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Avis sur Hampton Inn & Suites Wilkes-Barre/Scranton

2.5 out of 5
Hampton Inn & Suites Wilkes-Barre/Scranton
876 Schechter Dr, Wilkes-Barre, PA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 695 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1007." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Annie, Ottawa

Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

8/10 Bien

Sylvain, Bromont

Voyage en famille
As expected good value, near the I-81.
Séjour de 1 nuit en novembre 2023
Réponse de Jeff le 17 nov. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your observations with our entire team.

10/10 Excellent

Robert

Séjour de 1 nuit en octobre 2023
Réponse de Jeff le 17 nov. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your observations with our entire team.

2/10 Horrible

Dany

Séjour de 1 nuit en octobre 2023
Réponse de Jeff le 18 oct. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect visit”.I am sorry to hear this stay was anything less than perfect and know we could have done better. We will start remodeling the hotel in a few weeks and look forward to a fresh look. I hope you will consider staying with us again should your travels bring you back our way. We would love the opportunity to redeem ourselves.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout spécialement le service le personnel lacceuil
Séjour de 1 nuit en janvier 2023
Réponse de Jeff le 6 févr. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. It is also helpful to hear you enjoyed the digital check-in feature. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your observations with them all.

10/10 Excellent

STEPHANE

Séjour de 1 nuit en août 2022
Réponse de Jeff le 25 août 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. It is also helpful to hear you enjoyed the digital check-in feature. Our goal is for each of our guests to experience a “perfect stay”. I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your comments with them all.

10/10 Excellent

Sebastien, La Prairie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We often stop at this hotel when returning home (Canada) to cut the 2 day drive from South Carolina. Great location.
Séjour de 1 nuit en août 2022
Réponse de Jeff le 10 août 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover opportunities for improvement in our service and accommodations. We understand the increased concerns when traveling these days and insure you our goal remains for each of our guests to experience a “perfect & safe stay” Thank you for stopping back to stay with us again. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. It takes a team, and I am very fortunate to work with such a dedicated group. I am proud to hear we may have helped make your visit with us a bit more enjoyable. I will be sure to share your kind words with our entire team.

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé
Séjour de 1 nuit en juillet 2022
Réponse de Jeff le 3 août 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. We understand the increased concerns when traveling these days and insure you our goal remains for each of our guests to experience a “perfect & safe stay” After reading your survey, I can see we certainly could have done a better job. We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way.

10/10 Excellent

Claude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'acceuil.
Séjour de 1 nuit en avril 2022
Réponse de jeff le 14 mai 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover opportunities for improvement in our service and accommodations. We understand the increased concerns when traveling these days and insure you our goal remains for each of our guests to experience a “perfect & safe stay” I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. It takes a team and I am very fortunate to work with such a dedicated group. I am proud to hear we may have helped make your visit with us a bit more enjoyable. I will be sure to share your observations with our entire team.

10/10 Excellent

Thérèse

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Jeff le 26 mars 2020
Thank you so much for staying with us and for letting me know how we are doing. It is very rewarding when we see someone has enjoyed their stay and our limited team has done their part to make a favorable experience during these challenging times. We hope to see you again, whenever future travel plans bring you back our way. Please Stay well!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Jeff le 4 nov. 2019
Thank you so much for staying with us and for letting me know how we are doing. It is very rewarding when we hear someone has enjoyed their stay and the team has done their part to make a favorable experience. We hope to see you again whenever your travel plans bring you back our way.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorsque nous revenons de Myrtle Beach, on passe par la Pennsylvanie pour une route plus agréable que la I-95, et on reste une nuit a cet hotel qui est bien situé.
Séjour de 1 nuit en août 2019
Réponse de Jeff le 12 août 2019
Thank you so much for staying with us and for letting me know how we are doing. It is very rewarding when we hear someone has enjoyed their stay and the team has done their part to make a favorable experience. We hope to see you again whenever your travel plans bring you back our way.

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Jeff le 21 avr. 2019
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements are needed to our service and accommodations. Our goal is for each of our guests to experience a “perfect visit”. It appears you enjoyed your visit but see we could have done a better job. Your feedback offers helpful direction for us to focus our attention. We hope to see you whenever your travel plans bring you back our way.

10/10 Excellent

philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Note oarfaite
Tout est oarfait pour cet hôtel, propre, rénové, petit-déjeuner excellent et bien garni.
Séjour de 1 nuit en janvier 2018

10/10 Excellent

Jean Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BEST
Super confortable et sera utilisé à nouveau lors du retour
Séjour de 1 nuit en janvier 2018

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2017

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de passage
Propre comfortable tranquille. Facile accès de autoroute et resto chinois à Coté Déllicieux.

