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Avis sur Rodeway Inn St. Augustine Historic District

2 out of 5
Rodeway Inn St. Augustine Historic District
3101 N Ponce De Leon Blvd, St. Augustine, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 370 avis sur 739." "
Note des voyageurs de 8 (Bien), d’après 218 avis sur 739." "
Note des voyageurs de 6 (Satisfaisant), d’après 77 avis sur 739." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 739." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 739." "

8,6/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

DONALD

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Propre et confortable
Séjour de 1 nuit en avril 2024
Réponse de FD le 12 avr. 2024
MERCI DONALD

10/10 Excellent

Céline

Séjour de 1 nuit en janvier 2024
Réponse de FD le 9 janv. 2024
Thanks for the great score Celine, we hope to welcome you back again soon!

10/10 Excellent

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout était parfait
Séjour de 1 nuit en décembre 2023
Réponse de FD le 21 déc. 2023
Merci pour les gentils mots Carole, nous sommes très heureux de vous avoir reçu.

10/10 Excellent

Sylvain

Séjour de 1 nuit en octobre 2023
Réponse de FD le 23 oct. 2023
We truly appreciate the wonderful score Sylvain! We love to hear about happy guests, we look forward to welcoming you back in the future!

10/10 Excellent

Marie-Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xxx
Séjour de 1 nuit en juillet 2023
Réponse de FD le 18 juil. 2023
Merci, Marie-Claire! Nous sommes ravis que vous ayez apprécié votre séjour chez nous. S'il vous plaît, revenez bientôt!

6/10 Satisfaisant

Daniel

Les points forts : Confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de FD le 1 mars 2023
Thanks for the feedback Daniel.

10/10 Excellent

Micheline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de FD le 9 févr. 2023
Thanks for the great score Micheline!

8/10 Bien

Marie-Josée

Séjour de 1 nuit en novembre 2022
Réponse de FD le 16 nov. 2022
Thanks Marie-Jose!

4/10 Médiocre

Florent

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bruillant, mal insonorisé, entend la tv du voisin qui fonctionne jusqu’à 3 hres du matin. Endroit pas recommandable.
Séjour de 1 nuit en avril 2022
Réponse de FD le 8 avr. 2022
Nous sommes vraiment désolés d'apprendre que c'était votre expérience. Nous pouvons vous assurer que si vous aviez adressé vos plaintes à la réception à tout moment de votre séjour, nous aurions résolu les problèmes immédiatement. Merci pour votre avis.

10/10 Excellent

Leslie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Close to everything.
Séjour de 1 nuit en avril 2024

8/10 Bien

Gena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even tho the outside of place looks old and could use some paint, the inside has been refurbished and was very up to date and clean. Large TV mounted on wall was very nice. Small refrigerator and microwave, coffee pot. There was no hair dryer or at least not one that I saw, but not a problem for me since I didn't need one. There were no individual samples of shampoo, conditioner, or body wash, but in the shower there were mounted squirt bottles of shampoo and conditioner.. which I didn't use, since I brought my own toiletries. There was no bathtub, only a shower, but it was large, had clear sliding glass doors and a few small shelves to put toiletries on. The shower head was large, the water pressure was not super strong but it was strong enough. Plenty of hot water. The water pressure in the sink was awful weak. The mattresses were almost a little too soft for me, but bedding was very nice with a sheet and fluffy comforter and the bed spread. So I slept very comfortably. I think it must be dog friendly since I heard a dog barking next door to us. We had a room of first floor and at the end of the hall, was a room with washer dryer, drink machine and ice machine. There was a swimming pool, which we didn't use because it was too cool and windy. All in all I was very pleased with the room and our entire stay. Close driving distance to get on the Trolly or get to historic downtown. We would stay there again if we go back St Augustine for sight seeing.
Séjour de 2 nuits en avril 2024
Réponse de FD le 23 avr. 2024
Thank you so very much for the detailed response, Gena. We truly appreciate your time and patronage. All of the information you provided will help us to improve upon future guest experiences. We're very pleased you enjoyed your stay, and we look forward to the opportunity to welcome you back.

