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Avis sur Mercure Sheffield Kenwood Hall & Spa

4 out of 5
Mercure Sheffield Kenwood Hall & Spa
Kenwood Road, Sheffield, England

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 291 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 327 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 195 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 115 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 72 avis sur 1000." "

7,8/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Stéphane

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
No parking space on arrival, due to private event organized by other customers. Leftover food in the fridge from previous customers. No soap or shampoo available (all empty). Service not fitting the luxury status.
Réponse de Reception Team le 16 août 2023
Dear Stepahne,Thank you for taking the time to tell us about your experience at the Mercure Sheffield Kenwood Hall & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reception Team

8/10 Bien

Stéphane

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Two nights, two very different experiences
Séjour de 1 nuit en août 2023
Réponse de Reception Team le 13 août 2023
Thank you for taking the time to send your review, we really appreciate the feedback.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Chambre mal insonorisée Propreté fauteuil de piscine a revoir ainsi que fauteuil cassé Bon restaurant Grande chambre familiale
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lieu très agréable, personnel gentil et serviable, grandes chambres. Parfois certains équipements un peu désuets (plomberie) mais fonctionnels et cela n’ôte rien à la qualité du séjour.
Séjour de 3 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Le déclin
J avais réserve 2 suite dans la 1ere 1 peignoirs pas de chausson dans l autre 2 peignoirs 2 paires de chassons Pas de télécommande dans une des chambres Je trouve que l hôtel a reculé dans ses prestations

6/10 Satisfaisant

Madeleine

Les points forts : Propreté et personnel et service
Beautiful area and beautiful exterior of the hotel. Until you walk into your room and it hasn't had an update since 1974. Very old fashioned furniture, holes in the carpet and upholstery. Air conditioning not working. Very disappointing compared to the outside of the building and the lovely foyer.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Mark

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was dried blood on bedsheets- a total health hygiene and had to be moved room due to it and heating didn’t work in the second room I was moved to
Séjour de 2 nuits en mars 2024
Réponse de Reception Team le 10 avr. 2024
Thank you for your review , we really appreciate the feedback.

6/10 Satisfaisant

Zsuzsanna

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Reception Team le 10 avr. 2024
Thank you for your review , we really appreciate the feedback.

6/10 Satisfaisant

Mark

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel looks historically nice. A comfortable bed with marshmallow soft pillows (not always a good thing). I went to the Gym to use a spin-bike but it was broken Grrrrr to staff available to ask! Due to a conference our breakfast had to be taken in the back of beyond and scored a 4/10. My bathroom had a dripping hot tap. The bath was leaking underneath, I had to use my towels, it was obviously historical as the woodwork was rotten.
Séjour de 2 nuits en mars 2024
Réponse de Reception Team le 10 avr. 2024
Thank you for your review , we really appreciate the feedback.

8/10 Bien

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Lovely hotel with brilliant staff and great facilities, especially the Spa. Parking was limited and the hotel although clean, is starting to look a little tired.
Séjour de 2 nuits en février 2024
Réponse de lisa le 18 févr. 2024
Dear Michael ,Thankyou for taking the time to leave us a review .Really happy to hear you enjoyed the hotel and the staff made you feel welcome .We are due to do some refurbishments this year .Kind regardsLisa

6/10 Satisfaisant

Kate

Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
A lovely older property but very much in need of a lick of paint on the lower rooms level. One private room had a fist punch mark on the door which had just been left! Calling into question a single females safety. Only two tea bags which was poor. Room otherwise clean, smart. No heating on which was fair enough, but second quilt was fastened so tight it was like a straight jacket. Good idea to provide an extra one though, with the austerity of no heating.
Séjour de 1 nuit en février 2024
Réponse de lisa le 18 févr. 2024
Dear Kate,Thankyou for leaving us a review ,Sorry to hear about the problems with your stay which i will be looking in to as soon as possible .Could you please email reception with your details where a manager can deal with this for you .Kind regardsLisa

2/10 Horrible

Tabrez

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
sadly I did not read the reviews prior to booking here. The room was freezing cold on arrival and throughout our 1 night stay. The main reason for this is the room is fitted with wooden French doors, which were letting in a lot of draft at the join where both doors meet. We contacted reception to be told that they were all out of electric heaters as all the rooms are so cold. we were provided 1 extra duvet for our family room which contained 2 double beds. the shower was also Luke warm at best. Breakfast was pretty poor with limited vegetarian options.
Séjour de 1 nuit en janvier 2024
Réponse de lisa le 18 févr. 2024
Dear Tabrez,Thankyou for leaving a review and I do apologize about your stay with us not what we want to hear could you please email reception where our manager can look into this for you .Kind regardsLisa

