Avis sur DoubleTree by Hilton Spokane City Center
DoubleTree by Hilton Spokane City Center
322 N Spokane Falls Ct, Spokane, WA
Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Angel le 24 mars 2024
Thank you so much for the feedback! We will pass along your feedback to our property manager and take it into consideration for future updates. We strive to provide excellent customer service and I'm glad to hear we succeeded.
10/10 Excellent
andrew
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
andrew
Séjour de 1 nuit en mars 2024
Réponse de Nicky le 12 avr. 2024
Thanks for the feedback. We hope to welcome you back soon!
4/10 Médiocre
Syed
Voyage en famille avec de jeunes enfants
17 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Syed
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mars 2024
Dear Syed,We appreciate you sharing your thoughts regarding your recent stay at our property. We're happy you appreciated the excellent hospitality our team provided, however, we're sorry to hear we fell short of meeting your expectations and that you were disappointed with your room. Please accept our apologies if your room had not been cleaned and maintained to our usual high standards; while this is certainly not a normal occurrence, we will address the issues you raised internally and work with our team to ensure improvements are made. We do encourage our guests to notify our front desk team of any aspects of your stay that are not up to standard, so we can find a solution and ensure you have a comfortable stay. Your feedback is invaluable and allows us to review guest satisfaction and areas where we could be doing better. Thank you for your comments, and we hope to have the opportunity to impress you on another occasion.Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Micah
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Micah
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 13 mars 2024
Dear Micah,Thank you for your review and for giving us a perfect rating! It was wonderful having you stay with us recently, and we're thrilled you enjoyed your experience. Take care, and we hope you return soon!Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Whitney
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Whitney
Séjour de 1 nuit en février 2024
Réponse de Angel le 25 févr. 2024
Thank you for the feedback! Hopefully we can welcome you back soon.
10/10 Excellent
Heather
Voyage en famille, Voyage avec des animaux de compagnie
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en février 2024
Réponse de Angel le 25 févr. 2024
Thank you for the review! I'm glad to hear your stay was great. We hope to welcome you and your furry companions back to the hotel for another wonderful vacation!
10/10 Excellent
Ryan
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en février 2024
Réponse de Angel le 18 févr. 2024
Thank you for the review! Hopefully we'll be able to welcome you back in the future.
4/10 Médiocre
Steven, Lewiston
17 févr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en février 2024
Réponse de Angel le 18 févr. 2024
Thank you for the feedback, we are always more than happy to help or address any issues while you're in house. Hopefully we can welcome you back for a better stay.
10/10 Excellent
Lauren, East Hampton
Voyage en groupe
17 févr. 2024
Lauren
Séjour de 1 nuit en février 2024
Réponse de Angel le 17 févr. 2024
Ms. Walsh, we're happy to hear your stay was great! I'm glad you enjoyed our lovely staff and facilities, hopefully we can welcome you back in the future.
8/10 Bien
Chris
Voyage en famille
12 févr. 2024
Les points forts : Propreté et personnel et service
Chris
Séjour de 1 nuit en février 2024
Réponse de Angel le 14 févr. 2024
I appreciate you taking the time to leave this review. I will be sure to pass this along to ensure we address any stains or cleanliness issues. We are currently working on updates as we speak! We are excited to host you next time you're in Spokane.
10/10 Excellent
RJ
8 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
RJ
Séjour de 1 nuit en février 2024
Réponse de Angel le 9 févr. 2024
We're glad your stay was amazing! Hopefully we can welcome you back in the not-so-distant future.
10/10 Excellent
John
7 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2024
Réponse de Angel le 9 févr. 2024
Thank you for your feedback! Happy to hear your stay was fantastic.
10/10 Excellent
Tami
4 févr. 2024
Tami
Séjour de 1 nuit en février 2024
Réponse de Nicky le 12 avr. 2024
Thank you for staying with us
6/10 Satisfaisant
John
Voyage en couple
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2024
Réponse de Angel le 3 févr. 2024
Thank you for the feedback! On our end it shows you booked a skyline view room. I apologize for the error that may have occurred during the booking process. We are more than happy to assist you with any issues while you're in house to ensure your stay is great! I will pass along your feedback to ensure these issues are addressed. Hopefully we can welcome you back for a better stay in the future.
