Avis sur The Pennywell St.Louis Downtown, a Hilton Hotel
The Pennywell St.Louis Downtown, a Hilton Hotel
400 Olive St, St. Louis, MO
Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
10/10 Excellent
Melissa
23 avr. 2024
Melissa
Séjour de 1 nuit en avril 2024
10/10 Excellent
Dave
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en avril 2024
8/10 Bien
Leonard
Voyage en couple
17 avr. 2024
Les points forts : Propreté
Leonard
Séjour de 4 nuits en avril 2024
Réponse de Management le 18 avr. 2024
Thank you for the 4 out of 5. Looking forward to providing you with a 5 star experience in the future.
10/10 Excellent
Ryan
14 avr. 2024
Ryan
Séjour de 2 nuits en avril 2024
Réponse de Management le 18 avr. 2024
Thank you for taking the time to share your positive feedback. We're thrilled that you enjoyed our clean and comfortable accommodations and the attentiveness of our staff. We look forward to welcoming you back soon.
10/10 Excellent
Nicholas
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Alfina
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alfina
Séjour de 2 nuits en avril 2024
10/10 Excellent
Jeffery
Voyage en famille, Voyage en groupe
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffery
Séjour de 2 nuits en avril 2024
Réponse de Management le 8 avr. 2024
Thank you for the 5 out of 5!
10/10 Excellent
Dan
Voyage en groupe
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 avr. 2024
Thank you for sharing your experience with us! We're happy to hear that you received great service from our staff and enjoyed our rooms. We will share your comments with our Food and Beverage team to ensure these events do not happen again. We look forward to welcoming you back soon and providing you a 5 star stay.
6/10 Satisfaisant
Jessica
6 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en avril 2024
Réponse de Management le 8 avr. 2024
Please reach out to us should you have further feedback regarding your stay.
10/10 Excellent
Kathryn
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 avr. 2024
Thank you for taking the time to share your positive feedback. t's heartwarming to hear that you enjoyed our facilities and found our staff to be pleasant. We look forward to welcoming you back soon!
10/10 Excellent
jennifer
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jennifer
Séjour de 2 nuits en mars 2024
Réponse de Management le 1 avr. 2024
Thank you for the 5 out of 5 Jennifer!
10/10 Excellent
Vipul
29 mars 2024
Vipul
Séjour de 1 nuit en mars 2024
Réponse de Management le 18 avr. 2024
Thank you for the 5 out of 5!
10/10 Excellent
Sheryl Ann
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheryl Ann
Séjour de 3 nuits en mars 2024
Réponse de Management le 18 mars 2024
Thank you for the 5 out of 5!
10/10 Excellent
Isaac
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Isaac
Séjour de 1 nuit en février 2024
Réponse de km le 29 févr. 2024
Hi Isaac , Thank you for your feedback
10/10 Excellent
Kamarla, Humble
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kamarla
Séjour de 1 nuit en février 2024
Réponse de Alex Cass-Assistant General Manager le 21 févr. 2024
Dear Kamarla,Thanks so much for the great 5 star review! We are indeed super lucky to have such a beautiful hotel in such a unique and historic building. Hopefully you got some cool photos and made some great memories. Come back for another visit during baseball season! We are just 5 blocks from Busch Stadium.
10/10 Excellent
Renee
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Renee
Séjour de 1 nuit en février 2024
Réponse de km le 28 févr. 2024
Hello Renne , thank you for your feedback and it nice to heard you had a good experience with. Sorry that we did not meet your expectations your feedback about the microwave will be mentioned to our Gm.
10/10 Excellent
Quenna
12 févr. 2024
Les points forts : Propreté
Quenna
Séjour de 1 nuit en février 2024
Réponse de Alex Cass-Assistant General Manager le 19 févr. 2024
Dear Quenna,Thanks so much for the great review! I hope you made some great memories here at The Pennywell and you come back during baseball season for a St. Louis Cardinals game!
