Avis sur Staypineapple, Hotel FIVE, Downtown Seattle
Staypineapple, Hotel FIVE, Downtown Seattle
2200 Fifth Avenue, Seattle, WA
Avis
9,0
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille
24 avr. 2022
Les points faibles : Équipements
Séjour de 3 nuits en avril 2022
Réponse de Jerry C--Guest Services Manager le 26 avr. 2022
Thank you for your feedback and for staying with us. We will take your comments into consideration.
8/10 Bien
Voyageur vérifié
24 févr. 2020
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2020
10/10 Excellent
Dawn M, Santa Fe
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn M
Séjour de 3 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 28 mars 2024
Hello Dawn,Thank you for your kind words! We're delighted to hear that you had another fantastic stay with us. Our team takes great pride in providing exceptional service, and we're glad it made a difference in your experience. We appreciate your loyalty and look forward to welcoming you back for many more memorable stays at our hotel!
10/10 Excellent
Nathan
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en mars 2024
Réponse de Amara. General Manager le 27 mars 2024
Hello Nathan,Thanks for taking the time to give us a great ranking and for choosing to stay with us. We look forward to serving you again in the future. Regards,
10/10 Excellent
Jaycee
Voyage en groupe
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaycee
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 27 mars 2024
Hello Jaycee,Thank you for your feedback! We're glad to hear that our dedication to hospitality shines through in every aspect of your stay. Pineapples are indeed a symbol of warmth and hospitality, and we're thrilled to incorporate them into our hotel experience. We look forward to sharing more pineapple-themed delights with you on your next visit!
10/10 Excellent
Xiao
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xiao
Séjour de 1 nuit en mars 2024
Réponse de Amara. General Manager le 24 mars 2024
Hello Xiao,Thank you for your positive feedback. We're delighted to hear that you had a nice stay with us and that our location and staff made your experience memorable. We strive to provide excellent service, and we're thrilled that it was evident during your stay. Your recommendation means a lot to us, and we can't wait to welcome you and your family back again soon!Regards,
10/10 Excellent
Monica Denise
Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica Denise
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 19 mars 2024
Hello Monica.Thank you for your glowing review! We're delighted to hear that you had such a fantastic stay with us and that William provided exceptional service. It's always a pleasure to welcome back our devoted regular guests like you and your husband, who have been visiting us since 2018. We're grateful for your continued loyalty and for choosing to celebrate your friend's birthday with us. We're glad you enjoyed the new additions like the reusable water bottles and coasters. We look forward to welcoming you back for many more wonderful stays in the future!Warm regards,
6/10 Satisfaisant
Olivia
Voyage d’affaires
13 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Olivia
Séjour de 3 nuits en mars 2024
Réponse de Amara. General Manager le 15 mars 2024
Hello Olivia,Thank you for sharing your feedback with us. Ensuring transparency and clarity in our service is paramount, and we regret any confusion surrounding the amenity fee. Rest assured, this information is clearly communicated both during the reservation process and at check-in. We apologize if the fee caught you off guard and if you didn't find the value in it.On a positive note, we're delighted to hear that you found our staff friendly and our location convenient. However, we apologize for any inconvenience caused by the thin walls during your stay. \We hope to have the opportunity to host you again,Regards,
8/10 Bien
Anna
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en mars 2024
Réponse de Amara. General Manager le 11 mars 2024
Hello Anna,Thank you for your feedback. We're thrilled to hear that you enjoyed your stay and found our staff to be helpful. We look forward to welcoming you back on your next visit.Regards,
10/10 Excellent
John
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mars 2024
8/10 Bien
mike
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mike
Séjour de 4 nuits en février 2024
Réponse de Amara. General Manager le 6 mars 2024
Hello Mike,Thank you for your positive ranking! We're thrilled to hear that you had a good experience with us. We look forward to welcoming you back in the future.Regards,
10/10 Excellent
Jenny
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenny
Séjour de 1 nuit en mars 2024
Réponse de Samantha / Operations Manager le 5 mars 2024
Hello Jenny,Thank you for the 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay at Hotel Five. Your support means the world to us, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay.
