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Avis sur Grand St Leger Hotel

3 out of 5
Grand St Leger Hotel
Bennetthorpe, Doncaster, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 55 avis sur 167." "
Note des voyageurs de 8 (Bien), d’après 68 avis sur 167." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 167." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 167." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 167." "

8,2/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

Lisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2022

8/10 Bien

Stuart

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2021
Réponse de Lucy. le 23 nov. 2021
Many thanks on your review.

6/10 Satisfaisant

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok
On the arrival the staff were really pleasant and welcoming, a really quick check in. Went to the room (100) and it was warm and comfortable. The only down side was the noise from the restaurant and music below, it did go off at a respectable time tho, but then came on early for breakfast. That’s the down side so avoid room 100 and you will be fine.
Séjour de 1 nuit en novembre 2021
Réponse de Lucy. le 23 nov. 2021
Thanks for the review, we are so glad you enjoyed your stay and had a welcoming visit off are staff, its unfortunate about the music we are very sorry and will keep it on a lower volume at unsociable time. Hope to see you again soon.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Was a lobely big room with everything we needed thankyou
Séjour de 1 nuit en octobre 2021
Réponse de Annie le 2 nov. 2021
Thanks so much for your review, we really appreciate it. So glad you enjoyed your stay with us.

8/10 Bien

STEPHEN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Annie le 28 oct. 2021
Many thanks for your review.

4/10 Médiocre

charles

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great food, very poor accommodation
Well the greatest asset is the restaurant and the staff. Amazing food. Sadly the accommodation is very poor. Room was very tired, bath badly scratched, shower pressure ridiculously low, black hair on bath, mattress you can feel all springs, rattling sash windows, one broken sash cord on window, wallpaper peeling in multiple places, no hot water to sink, laminate damaged and lifting in multiple areas in main area. Such a shame.
Séjour de 2 nuits en octobre 2021
Réponse de annie le 29 oct. 2021
Thankyou for your review.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de annie le 29 oct. 2021
Many thanks for taking the time to do this review. It is really appreciated.

4/10 Médiocre

Natasha

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Welcoming staff, comfy bed and excellent restaurant
Séjour de 1 nuit en août 2021
Réponse de Lucy le 23 nov. 2021
Many thanks for your review.

2/10 Horrible

Alan

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
No shower pressure No breakfast Car park not finished surface Far to expensive for room only and poor shower! £ 89.90 shocking
Séjour de 1 nuit en août 2021

8/10 Bien

Steven

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2021
Réponse de Lucy le 23 nov. 2021
Many thanks for your review glad you enjoyed it.

6/10 Satisfaisant

COLIN

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No breakfast !!!
Our booking included breakfast but when we went down in the morning for breakfast we were told they weren’t serving breakfast due to the COVID 19 outbreak. I am type 1 diabetic and had taken my injection of insulin in our bedroom before we went downstairs. We were not told this when we checked in and I had to dash in the car into the town centre to go somewhere for breakfast before I ended up having a hypo. Also, although our room wasn’t too bad the exterior of the hotel looked shabby and the car park was like a waste ground.
Séjour de 1 nuit en août 2020
Réponse de R le 6 août 2020
We are sorry for the trouble this caused but all bookings we have are room only currently and for the foreseeable future. All guests had been made aware that no breakfast was to be had in the mornings and any bookings made with a breakfast claim had been adjusted before they were confirmed to not include the price of the breakfast. As for the outside of the building of this wonderful grade 2 listing of over 200 years in standing, very little to nothing can be done lest irreparable damage be done. If the car park looked to be a waste ground then I believe there would be bags upon bags of waste all over and all that was present was the stone that makes up the car park. No obstacles in the way at all.

8/10 Bien

Joe

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en mars 2020

2/10 Horrible

Derek

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Absolutely hole of a place, felt sorry for the people working there, to charge that amount i expect at least a tidy room
Séjour de 3 nuits en février 2020
Réponse de A le 24 févr. 2020
We apologise for the bad stay you had with us.

