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Avis sur at Marina Shores

5 out of 5
at Marina Shores
159 Shingley Drive, Cannonvale, QLD

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 375 avis sur 744." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 744." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 744." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 744." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 744." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Clara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Upscale apartment in Airlie Beach, with sea views
Nice and modern apartments with great views in front of the sea, just next to the marina. Good restaurants nearby.
Séjour de 3 nuits en janvier 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très gd appartement
Très spacieux appartement avec 2 chambres, lits très confortables, 2 salles de bains. Grande sejour et cuisine. Très grande terrasse donnant sur la mer. le vrai bonheur.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Stephanie

Voyage en couple
The view was beautiful. I saw one employee who was very helpful. WiFi didn’t work the entire time and there were a lot of bugs in the main bedroom and bathroom. There’s not much around the area. We walked 20 minutes to get to breakfast.
Séjour de 2 nuits en février 2024
Réponse de Kellie | Guest Service Manager le 16 févr. 2024
Hi Stephanie,Thanks for your feedback, this is very important to us.We are happy to hear that you loved the beautiful views & our helpful staff.We are located a short walk from the main street of Airlie.

6/10 Satisfaisant

steven

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Thanks for leaving your feedback

6/10 Satisfaisant

Alexandra

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
I think the property needs a renovation and better cleaning staff!
Séjour de 1 nuit en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Thanks for leaving your feedback.We're in the process of getting a whole need cleaning team trained up so hopefully if you get the chance to visit again you will notice the difference.Happy Holidays

6/10 Satisfaisant

Eduard

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Thanks for leaving your review.

6/10 Satisfaisant

Inês

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
while the accommodations themselves were spacious, well-decorated, and impeccably clean, the overall experience was marred by a distinct lack of attention to detail and care by the management. It appears that the property is self-run, and the lack of genuine concern is palpable. Despite reaching out to reception to report damages, my concerns were entirely ignored. Living with a broken stove, a malfunctioning BBQ, and an out-of-order water/ice dispenser became the unfortunate norm, as no one seemed available to address these issues promptly. For an accommodation costing $400 USD per night, I expected a level of service and customer care that was sorely lacking. The disconnect between the quality of the physical space and the management's indifference left me with a less-than-satisfactory experience. I hope that the management can take steps to improve their responsiveness and attention to guest concerns in the future.
Séjour de 2 nuits en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Hi Ines,Thanks for your feedback.We will defiantly follow up your concerns.

8/10 Bien

Ryan

Séjour de 1 nuit en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Thanks for leaving your review.

10/10 Excellent

Nello

Séjour de 5 nuits en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Thanks for your review, so happy you enjoyed your stay.Hope to see you again in the new year.

8/10 Bien

Jay

Voyage en couple
Les points forts : Personnel et service et équipements
Nice Property & Quite Stay
Séjour de 4 nuits en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Thanks for your feedback.Hope to see you again in the new year.

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot, easy walking distance to restaurants and activities.
Séjour de 3 nuits en décembre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Hi Caroline,Thanks for taking the time to leave us your feedback.Hope to see you again in the new year.

8/10 Bien

Jordan

Voyage en couple
Les points forts : Personnel et service et équipements
Great for a somewhat secluded, quiet stay that is still near the downtown area, which is about a 15-20 minute walk along the water. There also are a couple cafes and restaurants along the water that are 5-10 minute walks alway. Sunsets are beautiful from the ocean view suites, or the outdoor sitting area for those without an ocean view. There is also a boardwalk (that unfortunately was closed for construction during our stay) but looks nice. You can tell the suite is a bit dated and the cleanliness could be better. I wouldn’t consider this a 5 star resort, more so 3.5-4 but I still enjoyed the stay. The front desk ladies were very friendly and accommodating.
Réponse de Kellie | Guest Service Manager le 16 févr. 2024
Hi Jordan,Thanks for taking the time to leave us a review.We are so happy to hear you enjoyed your stay.Your feedback is appreciated.Hope to see you again on your next stay in the Whitsundays.

6/10 Satisfaisant

Jennifer

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The property was in nice quiet area, 20min walk into airlie along the boardwalk. Staff at reception helpful Unfortunately the condition of the units fixtures were ripped, dirty, smokers covered up the alarm, i was disappointed.
Séjour de 9 nuits en octobre 2023
Réponse de Kellie | Guest Service Manager le 12 janv. 2024
Hi Jennifer,Thanks for leaving your feedback.We are happy you enjoyed the location and the helpful reception staff.We have forwarded your concerns about the furniture onto the owners in hopes they will replace the furniture.Hope to see you again in the New Year.

