Dear Mr Laurent Jacques, Thank you for taking the time to provide us with detailed feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced and appreciate your honest evaluation. Your comments are invaluable in helping us improve our services.We deeply regret that the room allocated to you in the Excelsior tower did not meet your expectations due to the noise from the fire station. Please accept our sincere apologies for any disturbances you encountered. We understand the importance of a peaceful environment for our guests and will address this issue with the utmost urgency.Regarding the cleanliness of your room, we apologize for the oversight with the vacuuming and the missed cleaning of your coffee cup. This is certainly not the level of service we aim to provide, and we will reinforce our training procedures to ensure such lapses do not occur in the future.We also acknowledge your concerns about the lack of response to your emails requesting confirmation of your reservation. We are investigating this matter to understand what happened and will take steps to prevent it from occurring again.In terms of breakfast, we apologize for the inconvenience you faced with the payment process and the quality of the hot dishes. We will review our breakfast procedures to ensure a smoother and more enjoyable experience for our guests.Your positive comments about the quality of bedding and the friendly, quick, and efficient welcome are appreciated, and we are pleased to hear that these aspects of your stay met your expectations.We truly value your feedback, and we assure you that we are taking immediate actions to address the issues raised. If there's anything else you'd like to share or discuss, please feel free to contact our guest services team at Wyndham Singapore.We hope you will consider giving us another opportunity to serve you and provide you with the exceptional experience we strive to offer.Sincerely,

Thank you for your valuable feedback

Thank you for your valuable feedback .

Thank you for your valuable feedback. We have taken note of them and will look to improve on the mentioned areas. We do apologized for any inconvenience caused.

Thank you for your valuable feedback.

Thank you for your feedback, just in case you miss out our hotel had 2 swimming pools with one facing the reception area and the other at the corner of Excelsior Tower which offer more privacy..

Dear Miss Sara, We sincerely apologize for the disappointing experience you had during your recent stay with us. It's disheartening to learn that your expectations were not met and that you encountered several inconveniences.We understand the importance of a comfortable rest, and we regret to hear that the firmness of our beds disrupted your sleep. Additionally, we apologize for any disturbance caused by ongoing renovations and for any lapses in our communication regarding this matter prior to your booking.Your feedback about the lack of facilities for food and drink, as well as the absence of essential amenities like toilet paper and water, is deeply concerning. We assure you that we are taking immediate steps to address these issues internally to prevent such occurrences in the future.Regarding the behavior of our staff, we hold ourselves to a higher standard of service, and it's disappointing to hear that we fell short in this regard. We will be conducting further training to ensure that all members of our team provide the level of hospitality and assistance that our guests deserve.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services.Warm regards,Guest Services Team

Dear Ms Nadine, Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Guest Services Team

Dear Mr Toru Onodera,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Guest Services Team

Dear Mr Hiroyuki,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,ShielaGuest Services Team

Dear Mr Peter Verwer,We're sorry to hear about your disappointing experience at our property. We appreciate your feedback and apologize for any inconvenience caused by the lift being out of order. Regarding the printing of the statement of costs, we'll look into why this was refused as providing clarity on expenses is important to us. We strive to provide a comfortable and hassle-free stay for all our guests, and we regret that we fell short of your expectations on this occasion. We'll take your feedback on board to make the necessary improvements. Thank you for bringing this to our attention.Thank youWarm regards,Guest Services Team

Dear Mr Eishin, Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

Dear Mr Hartmut,Dear Mr/Ms Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela Guest Services Team

Dear Mr Yusaku Kamimura,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela Guest ServicesTeam

Dear Ms Vanessa,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Services Team

Dear Mr/Ms Jorg,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Services Team

Dear Ms/Mr Yuyan, Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.”Warm regardsShielaGuest Services Team.

