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Avis sur Hilton Vacation Club Sedona Summit

3.5 out of 5
Hilton Vacation Club Sedona Summit
4055 Navoti Dr, Sedona, AZ

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 692 avis sur 1327." "
Note des voyageurs de 8 (Bien), d’après 325 avis sur 1327." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1327." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 1327." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 1327." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Philippe, Montreal

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lors de notre arrivée le ménage etait insuffisant. Miettes sur le sol et dans les fauteuils. Certains logements donnent directement sur une route tres passante 89A. Il faut absolument choisir une chambre mesa un peu plus chére mais avec vue sur la montagne plutôt que la rue. Sinon l'appartement etait très spacieux et bien équipé avec un balcon avec vue. Il y a aussi plusieurs piscines et jacuzzis sur le site.
Séjour de 8 nuits en septembre 2023
Réponse de Luis Felix, Assistant General Manager le 30 sept. 2023
Thank you for your feedback. please come back and see us again soon. Thank you,

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and quiet place.
Séjour de 10 nuits en juin 2023
Réponse de Luis Felix, Assistant General Manager le 28 juin 2023
We are so glad you enjoyed your stay. Please come back and see us again soon. Thank you,

4/10 Médiocre

Michel

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
3 days without Internet Connection (room 134P). Our way of traveling means that we need an Internet connection. During the day we are very busy with outdoor activities. In the evening, we are usually connected. Preparing our next activities, checking weather, reading news, Facebooking, Messaging, FaceTiming … was IMPOSSIBLE from our room. The staff informs us that the Internet is intermittent on the Resort. We are in 2022, no excuse is valid. We are doing a Road Trip and this is the first accommodation where this has happened to us. To get an Internet connection we had to walk a few minutes from our room to the Resort lobby. A nightmare. This Resort offers many non-essential services: swimming pool, Spa, BBQ, gym and so on. I call the Internet essential. Tip for Resort administrators: change your priorities.
Séjour de 3 nuits en février 2022
Réponse de Sedona Management le 23 févr. 2022
We are sorry that you had problems with the WIFI. Currently the best WIFI is in the lobby. We are working on updating the WIFI on the property and it should be complete by Spring.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
L’emplacement est excellent , l’accueil, la propreté était parfait .Par contre les frais du « resort fee » nous on été chargé sur place et sur le site vous nous disiez que si nous payons d’avance il n’y avait pas de frais supplémentaire de 18.08US.
Séjour de 1 nuit en juillet 2021
Réponse de MP le 7 juil. 2021
Merci pour votre retour, nous l'apprécions!

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent! Very nice
Séjour de 2 nuits en avril 2024

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Luis Felix, Assistant General Manager le 17 avr. 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

10/10 Excellent

Allyson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Luis Felix, Assistant General Manager le 17 avr. 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

8/10 Bien

Jeanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Julian Garcia le 16 avr. 2024
We appreciate the time taken to complete our survey.I'm happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay and the accomodations
Séjour de 4 nuits en avril 2024
Réponse de Alicia Garcia- Manager of Guest Services le 14 avr. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Jessica

Séjour de 2 nuits en avril 2024
Réponse de Julian Garcia le 15 avr. 2024
We appreciate the time you took to complete our survey regarding your recent stay with us, So happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excellent

Ivan

Voyage en famille
Les points forts : Propreté et personnel et service
Great stay would definitely recommend
Séjour de 2 nuits en avril 2024
Réponse de Alicia Garcia- Manager of Guest Services le 14 avr. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Magali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at this amazing hotel during our stay in Sedona! We were greeted with a smile and the staff were all so friendly and helpful! There was a nice hike close by and many amenities! Everything we wanted to do was minutes away as well!
Séjour de 2 nuits en avril 2024
Réponse de Alicia Garcia- Manager of Guest Services le 14 avr. 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back again soon!

10/10 Excellent

JULIE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room with beautiful views. Plenty of parking and we felt safe
Séjour de 3 nuits en avril 2024
Réponse de Luis Felix, Assistant General Manager le 13 avr. 2024
Thank you for taking the time to leave us a review. We are so glad to understand that you had a wonderful time with us. Please come back and see us again soon.

10/10 Excellent

YEVGENIY

Séjour de 2 nuits en avril 2024
Réponse de Alicia Garcia- Manager of Guest Services le 14 avr. 2024
Thank you so much for your rating! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back on a return visit!