10/10 Excellent

Vicki

Voyage en famille
Awesome unit, clean, modern, great landscaping , well maintained, staff friendly ,
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Peter

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very basic amenities and strong smell off disinfectant that’s didn’t fade.
Séjour de 7 nuits en septembre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup.com le 7 nov. 2023
Thank you Peter for your feedback. I'm sorry we didn't meet your expectations. I will follow up with the team as to what cleaning products they are using. Kind regards.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Towels supplied in the room for using the hotel pool would have been much appreciated A plug for the kitchen sink as well
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Kelly

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property was so disappointing and we left after 1 night of our week long booking. The unit we stayed in was very poorly maintained. The furniture was damaged, curtains missing and the bathrooms covered in mould. There was also very noisy construction work happening outside our apartment, which we were not informed of prior to our arrival.
Séjour de 6 nuits en octobre 2023
Réponse de Kellie | Guest Service Manager le 1 nov. 2023
Hi Kelly,Thanks for your feedback, which is very important to us to keep up our high standards.We have been in contact with the apartment owners to update their furniture as it is a little dated yet no damages that we could find.All bedrooms have curtains, the lounge areas don't all have curtains as the previously from the balcony means they don't need them but will bring it up with the owners also.We are very sorry about the board walk construction but out of our control as it is council property as should have been finished before your stay.We did refund you for your nights not stayed at our property and hope you give us another chance to impress in the future.ThanksKellie Guest Services. atHotelGroup

6/10 Satisfaisant

Isabel

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup.com le 24 oct. 2023
Thank you for your stay, Isabel. We do hope we can welcome you back. Kind regards.

6/10 Satisfaisant

ho

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and waterfront.
Séjour de 7 nuits en octobre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup.com le 24 oct. 2023
Thank you for mentioning our good waterfront location. We are very lucky, especially at sunset. Kindest regards.

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a great price. Only downfall was some work was being done outside our room waking us up at 7am. Other than that its fantastic
Séjour de 2 nuits en octobre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup.com le 24 oct. 2023
Thank you, Christopher for the 5 out of 5 review. We are sorry the council work that is upgrading the board walk disturbed your stay. So far it is on schedule due to the fabulous weather we have been having. Please contact the property directly should you wish to return to the Whitsundays. We can do some turtle watching in the bay once the public boardwalk is complete. Kind regards.

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Property was not 5 stars as advertised. Excellent view, property well kept, pool nice and apartment a good size. However it’s very tired with furnishings needing a well overdue update and lots of marks on walls etc
Séjour de 4 nuits en septembre 2023
Réponse de Sarah : Guest Experience le 6 sept. 2023
Thank you Sarah for your feedback. I will pass onto the team.

8/10 Bien

Lesley

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Lovely water view apartment. Easy walking on boardwalk. Taxi service was excellent. Pubs and restaurants were great.
Séjour de 4 nuits en août 2023
Réponse de Sarah | Guest Experience at the atHotelgroup le 25 août 2023
So happy you enjoyed your stay with us in Airlie Beach.

4/10 Médiocre

Tina

Voyage en famille
Les points faibles : Propreté
Apartment room was nothing like in the photos and very unclean from floors to the bathroom with stains etc everywhere
Séjour de 1 nuit en août 2023
Réponse de Sarah | Guest Experience at the atHotelgroup le 19 août 2023
I'm sorry to read we did not meet your expectations. All feedback is appreciated. Thank you for your stay.

6/10 Satisfaisant

Narelle

Voyage en famille, Voyage en couple
We went to check in for a 5 nights stay at 2.15pm. And walked into a room that had not been cleaned from the previous guests. Thebathroom bin had also not been emptied.
Séjour de 5 nuits en juillet 2023
Réponse de Sarah | Guest Experience at the atHotelgroup le 19 août 2023
Narelle this is very unlike the Marina Shores team. I'm sorry this was what you experienced. We do hope though you enjoyed your time in the Whitsundays.

10/10 Excellent

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cosy and very comfy appartement
We really enjoy the appartement and comfort! Only down side we had 0 internet but overall we loved it!
Séjour de 1 nuit en juillet 2023
Réponse de Sarah | Guest Experience at the atHotelgroup le 19 août 2023
Apologises about the WIFI. It's not been a quick fix to have the whole system replaced. But we are upgrading so we can provide a better service. So happy you found the apartment comfort and cosy. Not to mention the views....

8/10 Bien

Meagan

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
We enjoyed our stay overall but there were a few things. We had a full dishwasher of dirty dishes to wash when we got there and dish washing items were very basic. We ended up buying our own cloths, detergent and brush. Room size was great, couch was a bit yuck probably due to the humid climate. The distance to town is walkable on a great path, but it is a bit of a distance, but the location allowed us to have a decent walk whichever way you went. We would probably stay again if we came back to Airlie Beach
Séjour de 7 nuits en juin 2023
Réponse de Sarah | Guest Experience at the atHotelgroup le 19 août 2023
Thank you for your feedback, Meagan. All is taken onboard seriously. So happy to read you made use of the newly refurbished boardwalk. Its stunning both at sunrise and sunset.

6/10 Satisfaisant

Alana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Sarah | Guest Experience at the atHotelgroup le 19 août 2023
Thank you for your stay Alana.

10/10 Excellent

Grestt

Very nice place to stay, clean place and price was okay
Séjour de 1 nuit en juin 2023
Réponse de Jeff Aquilina - Managing Director le 30 juin 2023
Dear Grestt,Thank you for your 5 out of 5 review, the team and I are so pleased you enjoyed your stay. Nice to read you found the apartment clean and a nice place to stay, lovely to read you found it great value for money. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

8/10 Bien

Homayoun, Norman Gardens

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de Jeff Aquilina - Managing Director le 29 juin 2023
Dear Homayoun,Thank you for your review, we are so please you enjoyed your stay. Hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

6/10 Satisfaisant

Paul

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We stayed there in 2017 and it was great . The apartment we just stayed in (318) is getting a bit run down, the skirting boards are delaminating, the floor tiles are drummy, the toilet roll holders are loose, there was no coffee table , no TV in the main bedroom , there was no barbecue but there was a sign saying you must clean the barbecue , the coffee milk frother had burnt on milk which would not scrub off (but it did at least have an Nespresso machine) and it was generally not up to a standard you would reasonably expect in this price range. In a word disappointing.
Séjour de 4 nuits en juin 2023
Réponse de Jeff Aquilina - Managing Director le 29 juin 2023
Dear Paul,Thank you for your review, I am sorry you did not enjoy every aspect of your stay. I have passed your feedback to our management team to review. If you had a moment to contact the hotel, we would like to clarify your room number as room 318 does not exist. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 Excellent

Kylie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of my favourite places to stay in Airlie Beach, been back there 3 times so far.
Séjour de 1 nuit en juin 2023
Réponse de Jeff Aquilina - Managing Director le 13 juin 2023
Dear Kylie,Thank you for your sensational 5 out of 5 review, the team and I are thrilled you enjoy your stay. So pleased you visited us over and over, we look forward to your next visit.Kind regards Jeff Aquilina - Managing Director

10/10 Excellent

Stephanie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marina shores apartment was well presented and comfortable. When checking in and out Jeff was absolutely lovely
Séjour de 1 nuit en juin 2023
Réponse de Jeff Aquilina - Managing Director le 13 juin 2023
Dear Stephanie,Thank you for your stunning review, the team and I are so pleased you enjoyed your stay. So nice to read the apartment was well presented and comfortable. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Marina Shores le 24 mai 2023
Thank you for your review, this is appreciated from the team at Marina Shores Apartments

6/10 Satisfaisant

Michelle

Unit is tired. Only 3 outdooor chairs for 4 guests. No bedside lamps in second bedroom. Dusty behind front door.
Séjour de 3 nuits en mai 2023
Réponse de Jeff Aquilina - Managing Director le 29 mai 2023
Dear Michelle,Thank you for your review, I am sorry we did not meet your expectations, I have passed on your feedback to our management team. Hope you can visit us again in the future.Kind regards Jeff AquilinaManaging Director

2/10 Horrible

Gary

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When checking in they asked for a security bond- I had paid in full but was surprised by this . I did do it and mentioned it was not right to ask this given there is no mini bar. The state of the room is old and damaged. Parts not clean. they should have paid me to stay there. Location good- but tired cleaners and just no attention to details. EG the BBQ top- curtains - microwave- and lots more. Just yuck.
Séjour de 1 nuit en mai 2023
Réponse de Jeff Aquilina - Managing Director le 29 mai 2023
Hi Gary,Thank you for your review and feedback. A pre auth is common practice at hotels, we also included information in the email confirmation sent by the team. I am sorry you did not enjoy every aspect of your stay, we will certainly use your feedback to improve. Pleased to read you enjoyed our seaside location.Kind regards Jeff AquilinaManaging Director

10/10 Excellent

Glen

Séjour de 2 nuits en avril 2023
Réponse de Marina Shores le 24 mai 2023
Thank you Glen for your review, this is appreciated from the team at Marina Shores Apartments

10/10 Excellent

Alana

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay after a sailing trip. Great location to Marina
Séjour de 1 nuit en avril 2023
Réponse de Gorgia le 6 mai 2023
Thank you for your response, this is much appreciated!