10/10 Excellent
Lori
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice Operations Manager le 11 mars 2024
Thank you for your wonderful 5/5 review, Lori! We're thrilled to hear that you appreciated our superb location, which allowed you to explore everything the city has to offer within walking distance. We're delighted that you found our hotel fantastic, and we hope to welcome you back for another fantastic stay soon!
10/10 Excellent
Joseph
Voyage en groupe, Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 27 févr. 2024
Hello Joseph,Thank you for your review! We're glad to hear that you found our staff friendly, enjoyed the great vibe, and appreciated the cleanliness of our rooms. We apologize for any inconvenience caused by the construction work and noise from the monorail. Nevertheless, we're pleased that our proximity to Pike Place Market added to your overall positive experience. We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
Cathiline
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cathiline
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice / Operations Manager le 21 mars 2024
Hello Cathiline,Wow! Thank you for the perfect 5-star rating! We're so glad you enjoyed your time with us. Your kind words about our hotel and staff are truly appreciated. We look forward to hosting you again soon!Kindly,
10/10 Excellent
Bradley, Duncan
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bradley
Séjour de 4 nuits en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 26 févr. 2024
Hello Bradley,Thank you so much for the 5/5 rating! We're thrilled that you had such a positive experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
10/10 Excellent
Rachel
Voyage en groupe
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en décembre 2023
Réponse de Robin Fiero - Rooms Division Manager le 26 févr. 2024
Hello Rachel,Thank you for your kind words! We're thrilled to hear that you had an enjoyable stay with us and that our staff made a positive impression. Providing exceptional service is always our priority, and we're delighted that you found our team to be kind and helpful. We look forward to welcoming you back for another wonderful experience at Stay Pineapple!
6/10 Satisfaisant
Lauren
Voyage en famille
24 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lauren
Séjour de 2 nuits en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 24 févr. 2024
Hello Lauren,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time here.We truly value our guests' comfort and strive to provide a pleasant stay for everyone. When you initially brought the maintenance issues to our attention, we were quick to offer solutions by either sending maintenance to your room or relocating you to a quieter room on a higher floor. We even waived the amenity fee as a gesture of goodwill for the inconvenience caused.We understand your disappointment with the noise from the construction and the condition of the shower in your room. We regret that our efforts to address these concerns did not meet your expectations. Your feedback regarding the gym construction noise and the shower issue will be shared with our team for immediate improvement.We apologize for any miscommunication or inconvenience you encountered during your interactions with our staff. We strive to provide exceptional service and regret if we fell short on this occasion.We appreciate your comments regarding the positives of our hotel's location and affordability. However, we regret that the overall experience did not meet your expectations. Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
10/10 Excellent
Edgar
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edgar
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice / Operations Manager le 21 mars 2024
Hello Edgar,Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience at our hotel. Your feedback means a lot to us, and we're thrilled that you enjoyed your stay. We can't wait to welcome you back for another wonderful visit!Best Wishes,
10/10 Excellent
Ellen
Voyage en couple
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 23 févr. 2024
Hello Ellen,We're glad to hear you found our accommodations affordable and comfortable! Thank you for choosing our hotel, and we hope to welcome you back again soon.Regards,
10/10 Excellent
Dilaila
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dilaila
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 23 févr. 2024
Hello Dilaila,Thank you so much for your wonderful review! We're thrilled to hear that you and your sister enjoyed your stay with us and that our friendly staff made your experience memorable from start to finish. It's fantastic to know that you appreciated our decor and found the vibe of our hotel beautiful. We can't wait to welcome you both back for another amazing stay!Regards,
10/10 Excellent
Brenda Lee
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda Lee
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the outstanding 5-star review! We're thrilled to hear that you found our staff to be super helpful and fun during your stay at Hotel Five. Providing excellent service with a touch of fun is one of our core values, and we're delighted that it made your experience memorable. We look forward to the opportunity to host you again for more enjoyable moments ahead!