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the amount of space we had. Decor was a little dated & lighting was kind of dim, but overall it was great for relaxing. The view from the room was amazing.
Séjour de 3 nuits en avril 2024
Réponse de Julian Garcia le 12 avr. 2024
We appreciate the time you took in completing our survey.I'm happy to hear your time with us was most enjoyable .Come back soon :)

4/10 Médiocre

Antonietta

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room is run down
Séjour de 4 nuits en avril 2024
Réponse de Alicia Garcia- Manager of Guest Services le 11 avr. 2024
Thank you for your feedback. We are very sorry to hear that we failed to meet your expectations. We strive daily to provide the best guest experience, and we are very saddened to hear that we missed the mark. We appreciate you taking the time to share about your stay, and we hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

STEVE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Secluded in a less busy side of Sedona. Easy access to everything. First rate property!
Séjour de 3 nuits en avril 2024
Réponse de Julian Garcia le 11 avr. 2024
We appreciate the time you took in completing our survey.So happy to hear you enjoyed your recent stay with us.We hope to see again, so you may experience a wonderful time once again :)

10/10 Excellent

Madelyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hilton Vacation Club was the perfect property for my family's spring break. There were several pools and hot tubs to enjoy and stunning views of the surrounding red rocks from our balcony. My kids enjoyed the on premise activities (i.e. ping pong, foosball, painting/crafts, etc.) and the fitness room had everything I need. Our king bed suite had plenty of room and the kitchen made it easy to prepare breakfast and lunch (we chose to eat out for dinner). The property was just a short drive to downtown Sedona and very close to several hikes.
Séjour de 3 nuits en avril 2024
Réponse de Alicia Garcia- Manager of Guest Services le 10 avr. 2024
Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us!! We look forward to welcoming you back again soon!

10/10 Excellent

Suchreet

Séjour de 1 nuit en avril 2024
Réponse de Luis Felix, Assistant General Manager le 11 avr. 2024
Thank you for your positive rating. Please come back and see us again soon. Thank you,

10/10 Excellent

Darryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very clean and beautiful property. The staff were very friendly!
Séjour de 6 nuits en avril 2024
Réponse de Julian Garcia le 9 avr. 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thank you
Séjour de 1 nuit en avril 2024
Réponse de Ashley - Asst. Guest Services Mgr. le 9 avr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

young, Arlington Heights

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en avril 2024
Réponse de Julian Garcia le 9 avr. 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excellent

Dan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing location, wonderful view, outstanding accommodations, thank you!
Séjour de 1 nuit en avril 2024
Réponse de Julian Garcia le 8 avr. 2024
We appreciate the time you took in filling out our survey.I'm happy to hear your stay with us was excellent. Come back soon,sincerely,

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very conveniently located, and a great staff.
Séjour de 2 nuits en avril 2024
Réponse de Alicia Garcia- Manager of Guest Services le 7 avr. 2024
Thank you for your rating! We are so happy to hear that you enjoyed your time here! We look forward to welcoming you back soon!

10/10 Excellent

CARLOS LUER

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good option
Séjour de 8 nuits en mars 2024
Réponse de Julian Garcia le 8 avr. 2024
Thank you for taking the time to respond to our survey in regard to your recent stay with us.I'm happy to hear your time with us was excellent. We hope to see you very soon for another fantastic stay.sincerely,

10/10 Excellent

Rebecca

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hilton Sedona Summit was Clean, comfortable, and close to everything. Wonderful staff as well.
Séjour de 4 nuits en mars 2024
Réponse de Luis Felix, Assistant General Manager le 5 avr. 2024
We are so glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,

10/10 Excellent

Rocio

I really recommend this hotel
Séjour de 4 nuits en mars 2024
Réponse de Luis Felix, Assistant General Manager le 5 avr. 2024
We appreciate your feedback. Please come back and see us again soon.