8/10 Bien
Darla
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darla
Séjour de 1 nuit en février 2024
Réponse de km le 12 févr. 2024
Hello Darla, Thank you for staying with us and feedback go a long way. i will make sure that this is communicated to the rest of the staff
2/10 Horrible
Daniel
Voyage d’affaires, Voyage en couple
30 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Daniel
Séjour de 1 nuit en janvier 2024
Réponse de Pennywell Hotel Guest Services le 1 févr. 2024
Daniel,I am so sorry for your poor experience while staying as our guest. When I saw this, I immediately put the room out of service and went to take a look myself. We have replaced the shower head and hung a different shower curtain. In the future, please dont hesitate to let us know in the future if there is ever anything that we can do to improve your stay. We would have gladly addressed this on the spot. Nonetheless, I feel horrible that you were left with such an impression of the Pennywell. I hope you are willing to give us another try the next time you are in St. Louis.
10/10 Excellent
Matthew
Voyage d’affaires
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en janvier 2024
Réponse de Pennywell Hotel Guest Services le 1 févr. 2024
Dear Matthew,Thanks for reaching out to us with a great 5 star review. Im sorry that you felt parking was a bit too expensive. Our parking charge is in the same range as all downtown hotels that have a gated, secured garage. While I understand it is a cost that many guests dont want to incur, we never force our guests to use the garage across the street or valet. Our guests always have a choice of where to park, but in order to be in a covered, gated, and secure garage in a downtown location, there is a premium that comes with that. The garages downtown are not typically owned or managed by the hotels themselves, they just provide a safe, nearby option. We appreciate the feedback. Next time you visit us, we would be happy to let you know where there are on-street options where you can pay a meter, but it typically requires you to wake up early to feed the machine before the meter maids start their rounds. Let us know if you would like some other options next time; we would be provide those options.
8/10 Bien
Tracy
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en janvier 2024
Réponse de Pennywell Hotel Guest Services le 1 févr. 2024
Dear Tracy,Thanks so much for the kind words. We are so lucky to have such a beautiful hotel inside of such a historic and iconic building here in St. Louis. Please tell your friends and family about us and come back to see us soon.
10/10 Excellent
Melissa
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en décembre 2023
Réponse de km le 25 janv. 2024
Thank you very much for your feedback. we hope to see you soon again
10/10 Excellent
Malika
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Malika
Séjour de 1 nuit en janvier 2024
Réponse de km le 25 janv. 2024
Thank you very much for your feedback
10/10 Excellent
Jesse
Voyage en groupe
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jesse
Séjour de 3 nuits en janvier 2024
Réponse de km le 25 janv. 2024
Thank you very much for your feedback. we hope to see you soon again
10/10 Excellent
Moises Gonzalo
17 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Excellent!!!
Moises Gonzalo
Séjour de 2 nuits en janvier 2024
Réponse de Alex Cass-Assistant General Manager le 21 janv. 2024
Dear Moises,Thanks so much for such a wonderful review and a great photo from your stay! I am so happy that you were impressed and left with a positive impression. Please tell your friends and family about us and come back and see us soon.
10/10 Excellent
Michel
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michel
Séjour de 1 nuit en janvier 2024
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Michel,Thanks so much for taking the time to leave us a perfect 5-star review. So glad you enjoyed your visit to The Pennywell. Please tell your friends and family about us and come back to see us again soon.Best,Alex Cass-Assistant General Manager
8/10 Bien
Reginald
Voyage en famille, Voyage d’affaires
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reginald
Séjour de 1 nuit en janvier 2024
Réponse de Pennywell Hotel Guest Services le 20 janv. 2024
Dear Reginald,Thanks so much for taking the time to leave us a perfect great review. So glad you enjoyed your visit to The Pennywell and that you had a chance to meet our wonderful team. If there is anything we can ever do to improve your stay, please never hesitate to let us know so we can make it right on the spot. Please tell your friends and family about us and come back to see us again soon.Best,Pennywell Guest Services
10/10 Excellent
Don
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don
Séjour de 1 nuit en janvier 2024
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Don,Thanks so much for taking the time to leave us a perfect 5-star review. So glad you enjoyed your visit to The Pennywell. Please tell your friends and family about us and come back to see us again soon.Best,Alex Cass-Assistant General Manager
10/10 Excellent
Don
9 janv. 2024
Don
Séjour de 1 nuit en janvier 2024