10/10 Excellent
Jordan
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordan
Séjour de 4 nuits en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the glowing 5-star review! We're thrilled to hear that you had an excellent stay at Hotel Five. Providing our guests with an exceptional experience is always our goal, and we're delighted to hear that we hit the mark with your visit. We can't wait to welcome you back for another outstanding stay in the future!
10/10 Excellent
KYLE
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KYLE
Séjour de 3 nuits en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you found your stay at Hotel Five to be a good value. Providing excellent value for our guests is something we take pride in, and we're glad to hear that reflected in your experience. We look forward to welcoming you back for another great stay soon!
10/10 Excellent
Ed
Voyage d’affaires
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ed
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the fantastic 5-star review! We're delighted to hear that you enjoyed our lobby amenities, including the video games and great drink selection. It's fantastic to know that our staff provided you with super accommodating and friendly service. We strive to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back soon for more fun and memorable moments at Hotel Five!
10/10 Excellent
Deborah
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 5 nuits en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay at Hotel Five. Your support means the world to us, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay.
10/10 Excellent
Pradyumna Reddy
Voyage d’affaires, Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pradyumna Reddy
Séjour de 2 nuits en janvier 2024
Réponse de Amara. General Manager le 15 févr. 2024
Hello Pradyumna,Thank you for your nice review. We're thrilled to hear that you had an amazing experience with us. We look forward to welcoming you back whenever you're in Seattle.Regards,
10/10 Excellent
Daniel
Voyage en famille, Voyage en groupe
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en février 2024
Réponse de Amara. General Manager le 14 févr. 2024
Hello Daniel, Thank you for your fantastic review! We appreciate your kind words about our staff, as they always strive to be friendly and helpful to ensure our guests have a memorable stay.Thank you for choosing Hotel Fivel, and looking forward to welcoming you back to Seattle soon!Regards,
10/10 Excellent
Dustin
Voyage en couple
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dustin
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 12 févr. 2024
Hello Dustin,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the addition of a refrigerator in the room. We do offer refrigerators upon request, and we apologize for any inconvenience this may have caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Regards,
10/10 Excellent
Matthew
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 3 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 4 févr. 2024
Hello Matthew,Thank you for your wonderful review! We're thrilled to hear that you appreciated our friendly atmosphere, complimentary amenities, and stylish interior design. It's great to know that we stood out for you. We hope to welcome you back soon for another fantastic experience!Regards,
10/10 Excellent
Julie
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 2 févr. 2024
Hello Julie,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the tranquility of our hotel and received excellent service from our staff. We understand that the neighborhood's amenities may have changed over time, and we appreciate your input. We're always looking for ways to improve our guests' experiences, and your comments will be taken into consideration. We hope to have the opportunity to welcome you back in the future.Regards,
10/10 Excellent
Amber
Voyage en groupe
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 2 févr. 2024
Hello Amber,Thank you so much for your kind words! We're thrilled to hear that you've had another great stay with us and that our staff made a positive impression. We strive to provide exceptional service and create a welcoming atmosphere for our guests. We look forward to welcoming you back for your next visit!Regards,
10/10 Excellent
Joseph Robert
Voyage en famille, Voyage en couple
29 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Joseph Robert
Séjour de 3 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 29 janv. 2024
Hello Joseph Robert,Thank you for your kind words! We're thrilled to hear that you had a super friendly and helpful stay with us. Ensuring our guests feel welcomed and secure is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another fantastic experience soon!Regards,
10/10 Excellent
Kimberly, Burlington
Voyage en groupe
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 29 janv. 2024
Hello Kimberly,Thank you for your kind words! We're delighted to hear that you appreciated our responsive staff and found our rooms cute, cozy, and well-appointed with lounging robes and puffy duvets. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we met your expectations. We hope to welcome you back for another cozy stay soon!Regards,
10/10 Excellent
nick
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nick
Séjour de 1 nuit en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 29 janv. 2024
Hello Nick,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our convenient location and had a great time exploring the nearby dining and cocktail spots. We strive to provide a memorable experience, and we're delighted that you had such a wonderful time during your stay. We look forward to welcoming you back for more great experiences in the future!Regards,
10/10 Excellent
Maylene, Kahului
25 janv. 2024
Maylene
Séjour de 1 nuit en janvier 2024
Réponse de Samantha Rice / Operations Manager le 21 mars 2024
Hello Maylene,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic experience at our hotel. Your feedback motivates us to continue providing excellent service. We hope to see you again on your next trip!Warm Regards,
10/10 Excellent
James
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en janvier 2024
Réponse de Amara. General Manager le 24 janv. 2024
Hello James, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our staff welcoming and friendly. We take pride in ensuring that every guest has a memorable stay, and we're thrilled to have contributed to your enjoyment. It's wonderful that you enjoyed the comfort and decor of our rooms. We're delighted that there was nothing you didn't like. We look forward to welcoming you back.Regards,
10/10 Excellent
Jason
Voyage en couple
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en janvier 2024
Réponse de Amara. General Manager le 24 janv. 2024
Hello Jason,We sincerely appreciate your detailed and positive review! It's fantastic to hear that you found great value in the amenities offered. We're delighted you liked our pineapple theme and the splashes of color. The acknowledgment of our staff warms our hearts. Our staff's dedication to providing exceptional service is something we take great pride in. We regret that your visit couldn't be extended, but we sincerely hope to have the pleasure of hosting you again in the future. Thank you for choosing Hotel Five, and we look forward to creating more positive experiences for you on your next visit!Regards,
10/10 Excellent
Ivan
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivan
Séjour de 4 nuits en janvier 2024
Réponse de Amara. General Manager le 24 janv. 2024
Hello Ivan,Thanks for taking the time to give us a great review and for choosing to stay with us. We are so happy you enjoyed your stay, especially our bedding called "The Naked Experience". Thank you for choosing Hotel Five, and we look forward to welcoming you back in the future!Regards,
8/10 Bien
Rachel
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 2 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 21 janv. 2024
Hello Rachel,Thank you for your feedback! We appreciate your rating of 4/5. If there's anything specific you enjoyed or if there are areas where we can improve to earn that extra star, please feel free to share your insights. We value your input and strive to enhance your experience with us.Regards,
6/10 Satisfaisant
Addyson
Voyage en couple
21 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Addyson
Séjour de 2 nuits en janvier 2024
Réponse de Amara. General Manager le 21 janv. 2024
Hello Addyson,Thank you for taking the time to review your recent visit with us. We apologize that your stay didn't meet your expectations or our standards. Our housekeeping team is working diligently to address and reinforce our standards promptly. We do our best to be transparent and as clear as possible with our guests. The parking and amenity fee information is disclosed both during the reservation process and upon check-in. We apologize if the pricing caught you by surprise. Once again, please accept our sincerest apologies for any inconvenience you encountered during your stay. I left a voicemail for you and would greatly appreciate the opportunity to speak with you directly. We genuinely hope to have the oportunity of welcoming you back in the future. If you decide to give us another chance in the future, Please contact the hotel directly and ask for me, and we'll do everything in our power to make your next stay a seamless and pleasant one.Regards,
10/10 Excellent
Michael
Voyage d’affaires
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 20 janv. 2024
Hello Michael,We are genuinely delighted to receive your outstanding 5/5 rating! Thank you for choosing us and taking the time to share your positive experience. It's always gratifying to know that our efforts in providing excellent service have resonated with our guests. Your satisfaction is our greatest reward. We can't wait to welcome you back for another exceptional stay.Regards,
10/10 Excellent
Scott
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 20 janv. 2024
Hello Scott,Thank you for your continued patronage and for sharing your positive experiences with us. We're delighted to hear that you consistently find our service exceptional. Our central location near coffee shops and restaurants aims to enhance your overall stay. We appreciate your understanding regarding downtown noise, and we look forward to welcoming you back for more memorable visits.Regards,