4/10 Médiocre

Laura

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I stayed in a 2 bedroom penthouse. All the glasses in the cupboard had wine stains on them from previous guests. Curtains were dusty as anything. Balcony covered in dust and clearly not washed between bookings. The room layout was weird as anything. Only redeeming feature was the view. This is an incredibly outdated complex. Book elsewhere if you’re expecting a 4-5 star stay.
Séjour de 2 nuits en avril 2023
Réponse de Marina Shores le 8 mai 2023
Thank you for your review, this is much appreciated. Your review will be taken into account and reviewed within the team on where we can improve.

8/10 Bien

Anita

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, our four bedroom apartment was spacious, clean and exceptionally well appointed. The grounds are beautifully manicured and with a large pool area. The location is perfect right on the board walk and close to the Coral Sea Marina. We had a wonderful stay.
Séjour de 2 nuits en avril 2023
Réponse de Gorgia le 6 mai 2023
Thank you for your response, this is much appreciated! I am glad you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Schönes Zimmer, renovationsbedürftige Badezimmer
Das Apartment war an sich wirklich schön. Einzig die Badezimmer müssten wirklich renoviert werden. Vielerorts Kalk und unschöne Fugen. Hier gibt es handlungsbedarf. Mit dem Staubwischer müsste man mal wieder gründlich durch in den anderen Räumen (Küche/Wohn-/Schlafzimmer), aber es war sicher nicht dreckig (wie teils in anderen Bewertungen erwähnt). Der Herr an der Rezeption beim Check-In war sehr freundlich und hilfsbereit! Parking ist gedeckt und direkt bei den Apartments. Es empfiehlt sich ein Auto zu haben, damit man innert 3 Minuten Fahrt ins Zentrum gelangt.
Séjour de 2 nuits en avril 2023
Réponse de Marina Shores le 8 mai 2023
Thank you for your review, this is much appreciated. Your review will be taken into account and reviewed within the team on where we can improve.

6/10 Satisfaisant

Melanie

Voyage en famille
Les points forts : Propreté et personnel et service
The property had a large deck on the front which offered a small view of the Marina. Unfortunately, that was about it for quality. The furniture was old and didn't match. The bathrooms were very small and the whole unit was like a rabbit warren. The smoker downstairs meant that sitting on the deck wasn't pleasant. Certainly not worth the $600 per night!!
Séjour de 1 nuit en avril 2023
Réponse de Marina Shores le 8 mai 2023
Thank you for your review, this is much appreciated. Your review will be taken into account and reviewed within the team on where we can improve.Kind Regards, Marina Shores

8/10 Bien

S m

Séjour de 1 nuit en avril 2023
Réponse de Gorgia le 6 mai 2023
Thank you for your response.

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice, some maintenance issue required though.
Séjour de 3 nuits en avril 2023
Réponse de Gorgia le 6 mai 2023
Thank you for your response, this is much appreciated.

8/10 Bien

Wendy

Séjour de 1 nuit en mars 2023
Réponse de Gorgia le 6 mai 2023
Thank you for your response, this is much appreciated.

8/10 Bien

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2023
Réponse de Gorgia le 6 mai 2023
Thank you for your response, this is much appreciated.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Good but bathroom starting to show its age
Séjour de 5 nuits en mars 2023
Réponse de Gorgia le 6 mai 2023
Thank you for your response, this is much appreciated.

10/10 Excellent

Stephen, Coto De Caza

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2023
Réponse de Gorgia le 8 mai 2023
Thank you for your review.

10/10 Excellent

Jenni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
He manager was very friendly and helpful. We were upgraded to another apartment when we asked if it was possible. We had the most stunning view from our apartment.
Séjour de 3 nuits en février 2023
Réponse de Garry le 18 févr. 2023
Hi JenniThanks for your kind words. Glad you enjoyed your stay with us. Hope to see you in the future.Regards Garry Guest Services Manager

10/10 Excellent

Marina

Séjour de 3 nuits en janvier 2023
Réponse de Guest Services le 31 mars 2023
Thank you.