Les notes se basent sur un nombre total de 312 avis vérifiés

3,9 sur 5
Recommandé par 78 % des clients
4,0 Propreté de la chambre
4,2 Services et personnel
4,0 Confort de la chambre
3,9 Conditions de l'hôtel
Avis Expedia vérifiés
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de St-Amable,Qc,Canada

Bon rapport/qualité/prix

Publié le 21 févr. 2016
Les - : J'aurai aimé plus de diversité pour le déjeuner.
C'est un hôtel simple mais quand même bien. Les chambres sont équipés de frigo, four, four à micro-onde. Tout les équipements comme assiette, fourchette, verre, grille-pains sont disponible sur demande. Femme de chambre passe seulement le samedi, sinon des frais sont chargés. Produit de salle de bain, un savon à la fois mais si ont demande à la réception,il nous en redonne. C'est bien pour le gaspillage mais à l'hôtel j'aime moins. L'hôtel est bien situé, il y a trois bon Resto qui ce font à pieds. Un centre d'achat juste à côté qui ce fait aussi à pieds. Près des boulevards et de l'autoroute 95.
3 sur 5
par Guillaume de France

Bien pour une nuit

Publié le 21 mars 2013 sur Hotels
Hôtel vieillot, mauvaise odeur dans les chambres et rien à voir autour. Seul raison d'y séjourner : la proximité de l'aéroport, le prix. Le petit déjeuner se limite à quelques gâteaux sous vides et un café (à manger sur la route).
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Connecticut

Up grade

Publié le 30 oct. 2017
We originally had reservations at a different hotel, but after realizing the pictures were clearly misleading expedia was great at assisting us with this hotel. They allowed us to check in at 2 am. It was definitely an up grade. Very pleased with everything.
Commentaire laissé par : Direction de l'hôtel
1 nov. 2017 par Hotel Management , Direction de l'hôtel
Debbie, thanks for the wonderful feedback. We are glad to know your stay with us was satisfactory. It was a pleasure serving you at Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice location!

Publié le 25 oct. 2017
Short but pleasant stay. Very close to all we needed.
Commentaire laissé par : Direction de l'hôtel
26 oct. 2017 par Hotel Management, Direction de l'hôtel
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you enjoyed the convenience of our location. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Orlando Florida

Publié le 14 oct. 2017
Nick was at the desk and use very nice. He help me with anything I needed
Commentaire laissé par : Direction de l'hôtel
15 oct. 2017 par Hotel Management, Direction de l'hôtel
Steve, thank you so much for the wonderful review, most especially the kind comments about Nick. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. Thanks for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
1 sur 5
par un voyageur vérifié

Didn't stay at hotel. When I arrived, no hot water

Publié le 10 oct. 2017
Les + : Front desk staff - Nick
Les - : Have hot water
Situation : I was there for a business meeting.
Had to find another hotel because of the no hot water issue. Front desk staff said they wouldn't send a charge to Expedia and were nice about referring me to a nearby property.
Commentaire laissé par : Direction de l'hôtel
12 oct. 2017 par Hotel Management , Direction de l'hôtel
Thank you for your feedback. We are sorry for not meeting your expectations and not able to accommodate you. Please consider choosing us again so we can provide you with a much better experience you deserve. Sincerely, Hotel Management
1 sur 5
par un voyageur vérifié de Utah

Not as advertised!

Publié le 10 oct. 2017
Les + : Not much.
Les - : stop false advertising.
No breakfast just snacks, no hot water for four days, bed very uncomfortable. Had kitchen but no pots or pans to cook with useless.
Commentaire laissé par : Direction de l'hôtel
12 oct. 2017 par Hotel Management , Direction de l'hôtel
Dan, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 3 oct. 2017
Staff was awesome and the hotel was kept clean all the time
Commentaire laissé par : Direction de l'hôtel
3 oct. 2017 par Hotel Management, Direction de l'hôtel
Thank for choosing Extended Stay America for your stay. We are happy to know all went great during your stay and that you were impressed with our courteous associates. It was a pleasure serving you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Orlando

LET'S DO IT AGAIN

Publié le 18 sept. 2017
Les + : Clean. No odor. Nice rooms
Les - : Breakfast..
Situation : Everything..its right in a mall plaza!
I drove down from Orlando a week after Hurricane Irma. My arrival was later than I wanted it to be and due to the large demand for hospitality I was kind of worried about "room swapping" and/or "re-booking" (you all know what I'm talking about), this, however, was never an issue. It was as if they were just waiting on me to show up. What a smooth booking. They guided me right into what seemed to be a gorgeous mini apartment, I mean this was not just an oversized room. In any case they exceeded my expectations for that more than fair cost I was charged...I mean it thank you if you guys on the staff get to read this ..I will surely come back.
Commentaire laissé par : Direction de l'hôtel
20 sept. 2017 par General Manager, Direction de l'hôtel
Dexter, thanks for being our guest. We are immensely pleased to know we exceeded your expectations and that you also liked the value of your stay at Extended Stay America. We all would like to thank you for the review and invite you on another outstanding visit in the near future. Sincerely, General Manager
4 sur 5
par William

Good stay

Publié le 17 août 2017 sur Hotels
Nick at the front desk made my stay. After a disastrous start, he worked things out and found me a new room. Everything smooth after that.
Commentaire laissé par : Direction de l'hôtel
19 août 2017 par Manager, Direction de l'hôtel
William, thank you for staying at Extended Stay America. We are delighted to read you had an overall nice time with us and that you were impressed with the service provided by Nick. I will be sure to share your compliments with him. That being said, I am sorry if any inconvenience was experienced while you were here. Please come back and stay with us again. Sincerely, General Manager