Avis
5,8
5,8/10
Propreté
6,8/10
Personnel et service
5,8/10
Équipements
5,6/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
18 déc. 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2018
8/10 Bien
Amélie, Coteau-du-lac
26 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Premier séjour à Springfield
Amélie
6/10 Satisfaisant
Voyageur vérifié
1 sept. 2013
Les points forts : Propreté et confort de la chambre
Bon rapport qualité/prix
Voyageur vérifié
8/10 Bien
Voyageur vérifié
25 avr. 2010
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Voyageur vérifié
6/10 Satisfaisant
Monte
11 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Monte
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Monte,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff friendly and enjoyed the cleanliness of your room and the shower facilities. We appreciate your observation regarding the cleanliness outside the stairwell at ground level and will address the area promptly. Your comments about the clutter in the surrounding area have been noted for consideration.
10/10 Excellent
Masahiro
8 avr. 2024
Masahiro
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Masahiro,We are pleased to hear that you found our staff to be very friendly during your stay. While we apologize for any inconvenience caused by noise from the adjacent road, we are glad you still found your stay comfortable. If there is anything else we can assist you with, please feel free to reach out to our management team directly.
2/10 Horrible
Lisa
Voyage en famille, Voyage avec des animaux de compagnie
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Kamaria RediResponse Specialist le 8 avr. 2024
Dear Lisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN SPRINGFIELD IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness of the bed and the other issues which hindered your stay prompting your 1/5 score. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
2/10 Horrible
Cole
22 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cole
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Cole,We're sorry to hear that your stay was not up to expectations. Please feel free to contact us so we can address any concerns you may have.
10/10 Excellent
Andrew
17 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Andrew,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments are important for our continuous improvement. We recommend guests contact management directly for any specific concerns following their stay.
2/10 Horrible
Galdino
Voyage d’affaires, Voyage en couple
27 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Galdino
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Galdino,Thank you for bringing your experience to our attention. We apologize for any inconvenience caused during your stay. We take cleanliness and hygiene seriously, and we have addressed your concerns with our housekeeping team to ensure this doesn't happen in the future. We appreciate your feedback and hope to welcome you back for a better experience.
6/10 Satisfaisant
Thomas
30 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Thomas
Séjour de 1 nuit en décembre 2023
Réponse de Tianna RediResponse Specialist le 1 janv. 2024
Hello Thomas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 Horrible
Michael
Voyage en famille
10 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Réponse de Manager le 11 déc. 2023
Hello Michael, We apologize for any dissatisfaction you may have experienced during your stay. We strive to maintain a high standard of cleanliness and apologize if we fell short during your visit. Our team is committed to addressing cleanliness issues promptly, and we appreciate your feedback. If you have any further concerns, please reach out to our management team directly.
4/10 Médiocre
GARY
6 déc. 2023
Les points faibles : Propreté et personnel et service
Bad sign in
GARY
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello GARY, Thank you for sharing your experience with us. We apologize for the delay you encountered during check-in. We strive to provide prompt and efficient service, and we regret any inconvenience caused. Your feedback will be shared with the appropriate team members to ensure that this does not happen again in the future.
2/10 Horrible
Elizabeth
Voyage en famille avec de jeunes enfants, Voyage d’affaires
25 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Elizabeth, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our team will investigate the issues with the shower head, cleanliness, and safety latch to ensure future guests do not face similar challenges. Your feedback is valuable in helping us improve our services.
6/10 Satisfaisant
Heidi
29 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Heidi
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Heidi, Thank you for sharing your feedback with us. We appreciate your time and understanding. Should you have any further queries or concerns, please feel free to contact our management team. We would be more than happy to assist you further.
10/10 Excellent
Geraldine
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Geraldine
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 30 oct. 2023
Hello Geraldine,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your kind words about our staff and facilities are truly appreciated. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.
8/10 Bien
Michael
26 oct. 2023
Les points forts : Personnel et service et confort de la chambre
Good stay, area not so much
Michael
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Michael, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced due to the condition of the parking lot. We will address the issue promptly.
6/10 Satisfaisant
Erlin
Voyage d’affaires
26 oct. 2023
Erlin
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Erlin, Thank you for your positive feedback! We're glad to hear that you had a great experience at our hotel. We hope to welcome you back again soon!
4/10 Médiocre
brian
20 oct. 2023
brian
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello brian,Thank you for your positive review! We're glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back again soon.
6/10 Satisfaisant
karen
12 oct. 2023
karen
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 3 nov. 2023
Hello karen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value your comments and will use them to improve our services. Please don't hesitate to reach out to our management team for further assistance with your concerns.
10/10 Excellent
kimberly
Voyage en couple
8 oct. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
kimberly
Séjour de 1 nuit en octobre 2023
Réponse de Dannielle Rediresponse Specialist le 8 oct. 2023
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Bien
Jeanette
8 oct. 2023
Jeanette
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Jeanette,Thank you for your positive rating! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can assist you with, please let us know.
2/10 Horrible
Alissa, Calumet park
Voyage en famille avec de jeunes enfants, Voyage en famille
4 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alissa
Séjour de 2 nuits en août 2023
Réponse de Manager le 6 sept. 2023
Hello Alissa, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2/10 Horrible
Krista
Voyage en couple
18 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krista
Séjour de 1 nuit en août 2023
Réponse de Manager le 20 août 2023
Hello Krista,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.
2/10 Horrible
Lydia Painting, Farmers Branch
15 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lydia Painting
Séjour de 7 nuits en août 2023
Réponse de Manager le 31 août 2023
Hello Lydia Painting, We sincerely apologize if you felt that in any way. Integrity plays a big part in our guest services. We also make sure that guest will have 100% satisfaction, and make sure all issues are addressed and resolved during the stay.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
14 août 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 4 nuits en août 2023
Réponse de Manager le 15 août 2023
Hello Guest, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.
