Avis sur University Plaza Hotel and Convention Center Springfield
University Plaza Hotel and Convention Center Springfield
333 S John Q Hammons Pkwy, Springfield, MO
Avis
7,2
Bien
7,6/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 23 avr. 2024
Dear Denise, Thank you for choosing to stay with us during your visit to Missouri State. We are glad to hear that you had a perfect stay and enjoyed our convenient location. We appreciate your feedback and hope to welcome you back soon! Best, Brent Parker, GM
6/10 Satisfaisant
NICOLE, West Des Moines
Voyage en famille
22 avr. 2024
Les points forts : Propreté et personnel et service
NICOLE
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear NICOLE, We cannot express enough how truly thankful we are for your continued support and feedback. Your input is invaluable to us, and we are truly grateful for your commitment to helping us enhance our services and exceed guest expectations. Your sentiments are incredibly appreciated, and we will certainly take them to heart. It has been an absolute pleasure to have you as our esteemed guest, and we eagerly anticipate the chance to welcome you back in the near future. Thank you once again for your unwavering loyalty and support. Sincerely, Brent Parker, GM
8/10 Bien
Adam
Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 2 nuits en avril 2024
Réponse de GM le 20 avr. 2024
Dear Adam, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Brent Parker, GM
8/10 Bien
Melissa
13 avr. 2024
Melissa
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear Melissa, We appreciate you taking the time to share your positive experience with us. Thank you for your kind review, and helpful suggestions, and for choosing our hotel. We look forward to your next visit. Best, Brent Parker, GM
10/10 Excellent
David
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de GM le 11 avr. 2024
Dear David, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Brent Parker, GM
10/10 Excellent
Nicole
Voyage en famille, Voyage en groupe, Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en avril 2024
Réponse de GM le 8 avr. 2024
Dear Nicole, WOW! Thank you for sharing your generous review of your experience with us and other travelers. We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Brent Parker, GM
6/10 Satisfaisant
Tammie
Voyage en famille
1 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tammie
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Tammie, I apologize that the quality of your rooms was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority and I regret that we let you down in this area. We value you as our guest and hope to have you stay with us again for a better experience. Thanks again for writing a review. Sincerely, Brent Parker, GM
10/10 Excellent
Don
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don
Séjour de 1 nuit en mars 2024
Réponse de GM le 20 avr. 2024
Dear Don, Thank you for taking the time to share your kind review, and please visit us again. Best, Brent Parker, GM
10/10 Excellent
Nellie
Voyage en couple
24 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nellie
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear Nellie, Thank you for taking the time to share your feedback. I’m pleased to hear our nice hotel and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Brent Parker, GM
10/10 Excellent
Natalie, Saint Charles
Voyage d’affaires
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear Natalie, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Brent Parker, GM
10/10 Excellent
Jill
23 mars 2024
Jill
Séjour de 1 nuit en mars 2024
10/10 Excellent
Deborah
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en mars 2024
Réponse de GM le 26 mars 2024
Dear Deborah, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Brent Parker, GM
6/10 Satisfaisant
Alan
21 mars 2024
Alan
Réponse de GM le 11 avr. 2024
Dear Alan, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Brent Parker, GM
6/10 Satisfaisant
Alan
Voyage d’affaires
21 mars 2024
Les points forts : Personnel et service
Alan
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Dear Alan, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Brent Parker GM
10/10 Excellent
Shanice
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shanice
Séjour de 1 nuit en mars 2024
Réponse de GM le 19 mars 2024
Dear Shanice, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Brent Parker, GM
10/10 Excellent
Rebecca
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en février 2024
Réponse de GM le 16 mars 2024
Dear Rebecca, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Brent Parker GM
8/10 Bien
Melisha, Joplin
Voyage en famille
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melisha
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mars 2024
Dear Melisha, Thank you for sharing your review. I sincerely appreciate you noting our high cleanliness standards! Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again soon. Best, Brent Parker GM
8/10 Bien
Paul
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mars 2024
Réponse de GM le 21 mars 2024
Dear Paul, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Brent Parker, GM
10/10 Excellent
Charles
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en mars 2024
Réponse de GM le 12 mars 2024
Dear Charles, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Brent Parker GM
6/10 Satisfaisant
Travis
7 mars 2024
Travis
Séjour de 2 nuits en février 2024
Réponse de GM le 28 mars 2024
Dear Travis, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Brent Parker, GM
8/10 Bien
David
4 mars 2024
Les points forts : Propreté et personnel et service
David
Séjour de 1 nuit en mars 2024
Réponse de GM le 5 mars 2024
Dear David, We always appreciate when our guests express their willingness to stay with us again! Thank you for sharing your feedback and for providing us with areas where we can make improvements. Our aim is to be the top-rated hotel in the area, and our guests' opinions are instrumental in helping us achieve this goal. We hope to welcome you back soon, so please find a reason to visit us again in the near future! Best, Brent Parker GM
8/10 Bien
Kelly
Voyage en famille
3 mars 2024
Les points forts : Propreté et personnel et service
Kelly
Séjour de 2 nuits en mars 2024
Réponse de GM le 4 mars 2024
Dear Kelly, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Brent Parker GM
10/10 Excellent
Dena
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dena
Séjour de 1 nuit en mars 2024
2/10 Horrible
Angela
3 mars 2024
Les points faibles : Propreté
Angela
Réponse de GM le 4 mars 2024
Dear Angela, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker GM