8/10 Bien

Alan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very pleasant stay at a regular destination
A very pleasant stay again at this hotel. Nice character and interesting history of the place. Dinner and breakfast were both very good.
Séjour de 1 nuit en février 2020
Réponse de A le 6 févr. 2020
Thank you for staying with and we hope you will again in the future.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
45 minutes wait for any service for a pre booked, pre ordered meal in the restaurant. Leaking shower. Dirty bed linen. No decaff coffee in the room.
Séjour de 1 nuit en janvier 2020
Réponse de A le 6 févr. 2020
We apologise for the wait you had for dinner and the other issues. Had you asked, we could have provided you with decaff coffee.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We arrived late after long journey the front door locked we rang the bell, WE WERE MET BY A LOVELY MAN WHO COULDN'T DO ENOUGH FOR US TO MAKE OUR STAY PLEASANT. Breakfast A1+. Staff very pleasant, The old building has real class. We will sty there again.
Séjour de 1 nuit en janvier 2020
Réponse de Liam le 22 janv. 2020
Thank you so much for your lovely review. So glad you had a good stay. We look forward to having you back.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Séjour de 1 nuit en décembre 2019
Réponse de A le 6 févr. 2020
Thank you for staying with and we hope you will again in the future.

6/10 Satisfaisant

Andrew

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de C le 24 déc. 2019
Thank you for your stay with us and we hope you stay again.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nothing really reception area and bar was nice the room was we had disgusting it smelt of smoke it got masked with spray but the room still smelt the next day im afraid to say will not be staying again
Séjour de 1 nuit en décembre 2019
Réponse de Catherine le 23 déc. 2019
We do apologise about the smell. As we are a none smoking hotel it should not have occurred. We could not change you to another room as we were fully booked the night of your stay. As none smokers ourselves we know how unpleasant it can be to have the smell lingering within a room that is part of a none smoking hotel. All we could do on the night is apologise and offer a free bottle of campaign and offer another apology today for the bad stay you had with us.

8/10 Bien

Helen

Les points forts : Propreté et personnel et service
The room & decor was a little tired and requires updating/maintenance but we booked the room as somewhere to collapse Into at the end of a busy night- which it served its purpose. Could have been a more comfortable stay. There were no blinds in the bathroom just a net curtain which was lacking in privacy. We had a corner room so had two windows which were single glazed and letting in the noise from the outside main road and cold draft - The room had only one radiator. There were tears in the net curtain at the window- luckily the curtains blocked this out. On asking the staff if there were any shower caps available- they were very quick to tell us they weren’t a luxury hotel
Séjour de 1 nuit en décembre 2019
Réponse de C le 23 déc. 2019
We do apologise about the nose from outside during your stay with us. We do not have extra's within the rooms such as shower caps but we do have a few things kept downstairs should guests ask and this could have been checked for you to see if we did have any.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
It needs sourcing up outside. Paintwork needs updating
Séjour de 1 nuit en décembre 2019
Réponse de C le 23 déc. 2019
Thank you for staying with us and hope you stay again.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 2 nuits en novembre 2019
Réponse de C le 23 déc. 2019
Thank you for staying with us and hope you stay again.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Loud music coming from staff area night and very early in the morning !! When arrived had to get rid of 6 blue bottles flying around the room , room was freezing and had to use a cheap stand alone heater to warm it up ! The room was dirty actually had marks on lamp and on the walls and on the bed covers plus the throw over the bed too ! Even a bug of some kind on lamp shade late at night I had to kill and got covered in loads of dust. Car park a building site rubbish everywhere ! Don’t stay here
Séjour de 1 nuit en octobre 2019

