Bar (sur place)

Avis sur Best Western Sheffield City Centre Cutlers Hotel

3 out of 5
Best Western Sheffield City Centre Cutlers Hotel
George Street, Sheffield, England

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 167 avis sur 656." "
Note des voyageurs de 8 (Bien), d’après 270 avis sur 656." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 656." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 656." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 656." "

8,2/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour au BW Sheffield City Center Cutler
Excellent, le téléphone mobile à disposition sans surcoût. Seul bémol, beaucoup de bruit tôt le matin, malgré les doubles vitrages.
Séjour de 4 nuits en août 2018
Réponse de Reception Team le 20 août 2018
Merci pour vos commentaires. Nous sommes très heureux que vous ayez passé un excellent séjour avec nous et que vous ayez aimé notre nouvelle addition fantastique à nos chambres, le téléphone Handy.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique et pas cher
Chambre très chaude, seulement des radiateurs et pas de clim (juste un petit ventilo). Sinon, chambre single confortable : puisqu'il n'y a qu'un lit simple, la chambre reste pratique. Très bon accueil du staff
Séjour de 1 nuit en mars 2018
Réponse de Reception Team le 13 mars 2018
Merci pour votre avis. C'est très important pour nous

8/10 Bien

sandrine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
l'hôtel est bien situé, proche de la gare et du centre ville...
Séjour de 1 nuit en octobre 2017
Thank you so much for your review. We look forward to welcoming you back in the future

4/10 Médiocre

Abderrahim

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
une nuit à lHotel Léopold, moins cher et chic !
C'est dommage, la chambre avec un grand lit, une salle de bain spacieuse, MAIS PAS D'EAU CHAUD !!! le soir à 20h30, l'eau était à peine tiède, j'ai décidé de prendre une douche le matin espérant que l'eau serait un peu plus chaude. le matin j'avais un train à prendre vers 7h du matin, l'eau était extra froide (glacée) - pas d'eau chaude! je n'ai pas pu prendre une douche ni me raser ! c'est dommage car la chambre coutait 115 euros la nuit! et on est à Sheffield et non à Paris !

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel très bien situé et personnel très aimable.
Je suis arrivée le 4/8/16 dans l'après-midi à l'hôtel après avoir subi un voyage fatiguant de la France avec perte de ma valise entre Paris et Manchester, donc j'étais déseperée en arrivant. Les réceptionnistes furent très accueillantes et bienveillantes et on tout fait pour me mettre à l'aise ...

10/10 Excellent

pires, Bretagne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel
Rien à redire, je recommande cet hôtel : emplacement en plein centre, à 2 pas de 2 stations de trams - confort - propreté, accueil chaleureux. RAS

10/10 Excellent

Fiorini, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good services
Very nice hotel. Good and quite location, professional staff. All is perfect - I enjoyed my one night stay there.

8/10 Bien

Paul

Séjour de 2 nuits en février 2022
Réponse de Reception Team le 19 févr. 2022
Thank you so much for your review, we are pleased you enjoyed your stay with us. Your feedback is essential in ensuring that improvements are made. We hope to welcome you back again soon

10/10 Excellent

Gary

Séjour de 1 nuit en février 2022
Réponse de Reception Team le 17 févr. 2022
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon

10/10 Excellent

Wayne

Séjour de 1 nuit en février 2022
Réponse de Reception Team le 15 févr. 2022
Thankyou for your fantastic review! We appreciate your feed back and hope to welcome you back soon.

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hassle free
1 night stay for a Xmas party so only a quick visit but hassle free, central location and fair price
Séjour de 1 nuit en décembre 2021
Réponse de reception le 13 déc. 2021
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon

8/10 Bien

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Nice hotel, very clean & comfortable room (111). Fantastic location right in the centre of the city. Handy for all the shops & theatres. The only reason I didn’t give it an excellent rating is the tv in our room wouldn’t tune in, & although I brought it to the attention of the receptionist, nothing was done about it.
Séjour de 1 nuit en décembre 2021
Réponse de Reception Team le 7 déc. 2021
Thank you so much for your review, we are pleased you enjoyed your stay with us. Your feedback is essential in ensuring that improvements are made. We hope to welcome you back again soon

10/10 Excellent

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021
Réponse de Reception Team le 23 nov. 2021
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon

4/10 Médiocre

KEVIN

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nothing special
Our stay was OK. We were only here for one night and didn't spend much time at the hotel as we were out for an event. The hotel upon entry looks smart and the staff were friendly and helpful. We had to request a couple more pillows (there was only one per person in the room) which were brought up for us (albeit without pillow cases???). The room itself was pretty dated, and the single glazed windows didn't do much to keep the noise out. My main beef however is with the breakfast. £8.50 for a bag with a manky croissant, waffle, porridge pot, orange and a carton of juice is frankly daylight robbery. I don't know how the poor lady behind the counter could keep a straight face when handing it over! For info - there's plenty of places to pick up breakfast within 1min from the hotel. There's a McDonalds literally round the corner which you could get a hot feast for two for the price of one of the hotel breakfasts.
Séjour de 1 nuit en novembre 2021
Réponse de Reception le 15 nov. 2021
Thank you for taking the time to send your review, we really appreciate the feedback

10/10 Excellent

Geoff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Lovely clean hotel close to everything and very friendly staff
Séjour de 1 nuit en novembre 2021
Réponse de Reception Team le 14 nov. 2021
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon. Kind regards

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, confort de la chambre
COVID aftermath/ getting back to normal?
Staff are pleasant and very accommodating. Areas Going under some renovation. Water pressure is great. Room temp control is on point. Beds could be better but you can sleep. I’m used to memory foam, haven’t had to sleep on springs in years. ( personal preference, I understand). Doors slam and echo through the halls, at least you’ll know if someone is coming for you. Active location, expect noise during the evenings. Close to everything you should need (food, convenience shops, gifts, clothing etc) everything is within walking distance.
Séjour de 20 nuits en octobre 2021
Réponse de Reception Team le 2 nov. 2021
Thankyou for you're review. We are glad you enjoyed your stay.

8/10 Bien

JOSIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great one night stay
Great little hotel to stay at really friendly staff and the room was lovely. Carpark close by and in the centre close to everything. A bit noisy in the early hours from outside but only to be expected. Would definitely stay here again my only criticism really is the lack of cooked breakfast, the continental effort was poor to say the least!! Could do better! so under circumstances pay extra for it. Next time we'll go to Wetherspoons for brekkie
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 2 nov. 2021
Thankyou for your review. We are glad you enjoyed your stay.

6/10 Satisfaisant

William

Les points forts : Propreté et personnel et service
Friendly staff on reception
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 30 oct. 2021
Thank you for taking the time to send your review, we really appreciate the feedback. We look forward to welcoming you back the next time you are in Sheffield

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 31 oct. 2021
Thank you for such a fantastic review. We are delighted you had a good stay with us, it was a pleasure welcoming you. We look forward to welcoming you back the next time you are in Sheffield

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, confort de la chambre
1Nights Stay.
Staff very helpful.Our room in need of a lick of Emulsion.Toilet wouldn’t flush properly and hygienic bag holder empty in toilet.@
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 21 oct. 2021
Thank you for taking the time to send your review, we really appreciate the feedback. It will be duly passed on to the relevant departments for improvements to be made.

8/10 Bien

Christopher

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 21 oct. 2021
Thank you for taking the time to send your review, we really appreciate the feedback. We look forward to welcoming you back the next time you are in Sheffield

6/10 Satisfaisant

M

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Don't pay for breakfast!
We have stayed at the hotel a few times in the past and chose it this time mainly because we had previously been pleased with the freshly cooked breakfasts. We paid an extra £20 via Hotels.com for the breakfast, making it a very expensive night for a Sheffield hotel. Had we paid at the hotel the cost would have been £8.50 each, but even this would be an outrage for the breakfast we had. It consisted of a granola pot with yoghurt, a small croissant and pain au chocolate and a single item of fruit. I can't say that any of it was enjoyable to eat. The room had been updated but the hot tap in the sink didn't work. When I complained about this I was told to turn it on full and wait! We will be staying elsewhere in future.
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 18 oct. 2021
Thank you for your review. We are sorry that your stay did not meet expectations. Your feedback is essential in ensuring improvements are made

10/10 Excellent

George

Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 20 oct. 2021
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon

8/10 Bien

Samantha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
It was rather noisy because the windows were open onto the side of the main road but the windows were too high to close. My friend and I had an awful nights sleep.
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 17 oct. 2021
Thank you for taking the time to send your review, we really appreciate the feedback. We are sorry to hear that you did not sleep well. We are exactly in city centre, so it is difficult to avoid noise from outside. We have some rooms on highest floor in which you can close windows by yourself without help from reception, so if you give us another chance maybe we can improve your experience. Kind regards

6/10 Satisfaisant

Ruth

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very dated. Photos do not represent the experience. Sadly my TV did not work in the room. Breakfast in a bag was not worth what was paid for it. Was also not clear on booking that is what would be offered. Room was clean and staff friendly.
Séjour de 1 nuit en octobre 2021
Réponse de Reception le 12 oct. 2021
We are sorry that you were unhappy with your stay. By telling us what you did and did not like helps us in improving in the right areas

4/10 Médiocre

Nathan

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel isn't the 'best' of anything. It is a sliver of a building that looks and smells like it was last refurbed in the late 70's. The two chairs in the picture seem to have been bought just for that photo at an attempt to pretend there was a splash of modernisation. You can still smell when the hotel had smoking rooms. We booked 4 rooms as we were working nearby. In the rooms the carpets were dank, worn and the furniture was grubby with questionable stains from years of use. The bed skated around the room at the slightest touch, the worst thing however was the stench from the drains. I wondered why when I came in housekeeping had left the windows wide open with it being so cold but it seems this was to mask the smell. Having to close the windows to sleep warm and quiet meant having to endure the stench. It was the poorest nights sleep I've had in a long time as it permeated my dreams. The only upside to the property were the well meaning staff. Clearly the state of the disrepair of the hotel is not their fault. It's long been neglected. I hoped this was better than the dubious EasyHotel which I had to stay in once nearby (last minute stay with every where else booked)... it wasn't.
Séjour de 1 nuit en octobre 2021
Réponse de Reception Team le 7 oct. 2021
Thank you for your review. We are sorry that your stay did not meet expectations. Your feedback is essential in ensuring improvements are made

8/10 Bien

Keith

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent hotel and well situated for city centre.
Séjour de 2 nuits en octobre 2021
Réponse de Reception le 5 oct. 2021
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon

8/10 Bien

S

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night central Sheffield stay
One night stay to attend a gig and do some shopping with family. Friendly and welcoming staff, especially Maggie on reception. Disappointed that the breakfast was in a bag, not a sit-down full English etc. Bed and pillows clean and comfortable, but bathroom sink drained slowly, and toilet took ages to fill between flushes and didnt flush properly every time, so obviously they have some plumbing and drainage issues.
Séjour de 1 nuit en septembre 2021
Réponse de Reception le 5 oct. 2021
Thank you for your feedback, it will be duly passed on to the relevant departments for improvements to be made

10/10 Excellent

Graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Reception le 5 oct. 2021
Thank you for such a fantastic review. We are delighted you had a good stay with us, it was a pleasure welcoming you

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Tired hotel
Séjour de 1 nuit en septembre 2021
Réponse de Reception Team le 2 oct. 2021
Thank you for your review. Your feedback is essential in ensuring improvements are made

4/10 Médiocre

Frank

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed Couple
There is only a 'continental in your room' breakfast in a bag which you must collect from reception. Whilst we had paid extra for breakfast, it was unacceptable so we reluntantly went to Wetherspoons! There was no heating on in the hotel and they had no portable heaters. They said they would provide a second duvet but we are still waiting for it. The view from the room was onto a dirty noisy vehicle alleyway. Overall we were very disapoointed and we would certainly not book this hotel again.
Séjour de 1 nuit en septembre 2021
Réponse de Reception le 1 oct. 2021
We are sorry you were unhappy with your stay and will look into the issues raised

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de Reception Team le 28 sept. 2021
Thank you for taking the time to send your review, we really appreciate the feedback. We look forward to welcoming you back the next time you are in Sheffield

2/10 Horrible

Adam

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not the best hotel and not very clean, locks door after 11pm so getting back in isn’t easy
Séjour de 1 nuit en septembre 2021
Réponse de Reception le 27 sept. 2021
Thank you for your feedback, it will be duly passed on to the relevant departments for improvements to be made

8/10 Bien

Godfrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Reception Team le 21 sept. 2021
Thank you for taking the time to send your review, we really appreciate the feedback.

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sheffield City Centre
I was staying 3 night's as I was attending a music festival. Hotel was in a great location, near to city centre and the brilliant tram system. For the price you cannot fault it, everything was clean and staff were friendly. I will definitely stay here again
Séjour de 3 nuits en septembre 2021
Réponse de Stefania le 18 sept. 2021
Thank you for such a fantastic review. We are delighted you had a good stay with us, it was a pleasure welcoming you

2/10 Horrible

N

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2021

8/10 Bien

WEI SHUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Reception le 12 sept. 2021
Thank you for taking the time to send your review, we really appreciate the feedback.