6/10 Satisfaisant
Kusay
2 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kusay
Séjour de 3 nuits en janvier 2024
Réponse de Nicky le 2 févr. 2024
Hi Kusay, Thank you for staying with us and sharing your feedback. We are always looking for ways to improve and highlight our downtown hotel. Our central location is perfect for taking advantage of all of the shopping downtown Spokane has to offer with dozens of retailers including a full indoor shopping mall within walking distance. We hope to welcome you back soon!
8/10 Bien
Alan
29 janv. 2024
Alan
Séjour de 1 nuit en janvier 2024
Réponse de Nicky le 12 avr. 2024
Thank you for staying with us. We hope to welcome you back for a 5/5 next time!
8/10 Bien
Philip
Voyage en famille
29 janv. 2024
Les points forts : Propreté et personnel et service
Philip
Séjour de 2 nuits en janvier 2024
Réponse de Angel le 30 janv. 2024
Mr. Phillip, we're so happy to hear our lovely staff and location made your stay wonderful! We will take your comments into consideration for any future updates. We hope to welcome you back.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
20 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Angel le 20 janv. 2024
Thank you for the feedback. We do our best to be transparent about any extra charges, such as the parking fee, and disclose these fees on all booking sites. There is also great parking included rates available! I will pass along your comments about room cleanliness to our housekeeping team to ensure we improve in the future. We hope to welcome you back for a better stay.
10/10 Excellent
Salley Kevin, Cle Elum
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Salley Kevin
Séjour de 2 nuits en janvier 2024
Réponse de Angel le 20 janv. 2024
We're so happy to hear spencer's made your stay fantastic! We look forward to welcoming you back in the future.
10/10 Excellent
Chrystal
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chrystal
Séjour de 1 nuit en décembre 2023
Réponse de Angel le 31 janv. 2024
Thank you for your feedback. We hope to see you again
10/10 Excellent
Danita
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Danita
Séjour de 2 nuits en décembre 2023
Réponse de Angel le 27 déc. 2023
We're so happy to hear your stay was fantastic! We look forward to seeing you again.
10/10 Excellent
Darci
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darci
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 26 déc. 2023
Dear Darci,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come see us again the next time you're in the area.Sincerely,Dean FeldmeierGeneral Manager
8/10 Bien
Sheriff
Voyage en famille avec de jeunes enfants
24 déc. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
Sheriff
Séjour de 1 nuit en décembre 2023
Réponse de Angel, Front Office Supervisor le 24 déc. 2023
Thank you so much for the feedback. I am happy to hear our lovely staff were able to make your stay excellent! We will be sure to pass along your feedback to our property manager for future reference when we move to upgrade the hotel! Have a wonderful day and we hope to see you again.
8/10 Bien
John
Voyage en couple
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 19 déc. 2023
Dear John,Thank you for taking the time to leave a review. Based on your rating, it seems you enjoyed your overall experience! That said, we'll be sure to share your feedback with our team to determine ways of improving our guest experience in this respect and to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you as our guest, and we hope you enjoyed your time in Spokane.Sincerely,Dean FeldmeierGeneral Manager
6/10 Satisfaisant
Craig
Voyage d’affaires
14 déc. 2023
Les points forts : Propreté
Craig
Séjour de 2 nuits en décembre 2023
10/10 Excellent
JoAnne
Voyage en groupe
14 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JoAnne
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Jennifer
Voyage en famille
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jennifer
Séjour de 1 nuit en décembre 2023
Réponse de Angel le 12 déc. 2023
Thank you for the feedback! While our restaurant does close at 10, we have seating available in our lobby and drinks available in our gift shop for after hours. We do have free coffee from 4-6am. However, from 6am on, our lovely barista stand is available for coffee. We hope to welcome you back another time for a better stay.
10/10 Excellent
Karla, Pasco
11 déc. 2023
Karla
Séjour de 1 nuit en décembre 2023
8/10 Bien
Tammy
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en décembre 2023
Réponse de Angel le 10 déc. 2023
Thank you so much for the feedback! We sincerely appreciate it and are happy to hear you enjoyed your stay. During the day we have our wonderful barista stand open for hot coffee from 6am-7pm and free coffee available from 4am-6am! We hope to welcome you back in the future for another great stay.
8/10 Bien
maricela
Voyage d’affaires
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
maricela
Réponse de Nicky le 12 avr. 2024
Thank you for staying with us and leaving your feedback. We hope to welcome you back for a perfect stay next time.