6/10 Satisfaisant
Daniel, Naperville
14 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en août 2023
Réponse de Manager le 17 août 2023
Hello Daniel, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
2/10 Horrible
Amanda
13 août 2023
Amanda
Séjour de 1 nuit en août 2023
Réponse de Kerry-Lee RediResponse Specialist le 14 août 2023
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist
8/10 Bien
Michelle
12 août 2023
Michelle
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Michelle,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
8/10 Bien
Kim
12 août 2023
Kim
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Kim,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
10/10 Excellent
Kathleen
6 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay!
Kathleen
Séjour de 1 nuit en août 2023
Réponse de Manager le 7 août 2023
Hello Kathleen,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and your comments about our shower. Your voice is very valuable to us and we hope you will return on your next travels.
2/10 Horrible
Voyageur vérifié
1 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 3 août 2023
Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
4/10 Médiocre
mike
19 juil. 2023
mike
Séjour de 1 nuit en juillet 2023
Réponse de Devorine RediResponse Specialist le 9 août 2023
Thank you for taking a moment to complete our survey, Mike. The staff at the Red Roof Inn Springfield, IL and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
8/10 Bien
James, Joliet
13 juil. 2023
Les points forts : Propreté et personnel et service
James
Séjour de 1 nuit en juillet 2023
Réponse de Linton Rediresponse Specialist le 14 juil. 2023
Dear James,I appreciate your feedback following your recent visit at the Red Roof Inn Springfield, IL. It's heartwarming to read that our inexpensive rooms, convenient location and comfortable beds were to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,LintonRediresponse Specialist
4/10 Médiocre
Catherine
10 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Catherine
Séjour de 1 nuit en juillet 2023
Réponse de Linton Rediresponse Specialist le 10 juil. 2023
Dear Catherine,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist
2/10 Horrible
Wendy
Voyage en famille, Voyage d’affaires
6 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 2 nuits en juin 2023
Réponse de Linton Rediresponse Specialist le 7 juil. 2023
Dear Wendy,Thank you for posting a review about your recent visit at the Red Roof Inn Springfield, IL. We are sorry you had a less than satisfactory experience. The situation you described regarding booking issue was truly regrettable to read. To uphold our company's high standards, we will ensure your comments are shared with upper management in an effort to have your issues addressed.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist
2/10 Horrible
Beth
30 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay away.
Beth
Séjour de 1 nuit en juin 2023
Réponse de Linton Rediresponse Specialist le 1 juil. 2023
Dear Beth,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist
4/10 Médiocre
JOHN
19 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
JOHN
Séjour de 1 nuit en juin 2023
Réponse de Manager le 20 juin 2023
Hello JOHN, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Satisfaisant
Reginald
Voyage en couple
17 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Reginald
Séjour de 2 nuits en juin 2023
Réponse de Manager le 18 juin 2023
Hello Reginald,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.
2/10 Horrible
Richard
Voyage en famille
3 juin 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Richard
Séjour de 1 nuit en juin 2023
Réponse de Antonio,RediResponse Specialist le 4 juin 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
4/10 Médiocre
Margaret
Voyage avec des animaux de compagnie, Voyage en couple
25 mai 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Margaret
Séjour de 1 nuit en mai 2023
Réponse de Manager le 27 mai 2023
Hello Margaret, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
2/10 Horrible
Robert
Voyage en famille
20 mai 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Robert
Séjour de 1 nuit en mai 2023
Réponse de Manager le 21 mai 2023
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
6/10 Satisfaisant
Victor
14 mai 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not the best experience
Victor
Séjour de 2 nuits en avril 2023
Réponse de Recordo Rediresponse Specialist le 15 mai 2023
Hello Victor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPRINGFIELD IL. It's truly disheartening to hear that your experience didn't meet your expectations due to the inconvenience caused from getting the wrong room, the possible mold you described and the damaged floor you indicated you encountered, along with other highlighted concerns. Please accept our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist
6/10 Satisfaisant
Josephine
25 avr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Josephine
Séjour de 2 nuits en avril 2023
Réponse de Recordo Rediresponse Specialist le 15 mai 2023
Hello Josephine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist
8/10 Bien
Thomas
Voyage en famille
23 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas
Séjour de 1 nuit en avril 2023
Réponse de Manager le 25 avr. 2023
Hello Thomas,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
8/10 Bien
Melvin
Voyage d’affaires
23 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melvin
Séjour de 1 nuit en avril 2023
Réponse de Linton Rediresponse Specialist le 24 avr. 2023
Hello Melvin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist
6/10 Satisfaisant
Liem
12 mars 2023
Liem
Séjour de 1 nuit en mars 2023
Réponse de Adraine RediResponse Specialist le 13 mars 2023
Hello Liem, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Springfield, IL appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist
10/10 Excellent
Kimberly
Voyage en famille
27 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberly
Séjour de 2 nuits en février 2023
Réponse de Devorine RediResponse Specialist le 28 févr. 2023
Dear Kimberly,Thank you for taking the time to write a review of your stay at Red Roof Inn Springfield, IL. I am disappointed that there was limited towels during your stay. Please accept our apologies. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. We sincerely appreciate your positive rating. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We look forward to having you visit with us again in the future.Sincerely,Devorine RediResponse Specialist
10/10 Excellent
Amanda
18 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en décembre 2022
Réponse de Manager le 18 déc. 2022
Hello Amanda,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
6/10 Satisfaisant
Earla
14 déc. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Earla
Séjour de 1 nuit en décembre 2022
Réponse de Manager le 16 déc. 2022
Hello Earla,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.