2/10 Horrible

John

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We needed to use the pull out bed for the kids (teenagers). Although you never expect much with a pull out, this one was clearly damaged, many loose bolts, and the frame was shaped like a ‘w’. We called the front desk and they said they would send someone right away, an hour past, I called again, another 1/2hr someone showed up. His boots were all wet and snowy, I had to ask him to take them off as he stepped on the carpeted area. He tried his best to make the bed better but it was beyond repair. They offered to switch us rooms after that but it was late and were all ready for bed, the kids said they were ok to sleep on it. The next morning our toilet stop working. They removed the resort fee and upgraded us for our 2nd night. It was a nice room. Again we needed to use the pull out, no blankets this time. We called the front desk for blankets. Waited a 1/2hr and called again. This time they said they were out of blankets and were all in the wash, 40 minutes before they would be ready. They offered to bring us extra sheets right away as alternative. The next morning about 6:30am the smoke detector starting beeping every 2mins. I called the front desk and they said they would send someone right away. After a 1/2hr past I unhooked the smoke alarm and removed the back up battery. Another 1/2hr past and I called and told them not to bother sending anyone. I asked for rate reduction, they couldn’t do anything and gave the me the managers contact info. They never got back to me.
Séjour de 1 nuit en mars 2024
Réponse de Luis Felix, Assistant General Manager le 3 avr. 2024
Thank you for taking the time to give us your feedback following your departure from Sedona Summit and please accept our sincerest apologies for the series of incidents that prevented you from having an enjoyable stay with us. We will be addressing your concerns. We hope that you will give us another opportunity in the near future. Thank you,

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Ashley - Asst. Guest Services Mgr. le 2 avr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Brent, jefferson city

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay at Hilton Vacation Club. Room was clean and comfortable. Resort is located just outside of Sedona and is quiet and in a beautiful area with great views of the Red Rocks. The staff were very helpful, lots of activities offered and multiple pools and hot tubs. Would definitely stay here again.
Séjour de 6 nuits en mars 2024
Réponse de Ashley - Asst. Guest Services Mgr. le 31 mars 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to se you back soon!

10/10 Excellent

Katie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s like your own mini studio apartment. It’s perfect
Séjour de 3 nuits en mars 2024
Réponse de Luis Felix, Assistant General Manager le 29 mars 2024
Thank you for taking the time to give us some feedback following your recent stay at Sedona Summit Resort. We are delighted to understand that you had an enjoyable stay. Please come back and visit us again soon. Thank you,

8/10 Bien

Farah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It would be nice if guests with children could be placed on the ground floors. We were woken up every morning by children yelling, running and jumping so hard the light fixtures were shaking and the dishes in our kitchen were rattling.
Séjour de 4 nuits en mars 2024
Réponse de Alicia Garcia- Manager of Guest Services le 28 mars 2024
Thank you for your review. I am sorry to hear that you had some issues with noisy neighbors. We will be addressing your concerns and appreciate the feedback. We hope to welcome you back again soon.

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed it so much and will be back !
Séjour de 1 nuit en mars 2024
Réponse de Alicia Garcia- Manager of Guest Services le 28 mars 2024
Thank you for the review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the beautiful landscaping and the condo-sized units!
Séjour de 3 nuits en mars 2024
Réponse de Alicia Garcia- Manager of Guest Services le 28 mars 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Brock

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful property. We have nothing bad to say about our stay. Loved it!
Séjour de 4 nuits en mars 2024
Réponse de Julian Garcia le 28 mars 2024
Thank you for the time you took in responding to our feedback survey.I'm happy to hear you stay with us was wonderful :)Please come back soon and join us again, so you may have another successful experience.Sincerely,

6/10 Satisfaisant

Karen

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I booked this through Expedia. When they predicted winter weather for our last day, we asked to leave 1 day early. Even with a 24 hour notice we were denied. I was told by Expedia it was the properties responsibility. I was told by the property it was Expedias responsibility. Either way, I will not ever use Expedia nor stay at a Hilton Club property. I have been a Hilton Honors member for years and was denied points by booking through expedia. Very disappointed no one took our personal safety seriously. I know we could have left but we would have had to pay for another night at a different hotel and spend an additional money. Not a good experience for us.
Séjour de 3 nuits en mars 2024
Réponse de Ashley - Asst. Guest Services Mgr. le 30 mars 2024
I'm so sorry to hear about this unpleasant experience. Unfortunately, our hands are tied when it comes to 3rd party reservations that are pre-paid and non-refundable. Please let us know if you decide to come back and we can assist you with getting a nice room.

