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Avis sur Jade Mountain Resort

5 out of 5
Jade Mountain Resort
1000 Anse Chastanet Road, Soufriere

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 185 avis sur 203." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 203." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 203." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 203." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 203." "

9,8/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 Excellent

JACQUELINE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons vécu un moment unique dans un décor unique où nous nous sommes senties à chaque instant des privilégiées ! Une expérience inoubliable à vivre au moins une fois dans sa vie !
Séjour de 2 nuits en décembre 2021
Réponse de Elizabeth le 27 déc. 2021
We are delighted you enjoyed your stay with us and hope to welcome you again. Best Wishes from our Resort Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Situation exceptionnelle face aux pitons
Inoubliable depuis notre arrivée jusqu'à notre départ. Le personnel attentionné rend tout possible dans cet hôtel. La vue sur les pitons est véritablement scotchante, même le personnel ne peut s'empêcher de les regarder quand il est de passage dans votre chambre! La façade ces chambres donnant sur la vue est totalement ouverte.
vue depuis le lit de la chambre

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
World class views from hotel room!
Séjour de 8 nuits en mars 2024

10/10 Excellent

peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, staff and beautiful location. Lots of additional activities to do included at the hotel!
Séjour de 6 nuits en octobre 2023

10/10 Excellent

Chad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prestige property that's managed by amazing people at every level.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Elizabeth le 27 août 2023
Thank you for your review.We look forward to welcoming you once more to our resort.

10/10 Excellent

Joachim, Hoover

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Elizabeth le 28 juin 2023
Thank you for your fabulous review. We do hope to welcome you to our resort once more.

10/10 Excellent

jon

Voyage en couple
Les points forts : Propreté et personnel et service
We didn’t leave the room during our stay. Why would we? With a room with a pool, a view to match anywhere on the planet and 24 hour butler service, we just took it all in! It’s excessively rare when a hotel taps into one’s imagination. Jade Mountain is the closest thing to paradise we ever experienced. A !
Séjour de 1 nuit en mai 2023
Réponse de Elizabeth le 28 juin 2023
Thank you for you fabulous review. We do hope to welcome you back at some future date.

10/10 Excellent

Thayer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning and amazing service.
Séjour de 5 nuits en août 2022
Réponse de Elizabeth le 30 août 2022
We are pleased that you enjoyed our resort and look forward to welcoming you at some future date.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What was unique: This place has the most beautiful views. By far the best on the island. You also get a Major domo which is a Butler to act as your fairy godmother and plan everything for you. I did not even need to think. What I liked: Their level of professionalism was over the top and they were superb in waiting on us. It was the best treatment ever and I didn't have to lift a finger, work up a sweat, they just did everything and were great all around. The food was moderately priced and had great quality and variety. Just outstanding all around and the experience was like no other. I came in hungry and they already had food there and just like they were mind readers. This place with the views, the service, the food was excellent. Dislikes: I did not like the mosquitos. I got bit twice. The rooms have 3 walls, so where the fourth wall would be opened up to the elements. It is beautiful yes, but I would've preferred an option of having blinds because at night when we turned on the lights, moths plagued the place. The mosquitos loved the bathroom, and sometimes it got really hot even with all the fans present. The sun flooded into the room at 5:30 am and the birds sounded like something from the Jurassic period. Again, an option for shades and protection from the outside elements would've been a better option. Overall, a place worth visiting and just a great experience. You are one with nature and everything on the resort was beautiful and something from a dream.
Séjour de 2 nuits en juin 2022
Réponse de Elizabeth le 3 juil. 2022
Thank you for your great review. We do hope to welcome you to our resort once more at some future date.

