Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
8,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Front Desk le 18 avr. 2024
Thank you for the review. We really appreciate it, thank you for allowing us to host you. Please travel safe, we hope to see you again soon!
10/10 Excellent
Nancy
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 4 nuits en avril 2024
Réponse de Front Desk le 15 avr. 2024
Thank you for your feedback, we are glad you enjoyed your stay!
10/10 Excellent
Robert
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 15 avr. 2024
Thank you very much! We are glad you enjoyed your stay with us and hope to see you again.
8/10 Bien
Mark
Voyage en couple
13 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 15 avr. 2024
We appreciate your feedback! We are glad you enjoyed our property. One of the restaurant spaces on the main floor is open all days except Monday and Tuesday. It is called Skewers and they serve Middle Eastern food. We are actively working to get the other space up and running, we hope to accommodate you again in the future and have those options available to you!
10/10 Excellent
Elizabeth
Voyage d’affaires
11 avr. 2024
Les points forts : Propreté et personnel et service
Elizabeth
Séjour de 2 nuits en avril 2024
Réponse de Montvale Staff le 11 avr. 2024
Thank you for staying with us and for leaving a review.
8/10 Bien
Todd
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todd
Séjour de 1 nuit en avril 2024
Réponse de Kathy - GM le 11 avr. 2024
Dear Todd, thank you for taking the time to let us know about your experience. I'd be remise if I didn't mention the Gilded Unicorn, located right downstairs and is a wonderful restaurant. 1st Avenue Coffee is the local coffee house situated only two doors down from the Montvale front entrance. I am so sorry you weren't aware of these locations. Yes, parking is limited as we are located downtown where all parking is premium priced. The Montvale does have overflow located across the alley way so we do have parking for our guests. Should you decide to return, please do reach out to the front desk for dining options as there are many. Thanks again!
10/10 Excellent
Lacey
Voyage avec des animaux de compagnie
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lacey
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 10 avr. 2024
Hi Lacey, We are so glad to know you enjoyed your stay! Thank you for the excellent review, and for choosing to stay with us here at the Montvale. We hope to host you again soon! Best to you and yours!
10/10 Excellent
Stephen
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en avril 2024
Réponse de Kathy - GM le 5 avr. 2024
Dear Stephen, thank you for taking the time to share your experience! Yes, the Montvale is indeed historic as the building was erected in 1899! We are the oldest hotel in Spokane! Thank you for acknowledging our art collection and so pleased to read you share our opinion on our great location. We really are conveniently located to so many things to do in downtown Spokane! Thanks again and know we look forward to having you back!
8/10 Bien
Todd
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todd
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 4 avr. 2024
Thank you for your feedback! We are glad you enjoyed your stay and look forward to accommodating you in the future.
10/10 Excellent
JENNIFER
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JENNIFER
Séjour de 1 nuit en avril 2024
Réponse de Montvale Hotel Front Desk le 3 avr. 2024
Thank you very much, I'm glad you enjoyed room 316 so much and the room service from the two restaurants on site!
8/10 Bien
Catrina M
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catrina M
Séjour de 3 nuits en mars 2024
Réponse de Front Desk le 1 avr. 2024
Thank you very much! We are glad you enjoyed your stay with us and hope to see you again.
8/10 Bien
Amy
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Amy
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 1 avr. 2024
Thank you for staying with us and for leaving a review
10/10 Excellent
Samantha
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 31 mars 2024
Thank you very much! We are glad you enjoyed your stay with us and hope to see you again.
8/10 Bien
Gary
26 mars 2024
Les points forts : Propreté et personnel et service
Gary
Séjour de 4 nuits en mars 2024
Réponse de Kathy - GM le 27 mars 2024
Dear Gary, thank you most kindly for your 4 our of 5. I assume your stay was as expected. We look forward to having you back. Wishing you well!
10/10 Excellent
Vikki
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vikki
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 25 mars 2024
Dear Vikki! Thank you most kindly for your detailed review! We absolutely agree with your comments in decor and our location is so central to so many wonderful opportunities in entertainment and restaurants in downtown Spokane. Thank you for recognizing our allure. We look forward to seeing you back at the Montvale soon. Wishing you well and thanks again, Vikki.
10/10 Excellent
Oresta
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oresta
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 25 mars 2024
Dear Oresta, thank you for giving us a 5 our of 5! We appreciate that you took the time to let us know about your experience. Thanks again, Oresta!
10/10 Excellent
Rob
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 21 mars 2024
Dear Rob - thank you for taking your time to share your experience. Yes, the Montvale building was listed on the National Historic Register in 1998 so with that comes crackling. I do hope you enjoyed your room and the environment. Guests find the Montvale very peaceful. In any case, we appreciate your thoughtful comments about staff and our amenities. Looking forward to having you back!
8/10 Bien
John
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mars 2024
Réponse de Steamplant Staff le 20 mars 2024
Thank you for staying with us and for leaving a review.
