Les notes se basent sur un nombre total de 307 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,1 sur 5
Recommandé par 88 % des clients
4,3 Propreté de la chambre
4,2 Services et personnel
4,0 Confort de la chambre
4,0 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
2 sur 5
par un voyageur vérifié

Not as Described

Publié le 22 avr. 2014
Les + : The grounds were beautiful. Its a shame there is not better communication about whats available in the area.
Les - : The hotel was a complete let down,
I arrived at the hotel and was amazed at how beautiful the area was. Unfortunately the staff and amenities ruined my stay. The staff was rude and completely unhelpful The restaurant and pool were closed for my stay without any prior notice. There was no shower only a bathtub in the middle of the room. The toilet was in a small closet when you first came in. The room was not user friendly and the refrigerator wouldnt close and the freezer was over stuffed with ice that just melted onto the floor. When I inquired about checking out they said all reservations booked through expedia could only be dealt with through expedia. I sat on hold with expedia for 1/2 hour and never got through to a representative. I stayed the full 4 days but spent my time away from the resort at all times.
3 sur 5
Recommandé
par un voyageur vérifié

close to grand case. great restaurants

Publié le 14 mars 2014 sur Hotels
great location; tired hotel w few amenities, too $$$
1 sur 5
Recommandé
pour Couples
par World traveler de USA

Waited 3 hours to check-in

Publié le 23 févr. 2014 sur Hotels
They told us that our room is not ready and made us waited outside for 3 hours.
4 sur 5
Recommandé
par Carlos andrade

Ce voyageur n'a laissé qu'une note Publié le 19 févr. 2014 sur Hotels
2 sur 5
par Jerry de Houston, TX, USA

Go to the Radisson

Publié le 3 févr. 2014
Les + : beach
Les - : room
Situation : Go the Holland side of the island
The hotel had a great location with the beach. The room was ok, but now up to the standards one would expect for the cost of the room. Exceeding higher cost that one would not expect for the meals and drinks. The staff seemed to have not a care to help you and would not answer questions in a positive manner. Lobby was very poor. Service was poor.
2 sur 5
Recommandé
pour Familles
par BRUNO de REP DOM

LE SERVICE DECEVANT , MAUVAISE GESTION

Publié le 8 janv. 2014 sur Hotels
Site intéressant sans plus à cause de la plage ou nous sommes tassés comme des sardines . le personnel de plage , bar et restaurant est sympa mais harcelé par des petits chefs incompétents notamment en matière d'approvisionnements . Tous les jours , pas de bière pression à midi , les alcools sont de mauvaises qualité. le restaurant LEROYS K/F c est une cantine loin de la qualité d'un **** de luxe. Pas de matelas pour les chaises longues de la piscine etc etc . Je ne recommande pas cet établissement .all inclusive pas de gamme pour tour opérateur proposant des vacances bon marché .
1 sur 5
par HH de zurich

pas de vue mer, contrairement a la reservation,

Publié le 5 janv. 2014
Les + : la vue une fois sur la plage
Les - : Enormement. Rien n'est au point.
Situation : bateaux plage et visites. Mais tout est complique et rien n'est fait pour aider.
Nous n'avons eu les chambres que tard, sans vue mer alors que nous avions reserve cela. Notre chambre etait dans un etat deplorable, vraiment pas acceptable pour ce prix. Pas de possibilite de payer les activite de plage autrement qu'en liquide. Le personnel nous a dis que nous etions chanceux d'avoir une chambre (nous avons fait cette reservation plus de 5 mois avant !) Cela a ete compemse par une bonne soiree 'blanche' tres sympatique et sur le bord de l'eau. Mais tres choquant tant sur le service que sur la qualite de l'hotel lui meme. Et une organisation ... inexistante ....
1 sur 5
par un voyageur vérifié

GO ELSE WHERE

Publié le 30 déc. 2013
Les + : LEAVING
ROOM KEYS DON'T WORK; STAFF WALKS IN ROOM; CALLS FOR SUPERVISOR GO UNANSWERED; MANY OTHER ISSSUES NOT TO BE EXPECTED AT THESE PRICES. POOR PLACE TO STAY.
1 sur 5
par russres de Houston, TX

Read the fine print!

Publié le 28 déc. 2013
We booked a four person suite advertised at $348 on the Expedia sight and were surprised when they tacked on a $250 extra person charge for our daughter as the third person in the room. Restaurant was not available unless you had signed up for the all exclusive plan, which was not mentioned on the web site. We ate at the hotel next door. Rooms were very plain though large. Had to ask twice at the front desk to have the spare bed made up that we had paid the $250 extra for. Nice beach, but otherwise there are plenty of better places to choose from on the island.
2 sur 5
par un voyageur vérifié de Maryland, USA

Where was the 4 star ?

Publié le 6 déc. 2013
Les + : Bed was comfortable
Les - : Everything
Situation : If you don't have a rental car or pay for a taxi, you are going to be stuck there.
Wasn't terrible but I can definitely say not good. The first day we didn't have hand towels or wash cloths in our room but they did bring them upon request, so no big deal. The girl at the front desk was new so I guess that can explain her lack of knowledge on where to go for dinner. The shower would leave water all over the floor. The safe in the room had to be reset everyday because it wouldn't open. Never had any wifi service the time we we there (5 days). We were told after finding no wifi service the first day, that their router had to be reset. The next day they said it was reset but guess what?....no service. We walked the whole resort and no service. The breakfast buffet was not much to choose. The only really great thing was that the Radisson was next door and they had what the Le Domaine did not. Radisson had a great breakfast buffet, and they were nice enough to give us access to their wifi.