Réponse de Alex Cass-Assistant General Manager le 1 févr. 2024
Dear Don,Thanks for staying with us and taking time to let us know that you enjoyed your visit. Come see us again soon.Best,Alex Cass-Assistant General Manager
10/10 Excellent
Andrew, Acworth
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Andrew,Thanks so much for taking the time to leave us a perfect 5-star review. So glad you enjoyed your visit to The Pennywell. Please tell your friends and family about us and come back to see us again soon.Best,Alex Cass-Assistant General Manager
10/10 Excellent
Jasmine
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jasmine
Séjour de 1 nuit en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Jasmine,Thanks so much for taking the time to leave us a perfect 10 review. So glad you enjoyed your visit to The Pennywell; we hope you come back to see us again soon.Best,Alex Cass-Assistant General Manager
8/10 Bien
Scott
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Scott
Séjour de 1 nuit en décembre 2023
Réponse de Pennywell Hotel Guest Services le 21 janv. 2024
Dear Scott,Thanks so much for taking the time to write to us and leave us a great review. I am glad you enjoyed meeting our friendly team. I have never heard this feedback before about the walls appearing to be thin; the building was built in 1885 and is predominantly brick and concrete. If there is ever anything we can do to improve your stay, please let us know on the spot. We would have gladly reached out to the other hotel guests that were being loud, or offered to move you to another room. Thanks for letting us know, and we hope you come back for another visit to The Pennywell soon.
10/10 Excellent
Nancy
Voyage en groupe, Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 2 nuits en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 1 févr. 2024
Dear Nancy,WOW! What a great review! I am so happy that you had a positive and memorable visit to St. Louis. We are so lucky to be so centrally located downtown, with quick access to all of the area attractions. Glad you enjoyed the St. Louis Blues game! That is one of my favorite activities in this city. Please come back and see us soon.
10/10 Excellent
David
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear David,We are so happy to hear that you loved your visit to The Pennywell. Hopefully you will come back during baseball season for a Cardinals game; we are just a quick 5 block walk to Busch Stadium, and only a ten minute walk to The Enterprise Center for Blues games. Hopefully we will see you again soon.
10/10 Excellent
Avery
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Avery
Séjour de 1 nuit en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Avery,Thanks so much for taking the time to leave us a perfect 5-star review. So glad you enjoyed your visit to The Pennywell. Please tell your friends and family about us and come back to see us again soon.Best,Alex Cass-Assistant General Manager
10/10 Excellent
Zachary
Voyage en famille, Voyage en groupe
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachary
Séjour de 6 nuits en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Zachary,Thanks so much for taking the time to leave us a perfect 5-star review. So glad you enjoyed your visit to The Pennywell. Please tell your friends and family about us and come back to see us again soon.Best,Alex Cass-Assistant General Manager
10/10 Excellent
mark
Voyage d’affaires
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
mark
Séjour de 2 nuits en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Mark,Thanks so much for taking the time to leave us a perfect 10 review. So glad you enjoyed your visit to The Pennywell; we hope you come back to see us again soon.Best,Alex Cass-Assistant General Manager
10/10 Excellent
Umamaheswari
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Umamaheswari
Séjour de 2 nuits en octobre 2023
Réponse de Pennywell Hotel Guest Services le 20 janv. 2024
Dear Umamaheswari,We are so happy you enjoyed your stay with us! Thanks for the great review! As a Southern scratch kitchen concept, The Pennydrop does not have many vegan options, you are right. However, we are always happy to get creative and provide some yummy dining options for those with dietary preferences. We also have a knowledgeable guest services team that can point you in the right direction next time you are in town. Thanks for the great feedback and we hope you come back to see us again soon.Best,Pennywell Guest Services
10/10 Excellent
Sabrina
17 déc. 2023
Sabrina
Séjour de 1 nuit en décembre 2023
Réponse de Alex Cass-Assistant General Manager le 20 janv. 2024
Dear Sabrina,Thanks so much for taking the time to leave us a perfect 5-star review. So glad you enjoyed your visit to The Pennywell. Please tell your friends and family about us and come back to see us again soon.Best,Alex Cass-Assistant General Manager
10/10 Excellent
Robert
Voyage en couple
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en novembre 2023
Réponse de Alex Cass-Assistant General Manager le 2 déc. 2023
Dear Robert,Thanks for taking the time to leave us a great review. Please tell your friends and family about us and come back soon.
