Avis sur Staypineapple, Hotel FIVE, Downtown Seattle
Staypineapple, Hotel FIVE, Downtown Seattle
2200 Fifth Avenue, Seattle, WA
Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille
24 avr. 2022
Les points faibles : Équipements
Séjour de 3 nuits en avril 2022
Réponse de Jerry C--Guest Services Manager le 26 avr. 2022
Thank you for your feedback and for staying with us. We will take your comments into consideration.
10/10 Excellent
Andrew
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en avril 2024
Réponse de Samantha Rice - Operations Manager le 18 avr. 2024
Hello Andrew,Thank you for your glowing review! We're thrilled to hear that our team member made such a positive impression on you during check-in. We pride ourselves on providing friendly and helpful service to all our guests. We hope to have the pleasure of welcoming you back to our hotel in the future!
10/10 Excellent
Gladys, Sunnyvale
Voyage d’affaires
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gladys
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 12 avr. 2024
Hello Gladys,We're thrilled to hear that you enjoyed your stay and found everything you needed and valued at our hotel! From the comfy bathrobe to the Keurig coffee, it's our pleasure to provide amenities that enhance your experience. We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
Alizah
Voyage en groupe, Voyage d’affaires
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alizah
Séjour de 1 nuit en avril 2024
Réponse de Samantha Rice - Operations Manager le 12 avr. 2024
Hello Alizah,We're thrilled to hear you had a perfect stay with us! Thank you for your kind words about our friendly staff, clean rooms, and cozy atmosphere. It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic experience in the future!
10/10 Excellent
Leroy
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leroy
Séjour de 1 nuit en avril 2024
Réponse de Samantha Rice - Operations Manager le 12 avr. 2024
Hello Leroy,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and found our pricing to your satisfaction. We appreciate your support and hope to welcome you back again soon for another great stay!
10/10 Excellent
Lisa
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Amara. General Manager le 10 avr. 2024
Hello Lisa, Thank you for sharing your feedback. We're thrilled to hear you enjoyed our clean and spacious rooms and our service. We can't wait to welcome you back to Staypineapple soon! Regards,
10/10 Excellent
Bonnie, San Jose
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonnie
Séjour de 1 nuit en avril 2024
Réponse de Amara. General Manager le 10 avr. 2024
Hello Bonnie,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our central location, amenities, and unique pineapple decor. Our team works hard to ensure each guest has a memorable experience. We're delighted you decided to extend your stay.We look forward to welcoming you soon!Regards,
10/10 Excellent
Emil
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emil
Séjour de 1 nuit en avril 2024
Réponse de Samantha Rice - Operations Manager le 9 avr. 2024
Hello Emil,Thank you for the glowing review! We're thrilled you enjoyed our convenient location and found our staff polite and friendly. It's wonderful to hear that you had a comfortable and enjoyable stay with us. We appreciate your recommendation and hope to welcome you back soon!
8/10 Bien
Bradley
Voyage en couple
8 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bradley
Séjour de 1 nuit en avril 2024
Réponse de Samantha Rice - Operations Manager le 10 avr. 2024
Hello Bradley,Thank you for sharing your feedback with us. We're sorry to hear that the mattress didn't meet your expectations. Your comfort is important to us, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
8/10 Bien
Natalie
Voyage en groupe
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en avril 2024
Réponse de Samantha Rice - Operations Manager le 8 avr. 2024
Hello Natalie,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you enjoyed our comfortable beds, complimentary beverages, and the hospitality provided by our staff. Your compliments on our team's recommendations mean a lot to us. We apologize for any inconvenience regarding the stuffiness of the rooms and the cleanliness of the floors. Your comments will be shared with our housekeeping team for immediate improvement. We appreciate your valuable insights as we strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future!
10/10 Excellent
DAHLIA
Voyage en famille, Voyage avec des animaux de compagnie
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DAHLIA
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 7 avr. 2024
Hello DAHLIA,Thank you for sharing your experience! We're thrilled to hear that you found our location convenient and enjoyed the amenities we offer for your furry friend. We appreciate your feedback regarding the parking and room amenities. Please note that fridges are available upon request, and we have a communal microwave available in the lobby area for your convenience. We look forward to welcoming you and your dog back for another comfortable stay in the future!
10/10 Excellent
jose
Voyage en groupe
6 avr. 2024
Les points forts : Propreté et personnel et service
jose
Séjour de 1 nuit en avril 2024
Réponse de Samantha Rice - Operations Manager le 7 avr. 2024
Hello Jose,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We can't wait to welcome you back to our hotel soon!