8/10 Bien
Phuong
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Phuong
Séjour de 3 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 18 janv. 2024
Hello Phuong,Thank you for choosing to stay with us for the second time, and for taking the time to share your experience. We're thrilled to hear that everything was as great as you remembered, and we appreciate your kind words about our super-friendly and helpful staff.Regarding the temporary closures of our bar/kitchen and gym, we understand your concerns. Please note that our amenities fee covers unlimited bottled water, coffee and tea, access to our water bar, stream pineapple, surf pineapple, and the option to rent our pineapple bikes. We believe that this approach not only simplifies the pricing structure but also ensures that you have access to a variety of amenities at a much greater value.We value your feedback and appreciate your understanding. We hope to have the pleasure of welcoming you back for a third visit, where we aim to provide an even more enjoyable experience.Regards,
10/10 Excellent
Mary
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 9 janv. 2024
Hello Mary,Thank you for your wonderful review! We're delighted to hear you had a positive experience with our friendly and helpful staff, enjoyed our prime location, and found comfort in our spacious accommodations. It's fantastic to know you had fun in our lively lobby with the variety of games. We appreciate your kind words and hope to welcome you back for another enjoyable stay!Regards,
4/10 Médiocre
Rachel
Voyage en famille avec de jeunes enfants, Voyage en famille
7 janv. 2024
Les points forts : Personnel et service
Rachel
Séjour de 3 nuits en janvier 2024
Réponse de Amara . General Manager le 11 janv. 2024
Hello Rachel,Thank you for taking the time to provide us with your feedback. We deeply apologize for the less than satisfactory experience you had with us. We are genuinely disheartened to hear about the challenges with the TV, the lack of ice, the elevator malfunction, and the unfortunate incident with your car. We strive to ensure that each guest has a comfortable and enjoyable stay, and we regret that we fell short of your expectations. Rest assured, we are actively addressing and rectifying these shortcomings to ensure a smoother and more enjoyable experience for our future guests.We acknowledge your concerns regarding the additional charges and the delayed receipt, and we sincerely apologize for any stress this may have caused. We would greatly appreciate the opportunity to speak with you. Please feel free to reach out to me by calling the hotel or via email at asantos@staypineapple.com, as your satisfaction is of the utmost importance to us.We sincerely hope that you will consider giving us another opportunity to serve you and provide you with a more positive experience in the future.Regards,
10/10 Excellent
Sidney
7 janv. 2024
Sidney
Séjour de 1 nuit en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 9 janv. 2024
Hello Sidney,We're overjoyed to receive your outstanding 5/5 rating! Your positive feedback has truly made our day, and we're grateful for your kind words. Thank you for taking the time to share your wonderful experience. We can't wait to have the pleasure of welcoming you back for another exceptional stay.Regards,
4/10 Médiocre
Sharel
6 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sharel
Séjour de 2 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 8 janv. 2024
Hello Sharel,Thank you for sharing your thoughts on your recent stay. We appreciate your kind words about our front desk staff. Regarding the parking and amenities fees, we understand your concern and apologize for any inconvenience. Please note that our standard amenity fee covers complimentary offerings such as water and cookies, contributing to an enhanced guest experience. We're sorry to hear about the oversight with the towels and have addressed this with our housekeeping team. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved experience.Regards,
8/10 Bien
Eugenia
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eugenia
Séjour de 4 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 8 janv. 2024
Hello Eugenia,Thank you for your positive review! We're thrilled you enjoyed our downtown location, clean rooms, and comfortable beds. We appreciate your feedback regarding the amenities charge and parking fees. Please note that our standard amenity fee is in place to cover complimentary offerings like water and cookies, allowing us to enhance your overall experience. We'll certainly take your comments into consideration for future improvements. We're glad you found our offerings enjoyable and hope to welcome you back soon for another great stay.Regards,
10/10 Excellent
Virginia
6 janv. 2024
Virginia
Séjour de 2 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 9 janv. 2024
Hello Virginia,Thank you so much for the fantastic 5/5 rating! We're thrilled to learn that you had a wonderful experience with us. Your positive feedback truly brightens our day, and we appreciate you taking the time to share your thoughts. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Regards,