St. Moritz. Best regards, Konstantin Zeuke, General Manager

10/10 Excellent

Bijan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019
Réponse de Kempinski Grand Hotel des Bains le 11 août 2019
Dear Bijan, Thank you very much for your oustanding rating. We look forward to your upcoming stay with us. Best regards, Konstantin Zeuke, General Manager

10/10 Excellent

Pascal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2018
Réponse de Kempinski Grand Hotel des Bains le 20 sept. 2018
Dear Pascal, Thank you very much for your outstanding rating. We look forward to your upcoming stay with us. Best regards, Kerstin Scheuerer, Assistant Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour au top
Cornelius est le meilleur concierge ! Super conseils pour les bons plans !! Tout était au top !

10/10 Excellent

philippe, toulon,france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout a fait remarquable
Restauration très fine , variée , quel que soit le restaurant. Centre de remise en forme et fitness complet. Seul petit reproche , les chambres du 5 ème étage sont en partie mansardées avec par endroit une hauteur insuffisante.

10/10 Excellent

MAURICIO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A
Séjour de 1 nuit en mars 2024
Réponse de Rachele Corsi le 27 mars 2024
Dear Mauricio,Thank you very much for your kind feedback. Looking forward to welcoming you soon.Best regards,Rachele CorsiFront Office Manager

10/10 Excellent

Antonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Rachele Corsi le 28 mars 2024
Dear Antonia,Thank you so much for your kind feedback.Looking forward to welcoming you soon. Best regards, Rachele Corsi Front Office Manager

10/10 Excellent

Darrel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was impeccable from the time my Wife and I was picked up at train station. I very highly recommend this hotel. The best service you will ever receive.
Réponse de Rachele Corsi le 28 mars 2024
Dear Darrel,Thank you so much for your kind feedback.Looking forward to welcoming you soon. Best regards, Rachele Corsi Front Office Manager

10/10 Excellent

Tom

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Urs

Séjour de 1 nuit en septembre 2023
Réponse de Rachele Corsi le 28 mars 2024
Dear Urs,Thank you so much for your kind feedback.Looking forward to welcoming you soon. Best regards, Rachele Corsi Front Office Manager

10/10 Excellent

Scott

Les points forts : Infrastructures et conditions de l’hébergement
Amazing staff, wonderful food and fantastic hotel in one of my favorites towns.
Séjour de 4 nuits en août 2023
Réponse de Konstantin Zeuke le 29 août 2023
Dear Scott, I would like to take the time to personally thank you for this wonderful comment. There is truly no better way to start the day then reading comments like yours, it gives us all the motivation that we need. We look forward to hosting you again. With kind regards, Konstantin Zeuke General Manager

10/10 Excellent

Bryon A

Séjour de 4 nuits en août 2023

10/10 Excellent

Scott, Park City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Air conditioning wasn't available, so had to leave windows open at night. A little noise as a result. If it was any hotter, could have become a big problem. Room was spacious and enjoyable. Breakfast buffet was outstanding. Spa area was outstanding, including the five suana options. Primarily ate in the bar versus sitting down for dinner, liked eating in the bar lounge.
Séjour de 2 nuits en juillet 2023
Réponse de Konstantin Zeuke le 18 août 2023
Dear Scott, I would like to take the time and give you my gratitude for writing this very kind yet constructive feedback. As proud representatives of the ''Earth Check'' certification we do not have air conditioning in our property for sustainability reasons. Therefore we always offer fans to all our guests upon requesting it. We hope you will decide to visit us again in the future. With kind regards, Konstantin ZeukeGeneral Manager

10/10 Excellent

Gary E.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The complimentary breakfast buffet is awesome; best we have ever experienced anywhere in the world! If in St. Moritz you must stay here.
Séjour de 1 nuit en août 2023
Réponse de Konstantin Zeuke le 7 août 2023
Dear Mr. Gary E,First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your destination and for the time taken to share your feedback with us.I am glad to read that you have been totally satisfied with your recent stay with us. We appreciate your kind words about the breakfast buffet.Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World. Best regards,Konstantin ZeukeGeneral Manager