10/10 Excellent
Erin
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 1 nuit en mars 2024
Réponse de Samantha Rice - Operations Manager le 7 avr. 2024
Hello Erin,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We can't wait to welcome you back to our hotel soon!
8/10 Bien
Aaron
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aaron
Séjour de 3 nuits en avril 2024
Réponse de Amara. General Manager le 5 avr. 2024
Hello Aaron, Thanks for your feedback. We're delighted to hear you enjoyed your stay. Thank you for your kind words about our property and staff!We hope to welcome you back soon.Regards,
10/10 Excellent
Dawn M, Santa Fe
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn M
Séjour de 3 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 28 mars 2024
Hello Dawn,Thank you for your kind words! We're delighted to hear that you had another fantastic stay with us. Our team takes great pride in providing exceptional service, and we're glad it made a difference in your experience. We appreciate your loyalty and look forward to welcoming you back for many more memorable stays at our hotel!
10/10 Excellent
Nathan
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en mars 2024
Réponse de Amara. General Manager le 27 mars 2024
Hello Nathan,Thanks for taking the time to give us a great ranking and for choosing to stay with us. We look forward to serving you again in the future. Regards,
10/10 Excellent
Jaycee
Voyage en groupe
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaycee
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 27 mars 2024
Hello Jaycee,Thank you for your feedback! We're glad to hear that our dedication to hospitality shines through in every aspect of your stay. Pineapples are indeed a symbol of warmth and hospitality, and we're thrilled to incorporate them into our hotel experience. We look forward to sharing more pineapple-themed delights with you on your next visit!
10/10 Excellent
Andrew
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 12 avr. 2024
Hello Andrew Thank you so much for your positive rating! We're delighted that you had a great experience with us. We hope to welcome you back again soon for another wonderful stay!
10/10 Excellent
Xiao
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xiao
Séjour de 1 nuit en mars 2024
Réponse de Amara. General Manager le 24 mars 2024
Hello Xiao,Thank you for your positive feedback. We're delighted to hear that you had a nice stay with us and that our location and staff made your experience memorable. We strive to provide excellent service, and we're thrilled that it was evident during your stay. Your recommendation means a lot to us, and we can't wait to welcome you and your family back again soon!Regards,
10/10 Excellent
Monica Denise
Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica Denise
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 19 mars 2024
Hello Monica.Thank you for your glowing review! We're delighted to hear that you had such a fantastic stay with us and that William provided exceptional service. It's always a pleasure to welcome back our devoted regular guests like you and your husband, who have been visiting us since 2018. We're grateful for your continued loyalty and for choosing to celebrate your friend's birthday with us. We're glad you enjoyed the new additions like the reusable water bottles and coasters. We look forward to welcoming you back for many more wonderful stays in the future!Warm regards,
6/10 Satisfaisant
Olivia
Voyage d’affaires
13 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Olivia
Séjour de 3 nuits en mars 2024
Réponse de Amara. General Manager le 15 mars 2024
Hello Olivia,Thank you for sharing your feedback with us. Ensuring transparency and clarity in our service is paramount, and we regret any confusion surrounding the amenity fee. Rest assured, this information is clearly communicated both during the reservation process and at check-in. We apologize if the fee caught you off guard and if you didn't find the value in it.On a positive note, we're delighted to hear that you found our staff friendly and our location convenient. However, we apologize for any inconvenience caused by the thin walls during your stay. \We hope to have the opportunity to host you again,Regards,
10/10 Excellent
Zachary
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachary
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice - Operations Manager le 3 avr. 2024
Hello Zachary,Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to us that you enjoyed your stay, and we're thrilled to hear that everything met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay at our hotel!
8/10 Bien
Anna
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en mars 2024
Réponse de Amara. General Manager le 11 mars 2024
Hello Anna,Thank you for your feedback. We're thrilled to hear that you enjoyed your stay and found our staff to be helpful. We look forward to welcoming you back on your next visit.Regards,
10/10 Excellent
John
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice -Operations Manager le 29 mars 2024
Hello John,Thank you so much for your fantastic 5-star review! We truly appreciate your support and hope to have the pleasure of welcoming you back to Hotel Five in the future.
8/10 Bien
mike
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mike
Séjour de 4 nuits en février 2024
Réponse de Amara. General Manager le 6 mars 2024
Hello Mike,Thank you for your positive ranking! We're thrilled to hear that you had a good experience with us. We look forward to welcoming you back in the future.Regards,
10/10 Excellent
Jenny
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenny
Séjour de 1 nuit en mars 2024
Réponse de Samantha / Operations Manager le 5 mars 2024
Hello Jenny,Thank you for the 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay at Hotel Five. Your support means the world to us, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay.
