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Avis sur Red Roof Inn South Bend - Mishawaka

2 out of 5
Red Roof Inn South Bend - Mishawaka
1325 University Drive Court, Granger, IN

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 152 avis sur 744." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 744." "
Note des voyageurs de 6 (Satisfaisant), d’après 173 avis sur 744." "
Note des voyageurs de 4 (Médiocre), d’après 117 avis sur 744." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 744." "

7,0/10

Propreté

7,4/10

Personnel et service

7,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Jean marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2018

6/10 Satisfaisant

Line, Terrebonne, Qc, Canada

Très bien pour le prix
pour le prix l'hôtel était super, chambre propre et lit confortable.

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean and tidy looking but smelling kinda funky when entering.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Jennifer,We appreciate your feedback and regret any inconvenience caused. Ensuring our rooms are fresh and pleasant is a priority. Your comments will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

4/10 Médiocre

Kallie, Mishawaka

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Kallie, We appreciate you choosing our hotel for your stay. If there were any specific areas of improvement you would like to share, please reach out to us directly so we can address them accordingly. We hope to welcome you back in the future for an enhanced experience.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed the quiet and how nice the view was right out the window of our room. Very clean and room service when new towels were needed on top of the bed being remade when we would come in from our shenanigans was nice to crawl in to a nice clean bed!
Séjour de 4 nuits en février 2024
Réponse de Manager le 20 févr. 2024
Hello Ashley,We are delighted to hear that you enjoyed the tranquility and the beautiful view from your room, as well as the cleanliness and attention to detail of our housekeeping service. It's great to know that you found comfort in returning to a fresh and tidy room after your adventures. We hope to welcome you back for another relaxing stay in the future.

10/10 Excellent

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 13 févr. 2024
Hello Ben,We appreciate your positive rating of our hotel! We're thrilled that you had a great stay with us. Should you have any further feedback or if there's anything else we can do to make your experience even better next time, please feel free to reach out to us directly. We hope to welcome you back in the future!

6/10 Satisfaisant

Keith

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
An average one night stay , very out dated . No bells or whistles. Room was clean but no t carpeted. Nothing negative comes to mind just average
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello Keith, Thank you for sharing your feedback on your recent stay with us. We appreciate your comments and will take them into consideration as we constantly strive to improve our accommodations. We hope to have the opportunity to welcome you back in the future for a more enhanced experience.

10/10 Excellent

Colette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was really nice, room was ckean and nice.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Colette,Thank you for your positive feedback on our friendly staff and clean, comfortable rooms. We appreciate your kind words and are delighted you had a pleasant stay with us.

6/10 Satisfaisant

Daniel

Voyage en couple
Les points faibles : Propreté
Both beds were dirty and one of them had a hole on the sheet, the room smells like cigarettes and unpleasant. There was no breakfast even tho it said it included it. 4.5/10
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Daniel,We apologize for the inconvenience you experienced during your stay. Our housekeeping team is dedicated to maintaining the cleanliness of our rooms, and we regret that we fell short of your expectations. We take feedback seriously and will address these concerns with our team to ensure a better experience for our future guests. Regarding breakfast, we apologize if there was any confusion, but it is not included in our offerings. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Edmund

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a newer Red Roof Inn or recently renovated with pleasant staff and nice breakfast room. There are 3 entries so easy to move in and out and multi storied so not too long. Easy drive to nice restaurants.
Séjour de 1 nuit en décembre 2023
Réponse de Oshane RediResponse Specialist le 17 déc. 2023
Dear Edmund, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN SOUTH BEND - MISHAWAKA regarding the pleasant staff, nice breakfast room and convenience. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Horrible

Carlos

Voyage en couple
They did not have my reservation, they made fun of me, and refused to give me a room
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 26 nov. 2023
Hello Carlos,We apologize for any inconvenience you may have experienced during your stay. Our team takes matters like this very seriously and we assure you that we will investigate this incident. Please contact our management directly to address your concerns further.

