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Avis sur Mercure Shrewsbury Albrighton Hall Hotel & Spa

4 out of 5
Mercure Shrewsbury Albrighton Hall Hotel & Spa
Ellesmere Road, Albrighton, Shrewsbury, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 265 avis sur 671." "
Note des voyageurs de 8 (Bien), d’après 237 avis sur 671." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 671." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 671." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 671." "

8,6/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Hugh

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Enjoyable stay in very pleasant surroundings ...
Séjour de 1 nuit en juin 2023
Réponse de Albrighton Team le 12 juin 2023
Dear Hugh, Thank you for your lovely review

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Coupure de courant Service très médiocre Personnel incapable
Séjour de 2 nuits en décembre 2018

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I chose this hotel because of it’s lovely looks from the outside and the rooms when I got there it was fantastic. The dining options were very good and although a little bit more than I like to pay I really enjoyed it.
Séjour de 1 nuit en avril 2024

8/10 Bien

Ruth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful setting
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kevin, Rugby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice period style hotel with an extension including spa and extra rooms. Would definitely avoid rooms 25-29 as they are over a conference suite. We had a noisy karaoke until midnight on the first night. Breakfast very good and there is a separate car park by the spa if you are in the new rooms. A room in the older part of the house would be my preference if we returned.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Samantha

Séjour de 1 nuit en avril 2024

8/10 Bien

Mosiah

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en avril 2024

8/10 Bien

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed with my partner in the Stable Rooms. Thought it a bit strange at first but really enjoyed the quietness. The only set back was having to walk into the main Hotel Restaurant for our breakfast and meals, especially, during our stay, it rained heavily for a couple of evenings. We weren't overly put off, but it could become an issue to some! Overall the place is beautiful & in a lovely location.
Séjour de 2 nuits en mars 2024
Réponse de Elena Fenton, Operations Manager le 5 avr. 2024
Dear PatriciaThank you for sharing your feedback, we are pleased to read you had a great time at our hotel, we are sorry you did not appreciate being in the stable block as unfortunately this area is not connected to our main house. We do hope to have another opportunity to welcoming you back.Warm wishesThe Albrighton Hall Hotel and Spa Team

8/10 Bien

Alice

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionist were incredibly helpful when booking a room last minute. The room was large and the bed even more so. The food for dinner and breakfast was very enjoyable. Spa facilities were very good. It was just my 9 month old baby and I. It was a bit confusing getting from room to restaurant, or room to spa. I think the signage could be made clearer - especially if I was avoiding going outside to access the spa. There wasn’t any support offered to me for carrying things, in terms of balancing bags and baby.
Séjour de 1 nuit en mars 2024
Réponse de Elena Fenton, Operations Manager le 5 avr. 2024
Dear Alice,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

10/10 Excellent

Pauline

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very much enjoyed the pool and gym while I was staying. I also had a lake view which was lovely. Spacious room and the staff were lovely.
Séjour de 2 nuits en mars 2024
Réponse de Elena Fenton, Operations Manager le 5 avr. 2024
Dear Pauline,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

2/10 Horrible

Chelsea

Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Lisa

Séjour de 2 nuits en mars 2024
Réponse de Elena Fenton, Operations Manager le 17 mars 2024
Dear Lisa,Thank you for the rating; we are sorry to not have fully met your expectations and it is our hope to have another opportunity to serve you in the near future. Warm regardsElena Fenton

8/10 Bien

Thomas

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel grounds. Good amenities. Friendly staff; I dropped my vibrator & it rolled under the receptionists desk, but she was very understanding.
Séjour de 1 nuit en mars 2024
Réponse de Elena Fenton, Operations Manager le 17 mars 2024
Dear Thomas,I am please to read you found us all to be friendly and you have appreciated our amenities. We hope to have another opportunity to welcome you again at our hotel in the near future. Warm regardsElena Fenton

6/10 Satisfaisant

Imogen

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Didn’t feel like much of a spa. Hot tub was out of order and spa showers smelt bad and area felt dirty. Food took over 1.5 hour to arrive after ordering and wine after food. Food was very average, small portions of dry meat and cost £20 for a this. Staff were polite and apologised for the delay. Felt that the wine should have been taken off the bill as I’d mostly finished my food by the time it arrived. Prepare your expectations and don’t get excited about the “spa”.
Séjour de 1 nuit en mars 2024
Réponse de Elena Fenton, Operations Manager le 7 mars 2024
Dear Imogen,I am very disappointed to read your review, please accept our sincere apologies for the shortfall of service which you have encountered during your recent stay at our hotel.Please rest assured that each feedback is carefully analyzed and shared with the team members, ensuring that actions are taken to prevent similar situation occurring again.We do hope to have another opportunity to offer you better service, in the near future. Warm regardsElena FentonOperations Manager

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spa was lovely and easy to get into Shrewsbury
Séjour de 2 nuits en février 2024
Réponse de Elena Fenton, Operations Manager le 27 févr. 2024
Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

2/10 Horrible

Claudia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I spent a fabulous weekend, everything was wonderful, but the garden bewitched me!!
Séjour de 2 nuits en février 2024
Réponse de Elena Fenton, Operations Manager le 27 févr. 2024
Dear Claudia,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

8/10 Bien

Mark

Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Mark,Thank you for your rating. We look forward to welcoming you back in the near future for another great stay at our hotel.Warm regards,Elena Fenton

10/10 Excellent

Angela

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy relaxing hotel
One of the biggest things we noticed was how happy and friendly all of the staff were… the house keepers, bar staff, waiting on staff and front of house staff making the experience of staying in the hotel very enjoyable.
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Angela,Thank you very much for the great review, we are very pleased to read you had a wonderful time at our hotel and certainly hope to have another opportunity to serve you in the near future.Thank youThe Albrighton Hall Hotel and Spa Team

4/10 Médiocre

Jonathan

Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Jonathan,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Excellent

michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Michael,Thank you for your rating, we truly hope to have another opportunity to serve you in the near future. Warm wishes,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value, lovely setting, large rooms friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Peter,Thank you very much for the great rating, we hope to serve you again in the near future. Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Excellent

Steven

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Great hotel, excellent food pleasant staff. Traditional decor but room was comfortable and clean.
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Steven,Thank you for the review, we are pleased to read you had a lovely stay at our hotel.We are looking forward to welcoming you back in the near future for another wonderful stay at our hotel.Warm wishes,The Albrighton Hall Hotel and Spa Team

6/10 Satisfaisant

Haydn

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 9 janv. 2024
Dear Haydn,I am very sorry to read that we did not meet your expectations during your recent stay with us, we hope to offer you a better service perhaps next time you will visit Shropshire.Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Joanne

Voyage d’affaires
Les points forts : Équipements
Great check in and late dinner reservation organised by the front desk. Dining team were quite hassled in the Oak Room but still managed to remain professional. Room clean quiet and comfortable. No upgrade this time alas. Pool fantastic and welcoming team. It’s a good hotel with fantastic staff who could not have been more helpful
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 9 janv. 2024
Dear Joanne,Thank you for your feedback, we truly appreciate it and we are really hoping to welcome you back to our hotel in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

6/10 Satisfaisant

Wendy

Voyage en famille
Les points forts : Propreté et personnel et service
All a bit average.
Séjour de 2 nuits en janvier 2024
Réponse de Elena Fenton, Operations Manager le 9 janv. 2024
Dear Wendy,Thank you for your feedback, we are very disappointed to read that we did not meet your expectation during your recent stay with us and truly hope to offer you a better service in the near future, Warm regards,Elena FentonOperations Manager

6/10 Satisfaisant

Olivia

It’s blah
Staff were ok. Booked a privilege room. Had to change rooms as first room was dirty and had no where to sit and a small double bed in a huge room. Got moved to a better looking room with a sofa very grateful but no robes and slippers like the other room. The place is inconsistent and cheap but I didn’t pay much as used a free reward night. So I got what I paid for
Huge room so put in tiny bed and hide the in the corner so it’s uncomfortable to watch 👍
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton le 4 janv. 2024
Dear Olivia,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

10/10 Excellent

Lindsey

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton, Operations Manager le 9 janv. 2024
Dear Lindsey,Thank you for your review, we truly appreciate your rating and very much looking forward to welcoming you back at our hotel in the near future. Warm regards,Elena FentonOperations Manager

4/10 Médiocre

Robert

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Arrived at 5.30pm on 29/12. Car park poorly lit and my wife fell over a kerb. Staff said lights hadn’t worked for a few weeks. Room unheated, soiled carpets, mouldy blinds. A very tired hotel, avoid…
Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Robert,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

8/10 Bien

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Derek,Thank you for your feedback, we hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

2/10 Horrible

Ashleigh

Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

2/10 Horrible

Charles

Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Charles,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Paul,Thank you for your review, we truly appreciate it and hope you will soon visit us again at our hotel.Warm wishes,The Albrighton Hall Hotel and Spa Team

6/10 Satisfaisant

Marta

Voyage en couple
Les points forts : Personnel et service et équipements
The area is lovely, it's of space and nice views. We attended a party and stayed overnight in the stables building. Rooms very spacious, although decor a bit outdated, sticky iron plug etc. However bed was very comfortable and slept good. The biggest disappointment was no hot water in the shower (I can't have baths due to my condition). Staff offered to move us, however at midnight I wasn't keen to do that, therefore disappointingly could not have a shower. Also hotel would benefit from designated smoking area as a lot of people seem to smoke by the main entrance and that carries around the grounds, which for non smokers is very off-putting.
Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Marta,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

6/10 Satisfaisant

Debbie

Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
IDear Debbie,I am sorry we have not met your expectations this time, we hope to serve you better perhaps next time you will visit Shropshire.Warm wishesThe Albrighton Hall Hotel and Spa Team

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Stephen,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Joanne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff - front desk helped sort supper order out just before the kitchen closed. Really appreciated him fetching a menu so I could order and then take my bag to my room whilst supper was been prepared. Little gesture but really appreciated. Good gym facility too.
Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Joanne,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnificent older estate/school property that has been transformed into a modern spa like experience. The bar was cozy and the dining room friendly and tasty. Really enjoyed the multi-room thermal studio and pool area, they were both very classy. Was visiting the area coordinating some bereavement and this was just what the Dr ordered.
Séjour de 6 nuits en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Kevin,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excellent

Yvette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely visit for 1 night leisure break. Spa facilities excellent with very attentive staff. Other users of the facility, were the most communicative I have ever encountered. They actually engaged in conversations. Bar staff helpful and ensure our needs were met with food order. My only gripe was the walk from the lower ground ungraded rooms to the spa in bed slippers, via the bar. It is now referred to our walk of shame. All in all, great location, staff and facilities. Will dure to heading back soon, armed with a pair of transfer footwear
Séjour de 1 nuit en décembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Yvette,Thank you for your review, we truly appreciate it and we are hoping to have another opportunity to serve you in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

4/10 Médiocre

rob

Séjour de 3 nuits en novembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Rob,I am sorry we have not met your expectations this time, we hope to serve you better perhaps next time you will visit Shropshire.Warm wishesThe Albrighton Hall Hotel and Spa Team

10/10 Excellent

Jameson

Séjour de 1 nuit en novembre 2023
Réponse de Elena Fenton le 4 janv. 2024
Dear Jameson,Thank you for your review, we truly appreciate it and very much looking forward to welcoming you back in the near future. Warm regardsThe Albrighton Hall Hotel and Spa Team

6/10 Satisfaisant

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely and clean, staff pleasant but couldn't sleep because of the compressor noise outside the room 😡
Séjour de 2 nuits en novembre 2023
Réponse de Elena Fenton, Operations Manager le 29 nov. 2023
Dear Sarah,Thank you for your review, I am very sorry to read that you could not sleep, please accept our sincere apologies. I do hope we will have another opportunity to serve you better, perhaps during your next stay at our hotel.Warm regardsElena FentonOperations Manager

10/10 Excellent

Sandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me & my son had very nice stay. Quiet and peaceful place, great food and drink options. Pool, spa and gym- amazing weekend.
Séjour de 1 nuit en novembre 2023
Réponse de Elena Fenton, Operations Manager le 29 nov. 2023
Dear Sandra,Thank you for your review, we are pleased that you had a nice stay at our hotel. I hope to have another opportunity to serve you again in the near future. Warm wishes,Elena Fenton Operations Manager

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are brilliant, facilities very good
Séjour de 3 nuits en novembre 2023
Réponse de Elena Fenton, Operations Manager le 29 nov. 2023
Dear Kevin,Thank you for your review we hope to have another occasion to serve you. Warm wishes,Elena FentonOperations Manager

8/10 Bien

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice surroundings. Good pool and spa Room very hot and unable to adjust thermostat
Séjour de 1 nuit en novembre 2023
Réponse de Elena Fenton, Operations Manager le 26 nov. 2023
Dear Alan,Thank you very much for your feedback, we truly appreciate it. Warm wishes,Elena FentonOperations Manager

8/10 Bien

wayne, Calgary

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en novembre 2023
Réponse de Elena Fenton le 21 nov. 2023
Dear Wayne,Thank you for your feedback we hope to have another opportunity to serve you again in the near future. Warm regardsThe Albrighton Hall Hotel Team

10/10 Excellent

Lee

Séjour de 1 nuit en novembre 2023
Réponse de Elena Fenton le 21 nov. 2023
Dear Lee,Thank you for your feedback we hope to have another opportunity to serve you again in the near future. Warm regardsThe Albrighton Hall Hotel Team

8/10 Bien

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, clean if you get a good housekeeper
If i would have rated this on the first room we were given on check in it would have been 0's, this was due to the room not being cleaned, dirty cups, dirty bin, dirty glasses, we walked out of the room within 1 minute, went to reception and got given an upgrade. The 2nd room was beautiful, but didnt have a bath, this is why i chose the room i did originally, but i couldnt be bothered to go back to reception as it wasnt a quick, easy trip. The restaurant was fully bokked for the evening so we had to eat in the bar, we ordered curry and were given 1/2 a poppadom each with the curry ( strange), but it tasted good. The spa was great, even though the one day the jacuzzi was out of action as it had been cleaned, so that was disappointing, dont know if we will stay again.
Séjour de 2 nuits en octobre 2023
Réponse de Elena Fenton, Operations Manager le 12 nov. 2023
Dear Joanne,Thank you for your feedback, I truly appreciate you having taken the time to write about your recent stay with us. I sincerely wish to apologise for the disappointing first impression you had when entering your room; as this rarely happens I can only assume that this has been a short sight of our housekeeping team or sadly the room was not meant to be given as an arrival. I am pleased however to know that the second room met your expectations. With regards to the chicken tikka curry, this is the way we generally serve this dish, I am pleased that the taste of the dish has met your approval. Thank you again for your feedback, I do hope you will return to our hotel in the near future. Warm regards

8/10 Bien

Kay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Elena Fenton, Operations Manager le 21 nov. 2023
Dear Kay,Thank you for your feedback we hope to have another opportunity to serve you again in the near future. Warm regardsThe Albrighton Hall Hotel Team

6/10 Satisfaisant

Roderic

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A Chilly Stay!
My wife and I both thought the hotel was lovely, but my wife felt the room was too cold for her. This was due to the fact the radiator wasn't working. I raised this issue, together with the phone not connecting, to the front desk and the receptionist said he'd deal with it straightway. We left for the day, but upon our return, nothing had happened. I contacted the ladies on reception about it and they seemed unaware of the issues, but said they would sort it. Again we went out for the day and returned late, with nothing having been resolved and no feedback received. It was too late to sort and we were leaving the next morning. When we checked out, the same ladies were on duty, but said nothing about our issue and asked us nothing about our stay, which we thought was quite unusual. We thought there might have been some minor adjustment for the inconvenience of having had three cold nights in our room, but nothing was said. Consequently, I simply settled our bill and left. Very poor service!
Séjour de 3 nuits en novembre 2023
Réponse de Elena Fenton, Operations Manager le 12 nov. 2023
Dear Roderic,I am very disappointed to read about the radiator not working in your room, I am very sorry we were not able to rectify this during your stay with us. I have provided to refund you 20% of your room's charges, please accept my humble apologies for this shortfall of service. I hope we will have another opportunity in the near future to welcome you back and to offer you a better service. Warm regards

10/10 Excellent

Liam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Overall a lovely stay. Room was clean and bed was huge and comfortable, couldn't ask for more. Staff were friendly and helpful and helped with any enquiries Came for a birthday treat for my partner and she was happy, spa facilities included is a nice bonus! If I had to be picky, it would've been nice to have a lakeside view from the room, as we were staying on the 'Lakeside' wing of the hotel, but our view was just a car park at the back of the building which was slightly disappointing.
Séjour de 2 nuits en octobre 2023
Réponse de Elena Fenton, Operations Manager le 12 nov. 2023
Dear Liam,Thank you for the feedback, I am sorry however you were disappointed about the view.We hope to welcome you back in the near future for another great stay. Warm wishes