2/10 Horrible

Jacqueline

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Privilege room decor and furniture tired; carpet stained, sink cracked, curtains a mix of long and short which were half hanging off, table blistered and old, armchair seats coming out underneath. Complained and moved to another privilege room. This was a little better as we had lamps and pictures in this one, but was still tired. Old radiators were useless and gave off little heat so room and bed was freezing cold. We were given another duvet as no blankets. Next day room was still cold despite radiators being on so requested a heater. One duvet cover had holes in, the other duvet cover was ripped. How this hotel can advertise to be luxury 4* is beyond us...
Séjour de 2 nuits en janvier 2024
Réponse de lisa le 18 févr. 2024
Dear Jacqueline,Sorry to hear about your stay with us could you please email reception where a manager can deal with this for you .Kind regardsLisa

10/10 Excellent

Angela

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Received upgrade to fab junior suite
Séjour de 1 nuit en janvier 2024
Réponse de Vea le 24 janv. 2024
Dear Angela,Thank you for taking the time of sharing your feedback with your recent stay with us. We are glad you enjoy your upgrade. We hope to welcome you back at Mercure Kenwood.Kind regards,Vea ReyesRooms Division Manager

6/10 Satisfaisant

Victoria

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our rooms were cold, we did get electric radiators from reception. Shower water was cold.
Séjour de 1 nuit en janvier 2024
Réponse de Vea le 24 janv. 2024
Dear Vicotria,Thank you for taking the time of sharing your feedback in regard to your recent stay with us. Please accept my sincerest apology for the inconveniences you experience during your stay here. Our maintenance team is already looking to see what is happening with our boiler. I hope you can give us another chance to regain your trust with us. Kind regards,Vea ReyesRooms Division manager

6/10 Satisfaisant

Rowland

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 24 janv. 2024
Dear Rowland,Thank you for sharing your feedback in regard to your recent stay with us.We hope to welcome you back at Mercure Kenwood. Kind regards,Reception Team

2/10 Horrible

david

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Toilet
The restaurant was cold the bedroom was cold the mens toilets where absolutely disgusting I reported the mess in the cubicle and lack of toilet paper nothing was done about it all night the door was mediocre
Séjour de 1 nuit en janvier 2024
Réponse de lisa le 18 févr. 2024
Dear David ,I am sorry to hear about what happened whilst at the hotel and will be be looking into this and dealing with it straight away .Kind regardsLisa

6/10 Satisfaisant

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Uncomfortable stay
The room was extremely cold. Upon investigating the French windows did not fit well and let in cold air in a number of places.
Séjour de 1 nuit en janvier 2024
Réponse de Vea le 24 janv. 2024
Dear Scott,Thank you for taking the time of sharing your feedback with your recent stay with us. Please accept my sincerest apology if your stay with us is not what you're expecting. Ill make sure to pass this on to our maintenance to have a look into it and get it fix as soon as possible. I hope you can give us another chance.Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

Beryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
The stay was very comfortable and clean.
Séjour de 1 nuit en janvier 2024
Réponse de Vea le 24 janv. 2024
Dear Beryl,Thank you so much for taking the time of sharing your feedback in your recent stay with us. We hope to welcome you back. Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 11 janv. 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté et confort de la chambre
Hotel grounds are lovely but the rooms are a hit dated and could do with modernising.
Séjour de 2 nuits en janvier 2024
Réponse de lisa le 12 janv. 2024
Thankyou for leaving a review and happy to hear you enjoyed your stay with us I will pass all your comments on to the relevant departments ThankyouKind regardsLisa

10/10 Excellent

Joyce

Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 11 janv. 2024
Dear Joyce,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

4/10 Médiocre

david

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de lisa le 12 janv. 2024
Thankyou for leaving us a review and could you please email reception with the issues you had .Thankyou Kind regardsLisa

10/10 Excellent

L

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 11 janv. 2024
Dear guest,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanks for your flexibility!
Thank you for the room change and upgrade when I explained that I was travelling with my son instead of my husband! Lovely room with view of the lake! Breakfast good value and lots of choice.
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 11 janv. 2024
Dear Marie,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

2/10 Horrible

David

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Vea le 11 janv. 2024
Dear David,Thank you for taking the time of sharing your feedback.If you can let us know what we need to do to improve that will be much appreciated.If you do require a room in the future please do not hesitate to contact us and we will be glad of help.Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

Kerry

Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 11 janv. 2024
Dear Kerry,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