2/10 Horrible

Eva

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Very Noisy, Smelly Rooms, Poor Customer Service
The room we stayed in was incredibly noisy. I cannot emphasize this enough, very, very noisy. The highway is right next to it and the windows clearly do not block out the noise. The room also was clearly a smoking room that the hotel had tried to fabreeze. We are back home and all of our clothes smell. The bedspread had burn holes in it, assuming from cigarettes. There was long hair (see photo) on one of the beds. The furniture was worn, the lampshade stained. Every time somebody used water the pipes made a high pitched sound. The gentleman checking me in did not give me a “sleeve” with the room number on but I had to find paper in my bag to write it down along with the WiFi name and password, there was no note with that. He also kept asking me how much I travel and when I asked him if this is for a survey he said no. I just wanted to check in but he kept asking. Very poor experience all around. Would not stay here again
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Eva, Thank you for bringing these concerns to our attention. We apologize for the noise disturbance, smoking odor, cleanliness issues, and the inconvenience encountered during check-in. Your feedback will be shared with the respective teams to ensure improvements are made. We value your business, so we hope to welcome you back in the future.

6/10 Satisfaisant

Elana

Voyage en famille
Workers breakfast should be on a different schedule with the guest as they are so many of them coming at the same time.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hello Elana ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

8/10 Bien

Jared

Voyage en famille
Les points forts : Propreté et personnel et service
I liked the location. It was close to the highway and close to our destination (Notre Dame). It was clean enough, but could have been cleaner. The common areas should be modernized. The carpets/ paint/stain on doors & trimwork should definitely be upgraded. It just looked outdated.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 27 sept. 2023
Hello Jared ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Bien

Charles

Voyage en famille
Les points forts : Équipements
Our room was very clean and spacious. The service was great at the front desk. The breakfast choices were minimal, could have a few more things out for breakfast. We will stay there again.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 4 sept. 2023
Hello Charles,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our breakfast and your insights regarding our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Bien

BARRY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I left some clothes in the room and the manager was nice enough to send them back to me. Thanks!
Séjour de 4 nuits en août 2023
Réponse de LaTunde Murrant. Rewards Specialist le 1 sept. 2023
Dear Barry,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SOUTH BEND - MISHAWAKA. We value you as our guest and welcome your 8/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We are happy to know that the manager was able to send you the clothes that was left in the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Bien

Dawn

Séjour de 1 nuit en août 2023
Réponse de Manager le 9 sept. 2023
Hello Dawn,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bien

Erika

Séjour de 1 nuit en août 2023
Réponse de Xao RediResponse Specialist le 31 août 2023
Thank you for sharing your 4/5 rating with us, Erika. Our staff at the Red Roof Inn South Bend - Mishawaka was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

8/10 Bien

Dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Manager le 11 août 2023
Hello Dale,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Satisfaisant

William

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was very disappointed with this Red Roof due to the condition of the building as a whole. The hallway carpet was filthy and old. There were people milling around in the parking lot late at night and I saw one person looking through the dumpster. The breakfast bar had very limited food out, the eggs and sausage were cold, the sweet rolls and bagels container was nearly empty. There was only one ice machine and vending machines on the 1st floor and our room was on the third floor.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 3 août 2023
Hello William, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Horrible

Dell

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was like it was out of order had to turn on toilet had to plug up tv microwave and refrigerator, but the fridge smells moldy staff try to reduce my overpriced room but couldn’t do to me booking thru you guys that’s trash I would love to have a refund asap
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 25 juil. 2023
Hello Dell, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

Stefanie

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 10 août 2023
Hello Stefanie, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bien

Robert

Les points forts : Propreté et personnel et service
It was ok. Appreciated the continental breakfast and the handicap parking right by the main door.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 19 juil. 2023
Hi Robert,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Horrible

Nichole

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 7 août 2023
Hello Nichole, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Maren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Once inside the room the updates were great...comfy beds with so much room.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 16 juil. 2023
Hello Maren,We can't thank you enough for sharing your feedback with regards to our room and updates. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 14 juil. 2023
Hello Jeffrey,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
THE STAFF WAS VERY ACCOMODATING AND HELPFUL. i WAS SO HAPPY TO FIND RR INN SO CLEAN AND SO ABOVE WHAT WE'VE PAID FOR HIGHER PRICED FACILITIES, BRAVO-WE'LL BE BACK!
Séjour de 1 nuit en juin 2023
Réponse de Manager le 22 juin 2023
Hi Marcia,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 Bien