10/10 Excellent

Philip, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wow! Blown away by the details in this place and super clean. A light switch at your night stand to turn off ALL lights in the room at night. How wonderfully thought out! Every amenity. Spa, indoor pool. Wow, wow, wow.
Séjour de 1 nuit en juillet 2023
Réponse de Konstantin Zeuke le 24 juil. 2023
Dear Philip, I would like to use this opportunity and give you my biggest thank you for such a positive and kind feedback of your most recent stay with us. We are beyond happy to read that you enjoyed your time with us and we hope you visit us again soon.With kind regards, Konstantin ZeukeGeneral Manager

10/10 Excellent

Henrique

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Michael

Séjour de 2 nuits en juillet 2023
Réponse de Front Office le 30 juil. 2023
Dear Michael,Thank you very much for your feedback!Looking forward to welcoming you back. Best regards,

10/10 Excellent

Yusra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Swiss service at its best
The service at the hotel was excellent. The staff made us feel very welcoming. The team at breakfast were superb. We have cancelled one day in Urich and extended in Kempinski for this reason. Hope to come back soon
Séjour de 1 nuit en juin 2023
Réponse de Konstantin Zeuke le 30 juin 2023
Dear Yusra, What an amazing feedback, I would like to use this opportunity to thank you for being so kind and honest with us. There is truly no better way to assure us that we are doing our job very well than to read comments like yours. We truly hope we will welcome you back at our beautiful property on top of the world. Kind regards, Konstantin ZeukeGeneral Manager

10/10 Excellent

Jessica

Séjour de 1 nuit en juin 2023
Réponse de Konstantin Zeuke le 2 juil. 2023
Dear Jessica,I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your destination and for the time taken to share your feedback with us.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World.

10/10 Excellent

Meike

Séjour de 3 nuits en juin 2023
Réponse de Konstantin Zeuke le 2 juil. 2023
Dear Meike,I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your destination and for the time taken to share your feedback with us.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World.

10/10 Excellent

Samuel

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Absolutely amazing stay. From the moment we arrived till the very end … Luxurious stay!
Séjour de 3 nuits en juin 2023
Réponse de Konstantin Zeuke le 30 juin 2023
Dear Samuel, Allow me to use this opportunity to say a big thank you to you for being so kind and writing this feedback. We truly appreciate it and we are thrilled to read that your most recent stay with us was so amazing. We look forward to hosting you again on top of the world. Kind regards, Konstantin ZeukeGeneral Manager

10/10 Excellent

Victor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Konstantin Zeuke le 2 juil. 2023
Dear Victor,I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your destination and for the time taken to share your feedback with us.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World.

8/10 Bien

Nilgun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
like - *historic building with excellent facilities. *The dining options and restaurant staff are excellent. don't like - *tough walk for skiers to the lift. a property like this should make arrangements to transports skiers to lifts. I had blisters on my knees by the end of my stay. * there should be more options for kids to play games.
Séjour de 5 nuits en février 2023
Réponse de Konstantin Zeuke le 26 févr. 2023
Dear Mr. Nilgun,Firstly, let me express my sincere gratitude for choosing the Grand Hotel des Bains Kempinski as your preferred location to spend your valuable time and for taking the opportunity to share with us your thoughtful feedback.Your evaluation of our various services and facilities is very much appreciated, since it is only through valued guests, such as yourself, that we are able to make sure our standards correspond to our guests’ needs.Please be ensured that your remarks have been forwarded to the respective departments.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World. Best regards,Konstantin ZeukeGeneral Manager

8/10 Bien

Phuntsok

Séjour de 6 nuits en février 2023

10/10 Excellent

susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely amazing!!!
Séjour de 1 nuit en février 2023
Réponse de Your recent stay at Grand Hotel des Bains Kempinsk le 15 févr. 2023
Dear Susan,First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your destination and for the time taken to share your feedback with us.I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World. Best regards,Konstantin ZeukeGeneral Manager