6/10 Satisfaisant

Alasdair

Les points faibles : Confort de la chambre
Wont book again
With the lift not working and being located on the 3rd floor it was hard work especially as my wife has mobility issues. Breakfast was a breakfast bag, not sure how much i paid for it but whatever it was it was too much
Séjour de 1 nuit en septembre 2021
Réponse de Reception Team le 8 sept. 2021
Thank you for your review. We are sorry that your stay did not meet expectations. Your feedback is essential in ensuring improvements are made.

10/10 Excellent

Tomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Old-style hotel close to city centre & the station
Hotel very close to the city centre and 10 minutes walk from the train station. A bit old-style, but very clean, cozy, and with a huuuge bathroom. :-) Would definitely stay again.
Séjour de 1 nuit en juin 2021
Réponse de Reception le 4 sept. 2021
Thank you very much for your feedback. We are delighted you enjoyed your stay with us and we do very much look forward to welcoming you back again

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean room present staff quite location for a town centre
Séjour de 1 nuit en août 2021
Réponse de Reception le 29 août 2021
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near and clean.. Best part is it is in the town centre and everything is throw away
Séjour de 1 nuit en août 2021
Réponse de Reception Team le 15 août 2021
Thank you for your review. We are pleased you enjoyed your stay with us

8/10 Bien

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2021
Réponse de Reception le 26 juil. 2021
Thank you for taking the time to send your review.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy staying
Friendly staffs. Usually quick supports and services.
Séjour de 21 nuits en juin 2021
Réponse de Reception le 17 août 2021
Thankyou for your lovely review and what a beautiful photo of the view from your room. We hope to welcome you back again soon

4/10 Médiocre

Andrew

Les points faibles : Infrastructures et conditions de l’hébergement
Saturday night stay Sat 10th July
Ok so a city centre hotel with likelihood of disturbance and that came at 2.30 so my fault . Not in the best condition but room clean enough . No cooked breakfast and awful grab bag was a turn off and would not have stayed if I had known. I would not stay here again for those reasons
Séjour de 1 nuit en juillet 2021
Réponse de Reception le 12 juil. 2021
We are sorry you were unhappy with elements of your stay. By letting us know what you liked and disliked helps us to make improvements in the right areas. We hope we have the opportunity of welcoming you back and a second chance at delivering a superior stay

8/10 Bien

Peter

Les points forts : Personnel et service
Expensive Car Parking.
Staff at the hotel were brilliant, very helpful and friendly. The room was snug, the water was barely warm, and the shower had almost no pressure. Great location, right in the city centre. No parking at the hotel, so had to park at the nearby NCP which cost £40 for four days. I can’t recommend the hotel for anyone arriving by car, due to additional costs.
Séjour de 4 nuits en juillet 2021

10/10 Excellent

Isaac

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2021
Réponse de Reception le 27 juin 2021
Thank you for such a great review, we are delighted you enjoyed your stay. We look forward to welcoming you back soon

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that it is dog friendly!
Séjour de 1 nuit en juin 2021
Réponse de Reception le 15 juin 2021
We are delighted you had a lovely stay and hope your dog did too. We hope to welcome you back again very soon

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall pleasurable
Parking is a little expensive even with the hotel discount but the hotel is very central with easy access to shops restaurants and bars
Séjour de 2 nuits en mai 2021
Réponse de Natalie le 7 juin 2021
Thank you for taking the time to leave your review. We are glad you enjoyed your stay with us and found our location ideal for the purpose of your trip. We look forward to welcoming you again in the future

6/10 Satisfaisant

Maria

Voyage d’affaires
Les points forts : Personnel et service
The rooms are dated but clean. It was way too hot. Friendly reception staff when I arrived, not so friendly on departure.
Séjour de 1 nuit en juin 2021
Réponse de Reception le 5 juin 2021
Thank you for your review. Your feedback is essential in ensuring that improvements are made. We hope to welcome you back again soon

8/10 Bien

Keith

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff are excellent girls, so helpful, only one pillow so used a bath towel as a prop. Only one night but would stay again
Séjour de 1 nuit en mai 2021
Réponse de Reception le 26 mai 2021
Thank you so much for your review, we are pleased you enjoyed your stay with us. Your feedback is essential in ensuring that improvements are made. We hope to welcome you back again soon