Evelyn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Quiet
Séjour de 1 nuit en juin 2023
Réponse de Manager le 16 juin 2023
Hello Evelyn,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Donnell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Manager le 12 mai 2023
Hello Donnell,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Tristan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Manager le 30 mars 2023
Hello Tristan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, relatively inexpensive, clean, comfortable room. Well lit parking lot, close to food and shopping. I will stay here again next year when I attend the event in which I was in town for.
Séjour de 3 nuits en mars 2023
Réponse de Manager le 22 mars 2023
Hi Christopher,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Bien

Savannah

Séjour de 1 nuit en mars 2023
Réponse de Manager le 7 mars 2023
Hello Savannah,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bien

Glen

Voyage en couple
Les points faibles : Équipements
It's a good place to get away with the wife and have a night away from the kids.
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 30 janv. 2023
Hello Glen,We can't thank you enough for sharing your feedback with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Horrible

Haley

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The guy at the front was super friendly but the room was disgusting
Réponse de Manager le 11 janv. 2023
Hello Haley, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 Horrible

Amy

Séjour de 1 nuit en décembre 2022
Réponse de Manager le 31 déc. 2022
Hello Amy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Satisfaisant

mark

Voyage en famille
Les points forts : Équipements
The room was reasonably clean, the hallways not so much. The jet tub was relaxing, unfortunately there was only 1 drain plug in the room to share between the jet tub and the standard tub. They do not have coffe makers in the rooms, and the coffee available in the mornings is from a machine, not fresh brewed. There is no breakfast available on site.
Séjour de 2 nuits en décembre 2022
Réponse de Manager le 14 déc. 2022
Hello Mark, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 2 déc. 2022
Hello Karen,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Satisfaisant

Maxine

Les points forts : Propreté
Les points faibles : Personnel et service
Need updating in a big way.
Réponse de Manager le 9 nov. 2022
Hello Maxine, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Bien

Richard

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff great Rooms great Food not so much
Réponse de Manager le 7 nov. 2022
Hello Richard,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The folks that ran it were very good.
Séjour de 2 nuits en octobre 2022
Réponse de Manager le 18 oct. 2022
Hello John,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We appreciate you taking the time to share your experience.

6/10 Satisfaisant

Katrina

Séjour de 2 nuits en septembre 2022
Réponse de Manager le 27 déc. 2022
Hello Katrina, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Satisfaisant

Steven

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 18 sept. 2022
Hello Steven,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bien

Josh

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2022
Réponse de Manager le 12 déc. 2022
Hello Josh,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bien

Esther

Les points forts : Propreté, personnel et service, confort de la chambre
clean the couch
It was a pleasant enough stay, but the couch needed cleaning badly. A little upholstery maintenance would make the room more welcoming.
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 12 sept. 2022
Hello Esther, Thank you for being a valued guest and for providing us the feedback regarding our room. We appreciate you taking the time to share your experience.

6/10 Satisfaisant

Steven

Voyage d’affaires
Les points faibles : Confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 7 sept. 2022
Hello Steven, It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Satisfaisant

Judy

Séjour de 1 nuit en août 2022
Réponse de Manager le 24 août 2022
Hello Judy, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4/10 Médiocre

Jose

Séjour de 2 nuits en août 2022
Réponse de Manager le 21 nov. 2022
Hello Jose, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Silvia

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room were clean, very comfortable, and the staff was amazing. Quite place.
Séjour de 3 nuits en août 2022
Réponse de Manager le 22 août 2022
Hello Silvia, We can't thank you enough for sharing your feedback with regards to our staff and also our room. Please do consider us again on your next visit to the area.

2/10 Horrible

Danielle

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2022
Réponse de Manager le 16 août 2022
Hello Danielle, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was spotlessly clean and comfortable
Séjour de 1 nuit en août 2022
Réponse de Manager le 7 août 2022
Hello Brian, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. We appreciate you taking the time to share your experience.