4/10 Médiocre

Julie

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Very disappointed will not be returning
Really disappointed from the reviews it was obvious the property had been in a run down situ and was been done up. We had two rooms one was really small but clean and warm the second room was much larger but had no hot water or any heating. We were not given any compensation for this and the beds need replacing could feel the springs very uncomfortable. The staff were very polite and helpful and said they would pass our comments on and get someone to have a look at the heating and hot water but this was no good when we were leaving they should have ensured they were working before our stay.
Séjour de 1 nuit en octobre 2019

6/10 Satisfaisant

S

Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Hotel great location. Staff very friendly and pleasant. Room very tired. Bath panel stuck on with celotape. Holes in bed sheet but clean towels and room clean. So to get your head down its fine.
Séjour de 1 nuit en août 2019
Réponse de ann le 19 août 2019
So glad you enjoyed your stay with us. I must admit we are in a fab location and are great value for money.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en août 2019
Réponse de Annie le 10 sept. 2019
Thanks for your review.

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Annie le 5 août 2019
Thanks so much for the feedback

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Traditional with comfort
Warm evening but fan provided and windows opened. Lovely bathroom and bed very comfortable
Séjour de 1 nuit en juillet 2019
Réponse de Annie le 2 août 2019
Thanks so much for your review. So glad you enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, good wifi, clean room, great breakfast. Massive car park, don't be put off by it looking like a derelict area. The location is right on a roundabout, so be prepared to turn quickly and for the sound of traffic through the night, depending on location of room. First time I've not had a kettle in the room, but iron and hairdryer there. Absolutely worth what I paid. Recommended.
Séjour de 1 nuit en juillet 2019
Réponse de Annie le 29 juil. 2019
Thanks for this great review. We do have kettles in all of our rooms. They are on a pull out shelf within the cupboard along with tea/coffee/biscuits. Sorry you didn't find them. You are not the first. Hope we can welcome you back soon .

10/10 Excellent

Buffy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rafting Weekend Break
Lovely little hotel very close to Doncaster Racecourse only a 3 min walk(was attending Crafting Live event). Will definitely be returning. Food at the Crab & Moo was excellent
Séjour de 1 nuit en juillet 2019
Réponse de annie le 17 juil. 2019
Thanks so much for your review. We appreciate all feedback. So glad you enjoyed your stay with us. Hope to welcome you back soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Pne night in Doncaster
Great welcome and room ckean and comfortable with everthing we needed. Breakfast was well cooked and tasty. Good choice on menu. Outside of hotel does need some attention- we were slightly concerned on arrival even though i hsd looked at previous reviews. But once inside we were pleasantly surprised. Would stay again
Séjour de 1 nuit en juillet 2019
Réponse de Annie le 13 juil. 2019
Many thanks for your review. We appreciate all feedback as we do try hard to look after all of our guests. Hope we can welcome you back soon.

6/10 Satisfaisant

Stephen, Stockholm

Les points forts : Propreté et personnel et service
A bit noisy near a major roundabout. Little bit ”tired” but very freindly and helpful staff. Perfect for the racecourse and lots of parking
Séjour de 2 nuits en juillet 2019
Réponse de annie le 9 juil. 2019
Thanks for your review. We really appreciate the feed back.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
Night away
Really noisy floor when walking, when using the bath we had a knock at the door because the room below was leaking despite the bath not even being half full, bed was rock hard and not pleasent at all and was kept awake until 4am people next door having rather loud sex and then coming in and out the room afterwardsbanging doors, wasn’t pleasent!! Restaurant is fabulous that’s the best part of this hotel
Séjour de 1 nuit en juin 2019
Réponse de Annie le 2 juil. 2019
Thanks for your review. Sorry the floors creak but the building was built in 1810 and is grade II listed so all the floorboards creak. Sorry you found the bed hard. Some people like hard some soft. Sorry other guests kept you awake having loud sex. We have no control over that.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here previously. Good location and easy for parking. Helpful and friendly courteous staff. Wonderful breakfast as well. WiFi was not good at all with regular interruptions. Otherwise all good.
Séjour de 1 nuit en juin 2019
Réponse de Annie le 21 juin 2019
Thanks for your review. I am sorry you had trouble with the Wifi. We are hoping to have it sorted very soon. Hope to welcome you back soon.