10/10 Excellent
Lori
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori
Séjour de 2 nuits en mars 2024
Réponse de Samantha Rice Operations Manager le 11 mars 2024
Thank you for your wonderful 5/5 review, Lori! We're thrilled to hear that you appreciated our superb location, which allowed you to explore everything the city has to offer within walking distance. We're delighted that you found our hotel fantastic, and we hope to welcome you back for another fantastic stay soon!
10/10 Excellent
Joseph
Voyage en groupe, Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 27 févr. 2024
Hello Joseph,Thank you for your review! We're glad to hear that you found our staff friendly, enjoyed the great vibe, and appreciated the cleanliness of our rooms. We apologize for any inconvenience caused by the construction work and noise from the monorail. Nevertheless, we're pleased that our proximity to Pike Place Market added to your overall positive experience. We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
Cathiline
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cathiline
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice / Operations Manager le 21 mars 2024
Hello Cathiline,Wow! Thank you for the perfect 5-star rating! We're so glad you enjoyed your time with us. Your kind words about our hotel and staff are truly appreciated. We look forward to hosting you again soon!Kindly,
10/10 Excellent
Bradley, Duncan
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bradley
Séjour de 4 nuits en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 26 févr. 2024
Hello Bradley,Thank you so much for the 5/5 rating! We're thrilled that you had such a positive experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
10/10 Excellent
Rachel
Voyage en groupe
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en décembre 2023
Réponse de Robin Fiero - Rooms Division Manager le 26 févr. 2024
Hello Rachel,Thank you for your kind words! We're thrilled to hear that you had an enjoyable stay with us and that our staff made a positive impression. Providing exceptional service is always our priority, and we're delighted that you found our team to be kind and helpful. We look forward to welcoming you back for another wonderful experience at Stay Pineapple!
6/10 Satisfaisant
Lauren
Voyage en famille
24 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lauren
Séjour de 2 nuits en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 24 févr. 2024
Hello Lauren,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time here.We truly value our guests' comfort and strive to provide a pleasant stay for everyone. When you initially brought the maintenance issues to our attention, we were quick to offer solutions by either sending maintenance to your room or relocating you to a quieter room on a higher floor. We even waived the amenity fee as a gesture of goodwill for the inconvenience caused.We understand your disappointment with the noise from the construction and the condition of the shower in your room. We regret that our efforts to address these concerns did not meet your expectations. Your feedback regarding the gym construction noise and the shower issue will be shared with our team for immediate improvement.We apologize for any miscommunication or inconvenience you encountered during your interactions with our staff. We strive to provide exceptional service and regret if we fell short on this occasion.We appreciate your comments regarding the positives of our hotel's location and affordability. However, we regret that the overall experience did not meet your expectations. Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
10/10 Excellent
Edgar
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edgar
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice / Operations Manager le 21 mars 2024
Hello Edgar,Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience at our hotel. Your feedback means a lot to us, and we're thrilled that you enjoyed your stay. We can't wait to welcome you back for another wonderful visit!Best Wishes,
10/10 Excellent
Ellen
Voyage en couple
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 23 févr. 2024
Hello Ellen,We're glad to hear you found our accommodations affordable and comfortable! Thank you for choosing our hotel, and we hope to welcome you back again soon.Regards,
10/10 Excellent
Dilaila
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dilaila
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 23 févr. 2024
Hello Dilaila,Thank you so much for your wonderful review! We're thrilled to hear that you and your sister enjoyed your stay with us and that our friendly staff made your experience memorable from start to finish. It's fantastic to know that you appreciated our decor and found the vibe of our hotel beautiful. We can't wait to welcome you both back for another amazing stay!Regards,
10/10 Excellent
Brenda Lee
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda Lee
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the outstanding 5-star review! We're thrilled to hear that you found our staff to be super helpful and fun during your stay at Hotel Five. Providing excellent service with a touch of fun is one of our core values, and we're delighted that it made your experience memorable. We look forward to the opportunity to host you again for more enjoyable moments ahead!
10/10 Excellent
Jordan
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordan
Séjour de 4 nuits en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the glowing 5-star review! We're thrilled to hear that you had an excellent stay at Hotel Five. Providing our guests with an exceptional experience is always our goal, and we're delighted to hear that we hit the mark with your visit. We can't wait to welcome you back for another outstanding stay in the future!
