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Avis sur Renaissance Shanghai Zhongshan Park

4.5 out of 5
Renaissance Shanghai Zhongshan Park
No. 1018 Changning Road, Changning District, Shanghai, Shanghai

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 288 avis sur 620." "
Note des voyageurs de 8 (Bien), d’après 232 avis sur 620." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 620." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 620." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 620." "

8,8/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jean Marc, Caen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable à Shanghai
Hotel très agréable et très confortable. Vue superbe sur les immeubles de Shanghai. Piscine avec vue. Tout près d'une station de métro, sur la ligne 2 à 15 minutes du centre touristique. Super petit déjeuner buffet; Personel accueillant.

10/10 Excellent

Patrice, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Patrice, Lyon,FR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel renaissance
Excellent rapport qualité/prix, hotel de grd standing, petit dej tres sympa

10/10 Excellent

Aris

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Highly recommended
Séjour de 5 nuits en avril 2024
Réponse de Winnie le 23 avr. 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

6/10 Satisfaisant

ATSUKO

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
雨の日の夜遅くにチェックインしたためか、窓から水滴が侵入、ハウスキーパーがゴミ箱とタオルを置いていた。お陰で部屋にゴミ箱がなくなり、水滴の音で眠れなかった。
Séjour de 1 nuit en avril 2024
Réponse de Winnie le 15 avr. 2024
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

2/10 Horrible

Sui Ching Micky

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
與3位朋友一同趁復活節到上海旅遊，入住後，發覺房間超級多塵，加床的被褥等等，朋友說有蝨咬，浴室熱水難調節，一下熱死，一下冷死，這都其次，主要是房間超熱，無法調控冷氣，問了前台，說有冷氣的，不過只是給鮮風，無言了，還說叫我們一係自行開窗，哈，第一次聽到有酒店說叫住客這樣做的。問有沒風扇，又說沒有，已經給完各住客了，只能說可以換房，不過換的房間只是鮮風會大一點，唉，救命，上海有一天高達30度，人到癲，最後，去了投訴，才給了一部冷風機……日後一定blacklist此酒店。在此告訴大家，要認真考慮考慮。
Séjour de 3 nuits en mars 2024
Réponse de Winnie le 2 avr. 2024
尊敬的賓客，您好！ 非常感謝您入住上海龍之夢萬麗飯店，並願意對本次入住進行迴響。 對於服務中的不足及由此引起的不便，我們感到非常抱歉，在此向您致以誠摯的歉意。 我們已向相關部門進行了迴響，同時竭力提高服務水平。 再次向您致歉，望您再給我們一次改正進步的機會。 真誠期待閣下的再次光臨！

8/10 Bien

MASAKAZU

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
地下鉄2号線中山公園駅に直結しており、とても便利でした。また隣接するモールはレストランがたくさんあり、これまた非常に役立ちました。
Séjour de 2 nuits en mars 2024
Réponse de Winnie le 1 avr. 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

8/10 Bien

HSING-YI

Voyage d’affaires
Les points forts : Propreté et personnel et service
The location is great and easy to commute by public transportation. Lots of dining options. The hotel is a bit dated, and the chair in my room is clearly worn off on the edge of the seat. The design of the shower floor keeps the shower water on the floor and always leaves a pond there. Hotel staff and service are nice.
Réponse de Winnie le 29 mars 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

2/10 Horrible

Marcus Alexander

Séjour de 2 nuits en mars 2024
Réponse de Winnie le 7 avr. 2024
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

10/10 Excellent

HAJIME

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient transportation is the best
Séjour de 6 nuits en février 2024
Réponse de Winnie le 8 mars 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

6/10 Satisfaisant

Yuka

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
地下鉄からモールを通り抜けホテルに行ける！ 便利でした。しかし、予約の通りに手配されていなかったため不満が残った。
Séjour de 3 nuits en février 2024
Réponse de Winnie le 1 mars 2024
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

4/10 Médiocre

CHIU FAI MICKY

Séjour de 1 nuit en janvier 2024
Réponse de Winnie le 25 mars 2024
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

8/10 Bien

maria luiza

Voyage d’affaires
Les points forts : Propreté et personnel et service
Hotel com boa localização, área do café precisa de uma atenção na estrutura. Atendimento excelente
Séjour de 1 nuit en janvier 2024
Réponse de Winnie le 23 janv. 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Lumin, Canton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Winnie le 11 janv. 2024
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

2/10 Horrible

Takeshi

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Winnie le 20 déc. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

4/10 Médiocre

Jonas

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Winnie le 20 déc. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