6/10 Satisfaisant

Tom, Halifax

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Business trip in hot room
The hotel was nice enough. However no air conditioning. Fan was too noisy to sleep. Room was fine. The frying of the chicken Kiev was not nice. Never had fried chicken Kiev before. Far too greasy. It’s an oven dish!
Séjour de 1 nuit en mai 2019
Réponse de Annie le 6 juin 2019
Thanks for your review . However i am confused as we do not have Chicken Kiev on our menu?? and we never have had .

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb customer service in all departments! Fantastic breakfast every morning. A pleasure to stay there again!!!
Séjour de 6 nuits en mai 2019
Réponse de Annie le 28 mai 2019
Thanks so much for taking the time to give us a review. We appreciate all feedback as we do try hard to look after all of our guests.Glad you enjoyed the breakfasts. I will pass on your comments to the chef. Thanks again.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good! Thanks for the service, very happy with my stay
Séjour de 1 nuit en mai 2019
Réponse de Annie le 22 mai 2019
Many thanks for your review. So glad you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Location
Ideal location for Racecourse, no parking problems, rooms were clean and well heated, comfy bed, breakfast had a good choice and was well cooked, pleasant staff, no complaints
Séjour de 1 nuit en mai 2019
Réponse de annie le 13 mai 2019
Thanks for your review. We appreciate all feedback.

8/10 Bien

PIETRO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I SHALL REBOOK THIS HOTEL
GOOD VALUE FOR MONEY. EXCELLENT RESTAURANT WITH GIGANTIC PORTIONS.
Séjour de 2 nuits en avril 2019
Réponse de Front Desk Reception le 30 avr. 2019
Thank you for taking your time to leave us feedback. We are glad you enjoyed your stay and look forward to welcoming you again in the near future!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann's customer service was the best. She is friendly, attentive, kind and caring. The double room that we stayed in was comfortable and the room was furnished nicely with a large bathroom that hosted a jacuzzi bath. I would definitely stay there again.
Séjour de 2 nuits en avril 2019
Réponse de Annie le 25 avr. 2019
Thank you for such a great review. So glad you enjoyed your stay with us. We appreciate all feedback as we do try hard to look after all of our guests. Hope if you are staying in Doncaster again we can welcome you back.

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and friendly
I stay here on a regular basis and I am always very well looked after by all the staff. It is a friendly and comfortable place to stay. The rooms are spacious and clean.
Séjour de 5 nuits en mars 2019
Réponse de Annie le 2 avr. 2019
Thankyou for your review. So glad you enjoy staying with us. I will pass on your kind words to all the staff.

10/10 Excellent

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Small, friendly hotel
Nice comfortable room, really friendly & helpful staff. 10 minutes walk to the Dome & about 15 minutes walk into town. Would stay here again next time we visit Doncaster.
Séjour de 1 nuit en mars 2019
Réponse de Annie le 11 mars 2019
Thanks so much for this great review. We do try hard to look after all of our guests so it makes it all worthwhile when we get lovely reviews like this. We hope to welcome you back very soon.

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en février 2019
Réponse de Annie le 2 avr. 2019
Thanks for taking the time to give us a review.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great location close to all major roads. Quiet hotel with friendly helpful staff courteous and professional. Maybe requires some updating of decor otherwise all good.
Séjour de 2 nuits en février 2019
Réponse de annie le 1 mars 2019
Thanks for your review. We appreciate all feedback as we try hard to look after all of our guests.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
I did not like the shower which works off the bath taps. The shower head did not give a good flow. For me, I found the bed very hard. No toilet brush. Badly cracked floor tile needs replacing next to the bath.
Séjour de 3 nuits en février 2019
Réponse de Annie le 26 févr. 2019
Thanks for your feedback. We appreciate all feedback as we try hard to look after all of our guests.