8/10 Bien
joy
Voyage en famille
19 mars 2024
Les points forts : Personnel et service
joy
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 19 mars 2024
Thank you for your feedback, Joy. It is greatly appreciated. Thanks for taking the time to share : )
8/10 Bien
Dan
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 19 mars 2024
Thank you for your feedback, Dan. It is greatly appreciated. Thanks for taking the time to share : )
6/10 Satisfaisant
Audrey
Voyage en groupe
18 mars 2024
Audrey
Séjour de 1 nuit en mars 2024
Réponse de Kathy - GM le 18 mars 2024
Dear Audrey, thank you for sharing your opinion about your experience. I do apologize for missing the opportunity to make sure you knew we had a coffee/tea bar available 24/7. We use Thomas Hammer coffee and it really is good. Regarding the property, please know the Montvale is the oldest hotel in Spokane and is registered as a Historical building - hence the reason you hear the floors. We are very proud of our hotel and we take a lot of pride in ensuring the property keeps it allure of being historic. I am sorry we didn't meet your expectations. Given our location to so many things located downtown, I do hope to earn your business back in the future. Thanks for staying with us and know your candor is appreciated. Respectfully.
10/10 Excellent
Craig
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 17 mars 2024
Dear Craig, thank you for giving us a 5 our of 5! We appreciate that you took the time to let us know about your experience. Thanks again, Craig!
10/10 Excellent
Ryan
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en mars 2024
Réponse de Montvale Hotel Front Desk le 15 mars 2024
Thank you for staying with us and we hope to see you again! We take the security of our guests and their property very seriously so I'm happy to hear it was something you noticed!
10/10 Excellent
Edward
Voyage en famille
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 2 nuits en mars 2024
Réponse de Montvale Hotel Front Desk le 15 mars 2024
Thank you for staying with us and we're glad you enjoyed our hotel so much. The 2nd floor lobby with the skylight overhead really is gorgeous.
10/10 Excellent
Jeffrey
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en mars 2024
Réponse de Kathy - GM le 8 mars 2024
Dear Jeffrey! Thank you most kindly for your detailed review! We absolutely agree with your comments in decor and our location is so central to so many wonderful opportunities in entertainment and restaurants in downtown Spokane. Thank you for recognizing our allure and even more for your willingness to come back. We look forward to seeing you back at the Montvale soon. Wishing you well and thanks again, Jeffrey.
10/10 Excellent
Marie, Corvallis
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en février 2024
Réponse de Kathy - GM le 5 mars 2024
Dear Marie, thank you most sincerely for sharing your opinion of our beloved Montvale! Your word, "lovely" is perfect as we feel the same! We are so happy you enjoyed your stay with us and know we look forward to having you back!
10/10 Excellent
Robert
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
Réponse de Alexandria le 4 mars 2024
Hi Robert!Thank you for your wonderful review! It was our pleasure to host you, and we are very glad that our location and staff met your needs and expectations, and that you enjoy the Montvale's historic atmosphere. We hope to host you again in the future! All the bestMontvale Front Desk
8/10 Bien
Dale
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dale
Séjour de 4 nuits en février 2024
Réponse de Front Desk le 28 févr. 2024
Thank you very much! We are glad you enjoyed your stay with us and hope to see you again.
8/10 Bien
Fonda
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fonda
Séjour de 2 nuits en février 2024
Réponse de Emma le 23 févr. 2024
Thank you for your feedback, Fonda. It is greatly appreciated. Thanks for taking the time to share : )
10/10 Excellent
Shannon
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en février 2024
Réponse de Montvale Front Desk le 20 févr. 2024
Dear Shannon, thank you for giving us a 5 our of 5! We appreciate that you took the time to let us know about your experience. Thanks again, Shannon!
10/10 Excellent
Stefan
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stefan
Séjour de 1 nuit en février 2024
Réponse de Montvale Front Desk le 19 févr. 2024
Thank you so much for your review Stefan, happy you enjoyed your stay
10/10 Excellent
Anne Kristin
17 févr. 2024
Les points forts : Propreté
Anne Kristin
Séjour de 2 nuits en février 2024
Réponse de Montvale Hotel Front Desk le 18 févr. 2024
Thank you for your review!
10/10 Excellent
Scott
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en février 2024
Réponse de Montvale Hotel Front Desk le 18 févr. 2024
Thank you for your review!
10/10 Excellent
roger
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
roger
Séjour de 1 nuit en février 2024
Réponse de Montvale Hotel Front Desk le 18 févr. 2024
Thank you very much! We are glad you enjoyed your stay and hope to see you again!
8/10 Bien
B.
Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
B.
Séjour de 1 nuit en février 2024
Réponse de Kathy - GM le 14 févr. 2024
Dear B - thank you for taking your time to share your experience. Yes, the Montvale building was erected in 1899 and was listed on the National Historic Register in 1998 so with that comes crackling. I do hope you enjoyed your room and the environment. Guests find the Montvale very peaceful. In any case, we appreciate your thoughtful comments about staff and our amenities. Looking forward to having you back!