8/10 Bien
Rob
8 déc. 2023
Les points forts : Propreté et équipements
Rob
Réponse de Angel le 9 févr. 2024
Thank you for your review! We appreciate your business and hope to welcome you back again.
8/10 Bien
Anne
6 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Clean room with a view
Anne
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 7 déc. 2023
Dear Anne,Thank you for sharing your experience staying with us at DoubleTree by Hilton Hotel Spokane City Center. It is great to see that you enjoyed the views from your clean, comfortable rooms. Please know we want to ensure any guest requests are met in a timely manner, and we apologize for the issue mentioned with the pillows in your room. We look forward to seeing you again in the future. Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Cynthia
29 nov. 2023
Cynthia
Séjour de 1 nuit en novembre 2023
8/10 Bien
Sean
26 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sean
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Thomas
26 nov. 2023
Thomas
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Cynthia
25 nov. 2023
Cynthia
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Denett
Voyage en famille avec de jeunes enfants
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denett
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Denett,It was truly a pleasure to welcome you to DoubleTree by Hilton Hotel Spokane City Center during your recent stay. We're thrilled to hear you had an enjoyable experience and that you appreciated our clean and quiet accommodations, as well as our efficient check-in process. Thank you for your kind words, and we hope to have the opportunity to welcome you back the next time you're in the area.Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Amber
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Brian
20 nov. 2023
Brian
Séjour de 2 nuits en novembre 2023
6/10 Satisfaisant
Molly
20 nov. 2023
Molly
Séjour de 1 nuit en novembre 2023
Réponse de Angel le 25 nov. 2023
We're so glad to hear for the most part your stay was good! We hope to improve and next time you stay with us, we'll do everything we can to make sure your stay is nothing short of fantastic.
10/10 Excellent
Michael
Voyage en famille
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 2 nuits en novembre 2023
8/10 Bien
Molly
Voyage en famille
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements
Molly
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 12 nov. 2023
Dear Molly,Thank you for sharing your comments with us. We are happy to know that you enjoyed your visit and appreciated our clean accommodations and friendly staff members. It was a pleasure serving you, and we hope to see you again soon! Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Voyageur vérifié
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommend
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de General Manager le 6 nov. 2023
On behalf of the DoubleTree by Hilton Hotel Spokane City Center team, thank you for staying with us and for your review! We're elated that our comfortable beds, helpful staff, and beautiful view were all highlights of your visit. Your recommendation is greatly appreciated and we hope to welcome you back the next time you're in the area!Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Voyageur vérifié
Voyage en groupe
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DoubleTree is double good!
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 19 oct. 2023
Thank you for the kind review and recommendation! We're glad our clean, spacious rooms and friendly staff impressed you, and we look forward to hosting you again at DoubleTree by Hilton Hotel Spokane City Center.Sincerely,Dean FeldmeierGeneral Manager
4/10 Médiocre
karen h
11 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Would not recommend
karen h
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 14 oct. 2023
Dear Karen,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concerns about the beds and age of the property. We'll keep your comments in mind as we plan future improvements. Please note that our parking information is available online. Should you be in the area again, please consider coming back to see us.Sincerely,Dean FeldmeierGeneral Manager
8/10 Bien
Gabriel
Voyage en couple
11 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 12 oct. 2023
Dear Gabriel,We are delighted you enjoyed the breathtaking views of our surroundings, and we trust you had a peaceful overall stay. The next time your travels bring you our way, we'd love to host you again at DoubleTree by Hilton Hotel Spokane City Center.Sincerely,Dean FeldmeierGeneral Manager
8/10 Bien
Celeste
Voyage en couple
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Celeste
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 12 oct. 2023
Dear Celeste,Thank you for choosing to stay and dine with us at DoubleTree by Hilton Hotel Spokane City Center. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Kelsee
8 oct. 2023
Kelsee
Séjour de 1 nuit en octobre 2023
4/10 Médiocre
Duane
Voyage en couple
8 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Duane
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 10 oct. 2023
Dear Duane,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty breakfast was to your liking. Please accept our apologies, however, for any concerns about noise and for any disappointment with the size of the room. We'll pass your comments along to our staff for further review, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Dean FeldmeierGeneral Manager
10/10 Excellent
Justin
5 oct. 2023
Justin
Séjour de 3 nuits en octobre 2023