6/10 Satisfaisant

Ryan

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not the cleanest room, but staff where brilliant and facilities where good
Séjour de 2 nuits en décembre 2023
Réponse de Vea le 11 janv. 2024
Dear Ryan,Thank you so much for taking the time of sharing your feedback in regard to your recent stay with us.Please rest assured that I will pass this feedback to our Housekeeping manager to make sure that the cleanliness of our rooms and any part of the hotel will be back to it's standard and make more improvement.I hope you can give us a second chance.Kind regards,Vea ReyesRooms Division manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely well sited hotel but could be even better
The pool and Spa are delightful and reception very helpful but as I like quiet hotel I wouldn't want to stay when there's a wedding on. Better signage or a map of the interior of hotel would mean I didn’t need to keep stopping at reception. Perhaps the hotel can work out a way to keep staff in/near the restaurant, it was 15 minutes before someone arrived to give me a menu (I seated myself).
Séjour de 1 nuit en décembre 2023
Réponse de vea le 11 janv. 2024
Dear guest,Thank you so much for taking the time of sharing your feedback in regard to your recent stay with us.We are glad that you did enjoy a part of your stay here. If you're planning to stay with us again, please give us a call and we can double check for you if we have any upcoming events on the date you want to stay with us.We are also doing our best to provide the training our f&b staffs needed so that guests can receive the service they require.I hope this will not stop you from staying with us again.Sincerely,Vea ReyesRooms Division manager

2/10 Horrible

Denise

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again.. room 202
After using this hotel for over 12 yrs weve just completed our last stay. The decline in the whole place is obvious. The room servicing... our cups, glasses etc not refreshed... sheets not changed once. Key didnt work every day.. bathroom toiletries empty. Bathroom filthy, cracked toilet, badly stained bath, black slime around floor and tiles. Also loud parties all 3 nights which we hadn't been pre warned about and our room was near the function room. Ground floor room, no privacy blinds or curtains . No main light so room was really dark. Heating on full with no means of turning it down. Third morning breakfast room closed , we hadn't been told, and had to go to opposite end of hotel where breakfast was squeezed into a tiny room. Broken coffee machines and cold plates and cold food. No towels at doggy station all three days, except used muddy ones left there. Parking terrible. Never going back. Such a shame to find the severe decline in what used to be a lovely place to stay with our dog
Séjour de 3 nuits en décembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.We are really sorry to hear that you are a loyal customer of ours and you will not be returning, if there is anything we can do to amend this please give us a call.Kind regardsSophieReception.

8/10 Bien

Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
It was very good they were all very helpful staff and the spa was nice would be nice if the pool was bigger but apart from that really good!
Séjour de 3 nuits en décembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

10/10 Excellent

Asher

Séjour de 1 nuit en décembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

6/10 Satisfaisant

Nicholas

Voyage d’affaires
Les points forts : Propreté
Shower screen would not seal across bath edge due to the bath handle, so floor had puddles.when you had finished showering.
Séjour de 4 nuits en décembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

2/10 Horrible

Victoria

We thought we had booked a room in the old building with a balcony - we were given a 1980’s decorated room in the newer part which had a patio as was on the ground floor - I wanted to stay in a character building - not an 80’s brick building.
Séjour de 1 nuit en décembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.We are sorry to hear that you did not get the room you had requested for.Kind regardsSophieReception.

4/10 Médiocre

Mark

Les points faibles : Propreté et personnel et service
Would not return.
Very poor overall, terrible breakfast and poor organisation in the breakfast hall. No plates available, glasses or coffee cups, big queues of everyone chasing all the above, low quality ingredients been used. Only water coming out of the orange and apple juice dispenser. Bedrooms really cold, no hot water in the morning. Went to tell reception twice but no one available. And then previous guests private things left in bedside cupboard, so not checked by the cleaning team beforehand.
Séjour de 1 nuit en décembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

10/10 Excellent

Ian

Séjour de 1 nuit en décembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

4/10 Médiocre

Betty

Voyage en groupe
bathroom lights did not work. room needed update. Compared to 4 other couples I paid more considering only one person in double room, so only one breakfast which was included.
Séjour de 1 nuit en novembre 2023
Réponse de Jessica le 2 déc. 2023
Thank you for your review, we really appreciate the feedback.Kind Regards