8/10 Bien
Shelby
Voyage en couple
27 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelby
Séjour de 2 nuits en novembre 2023
Réponse de Pennywell Hotel Guest Services le 2 déc. 2023
Dear Shelby,Thanks for the great feedback! Glad you loved your stay. Next time you are here, please dont hesitate to ask for assistance. The alarm clocks have a wireless charging feature as well as USB ports on them. We also have adaptors here at the reception area if you need.
10/10 Excellent
Christopher Brian
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher Brian
Séjour de 5 nuits en novembre 2023
Réponse de Kena Bogan (Guest Services Manager) le 19 nov. 2023
Thank you so much for your feedback! We take our guests feedback and use it as our most important tool when developing and bettering our hotel on a daily basis! Best, Kena Bogan (Guest Services Manager)
6/10 Satisfaisant
alexis
14 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dont trust the pictures
alexis
Séjour de 2 nuits en novembre 2023
Réponse de Kena Bogan (Guest Services Manager) le 18 nov. 2023
Hello Alexis, Firstly, I would like to start off by saying we greatly appreciate all feedback we receive from our guests and use it as our first tool when considering ways to improve and grow our hotel. We strive to give our guests the best experience possible, especially when it comes to customer service. I am very sorry that you did not experience this, please rest assured that this issue has been taken care of, our sincerest apologies to you. As far as the view goes, as long as we have a room with a view available, we would be more than happy to put you in a room with a nicer view upon check-in. As I mentioned, we strive to give our guests an experience! So please, if you are willing to stay with us again, we would love to give you the true Pennywell experience!Best, Kena Bogan (Guest Services Manager)
10/10 Excellent
Voyageur vérifié
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend trip
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Kena Bogan (Guest Services Manager) le 19 nov. 2023
Thank you so much for your feedback! We take our guests feedback and use it as our most important tool when developing and bettering our hotel on a daily basis! Best, Kena Bogan (Guest Services Manager)
10/10 Excellent
David
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en novembre 2023
Réponse de Kena Bogan (Guest Services Manager) le 19 nov. 2023
Thank you so much for your feedback! We take our guests feedback and use it as our most important tool when developing and bettering our hotel on a daily basis! Best, Kena Bogan (Guest Services Manager)
8/10 Bien
Samuel
12 nov. 2023
Les points forts : Personnel et service
Samuel
Séjour de 2 nuits en novembre 2023
Réponse de Pennywell Hotel Guest Services le 17 nov. 2023
Dear Samuel,Thanks for the nice review! Sounds like we missed the mark in a few areas, but it gives us a good idea of where we can improve. We have an extensive fitness center on the ground floor. Please let us know on the spot if there is ever anything we can do to make your visit more enjoyable. We are always happy to help. Hopefully we will have you back with us again in the future.
8/10 Bien
Michelle
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michelle
Séjour de 1 nuit en novembre 2023
Réponse de Kena Bogan (Guest Services Manager) le 19 nov. 2023
Thank you so much for your feedback! We take our guests feedback and use it as our most important tool when developing and bettering our hotel on a daily basis! Best, Kena Bogan (Guest Services Manager)
8/10 Bien
Melissa, Chicago
9 nov. 2023
Les points forts : Propreté et personnel et service
Melissa
Séjour de 3 nuits en août 2023
Réponse de Kena Bufkin le 9 nov. 2023
We are so sorry about the issues you experienced with parking! I know how frustrating it can be to find ideal parking when out of town. Please, next time you visit us we can valet your vehicle. Parking spots are bigger, and you can walk right into the front doors of our hotel from the valet lane. :)
10/10 Excellent
Cristal
Voyage en couple
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristal
Séjour de 1 nuit en novembre 2023
Réponse de Alex Cass-Assistant General Manager le 8 nov. 2023
Hey Cristal,Thanks so much for taking the time to write to us! Glad you loved your visit to The Pennywell and we hope you come stay with us again soon!