10/10 Excellent
KYLE
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KYLE
Séjour de 3 nuits en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you found your stay at Hotel Five to be a good value. Providing excellent value for our guests is something we take pride in, and we're glad to hear that reflected in your experience. We look forward to welcoming you back for another great stay soon!
10/10 Excellent
Ed
Voyage d’affaires
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ed
Séjour de 1 nuit en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the fantastic 5-star review! We're delighted to hear that you enjoyed our lobby amenities, including the video games and great drink selection. It's fantastic to know that our staff provided you with super accommodating and friendly service. We strive to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back soon for more fun and memorable moments at Hotel Five!
10/10 Excellent
Deborah
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 5 nuits en février 2024
Réponse de Samantha Rice le 20 févr. 2024
Thank you for the 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay at Hotel Five. Your support means the world to us, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay.
10/10 Excellent
Pradyumna Reddy
Voyage d’affaires, Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pradyumna Reddy
Séjour de 2 nuits en janvier 2024
Réponse de Amara. General Manager le 15 févr. 2024
Hello Pradyumna,Thank you for your nice review. We're thrilled to hear that you had an amazing experience with us. We look forward to welcoming you back whenever you're in Seattle.Regards,
10/10 Excellent
Daniel
Voyage en famille, Voyage en groupe
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en février 2024
Réponse de Amara. General Manager le 14 févr. 2024
Hello Daniel, Thank you for your fantastic review! We appreciate your kind words about our staff, as they always strive to be friendly and helpful to ensure our guests have a memorable stay.Thank you for choosing Hotel Fivel, and looking forward to welcoming you back to Seattle soon!Regards,
10/10 Excellent
Dustin
Voyage en couple
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dustin
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 12 févr. 2024
Hello Dustin,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the addition of a refrigerator in the room. We do offer refrigerators upon request, and we apologize for any inconvenience this may have caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Regards,
10/10 Excellent
Matthew
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 3 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 4 févr. 2024
Hello Matthew,Thank you for your wonderful review! We're thrilled to hear that you appreciated our friendly atmosphere, complimentary amenities, and stylish interior design. It's great to know that we stood out for you. We hope to welcome you back soon for another fantastic experience!Regards,
10/10 Excellent
Julie
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 2 févr. 2024
Hello Julie,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the tranquility of our hotel and received excellent service from our staff. We understand that the neighborhood's amenities may have changed over time, and we appreciate your input. We're always looking for ways to improve our guests' experiences, and your comments will be taken into consideration. We hope to have the opportunity to welcome you back in the future.Regards,
10/10 Excellent
Amber
Voyage en groupe
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en février 2024
Réponse de Robin Fiero - Rooms Division Manager le 2 févr. 2024
Hello Amber,Thank you so much for your kind words! We're thrilled to hear that you've had another great stay with us and that our staff made a positive impression. We strive to provide exceptional service and create a welcoming atmosphere for our guests. We look forward to welcoming you back for your next visit!Regards,
10/10 Excellent
Joseph Robert
Voyage en famille, Voyage en couple
29 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Joseph Robert
Séjour de 3 nuits en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 29 janv. 2024
Hello Joseph Robert,Thank you for your kind words! We're thrilled to hear that you had a super friendly and helpful stay with us. Ensuring our guests feel welcomed and secure is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another fantastic experience soon!Regards,
10/10 Excellent
Kimberly, Burlington
Voyage en groupe
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 29 janv. 2024
Hello Kimberly,Thank you for your kind words! We're delighted to hear that you appreciated our responsive staff and found our rooms cute, cozy, and well-appointed with lounging robes and puffy duvets. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we met your expectations. We hope to welcome you back for another cozy stay soon!Regards,
10/10 Excellent
nick
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nick
Séjour de 1 nuit en janvier 2024
Réponse de Robin Fiero - Rooms Division Manager le 29 janv. 2024
Hello Nick,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our convenient location and had a great time exploring the nearby dining and cocktail spots. We strive to provide a memorable experience, and we're delighted that you had such a wonderful time during your stay. We look forward to welcoming you back for more great experiences in the future!Regards,
10/10 Excellent
Maylene, Kahului
25 janv. 2024
Maylene
Séjour de 1 nuit en janvier 2024
Réponse de Samantha Rice / Operations Manager le 21 mars 2024
Hello Maylene,Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic experience at our hotel. Your feedback motivates us to continue providing excellent service. We hope to see you again on your next trip!Warm Regards,