10/10 Excellent

Maricar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would love to come back!
Séjour de 2 nuits en février 2024
Réponse de Ashley - Asst. Guest Services Mgr. le 26 mars 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Teresa

Séjour de 2 nuits en mars 2024
Réponse de Alicia Garcia- Manager of Guest Services le 14 avr. 2024
Thank you so much for your rating. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon!

8/10 Bien

leeann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable and convenient. Pleasant staff. There is a $25 a day upcharge for internet expedia stated was free. Not happy. Otherwise I would stay again.
Séjour de 6 nuits en mars 2024
Réponse de Alicia Garcia- Manager of Guest Services le 24 mars 2024
Thank you for your review! We are very happy to hear that you enjoyed your stay here with us! I did want to inform you that we do not charge extra for Wifi and that is covered in our daily resort fees. Again, thank you for your feedback. We look forward to welcoming you back again in the near future!

10/10 Excellent

Linda

Séjour de 2 nuits en mars 2024
Réponse de Alicia Garcia- Manager of Guest Services le 7 avr. 2024
Thank you for your rating! We are so happy to hear that you enjoyed your stay here with us! We look forward to welcoming you back again soon!

6/10 Satisfaisant

Devin

No convenience items at the property, no snacks and such. Suite was fairly old and worn-out. Dishes and coffeee maker were not clean. Someone had smoked in it for years, and had a dog we could tell by the allergens we felt. Staff were good. We wanted to shorten our stay by a day and could not, due to booking via Expedia. So, thumbs down Expedia and this location. Also did not like the sales pitch for the time share when trying to check in, it was bad timing.
Séjour de 3 nuits en mars 2024
Réponse de Julian Garcia le 18 mars 2024
We appreciate you for taking the time to fill out our survey,I deeply apologize for the inconvenience you faced while staying here at our property. I will make sure to relate the message to my higher up's.Thank you,

10/10 Excellent

Tara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hot tub with the most incredible view!
Séjour de 3 nuits en mars 2024
Réponse de Luis Felix, Assistant General Manager le 14 mars 2024
We are so glad you were able to enjoy the Mesa Spa on property. It does have a beautiful view. Thank you for your feedback and please come back and see us again soon. Thank you,

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Julian Garcia le 13 mars 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I'm happy to hear the time here was enjoyable.Come back soon,Thank you.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall, we loved the property for its outdoor pool, hot tubs plus hammock and recreation area. Our unit was also very comfortable, with the exception of the bed /mattress which sagged in the middle, so a little old for our liking.
Séjour de 4 nuits en mars 2024
Réponse de Julian Garcia le 12 mars 2024
Thank you for taking the time to fill out and complete our survey :)We are happy to hear the stay with us was most enjoyable, I'm sorry to hear the pullout couch was out dated, and will be speaking with our maintenance manager to see when we can exchange that as soon as possible.hope to see you soon,

2/10 Horrible

Leonid, Marlboro

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Julian Garcia le 13 mars 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I deeply apologize for the inconveniences that may have taken place during your stay.Feel free to ask for me the next time your booked and checking in so I may take care of you accommodations.

8/10 Bien

Iwona

Séjour de 5 nuits en mars 2024
Réponse de Ashley - Asst. Guest Services Mgr. le 2 avr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Julian Garcia le 11 mars 2024
So happy to hear you enjoyed your recent stay with us :) We look forward to servicing you again,See you soon,

8/10 Bien

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the hot tub with the view. Didn’t like the shales pitch.
Séjour de 7 nuits en février 2024
Réponse de Julian Garcia le 9 mars 2024
Thank you for staying here at the Sedona summit resort.I'm glad to hear that for the most part of your stay it was enjoyable. I'm sorry to hear my concierge team was not what you were expecting. I do hope the next time you visit us, you come to me directly so I can personally make your check in process a better experience.Thank you again for taking the time to fill out our survey, see you soon.

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 5 nuits en mars 2024
Réponse de Alicia Garcia- Manager of Guest Services le 7 mars 2024
Thank you so much for your review! We are happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

8/10 Bien

KIMBERLY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area, nice resort overall. Felt like it was a great location to avoid the overcrowded Sedona downtown area.
Séjour de 3 nuits en mars 2024
Réponse de Julian Garcia le 6 mars 2024
We appreciate your time responding to our survey,I'm glad to hear you enjoyed your stay with us here at the Sedona Summit Resort.Come back soon.