10/10 Excellent

Jack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hot tub to soak the bones after a long day. Staff, everything great. No issues.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Shannon, Ickesburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needed to stay somewhere close to the Mohegan Sun Arena for a show we were attending. The hotel was very clean and the staff was very helpful and polite. The walk to the arena was not bad at all. Will stay here again if we attend another show at the arena.
Séjour de 2 nuits en mars 2024
Réponse de Jeff le 18 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so helpful and kind. Nice breakfast the next morning
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 18 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Yessenia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great. Breakfast was great. The location was convenient. The only thing was the musty smell in the room and unusable fridge, that was hot and smelled.
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 18 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Cara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff was accommodating, kind, and efficient. The dining area was kept very clean. The breakfast choices were always fresh and stocked. The pool area was clean. The workout room was well equipped and very clean.
Séjour de 3 nuits en février 2024
Réponse de Jeff le 27 févr. 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. The only issue I had experienced was the man at the front desk was complaining about children being loud in the pool area, but had a group of adults drinking and being loud and obnoxious in the lobby in front of him. Thought it seemed odd and couldn’t have been about the volume level, rather something else, but anywho. Otherwise was great and all other staff was very courteous and friendly.
Réponse de Jeff le 27 févr. 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Preston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and nice
Séjour de 1 nuit en février 2024
Réponse de Jeff le 27 févr. 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Estefania

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hotel!
Séjour de 1 nuit en février 2024
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Justin

Séjour de 1 nuit en février 2024

10/10 Excellent

Robert, Marshfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have stayed at this hotel many times. It is a good one day travel overnight stay and we wake up fresh and ready for the next days travel home.
Séjour de 1 nuit en février 2024
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

6/10 Satisfaisant

Jason

Séjour de 1 nuit en février 2024

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location… close proximity to lots of stuff
Séjour de 1 nuit en janvier 2024
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was very good.
Séjour de 1 nuit en janvier 2024
Réponse de Jeff le 30 janv. 2024
Thank you for letting us know how you enjoyed your recent visit. We hope to see you again whenever your travels bring you back our way.

8/10 Bien

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and staff very friendly and helpful
Séjour de 1 nuit en janvier 2024
Réponse de jeff le 30 janv. 2024
Thank you for letting us know how you enjoyed your recent visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Robert, Marshfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A quick overnight stay on our drive back to MA. They allow pets and this is a bonus.
Séjour de 1 nuit en janvier 2024
Réponse de jeff le 8 janv. 2024
Thank you so much for letting us know how you enjoyed your visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 8 janv. 2024
Thank you so much for staying with us and your very kind words. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Elmas

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the property. My kids enjoyed to pool and hot tub. Also, it has gym saloon and the gym saloons open 6 am to midnight. Pool time is open 8 am to 10 pm. Their staffs are very polite and helpful. Breakfast time start 6 am until 10 am. Everything is good. Thank you for everything.
Séjour de 1 nuit en décembre 2023
Réponse de jeff le 4 janv. 2024
Thank you for staying with us and for your very kind words. It's great to hear you enjoyed your visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent.
Séjour de 1 nuit en décembre 2023
Réponse de jeff le 2 janv. 2024
Thank you so much for your kind feedback. We are fortunate to work with a dedicated team proud to provide a positive guest experience. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de jeff le 2 janv. 2024
Thank you so much for your kind feedback. We are fortunate to work with a dedicated team proud to provide a positive guest experience. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Harold

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I came in around 11 pm and needed a carton of milk to take some pills. The night clerk was very quick to help. She definitely went above and beyone my ecpectations.
Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

10/10 Excellent

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

6/10 Satisfaisant

Lisa

Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 16 janv. 2024
Thank you so much for staying with us and letting us know how you enjoyed your visit.

8/10 Bien

Jamie

Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

8/10 Bien

Liam

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

10/10 Excellent

Ross

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A and great breakfast
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Elizabeth

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the perfect place for a stop over on a long road trip. The staff was friendly, the room clean and well appointed. Had a great stay.
Séjour de 1 nuit en novembre 2023
Réponse de Jeff le 1 déc. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your kind words with our entire team.

10/10 Excellent

Ineka

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and accommodating. The room was spacious and clean.
Séjour de 1 nuit en novembre 2023
Réponse de Jeff le 28 nov. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your kind words with our entire team.