6/10 Satisfaisant

MAURO DE ALMEIDA

Voyage en famille
Les points forts : Propreté et personnel et service
Longe da cidade e dificílimo conseguir transfer do hotel pra cidade, um hotel 5 estrelas sem oferecer esse serviço pros hóspedes o tempo todo é lamentável
Séjour de 6 nuits en janvier 2023
Réponse de Konstantin Zeuke le 8 févr. 2023
Dear Mr. De Almeida,First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferred destination to spend your precious time and for the time taken to share your kind feedback with us.Your evaluation of our various services and facilities is very much appreciated, since it is only through valued guests, such as yourself, that we are able to make sure our standards correspond to our guests’ needs. We feel sorry to hear that we were not able to meet your expectations during your stay. . Kindly accept our apologies for any inconveniences caused.Despite the mentioned, I trust you could enjoy the rest of your stay and I hope that we will welcome you back in the near future to get the chance to make your next stay a wonderful and unforgettable one.Best regards,Konstantin Zeuke,General Manager

10/10 Excellent

Kunwoo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2023
Réponse de Rachele Corsi le 28 mars 2024
Dear Kunwoo,Thank you so much for your kind feedback.Looking forward to welcoming you soon. Best regards, Rachele Corsi Front Office Manager

10/10 Excellent

Christof

Séjour de 3 nuits en janvier 2023

10/10 Excellent

Marine

Séjour de 9 nuits en janvier 2023

10/10 Excellent

Volkan

Séjour de 4 nuits en janvier 2023

10/10 Excellent

Beatrice

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Massimo, Cernusco sul Naviglio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel molto bello, posizione tranquilla. La struttura è molto ben tenuta, curata nei minimi particolari.
Séjour de 1 nuit en janvier 2023
Réponse de Konstantin Zeuke le 24 janv. 2023
Dear Mr. Massimo,First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your destination and for the time taken to share your feedback with us.I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World. Best regards,Konstantin ZeukeGeneral Manager

10/10 Excellent

Michael

Séjour de 5 nuits en janvier 2023

10/10 Excellent

Richelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top 3 in the world!
One of the top 3 hotels I’ve stayed at. Could not fault anything about it. From the food, location, staff, facilities, quality, nothing was a problem. These guys set the standard in luxury hotel accommodation.
Séjour de 5 nuits en janvier 2023
Réponse de kempinski le 15 janv. 2023
Dear Richelle,First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your destination and for the time taken to share your feedback with us.I am glad to read that you have been totally satisfied with your recent stay with us.Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team.We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz, your home on the Top of the World. Best regards,Konstantin ZeukeGeneral Manager

8/10 Bien

Bader

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nic to vest this place and enjoy around
Séjour de 2 nuits en août 2022
Réponse de Reception le 11 août 2022
Dear Bader, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

10/10 Excellent

Hanspeter

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Beth

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Absolutely the best! Great service, hospitality and food!
Séjour de 2 nuits en juillet 2022
Réponse de KZ le 26 juil. 2022
First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

10/10 Excellent

Silvana

Séjour de 5 nuits en juin 2022
Réponse de kempinski le 1 juil. 2022
Dear Mrs. Silvana, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

10/10 Excellent

THOMAS, Box Elder

Séjour de 1 nuit en juin 2022

10/10 Excellent

Grace

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay at St. Moritz Kempinski
A beautiful hotel with excellent facilities including a beautiful pool and spa. It is a short distance from town in a quiet area with nice walks to the lakes. The staff are very friendly and proactive. The room is large and very comfortable. The breakfast is amazing with wide selection of food and comes with complementary cook to order entrees. A nice surprise that our room rate comes with a free local travel pass which gives access to all local rides and mountain access. The concerige staff are very friendly and knowledgeable.
Séjour de 3 nuits en juin 2022
Réponse de Kempinski le 26 juin 2022
Dear Grace, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What's not to like. Best customer service we have ever experienced. One of the nicest stays we have ever had.
Séjour de 2 nuits en juin 2022
Réponse de Reception le 25 juin 2022
Dear John, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager

10/10 Excellent

haibin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2022
Réponse de Kempinski le 19 juin 2022
Dear Haibin, First of all, I would like to thank you very much for having chosen the Grand Hotel des Bains Kempinski as your preferable destination to spend your precious time and for the time taken to share your kind feedback with us. I am glad to read that you have been totally satisfied with your recent stay with us. Your feedback is very important for us in order to keep our services and facilities on a high standard for our valued guests such as yourself. I am pleased to share your comments with the entire team. We look forward to welcoming you back to the Grand Hotel des Bains Kempinski in St. Moritz. Best regards, Konstantin Zeuke General Manager