Dear TakizawaThank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

Dear Mr Andrea,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found everything to be fine during your stay. We appreciate your comments regarding the minimalist design of our rooms. Your feedback is valuable to us as we strive to create a comfortable and welcoming environment for all our guests. We will take your comments into consideration as we continue to enhance our accommodations. We are delighted to hear that you had an overall very good experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards,Guest Services Team

Dear Mr Niket,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the convenient location of our hotel and the stunning Marina Bay view from your room. Your kind words are truly appreciated. We apologize for any inconvenience caused by the limited choices for Vegan/Vegetarian food in our buffet and menu. Your feedback is valuable to us, and we will certainly take this into consideration to improve our offerings for our guests with dietary preferences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Thank you for choosing to stay with us. Warm Regards,Shiela Guest Services Team

Dear Ms Miriam, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the early check-in accommodations. However, we apologize for the shortcomings you experienced during your stay. We are sorry to hear about the lack of toiletries in the bathroom, the discomfort caused by the mattress, and the oversight in housekeeping services. Your comments have been noted, and we will address these issues with our team to ensure a more comfortable and enjoyable experience for our guests in the future. We value your feedback and hope to have the opportunity to welcome you back for a better stay. Thank you for choosing to stay with us. Warm regards,Shiela Guest Services Team

Dear Mr Shinji Fujita,Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know."Warm regardsShiela Guest Services Team

Dear Ms Julie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wyndham Singapore. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Dear Mr/Ms Mercedes, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the slow reception. We will address this issue promptly to ensure a more efficient service for all our guests. Your feedback is valuable to us, and we appreciate your understanding. If there is anything else we can assist you with during your stay, please do not hesitate to let us know. Thank you for bringing this to our attention.Warm regards,Guest Services Team

Dear Mr MichaelWe are sorry to hear that you had a negative experience at our hotel. We strive provide exceptional customer service and it is disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience with us – it is important to us.Warm RegardsShahiraGuest Service Team

Dear Miss Marolyn,Thank you for sharing your feedback with us. We appreciate your kind words about our bellmen and their excellent service. We apologize for any inconsistencies you experienced with our housekeeping team and will address this issue promptly to ensure a more consistent experience for all our guests. Your feedback is valuable to us as we strive to improve our services. Thank you for choosing to stay with us.

Dear Mr Yoshihiro,Thank you very much for taking the time to rate about your experience at our Hotel.If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.Warm regards

Dear Mr Shiho,We are sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling shout in these areas. We will investigate this further and take steps to improve our service. In order to serve you better, we are in the midst of room renovation to serve our guests better in the near future. We hope to make things right and looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

Dear Ms Lena,Thank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

Dear Mr/Ms Jeriel,Thank you very much for taking the time to write about your experience at the Hotel and your praises for Avie. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsJenniferGuest Services Team

Dear Mr Atsushi,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wyndham Singapore. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Dear Mr Kulwant,Thank you for your kind feedback. It is very much appreciated. We are pleased to know that you will stay with again. Great to know that our team was able to look after you during your recent stay with us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsJenniferGuest Service Team

Dear Mr John,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and apologize for any inconvenience you experienced during your stay.We sincerely regret the inconvenience caused by the lift breakdown on one day of your stay. Technical issues can occur unexpectedly, and we understand the impact it may have had on your experience. Our maintenance team is diligently working to address and resolve such issues promptly to ensure the comfort and convenience of our guests.Regarding the room service incident at 6:30 PM, we apologize for the timing of the visit. Our standard practice is to schedule room service during the day to avoid inconveniencing guests during their evenings. We will review our procedures to ensure that such occurrences are minimized in the future.We truly value your feedback as it helps us identify areas for improvement.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a flawless experience.Warm Regards,Shiela

Dear Mr Akio,Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.”Warm regards,

Dear Mr Jessie,We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. In order to serve you better; we are in the midst of room renovation to serve our guests better in the near future. We hope to make things right and look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

Dear Miss Becky,Thank you for taking the time to share your feedback regarding the noise disturbance caused by our ongoing renovations. We sincerely apologize for any inconvenience this may have caused during your stay.We understand that a peaceful environment is crucial for our guests, and we regret that the construction noise fell short of your expectations. Please know that we are actively working to minimize any disruptions and complete the renovations as swiftly as possible to enhance the overall guest experience.Your feedback is invaluable to us, and we appreciate your understanding as we strive to improve our facilities. If you have any specific concerns or if there's anything else we can do to make your stay more comfortable, please do not hesitate to reach out to our We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and tranquil experience.Warm regards,Shiela

Dear Mr/Ms Keiko,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

Dear Mr/Ms Maritess,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

Dear Mr/Ms Duane,Thank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

Dear Mr/Ms Bayamunkh,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

Dear Miss Leah, Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again. Warm regards,Shiela

Dear Mister/ Miss Muneyuki,Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again. Warm regards,Shiela

Dear Mr/Ms GilThank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

Dear Mr Christian,Dear Mr/Ms Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela