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Avis sur The Imperial Hotel

4 out of 5
The Imperial Hotel
North Promenade, Blackpool, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 506 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 312 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1000." "

8,6/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

david

Séjour de 3 nuits en avril 2024
Réponse de Trevor le 22 avr. 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay as usual
Séjour de 2 nuits en avril 2024
Réponse de Trevor le 10 avr. 2024
Dear Elaine,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Jo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Love this hotel very quaint and glad rhey havent tried to modernise it as much as some of the older ones ive stayed in, keep it to its original elegance
Séjour de 1 nuit en avril 2024
Réponse de Trevor le 10 avr. 2024
Dear Jo,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

jacqueline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely building room great
Séjour de 1 nuit en avril 2024
Réponse de Trevor le 10 avr. 2024
Dear Jacqueline,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

William

Love coming here. Classiest hotel in Blackpool.
Séjour de 1 nuit en avril 2024
Réponse de Trevor le 10 avr. 2024
Dear William,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Bien

Zhi feng

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel room have to remodel
Séjour de 3 nuits en mars 2024
Réponse de Trevor le 4 avr. 2024
Dear Zhi,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback. I have noted your comment on our current décor and modernity of the hotel rooms but hope that you will stay with us again on your return to Blackpool and note our planned refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 Bien

M

Voyage en famille
Wonderful Victorian architecture. Loved the photographs of all of the Royalty, politicians and celebrities that have stayed there. Large, well equipped bedrooms. Just a little tired but very clean and comfortable. Breakfast and dinner were both really good. Excellent service and very friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Trevor le 2 avr. 2024
Dear M,Thank you very much for submitting such a wonderfully detailed review of your recent stay with us. Thank you particularly for your lovely comments about our friendly staff and the quality of our breakfast and dinner options.We are so glad to see that you enjoyed your stay and hope that you will be returning to stay again in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Vernon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good hotel been lost over the years need some work round reception area room
Séjour de 2 nuits en mars 2024
Réponse de Trevor le 2 avr. 2024
Dear Vernon,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are glad to see that you enjoyed a pleasant stay. I have noted your comment on our current décor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 Bien

Louise

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice place to stay - close to local amenities and the seafront.
Séjour de 2 nuits en mars 2024
Réponse de Trevor le 2 avr. 2024
Dear Louise,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel on North shore, little bit out of town centre but only a few minutes walk. There is a charge for parking, but its not huge £9 per night. (Have to enter reg on system)The staff were very welcoming and provided all the info you would want on arrival. The room was not the biggest but didnt feel crowded, only downside to the room was the number of plug sockets. Restaurant was quiet for our evening meal but it was midweek, the food was of a high standard and very nice. Over all a really nice stay would definitely consider coming back.
Séjour de 1 nuit en mars 2024
Réponse de Trevor le 27 mars 2024
Dear Andrew,Thank you very much for submitting such a positive and detailed review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking at the hotel
Séjour de 3 nuits en mars 2024
Réponse de Trevor le 21 mars 2024
Dear Amanda,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Gill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely spacious room. Buffet breakfast was excellent and included black pudding and fried bread (that you wouldn’t get in a lot of hotels especially down south). Would definitely stay there again.
Séjour de 2 nuits en mars 2024
Réponse de Trevor le 16 mars 2024
Dear Gill,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our breakfast - a truly Northern feast! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Trevor le 13 mars 2024
Dear Jane,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is very much appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel with lots of character, rooms lovely. Whole hotel soo clean and tidy. Nice bar if a bit pricey for soft drinks. But nightly entertainment of which i dropped on a great singer which we had a fab night singing along and dancing. Staff all so friendly and helpful. Will be my go to hotel in blackpool from now on, worth paying that bit extra than 'brand' names just for the feel of this historic hotel.
Séjour de 1 nuit en mars 2024
Réponse de Savanna Cairns le 7 mars 2024
Hi Louise, Thank you so much for your lovely review! We will look forward to welcoming you back to Imperial Blackpool.

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Trevor le 7 mars 2024
Dear Margaret,Thank you for your review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Bien

Paul

Séjour de 2 nuits en mars 2024
Réponse de Trevor le 27 mars 2024
Dear Paul,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 Bien

Lianne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and comfortable rooms, breakfast was very good and staff were efficient and friendly
Séjour de 2 nuits en mars 2024
Réponse de Trevor le 5 mars 2024
Dear Lianne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Edward

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room, good breakfast and good bar with football.
Réponse de Trevor le 29 févr. 2024
Dear Edward,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Ian

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Victorian in all its splendour
Séjour de 5 nuits en février 2024
Réponse de Trevor le 26 févr. 2024
Dear Ian,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your lovely feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Howard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean food fabulous room very comfortable except the drafty windows
Séjour de 2 nuits en février 2024
Réponse de Trevor le 26 févr. 2024
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

bill, Newton stewart

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
Séjour de 1 nuit en février 2024
Réponse de Trevor le 16 févr. 2024
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is about the 6th time ive stayed at the Imperial very satisfying
Séjour de 2 nuits en janvier 2024
Réponse de Trevor le 29 janv. 2024
Dear Adam,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments which mean even more when coming from one of our valued regular guests. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Marie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing..
Really great staff,clean rooms ,excellent breakfast.. Night time relaxing in lounge with singer on every night . Wonderfull place good prices.. The history is interesting, not far from town ..
Séjour de 2 nuits en janvier 2024
Réponse de Trevor le 26 janv. 2024
Dear Marie,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff, breakfast, cleanliness and our entertainers in our bar. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Satisfaisant

Koen

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needs really renovation, windows don't close completely, cold wind continuous enters the room. Staff at reception not qualified during check in as check out (costs for accomdation 2x invoiced, no possible to pay in cash)
Séjour de 2 nuits en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear Koen,Thank you for your review of our hotel after your recent stay. Please accept my apology for your disappointment with aspects of our décor and age of some elements within the hotel. I am able to assure you that we are planning a significant improvement plan over the next 12 months where all aspects of the hotel's facilities will be addressed. I have no doubt that you will note the gradual improvements on any return visits. I hope that we will have the opportunity of welcoming you back to stay with us again.Kind Regards,Trevor Vels General Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As always a very good standard and friendly welcom
As always very welcoming staff on reception . Bar staff very friendly and restaurant staff very helpful with extra requests
Séjour de 1 nuit en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We sincerely appreciate your super comments about our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

4/10 Médiocre

Joanna

Voyage en famille
Les points faibles : Personnel et service
Disappointed this time!
We stay here regularly and love it! But this time we are so disappointed. Paid in cash then got locked out of room as apparently we’d not paid! Wait to get it sorted and evidence eventually found! Service definitely not as good as before :( It’s an ideal location.
Séjour de 1 nuit en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear Joanna,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your comments and scoring that we did not meet your expectations.Please accept my apology for the mix-up with the payments for your room. I am glad that it was eventually resolved but we will address this with the team members for future improvement. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards to you. Kind Regards,Trevor Vels General Manager

2/10 Horrible

J

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Decent service, awful rooms
First of all, the staff are friendly and generally on the ball. However, The check in process did take a long time and we were then handed our keys. The room on the 4th floor was a sea-view room, but room 405 has a window akin to a prison cell, with no curtains on it, but a light-coloured blind, so when the spotlights come on at night, it is hard to sleep with all the light coming in. Also the room is excessively hot and the corridors are likewise. They must be chucking money down the drain just heating these common areas. We were moved to room 402, which has a rotting window frame, and has had sealant used on it, so that it can't be opened. Another hot and cloying night was not great. We ended up checking out early due to two bad night's sleep. Also, £9.00 a day car park charge, which is hard to find info about when booking. No refund given for the last day when we left early. I would not recommend.
Rotting window, sealed shut with sealant.
Séjour de 3 nuits en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear J,Thank you for taking the time to submit a survey response after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring and comments that you did not enjoy your stay as much as we would have liked. Please accept our apology for your disappointment as well as our assurance that your feedback will be used to address the issue you have raised regarding the windows. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Beverley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear Beverley,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Satisfaisant