2/10 Horrible

Nicholas

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The public areas were dirty this included the bar area, restaurant and spa. The latter was filthy with hair, tissue and scum in the steam room, pool area and changing rooms. The gym had dirty tissue which was there when I arrived and still there two days later. No hot water in the room and it was almost 12 hours later before I was offered another room. The restaurant service was terrible. It took an hour for the first course to be served and over twenty minutes passed with no sign of a dessert. The reception staff were never present at the desk and spent all their time in what appeared to be a back office. Thoroughly disappointed
Séjour de 2 nuits en novembre 2023
Réponse de Vea le 2 déc. 2023
Dear Mr. Nicholas, Thank you for taking the time of sharing your feedback in regard to your recent stay with us. Please rest assured that I will speak to our reception and make sure that the reception will not be unmanned again. I will also share your feedback to our spa and f&b team to make sure that the cleanliness and the service will be up to standard. I hope you can give us a chance to regain your confidence with us. Kind regards,Vea ReyesRooms Division manager

10/10 Excellent

Maggie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet. Comfortable and convenient.
Séjour de 1 nuit en novembre 2023
Réponse de `Vea le 2 déc. 2023
Dear Maggie, Thank you so much for sharing your positive feedback with your recent stay with us.I will make sure to pass this to everyone.We are looking forward welcoming you back. Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

angela

Séjour de 1 nuit en novembre 2023
Réponse de Sophie. le 18 déc. 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

10/10 Excellent

Andy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
booked at a bargain price on hotels . Com. A nice easy walk into town and a cheap Uber home. The pools lovely , enjoy it. Free parking more than helps to compensate for the small premium over city centre hotels.
Séjour de 1 nuit en novembre 2023
Réponse de lisa le 18 nov. 2023
Thankyou for your comments and lovely feedback and hope to see u again soon .Kind regardsLisa

6/10 Satisfaisant

craig

Ok
Our stay was ok , and that’s about it really , the hotel I thought was quite dated and although the staff were polite I got the impression guests seemed like to be an inconvenience, couple of examples when checking in both myself and two other guests were waiting whilst staff were discussing the shenanigans in a room and the state it was left on , my card stopped working as it was too close to my mobile and was passed around staff a bit nothing major , no great shakes but I definitely felt like an inconvenience rather than a welcome guest .. ohh and the sauna, steam room and pool is tiny, and the amount of traffic it gets means the jacuzzi foams and the sauna is cold and steam room was like being in bathroom . I mean we was only there for night, don’t get me wrong our stay was not terrible, perhaps my expectations were too high
Séjour de 1 nuit en novembre 2023
Réponse de Jessica le 16 nov. 2023
Dear Craig,Thank you for your review , we appreciate the feedback .Kind Regards

8/10 Bien

Martin

Séjour de 2 nuits en novembre 2023
Réponse de Jessica le 16 nov. 2023
Dear Martin ,Thank you for your feedback .Kind Regards

8/10 Bien

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location - happy to recommend
Séjour de 3 nuits en novembre 2023
Réponse de Jessica le 16 nov. 2023
Dear John ,Thank you for your review , we are happy you enjoyed your stay , we hope to see you soon when you back in Sheffield .Kind Regards

6/10 Satisfaisant

Colin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No subtitles available on tv remote signal was not good my partner could not come due to car accident hotel couldn't give me refund for breakfast as paid for 2 people only ome used
Séjour de 1 nuit en novembre 2023
Réponse de lisa le 8 nov. 2023
Dear Colin first of all i hope your partner was ok when u got home. I did report your issues to our repairs team and they dealt with it hope to see you again.Kind regardsLisa

8/10 Bien

Delwyn

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de lisa le 6 nov. 2023
Thankyou for your stay with us.Kind regardsLisa

8/10 Bien

Jaz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extra mile
Well apart from not having the junior room suitr we booked for the 1st night. The staff was very sorry, i want say what extras we got but it was second to none. Amazing place. Being honest it could do with a little touch up here and there but overall i would stay again.
Séjour de 2 nuits en octobre 2023
Réponse de lisa le 6 nov. 2023
Sorry to heaer about your stay Jaz.In future if u stay with us again please come to reception for us to deal with your issues .ThankyouKind regardsLisa

10/10 Excellent

Joyce

Séjour de 1 nuit en novembre 2023
Réponse de lisa le 6 nov. 2023
Thankyou for staying with us and your feedback.Kind regardsLisa

6/10 Satisfaisant

Graham

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de lisa le 6 nov. 2023
Thankyou for your stayKind regardsLisa

6/10 Satisfaisant

Sabira

Les points forts : Propreté et personnel et service
The hotel is lovely and quaint. Breakfast was limited,
Séjour de 1 nuit en octobre 2023
Réponse de lisa le 6 nov. 2023
Thankyou for staying with ourselves.Kind regardsLisa