10/10 Excellent
Jessica
Voyage en famille, Voyage en couple
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en février 2024
Réponse de Mikel - Front Desk le 6 févr. 2024
Thank you for the review Jessica! We really appreciate it, thank you for allowing us to host you. Please travel safe, we hope to see you again soon!
6/10 Satisfaisant
Patricia
Voyage en couple
31 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Patricia
Séjour de 1 nuit en janvier 2024
Réponse de Kathy - GM le 2 févr. 2024
Dear Patricia, thank you for taking the time to let us know about your experience. I want to apologize on behalf of the team for the experience you had with our Front Desk. I looked up the agent that checked you in and given his tenure and historical service standard, I am perplexed. Rest assured I will follow up to make sure he is aware of how he made you feel. I am so pleased to hear you enjoyed the facility. The Montvale is currently rated the #1 hotel by Trip Advisor of all the hotels in Spokane and we take that designation very seriously. Again, thanks for your candor and for letting us know. Please know we apologize and will share your comments with the team. Take care, Patricia.
8/10 Bien
Ben
27 janv. 2024
Ben
Séjour de 1 nuit en janvier 2024
Réponse de Steamplant Staff le 20 mars 2024
Thank you for staying with us and for leaving a review.
10/10 Excellent
william
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
william
Séjour de 1 nuit en janvier 2024
Réponse de Kathy - GM le 2 févr. 2024
Dear William, thank you most kindly for the 5 out of 5 review! I loved reading "clean" and "classy" as that is exactly what we strive for. Thanks again for taking the time to let us know how we are doing. Wishing you well!
10/10 Excellent
Jeremy
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 1 nuit en janvier 2024
Réponse de Kathy - GM le 2 févr. 2024
Dear Jeremy, thank you for giving us a 5 our of 5! We appreciate that you took the time to let us know about your experience. Thanks again, Jeremy!
10/10 Excellent
Brian
Voyage d’affaires
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brian
Séjour de 1 nuit en janvier 2024
Réponse de Kathy - GM le 2 févr. 2024
Dear Brian, thank you for the 10 out of 10! We appreciate your patronage! Looking forward to having you back!
10/10 Excellent
Christian
Voyage en groupe
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christian
Séjour de 1 nuit en décembre 2023
Réponse de Kathy - GM le 2 févr. 2024
Dear Christian, forgive us for our delay. Thank you most kindly for your comment. We appreciate your patronage. Wishing you well and thanks again.
10/10 Excellent
Christina
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect!
Christina
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Front Office Manager le 4 janv. 2024
Thank you so much for the kind review Christina! It was our pleasure to serve you during your stay with us. We are pleased to hear that you enjoyed our location and found your bed so comfortable! We hope to host you again in the future, travel safe until then!
10/10 Excellent
Sofya
23 déc. 2023
Sofya
Séjour de 2 nuits en décembre 2023
Réponse de Austin, Front Office Manager le 4 janv. 2024
Thank you for the kind review Sofya! We're always happy to please. We hope that you'll allow us to host you again in the future, travel safe until then!
10/10 Excellent
Hitomi
22 déc. 2023
Hitomi
Séjour de 2 nuits en décembre 2023
Réponse de Kathy - GM le 2 févr. 2024
Dear Hitomi, thank you for giving us a 5 our of 5! We are so pleased you enjoyed your stay and know, we appreciate your patronage. Wishing you well!
10/10 Excellent
Craig
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Front Office Manager le 4 janv. 2024
Thank you for your kind review Craig! We're glad that you enjoyed yourself and our location! We hope that you'll allow us to host you again in the future, please travel safe until then!
2/10 Horrible
Alison
17 déc. 2023
Alison
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Front Office Manager le 4 janv. 2024
I'm terrible sorry to hear that you had such a poor experience Alison! I've reached out via the email you provided us to request more information, as I would love to make sure we correct the issues you faced during your stay with us. We hope that you'll give us another opportunity to host you in the future, but regardless we wish you safe travels.
10/10 Excellent
Pamela
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Front Office Manager le 4 janv. 2024
Thank you for such an in-depth and wonderful review Pamela! We're thrilled to hear that you enjoyed our hotel so much and are glad to have gained such a shining review. Please do allow us to host you again in the future, although I am generally advised not to speak of such matters, the Montvale holds many secrets and it is always a delight to see folks who enjoy searching them out; we have several rooms which are "allegedly" haunted, simply ask and we would love to ensure you stay in one next time! ;)Thank you again for the review, we look forward to hosting you again in the future! Until then, travel safe!
10/10 Excellent
Tim
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Réponse de front desk le 13 févr. 2024
Thank you so much for your review, happy you enjoyed your stay
10/10 Excellent
tracie
Voyage en couple
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tracie
Séjour de 1 nuit en décembre 2023
Réponse de Austin, Front Office Supervisor le 16 déc. 2023
Thank you Tracie! We pride ourselves on our professional and kind staff, and we're glad you enjoy them too! We're also glad to hear that you appreciated our décor, we love putting up the decorations this time of year, and we're happy to offer such fine tea and coffee as well!We hope that you'll allow us to host you again in the future, travel safe until then!