10/10 Excellent

Grant

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If I could rate quality, the staff, food, views, and overall experience at some special level well beyond happy smile face I would want to rate it even higher than that. The end-to-end experience at Jade Mountain is nothing short of elite and spectacular. Some examples - the butler crew is immediately attentive. A step beyond the typical concierge. We needed super glue. One of the butlers went to town to get us some. We needed the front door dead bolt un-jammed. Our butler escorted t maintenance and was there to make sure the job was done right. We saw a piece of art we wanted to purchase but ran out of time to get back to the gallery. No worry, the butler crew coordinated the pickup, the purchase, and the wrapping at the last minute of our stay. While there is so much to write about Jade Mountain, the staff really add that finishing touch. Anything to not like? Just a couple. The resort is about a 35 min ride off a winding dirt and gravel road. There’s something nice about the seclusion but also something a bit unnerving at times. just be ready to feel like you’ve made it when in fact there’s still a good bit to go. LOL. The grounds are a bit of a labyrinth and can be confusing. We stayed on the lower level the first 2 nights, and wished there was an elevator to get back up to the top level. All in all, we had a time to remember that we will never forget. Thank your Jade Mountain!
Séjour de 3 nuits en mars 2022

10/10 Excellent

Steven, Plattsburgh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible views, location, and staff. Could not have asked for a better place to have our Honeymoon.
Séjour de 5 nuits en novembre 2021
Réponse de Elizabeth le 10 déc. 2021
thank you for your review. We are happy that you have enjoyed your stay. We look to welcoming you at some future date.

10/10 Excellent

Baton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2021

10/10 Excellent

earnie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The view, the infinity pool, all the island, the beaches and the foodd, it was paradise, love the place, will definitely be back
Séjour de 8 nuits en août 2021

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Best Place in St. Lucia
This was our second visit to Jade Mountain and it was just as amazing as the first time two years ago. The covid protocols are in full effect but highly nuanced and subtle in how it's applied. The service provided by our Major Domos was exceptional. A minor issue associated with the Spa was managed immediately and to great satisfaction.
Séjour de 8 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pictures on the website are fantastic, but cannot fully capture the beauty and serenity of Jade Mountain. The sanctuary was the most spectacular romantic place we have ever stayed. The staff is superb, friendly and helpful. A visit to St. Lucia without Jade Mountain could not be considered complete. Love it.
Séjour de 1 nuit en juin 2021

10/10 Excellent

Ramon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anniversary celebration
This hotel is an architectural marvel. Spectacularly beautiful views. Very friendly staff. Because the rooms are open to environment you really get to enjoy the sights and sounds of the surroundings. Been very fortunate to travel around the world to several beautiful properties and this rates right up there. Very unique experience.
Séjour de 3 nuits en mai 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Beautiful hotel, ok service
Hotel is absolutely breath taking. The service however we found very disappointing given the price point. We were told it would be no problem booking any of the excursions we wanted to do, then when we would request to book them were told they were all completely full. Just wish they would have been more honest from the beginning on availability so we would have booked our excursions sooner. Also were told the earliest dinner reservations we could do each night were 8:30PM, we walked in at 6:30PM every night and the restaurant was completely empty....
Séjour de 3 nuits en mai 2021

10/10 Excellent

Naresh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2021

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en mars 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2021

10/10 Excellent

Joshua, Indiana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every little aspect and detail of this resort is absolutely amazing. This is not a resort chain. Jade is totally unique to itself and is an experience as a whole. The views from our room were so breath taking my wife literally cried upon entering our room. Excellence from the staff and entire stay!
Séjour de 4 nuits en janvier 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I went to this amazing hotel before our second son was due. It was the perfect choice. The staff was great. They were very serviceable and professional. The Major Domos were very helpful with all the inquiries and demands we had. The hotel has great cuisine. You will love it. Although as a guest you can access other restaurants at the sister hotel the food at the Jade is amazing. The rooms are truly sanctuaries. The have all the amenities you need. The pool is climatized and the view of the pitons (mountains) is just out of this world. The beach is small but perfect. You will never find it crowded. We found the recliners at the beach to be very comfortable. We use the spa. Although the spa amenities and infrastructure do not live to the hotel standards, the specialists were very good -our massages were fantastic. Finally, If you decide to visit this part of the caribbean, this hotel and island will be a good choice. We highly recommend it.
Séjour de 3 nuits en janvier 2021

10/10 Excellent

Honeymooner, Tampa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The architectural design of the property along with the layout of the sanctuaries makes Jade truly unique. During the day you have an amazing view of the Pitons and the Caribbean, and night is a stargazers dream. The staff is very proficient in hospitality management and knowledgeable of Jade and Anse Chastenet. Nothing negative to express regarding our stay at Jade Mountain.
Séjour de 2 nuits en décembre 2020