Sharon Andrea

Voyage en groupe
Séjour de 2 nuits en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear Sharon,Thank you very much for your review of your recent visit to our hotel. We trust that you enjoyed your overall stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect area for us, beautiful furnishings and lots of charm in this Hotel. Warm all the time, staff amazingly helpful, perfect breakfast. But not a lot of choice in the bar food menu in the evening. Would definitely use this hotel again.
Séjour de 2 nuits en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear Sandra,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating and such detailed feedback which will benefit all of our guests; old and new! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Satisfaisant

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Expensive car park chargers
Grand building, very friendly staff. But - room only just ok - required some refurbishing and adjustments. Bathroom worn and needs replacement. Bed clean and room clean. Car park charge very expensive and a complete rip-off.
Séjour de 1 nuit en janvier 2024
Réponse de Trevor le 22 janv. 2024
Dear Andrew,Thank you for your review of our hotel after your recent stay. Please accept my apology for your disappointment with aspects of our décor and age of some elements within the hotel. I am able to assure you that we are planning a significant improvement plan over the next 12 months where all aspects of the hotel's facilities will be addressed. I have no doubt that you will note the gradual improvements on any return visits. I hope that we will have the opportunity of welcoming you back to stay with us again.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Stay.
Fantastic greeting upon arrival, helpful staff, friendly and efficient, hotel old but charming and kept clean at all times, never went without fresh linen and towels and a lovely breakfast. Only down points room to hot and if room is north facing blinded by sunlight so difficult to relax in room without drawing the curtains during the day.
Séjour de 4 nuits en janvier 2024
Réponse de Trevor le 10 janv. 2024
Dear Michael,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 10/10 rating and such lovely feedback. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Joanne

Séjour de 3 nuits en janvier 2024
Réponse de Trevor le 10 janv. 2024
Dear Joanne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 Bien

David, Vancouver

Voyage en couple
Les points forts : Propreté et personnel et service
Lovely heritage property just north of the North Pier. Walking distance to everything. Wonderful breakfast. Two very friendly and helpful male receptionists. The hotel is a bit tired from age, though, but many properties of that vintage are. Two complaints - one being that our loo didn't flush terribly well, and our request for maintenance did not resolve the issue. The other is that I felt that £14.10 was a bit inflated of a price for two gins and tonics ordered at the bar on our first night (not sure if the barman upped us to a premium gin without saying so). Still, the stay was satisfactory overall, and we'd be willing to give the Imperial another try on a future visit.
Séjour de 2 nuits en décembre 2023
Réponse de Trevor le 8 janv. 2024
Dear David,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. Please accept my apology for the issue you encountered with the toilet in your room and particularly that my maintenance team were unable to resolve it for you. I am able to assure you that I have addressed this with them and it has been fixed. I am delighted to see that you will be visiting us again in the future. Kind Regards, Trevor Vels General Manager

10/10 Excellent

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The polite and friendly staff are always on hand, even when really busy they make time and nothing is beneath them, Ricky was very polite on Reception and always had a smile.
Séjour de 3 nuits en décembre 2023
Réponse de Trevor le 3 janv. 2024
Dear Mike,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff and particularly Ricky - definitely one of our many stars within our team. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Vicky