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FD le 23 avr. 2024
Thanks for the score Barbara, we're sorry to see it wasn't a 5/5 experience for you, but we hope you'll come back to see us again and allow us the opportunity to improve your opinion of Rodeway Inn St. Augustine. We appreciate your patronage.

8/10 Bien

Nelson, Deltona

Séjour de 2 nuits en mars 2024
Réponse de FD le 22 avr. 2024
Sorry it wasn't quite a 5/5 for you Nelson, we're sorry to see we fell short. Thank you for booking with us and letting us know we can improve.

6/10 Satisfaisant

Obner

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was alright. It was clean, overall the TV was a nice size. I just didn't like the bed. It was way too hard, not comfortable at all. Like a rock.
Séjour de 2 nuits en avril 2024
Réponse de FD le 22 avr. 2024
We really appreciate you sharing that with us Obner; it's very difficult to find the perfect mattress for everyone, as comfort is so subjective. Thank you for taking the time to leave your feedback, and for staying with us at Rodeway Inn. Your opinions are critical to improving future guest experience.

6/10 Satisfaisant

carol

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was fine - good value for our one night stay. Unfortunately, the window air conditioner was SO loud we couldn’t sleep!
Séjour de 1 nuit en avril 2024
Réponse de FD le 16 avr. 2024
We're very sorry to hear this Carol. Though the AC is in the wall under the window, we will immediately check the unit to ensure it's running properly and there are no damages. Thank you for your review and bringing this to our attention.

8/10 Bien

Alexis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the property is the same as it looks in the photos when booking. Everything was clean and in good condition.
Séjour de 1 nuit en avril 2024
Réponse de FD le 15 avr. 2024
Thank you for the positive feedback and validation Alexis, we appreciate your patronage!

10/10 Excellent

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente estadía
Séjour de 2 nuits en mars 2024
Réponse de FD le 12 avr. 2024
Muchas gracias Jose!

6/10 Satisfaisant

Kierston

Les points faibles : Personnel et service
No Blow dryer No Mini Fridg. Small beds Low on towels Free Breakfast is coffee and muffins- that's it
Séjour de 3 nuits en avril 2024
Réponse de FD le 12 avr. 2024
Thanks for the feedback Kierston. We apologize about the mini-fridge, but we do have hair dryers at the front desk! We're sorry we didn't meet your expectations.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FD le 5 avr. 2024
Thanks for the great score Mike, we really appreciate that! Come back and see us again very soon!

10/10 Excellent

Hobart

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room. Friendly staff. Not walking distance close to historic district but is a short drive.
Séjour de 1 nuit en mars 2024
Réponse de FD le 2 avr. 2024
Thanks for the feedback Hobart, we really appreciate that.

8/10 Bien

Markus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and everything was in order. The hotel is a bit remote and it was not that easy to get into old-town.
Séjour de 2 nuits en mars 2024
Réponse de Rufina le 28 mars 2024
We are delighted to know you have enjoyed your stay.

10/10 Excellent

Mailena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en mars 2024
Réponse de Rufina le 28 mars 2024
We’re thrilled you chose Rodeway Inn Historic District St Augustine for your recent stay. We loved having you here and hope to be able to welcome you again the next time you’re in town.

8/10 Bien

JoAnne

Voyage en famille avec de jeunes enfants, Voyage en famille
The property was well lit & staff was accommodating. Good location to historical area & sites.
Séjour de 4 nuits en mars 2024
Réponse de Rufina le 28 mars 2024
We look forward to welcome you back soon. If there’s anything we can do for you ahead of your next visit, do feel free to let us know.

8/10 Bien

sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxing, clean and dog friendly. Would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Rufina le 28 mars 2024
I’m happy to hear that we managed to exceed expectations and I was particularly pleased to hear your feedback on the service you received.

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here last year as well. It’s in a quiet and safe location. The rooms are recently remodeled and very clean. The property manager is very attentive and friendly. We will definitely stay again.
Séjour de 4 nuits en mars 2024
Réponse de FD le 24 mars 2024
Thank you Daniel and Ashley, we're so happy to have had the opportunity to welcome you back. Your review reminds us why we do this, and work so hard at building lasting relationships with our guests. We cannot wait to have you back again.

8/10 Bien

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was pretty clean. Staff was very pleasant. Parking was very limited and had to park outside of the hotel and there were some kids hanging around outside some of the rooms that lived in the neighborhood smoking weed but other than that it was great.
Séjour de 1 nuit en mars 2024
Réponse de FD le 23 mars 2024
Thank you for your response Heather, we appreciate your time and patronage, and hope you'll afford us another opportunity to welcome you in the future.

10/10 Excellent

Janique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean, easy to find, staff was great and quiet
Séjour de 2 nuits en mars 2024
Réponse de FD le 21 mars 2024
Thanks for the wonderful score and comments Janique, we're delighted to know you had a great stay. We hope you'll come back to visit us in St. Augustine again soon.

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FD le 18 mars 2024
Thanks for the score Maria, we hope you enjoyed your stay with us.

10/10 Excellent

Braxton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FD le 18 mars 2024
Thanks for the 5 out of 5 Braxton, we're glad to know you had a pleasant stay here in St. Augustine. We hope you'll stop by again soon!

10/10 Excellent

trudy

Séjour de 1 nuit en mars 2024
Réponse de Rufina le 28 mars 2024
We would like to sincerely thank you for sharing your feedback. I do hope that we will have the opportunity to welcome you again in the near future.

6/10 Satisfaisant

Susan L.

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bathroom fan was very noisy. Water smelled and not drinkable
Séjour de 1 nuit en mars 2024
Réponse de FD le 4 mars 2024
Thanks for the feedback Susan, we'll share your comments with our staff in an effort to improve upon future guest experiences.

10/10 Excellent

Ulises

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access, plenty of parking, basic but clean, good for sleeping and keep going. A basic hotel but above the average… best of all, excellent price
Séjour de 1 nuit en décembre 2023
Réponse de FD le 29 févr. 2024
Thanks for the wonderful feedback Ulises, we appreciate your patronage!

8/10 Bien

Alexandre

Séjour de 1 nuit en février 2024
Réponse de FD le 21 mars 2024
We appreciate the score Alexandre, we're sorry to see it wasn't quite perfect this time around, but we do hope you'll give us an opportunity to reach a 5/5 soon.

8/10 Bien

Stanley

Voyage en couple
The home was very clean. Everything was updated.
Séjour de 2 nuits en février 2024
Réponse de FD le 26 févr. 2024
Thanks Stanley for the wonderful feedback, we hope to welcome you back soon!

10/10 Excellent

Yulema

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are renovated and clean. Shower has good hot water. Bed is comfy but pillows not so much. Great location, very close to historic downtown.
Séjour de 2 nuits en février 2024
Réponse de FD le 26 févr. 2024
What a kind and gracious review Yulema, we're so humbled by your outstanding feedback. We look forward to welcoming you back in the near future!

8/10 Bien

Jorge

Séjour de 1 nuit en février 2024
Réponse de FD le 26 févr. 2024
Thanks for the positive score Jorge, we hope you'll be back soon so we can turn that into a full 5 stars!

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean room. Checkin was great!
Séjour de 1 nuit en février 2024
Réponse de FD le 20 févr. 2024
Thanks Lynn, we're so glad to hear it! We hope you'll keep allowing us to welcome you back in the future!

10/10 Excellent

TED

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This property isn't much from the outside, however the rooms are renovated and very nice. Staff is friendly and helpful. Don't let the outside fool you though. It is close to a lot of things to do. Our stay was comfortable and would definitely stay here again.
Séjour de 1 nuit en février 2024
Réponse de FD le 19 févr. 2024
Thanks for the wonderful feedback Ted, we appreciate your review and patronage. Please come back to see us again soon!

8/10 Bien

clarisa

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the hotel was great, even the price! I’m guessing that’s why some questionable customers were about my only complaint but we understand that the hotel can’t control who books a room. The rooms were clean and spacious. The staff was friendly and polite. If you like to walk, there is plenty to do within walking distance, even St. George street is within a reasonable walking distance.
Séjour de 4 nuits en février 2024
Réponse de FD le 16 févr. 2024
Thanks for the great feedback Clarisa, we appreciate your patronage!

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you're just looking for a place to sleep and keep your stuff while you're exploring St. Augustine, this place is adequate and affordable. The parking is tight and hard to find at times though, and there's no lobby to speak of. When I've stayed there, I've had minor inconveniences, like the lack of a hair dryer in the room and a broken toilet seat one time. I've stayed there multiple times in spite of that, though, which says something.
Séjour de 2 nuits en février 2024
Réponse de GM le 13 févr. 2024
Thank you for taking the time to share your experience with us. Your feedback is integral to our ability to continue to improve our service.

8/10 Bien

Hardy

Séjour de 1 nuit en janvier 2024
Réponse de FD le 21 mars 2024
We're grateful for your patronage and your time leaving a score Hardy, we're disappointed to see it wasn't a flawless experience for you. We look forward to the opportunity to change your mind someday.

10/10 Excellent

EMMA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place to stay with your family.
Séjour de 1 nuit en janvier 2024
Réponse de FD le 23 janv. 2024
Thanks for the fantastic feedback Emma, we're so glad to have welcomed you. Please come back and see us again soon!

8/10 Bien

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Clean and affordable
Girl at the desk was very friendly and accommodating. Room was clean and needs comfortable. We stayed with our dog. Parking Lot was VERY crowded and a bit difficult to maneuver. It made things a bit harder to walk a dog. Parking Lot covers all of the property outside the room. Smoking outside our room was bothersome.
Séjour de 2 nuits en janvier 2024
Réponse de FD le 19 janv. 2024
Thank you for the feedback Bruce, we can understand how that might be frustrating for some guests. We appreciate your time and honesty, and will share your thoughts with management. As always, your patronage is greatly valued.

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024
Réponse de FD le 19 janv. 2024
What a wonderful review David, thank you very much!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de FD le 19 janv. 2024
We love to see a 5 out of 5 Jose, thank you for that! We hope to welcome you back soon!

10/10 Excellent

Kristopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Updated rooms
Séjour de 2 nuits en janvier 2024
Réponse de FD le 15 janv. 2024
Thanks for the great score Kristopher, we really appreciate that!

10/10 Excellent

Randy

Séjour de 1 nuit en janvier 2024
Réponse de FD le 19 janv. 2024
Thanks for the great score Randy, we appreciate your feedback!

2/10 Horrible

deb

Voyage en couple
We drove up to the property and kept driving. Not a nice area and the condition of the property was awful. We moved on and found a different place to stay. Our money down the drain. VERY DISSAPOONTING
Séjour de 1 nuit en janvier 2024
Réponse de FD le 13 janv. 2024
Very disappointing* to learn you didn't even give us an opportunity Deb. As most of our other reviews clearly prove, what you see on the outside may just be what you choose to view. Thanks for your helpful input.

10/10 Excellent

Gustavo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de FD le 14 janv. 2024
Thank you so very much for the high score Gustavo, we truly appreciate your choosing to stay with Rodeway Inn. St Augustine. We can not wait to welcome you back.

10/10 Excellent

Roxany

Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de FD le 13 janv. 2024
Thanks for the great score Roxany!