10/10 Excellent

Voyageur vérifié

Séjour de 6 nuits en novembre 2020

10/10 Excellent

Munay, Miami

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2020

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2020

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service and rooms are exceptional. Most of the staff seem to truly care about the guests. Service at the Anse Chastenet beach will not be at the same consistent premium level like at Jade, but it is adequate and occasionally great and provides a fun beach experience. Aside from a price that will be a challenge for most, the only real weakness with Jade is the many flights of steps required to go either up to the Jade Mountain Club restaurant or down to the beach. It will be more daunting than you expect, although the exercise can be a good thing too. The all inclusive package was a breeze and there were no surprises. You are unlikely to see this quality of spirits on another all inclusive package. Food at breakfast and lunch is outstanding and the fancy dinners, while always good and interesting, were not as consistently pleasing as the daytime meals.
Séjour de 3 nuits en octobre 2020
Réponse de Elizabeth le 27 oct. 2020
Thank you for your wonderful feedback. We do hope to welcome you to our resort in the near future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Flawless views, exceptionally attentive & customized service
Séjour de 5 nuits en octobre 2020
Réponse de Elizabeth le 27 oct. 2020
Thank you and please visit us again.

10/10 Excellent

Daph, New York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Major Domo's are amazing and safety was the resorts #1 priority and comfort. Always taking care of anything you wanted. Such a great place. Wish they had music during dinner or the beach bar to give more soca vibes. Also an electronic way to do room service instead of the papers but what a great place! Views to die for!
Séjour de 7 nuits en août 2020

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Remarkable views, very attentive staff. Food is middling.
Séjour de 5 nuits en mars 2020

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en mars 2020

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en mars 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The architecture and landscaping was amazing. And then, the friendly people added the final touch.
Séjour de 7 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an absolutely amazing and rare experience. Not having a 4th wall and having a pool in our room was so cool! Some day we never left the room because we had everything there we needed and the Butlers were great at bringing us drinks and food whenever we asked.
Séjour de 6 nuits en février 2020

10/10 Excellent

Dave, Dallas, tx

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the place was special, the service was fantastic, definitely will go back.
Séjour de 10 nuits en février 2020

10/10 Excellent

Jen, Trinidad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an amazing experience. The staff are so polite...
Séjour de 1 nuit en février 2020

10/10 Excellent

Wenjuan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Divine!
Absolutely delight. Great service, unbelievable view and excellent food. Nothing to complain about.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful! They need a pool by the beach!!!!
Séjour de 7 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was excellent in every way! Highly recommend!
Séjour de 3 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019

10/10 Excellent

Nahid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We went to jade mountain fir our anniversary. The service was amazing. Our room was upgraded and we loved the pool in the room All employees were so respectful , helpful and full of energy. We love jade mountain so much that we have decided to go there every year for our anniversary. Breakfast was in the room was another thing that we enjoyed alot
Séjour de 5 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You can not say enough about the shear beauty of the area, from early morning to late at night the view and feel of the area is incredible.
Séjour de 3 nuits en octobre 2019

10/10 Excellent

RemyGardner, New Jersey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
truly HEAVEN on earth!!! no other words to describe. delicious food, nicest people, hard working staff that do everything with SMILES. complete pampering for the entire week. our major domos Teddy, Okeda, Al and Vito are second to NONE. number one hotel and staff in the world!!!
Séjour de 6 nuits en septembre 2019

10/10 Excellent

Leon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The great Jade
My wife and I had a fantastic time. The hotel was beautiful. We had a room with an infinite pool overlooking the mountains, couldn’t ask for anything better. Rooms are spacious and clean. Staff was superb. I’m a big foodie and I must say everything we ate was amazing. Highlight for me was breakfast in the room. You have to watch out for the very friendly birds but outside of that it was perfect. We didn’t explore the hotel much, with the view and a pool why would you want to. Check in and out was done in our room which was great. I would definitely return to Jada sooner than later. So far one of my favorite hotel stay.
Breakfast
Woke up to this view
Séjour de 2 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent! The location, the food, the view!
Séjour de 4 nuits en septembre 2019