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful building and lovely entrance area, the huge Christmas tree made it extra special for our trip and the staff were friendly and helpful. Would definitely stay again
Séjour de 2 nuits en décembre 2023
Réponse de Trevor le 3 janv. 2024
Dear Vicky,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Trevor le 31 déc. 2023
Dear Robert,Thank you for your lovely 5/5 review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic Christmas Stay
Lovely Christmas stay for 3 nights. Our sea view room was lovely, clean, large comfy bed, lots of storage and lovely and warm. The breakfasts were excellent, great quality and so much choice. The staff were all very friendly and so helpful. Would definitely highly recommend this hotel and will return in the future.
Séjour de 3 nuits en décembre 2023
Réponse de Trevor le 28 déc. 2023
Dear Martin,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so happy to see that we were able to create some special festive memories for you!We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back next year.Kind Regards,Trevor Vels General Manager

8/10 Bien

Alastair

Les points forts : Propreté et personnel et service
For the price and time of year, it was ok. Dinner was average and service was hit and miss. Breakfast standard.
Séjour de 1 nuit en décembre 2023
Réponse de Trevor le 24 déc. 2023
Dear Alistair,Thank you very much for your review of your recent stay with us.We are happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’m always happy with my stay at the imperial
Séjour de 3 nuits en décembre 2023
Réponse de Trevor le 24 déc. 2023
Dear Carol,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Mr Nick

Séjour de 1 nuit en décembre 2023
Réponse de Trevor le 20 déc. 2023
Dear Mr Nick,Thank you for your 10/10 review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Bien

Elaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Trevor le 20 déc. 2023
Dear Elaine,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We love room 328, there were some cobwebs on the ceiling but they are very high ceilings. Massive gaps in sash windows but again, a very old beautiful building, so to be expected. Toasters constantly on in dining room, so not eco friendly and they are useless, They provide coloured bread, nothing more! Fantastic location, great having a live singer in the bar. All the ones we saw were very good. Rooms always quiet regardless of how busy the hotel is. We do love this hotel!
Séjour de 3 nuits en décembre 2023
Réponse de Trevor le 20 déc. 2023
Dear Margaret,Thank you very much for your super detailed review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Trevor le 20 déc. 2023
Dear Linda,Thank you very much for your 10 out of 10 review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Trevor le 15 déc. 2023
Dear Daniel,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

pauline, York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Trevor le 15 déc. 2023
Dear Pauline,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room adequate shower poor
Excellent hotel services both staff and food. Room basic, bathroom basic however shower poor (controls difficult to operate and shower curtain too short).
Séjour de 1 nuit en décembre 2023
Réponse de Trevor le 15 déc. 2023
Dear Peter,Thank you for your detailed review of our hotel after your recent stay. I am delighted to read that overall, you enjoyed a pleasant stay with us.However, please accept my apology for the irritations caused by the length of the shower curtain and controls in your bathroom. We will attend to these issues immediately. I hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

6/10 Satisfaisant

Martin

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very old and outdated rooms.
Séjour de 3 nuits en décembre 2023
Réponse de Trevor le 15 déc. 2023
Dear Martin,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see that we clearly did not meet your expectations. I have noted your comment on our current decor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

2/10 Horrible

Gareth

Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023
Réponse de Trevor le 15 déc. 2023
Dear Gareth,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring that we did not meet your expectations.I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards to you. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Graeme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay!
Another really good stay at the Imperial Hotel blackpool!very comfortable room,nice and warm on an exceptionally cold day! Very friendly and helpful staff, very good breakfasts, the only negative was the toasters only seem to work on one side. The hotel was very clean and looked very festive, they have done a very good job with the Christmas decorations, really gets you in the mood for the Christmas by the sea on the promenade! A good choice of accommodation!
Séjour de 4 nuits en décembre 2023
Réponse de Trevor le 7 déc. 2023
Dear Graeme,Thank you very much for your review of your recent stay with us. We sincerely appreciate your lovely comments, particularly about our friendly staff, breakfast and our Christmas decorations. Festive Season is just around the corner!We are delighted that you enjoyed your stay with us and we hope to see you again soon.Kind Regards,Trevor Vels General Manager