4/10 Médiocre

Ellie

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 8 nuits en octobre 2023
Réponse de Winnie le 20 déc. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

6/10 Satisfaisant

Hamazaki

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Winnie le 20 déc. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

10/10 Excellent

Boon Heng

Séjour de 4 nuits en novembre 2023
Réponse de Winnie le 5 déc. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Katharina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolle und zentrale Unterkunft an der Line 2! Man kann direkt von beiden Flughäfen dorthin gelangen. Wir waren zweimal innerhalb einer Woche in dieser Unterkunft und beide Zimmer waren top.
Séjour de 2 nuits en novembre 2023
Réponse de Winnie le 20 nov. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Katharina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolle und zentrale Unterkunft an der Line 2! Man kann direkt von beiden Flughäfen dorthin gelangen. Wir waren zweimal innerhalb einer Woche in dieser Unterkunft und beide Zimmer waren top.
Séjour de 1 nuit en novembre 2023
Réponse de Winnie le 20 nov. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

8/10 Bien

Celeste Yuhong

Séjour de 5 nuits en novembre 2023
Réponse de Winnie le 20 déc. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

8/10 Bien

Bruno

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gute Location
Leider habe ich kein Zimmer bekommen mit Badewanne, das setup gleich neben den Liften ist verschieden zu den anderen Räumen. Weiter wollten sie mein Bonvoy Mitgliednummer nicht notieren, weil ich über Hotel.com gebucht habe, das war vor der Pandemie immer möglich. Ansonsten waren die Zimmer sehr sauber und auch das Frühstück Buffet ist sehr reichhaltig und gross, man findet für jeden Geschmack etwas passendes . Sehr gute Locatio0n, weil die Zhongshan Park Subway Station im gleichen Gebäude ist.
Séjour de 3 nuits en novembre 2023
Réponse de Winnie le 20 nov. 2023
Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.Best Regards,

2/10 Horrible

YINGLI

Séjour de 1 nuit en novembre 2023
Réponse de Winnie le 1 déc. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

6/10 Satisfaisant

mingtzu

Voyage d’affaires
Les points forts : Propreté
Can't adjust air conditions temperature ! When outside temperature almost 90 degrees! Very hot and call technician answered yhat is normal because its end of October ! Also in the room no refrigerator not as advertised !
Séjour de 2 nuits en novembre 2023
Réponse de Winnie le 6 nov. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. Our room refrigerator is currently being updated. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

6/10 Satisfaisant

Wing Tak

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
洗澡用的水龍頭熱水溫度完全不受控制，一時過熱一次過冷，連續幾天情況都是一樣
Séjour de 3 nuits en octobre 2023
Réponse de Winnie le 31 oct. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

8/10 Bien

Hideo

Séjour de 3 nuits en octobre 2023
Réponse de Winnie le 20 nov. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

8/10 Bien

MING HSEANG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
有誠意解決問題
很好，寬敞明亮的房間
Séjour de 2 nuits en octobre 2023
Réponse de Winnie le 31 oct. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

8/10 Bien

Kenneth

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Not bad, but could use a refresh
The hotel is getting worn. The neighborhood is good. But the staff was so so.
Séjour de 3 nuits en octobre 2023
Réponse de Winnie le 31 oct. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The worst experiences I had so far. Took for more than 1 hour to check in since only 1 counter is opened . All my colleagues has experiences the same thing for those who arrived earlier or later than I am which means this is the normal practice for this hotel . A lot of the room is smelly , air con not working , and the worst of all no fridge in the room but did not even mention it when we check in !!! Everything just bad !!
Séjour de 3 nuits en octobre 2023
Réponse de Winnie le 25 oct. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

2/10 Horrible

Jacob och

Séjour de 4 nuits en octobre 2023
Réponse de Winnie le 20 oct. 2023
Dear Guest,First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence.We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly.Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have.Best Regards!

4/10 Médiocre

MASAO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Winnie le 20 oct. 2023
Dear Guest,First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence.We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly.Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have.Best Regards!

4/10 Médiocre

xiaozhen

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bad service
Séjour de 5 nuits en octobre 2023
Réponse de Winnie le 17 oct. 2023
Dear Guest,First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence.We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly.Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have.Best Regards!

6/10 Satisfaisant

Masahito

Voyage d’affaires
可もなく不可もなく
Séjour de 3 nuits en octobre 2023
Réponse de Winnie le 16 oct. 2023
Dear Guest, First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence.Thank you for recommending our hotel and we look forward to welcoming you back soon!Best Regards!

10/10 Excellent

ken

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a nice place, in the middle of the city, but out of the hustle and bustle of the streets.
Séjour de 2 nuits en octobre 2023
Réponse de Winnie le 12 oct. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Qing

Les points forts : Personnel et service
Séjour de 3 nuits en septembre 2023
Réponse de Winnie le 7 oct. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Jun Yi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall nice. But room has smoke smell despite being non smoking room. Seems to be the standard for china hotels
Séjour de 1 nuit en septembre 2023
Réponse de Winnie le 25 sept. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

MINMING, HIRATSUKA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good hotel
Séjour de 3 nuits en septembre 2023
Réponse de Winnie le 18 sept. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
ロケーション、ホテルの外観は良い。 チェックイン/チェックアウトは時間がかかるので、余裕を持って早めに。 部屋は綺麗だがシャワートイレでない シャワーの出がやや不足
Séjour de 1 nuit en septembre 2023
Réponse de Winnie le 18 sept. 2023
Dear Guest, warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us.Regarding to your comment about room facilities, we already delivered the message to our operation department, it is very important in our continuous search for service excellence. They will pay highly attention on it. Once again thank you for your valuable feedback and we would like to have another opportunity to host you at our hotel so you will have the truly Renaissance experience.

10/10 Excellent

Chih Lin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Winnie le 18 sept. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

Chiali

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Winnie le 11 sept. 2023
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 Excellent

MING HSEANG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
我的上海首選酒店！
環境好，直接就在地鐵2號線樓上！出入口通購物中心，商場又直通酒店！本身地鐵2號線又連通左、右二個機場還有虹橋火車站！實在太方便了！對面的「定西路」餐廳很多，愚園路更是很美很值得一逛的老街，散步其中非常賞心悅目！非常推薦的酒店！
房間
浴室
房間內夜景
Séjour de 4 nuits en septembre 2023
Réponse de Winnie le 8 sept. 2023
尊敬的宾客，感谢您入住上海龙之梦万丽酒店。酒店致力于为客人提供优质，地道的住客体验。我们十分荣幸地得知您获得了舒心的入住体验。我们酒店直接与轨道交通2、3、4号线中山公园站相连接，并且融合了办公大楼与一家大型复合式购物中心。如此便利的地理位置，让您在旅程中不断发现惊喜。期待您的下次入住！

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
very old hotel
Séjour de 1 nuit en septembre 2023
Réponse de Winnie le 6 sept. 2023
Dear Guest,Warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us.We already delivered the message to our operation department, it is very important in our continuous search for service excellence. They will pay highly attention on it. Once again thank you for your valuable feedback and we would like to have another opportunity to host you at our hotel so you will have the truly Renaissance experience.

6/10 Satisfaisant

NORIYASU

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
冷蔵庫がないのは問題 又、ウオシュレットもなかった
Séjour de 5 nuits en août 2023
Réponse de Winnie le 6 sept. 2023
Dear Guest, warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us.Regarding to your comment about room facilities, we already delivered the message to our operation department, it is very important in our continuous search for service excellence. They will pay highly attention on it. Once again thank you for your valuable feedback and we would like to have another opportunity to host you at our hotel so you will have the truly Renaissance experience.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ショッピングモール直結でロケーションが良い。レセプションが25階にあり、少し面倒。
Séjour de 1 nuit en août 2023
Réponse de Winnie le 4 sept. 2023
Dear Guest, thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

6/10 Satisfaisant

lai

Séjour de 1 nuit en août 2023
Réponse de Jessica le 31 août 2023
Dear Guest,Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.Best Regards,

2/10 Horrible

Wen

Séjour de 12 nuits en août 2023
Réponse de Winnie le 11 sept. 2023
Dear Guest,First and foremost thank you for taking your time to share your experience on Expedia. Your feedback is very important in our continuous search for service excellence.We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly.Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have.Best Regards!

8/10 Bien

Yiming

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Jessica le 21 août 2023
Dear Guest,Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again.Best Regards,

8/10 Bien

XINGYUAN

Les points forts : Personnel et service
Séjour de 5 nuits en août 2023
Réponse de Jessica le 18 août 2023
Dear Guest,Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again.Best Regards,

8/10 Bien

Katsuhide

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
25階でチェックイン、最上階が57階と、上海の景色を眺めるには最高です。またショッピングセンター直結でロケーションも完璧です。ただ設備は結構古く、また高層階では、廊下、部屋とも臭いがありました。（湿度のせい？）
Séjour de 1 nuit en août 2023
Réponse de Jessica le 17 août 2023
Dear Guest,Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.Best Regards,