10/10 Excellent
Carey
2 mars 2024
Carey
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Dear Carey, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM
10/10 Excellent
Jennifer, Belleville
1 mars 2024
Jennifer
Séjour de 1 nuit en février 2024
Réponse de GM le 26 mars 2024
Dear Jennifer, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM
6/10 Satisfaisant
Angela
Voyage en famille avec de jeunes enfants
21 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Angela
Séjour de 1 nuit en février 2024
Réponse de GM le 22 févr. 2024
Dear Angela, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Brent Parker GM
4/10 Médiocre
Patricia
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Dear Patricia, I would like to apologize for not having a room ready for your arrival and for the unsatisfactory dining experience in our restaurant. I have taken note of your feedback, and please know that this is not acceptable to our standards. Our team is constantly striving to improve the quality of service. I hope you will consider giving us another opportunity to provide you with the exceptional stay that we are known for. Once again, I sincerely apologize for any inconvenience caused, and thank you for taking the time to share your feedback with us. Sincerely, Brent Parker GM
2/10 Horrible
Amanda
19 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Dear Amanda, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Brent Parker GM
2/10 Horrible
Chris & Chelsie
15 févr. 2024
Chris & Chelsie
Séjour de 1 nuit en janvier 2024
Réponse de GM le 16 févr. 2024
Dear Chris & Chelsie,We appreciate your patronage and extend our apologies if your stay did not meet your expectations. We enjoyed hosting you and hope to have an opportunity to deliver an improved experience during your next visit.Sincerely,Brent ParkerGeneral Manager
2/10 Horrible
Ann
12 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Ann
Séjour de 1 nuit en février 2024
Réponse de GM le 21 mars 2024
Dear Ann, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker, GM
2/10 Horrible
Andrew
Voyage en famille
11 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2024
Réponse de GM le 12 févr. 2024
Dear Andrew, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback, as it allows us to impact future guest experiences positively. We hope to see you again. Sincerely, Brent Parker GM
10/10 Excellent
Nathan
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en janvier 2024
Réponse de GM le 30 janv. 2024
Dear Nathan, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Brent Parker GM
10/10 Excellent
Rebecca
28 janv. 2024
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Rebecca, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our hotel for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Springfield. Best, Brent Parker GM
10/10 Excellent
Timothy
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en janvier 2024
Réponse de GM le 19 janv. 2024
Dear Timothy,Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again.Best,Brent ParkerGeneral Manager
10/10 Excellent
dawn
13 janv. 2024
dawn
Séjour de 5 nuits en janvier 2024
Réponse de GM le 16 janv. 2024
Dear dawn,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Brent ParkerGeneral Manager
10/10 Excellent
Heather
7 janv. 2024
Heather
Séjour de 1 nuit en janvier 2024
Réponse de GM le 30 janv. 2024
Dear Heather, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Brent Parker GM
10/10 Excellent
Amber
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Amber
Séjour de 2 nuits en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
10/10 Excellent
Chali
30 déc. 2023
Chali
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
4/10 Médiocre
Ryan
28 déc. 2023
Les points faibles : Personnel et service
Ryan
Réponse de GM le 8 févr. 2024
Dear Ryan, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Brent Parker GM
10/10 Excellent
Caiden
21 déc. 2023
Caiden
Séjour de 2 nuits en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
6/10 Satisfaisant
Vikki
Voyage en groupe
19 déc. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointed
Vikki
Séjour de 1 nuit en décembre 2023
Réponse de GM le 20 déc. 2023
Dear Vikki,I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit. Sincerely,Brent ParkerGeneral Manager
8/10 Bien
Jodi
Voyage en famille, Voyage en groupe
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jodi
Séjour de 1 nuit en décembre 2023
Réponse de GM le 17 déc. 2023
Dear Jodi,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better! Best,Brent ParkerGeneral Manager
6/10 Satisfaisant
Scotty
Voyage en famille
16 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Below average
Scotty
Séjour de 1 nuit en décembre 2023
Réponse de GM le 17 déc. 2023
Dear Scotty,First and foremost, we appreciate your continued patronage. We are disheartened to learn your most recent visit did not align with exceptional prior experiences. Your feedback is valuable as it allows us to evaluate and enhance our total guest experience. We hope you will give us another opportunity to regain your confidence in our commitment to providing a comfortable stay.Sincerely,Brent ParkerGeneral Manager
8/10 Bien
PAUL
15 déc. 2023
PAUL
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
6/10 Satisfaisant
Walter
Voyage d’affaires
9 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Comfortable but no hot shower
Walter
Séjour de 2 nuits en décembre 2023
Réponse de GM le 10 déc. 2023
Dear Walter,We appreciate you taking the time to share your experience with us. Your comfort is our priority, so I regret we were less than exceptional. We value you as our guest and would love the opportunity to serve you better in the future.Sincerely,Brent ParkerGeneral Manager
8/10 Bien
Stacy
9 déc. 2023
Stacy
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
8/10 Bien
James
6 déc. 2023
James
Séjour de 2 nuits en décembre 2023
Réponse de Brent le 11 janv. 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager
8/10 Bien
Voyageur vérifié
Voyage en groupe
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Anonymous,While we are pleased that you enjoyed your stay overall, I regret that you experienced climate control issues; please forgive us. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Best,Brent ParkerGeneral Manager
8/10 Bien
Jolene
Voyage en couple
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jolene
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Jolene,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction; we will be sure to keep your sentiments in mind. It has been a pleasure having you with us, and we hope to host you again soon.Best,Brent ParkerGeneral Manager