Avis
5,6
5,6/10
Propreté
6,2/10
Personnel et service
5,2/10
Équipements
5,4/10
Infrastructures et conditions de l’hébergement
5,0/10
Écoresponsabilité
Avis
30 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
4/10 Médiocre
Voyageur vérifié
3 juil. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avis hotel
Voyageur vérifié
Séjour de 1 nuit en juin 2018
10/10 Excellent
Nathan, Galion
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en avril 2024
Réponse de Kumar le 18 avr. 2024
Thank you for taking the time to share your feedback with us about your recent stay. We truly appreciate your valuable comments and will make sure to pass them along to our team. Your feedback motivates us to continue improving our guest experience. Once again, thank you for sharing your thoughts with us. We look forward to welcoming you back and providing an even better experience during your next visit.
10/10 Excellent
Shubhankar
16 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Shubhankar
10/10 Excellent
Kaleshia
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaleshia
Séjour de 1 nuit en avril 2024
Réponse de Kumar le 16 avr. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We truly appreciate your valuable comments and will ensure to pass them along to our team. Your feedback serves as a great motivation for us to continue improving our guest experience. Once again, thank you for sharing your thoughts with us. We are eagerly looking forward to welcoming you back and providing an even better experience during your next visit.
8/10 Bien
Nathan, Galion
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en avril 2024
Réponse de Kumar le 13 avr. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We truly appreciate your valuable comments and will ensure to pass them along to our team. Your feedback serves as a great motivation for us to continue improving our guest experience. Once again, thank you for sharing your thoughts with us. We are eagerly looking forward to welcoming you back and providing an even better experience during your next visit.
2/10 Horrible
Yessica, Naples
Voyage en groupe, Voyage d’affaires
12 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yessica
Séjour de 11 nuits en avril 2024
Réponse de Kumar le 13 avr. 2024
Thank you for taking the time to provide us with your feedback. We highly appreciate it and understand the value it holds.We always strive to offer exceptional guest experience, and we apologize for falling short of your expectations this time.We appreciate you raising your concerns with us, and we look forward to the opportunity to serve you better in the near future.
2/10 Horrible
Yessica, Miami
8 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yessica
Séjour de 2 nuits en avril 2024
Réponse de Kumar le 9 avr. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely appreciate your valuable comments and we will make sure to convey them to our team. Your feedback serves as a great source of motivation for us to keep enhancing our guest experience. Thank you once again for sharing your thoughts with us. We eagerly look forward to welcoming you back and providing an even better experience during your next visit.
2/10 Horrible
Daniel
Voyage en famille
8 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en avril 2024
Réponse de Kumar le 8 avr. 2024
We are truly sorry to learn about your disappointing experience during your stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. This is certainly not the standard of service we strive to provide, and we are taking immediate steps to investigate and address the issues you've raised.Please be assured that we are taking the necessary steps to address the issue and ensure it does not happen again in the future.Thank you once again for bringing your concerns to our attention. We hope to have the opportunity to better serve you in the near future.
6/10 Satisfaisant
NIKHIL
5 avr. 2024
Les points faibles : Propreté
NIKHIL
Séjour de 1 nuit en mars 2024
Réponse de Kumar le 6 avr. 2024
Thank you for taking the time to share your experience with us. Your feedback is valuable to us.We always aim to provide an exceptional guest experience, and I apologize that we fell short of your expectations.Please be assured that we are taking the necessary steps to address the issue and ensure it does not happen again in the future.Thank you once again for bringing your concerns to our attention. We hope to have the opportunity to better serve you in the near future.
2/10 Horrible
Mechelle
Voyage en famille
2 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mechelle
Séjour de 2 nuits en mars 2024
Réponse de Kumar le 3 avr. 2024
Dear valued guest, Thank you for taking the time to complete the survey regarding your recent stay at our property. We are sorry to hear that we did not meet your expectations during your stay. Please accept our sincere apologies for any inconvenience caused. Please be assured that we take your feedback seriously and will be reviewing it carefully to identify areas where we can improve so that future guests can enjoy a better experience.
2/10 Horrible
Thom
Voyage en famille
31 mars 2024
Thom
Séjour de 2 nuits en mars 2024
Réponse de Kumar le 1 avr. 2024
Dear Guest,We are truly sorry to learn about your disappointing experience during your stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. This is certainly not the standard of service we strive to provide, and we are taking immediate steps to investigate and address the issues you've raised.We appreciate your diligence in bringing these matters to our attention. Please be assured that corrective actions will be taken, and we hope you can give us another chance to provide you with the service you deserve.
2/10 Horrible
Cassandra
Voyage en famille
24 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cassandra
Séjour de 2 nuits en mars 2024
Réponse de Kumar le 25 mars 2024
Thank you for taking the time to complete the survey regarding your recent stay at our property. We would like to extend our sincere apologies for not meeting your expectations. Your satisfaction is of most importance to us, and we will be carefully reviewing the feedback you provided in order to make improvements and ensure that future guests have a better experience. We hope that you will give us another opportunity to provide you with a superior experience should you choose to stay with us again.
6/10 Satisfaisant
bruce
Voyage en famille
22 mars 2024
Les points forts : Personnel et service
bruce
Séjour de 2 nuits en mars 2024
Réponse de Kumar le 22 mars 2024
Dear Guest,We apologize for the unpleasant conditions you encountered in your room, as well as the issue with your TV. We are truly sorry for any disappointment this caused you. We will thoroughly investigate your concerns and take all necessary steps to ensure that our guests have a pleasant stay with us in the future. We kindly ask for another chance to make things right and welcome you back to stay with us. Thank You,
2/10 Horrible
Stacy
Voyage en famille
22 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stacy
Séjour de 2 nuits en mars 2024
Réponse de Kumar le 22 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Satisfaisant
Battleground
Voyage en couple
17 mars 2024
Battleground
Séjour de 3 nuits en mars 2024
Réponse de Kumar le 22 mars 2024
We are truly sorry to learn about your disappointing experience during your stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. This is certainly not the standard of service we strive to provide, and we are taking immediate steps to investigate and address the issues you've raised.
2/10 Horrible
Rogelio
9 mars 2024
Rogelio
Séjour de 4 nuits en mars 2024
Réponse de Kumar le 30 mars 2024
Thank you for taking the time to share your feedback with us about your recent stay. We appreciate your comments and will make sure to pass them along to the team. Your feedback serves as motivation for us to continue improving our guest experience.Once again, thank you for sharing your thoughts with us. We look forward to welcoming you back and providing an even better experience during your next visit.
2/10 Horrible
Chad
8 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chad
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 19 mars 2024
Hi Chad, Thank you for sharing your review. As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit. Your experience is important to us and we hope for the opportunity to improve in the future. Please visit again.Natalie #Team6
10/10 Excellent
Charles W
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles W
Séjour de 1 nuit en mars 2024
Réponse de Kumar le 6 mars 2024
Thank you for sharing your comments regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. We hope your next visit will be even better.Sincerely,Kumar Parekh
2/10 Horrible
Tyler
25 févr. 2024
Tyler
Séjour de 1 nuit en février 2024
Réponse de Kumar le 22 mars 2024
Thank you for taking the time to share your feedback with us about your recent stay. We appreciate your comments and will make sure to pass them along to the team. Your feedback serves as motivation for us to continue improving our guest experience. Once again, thank you for sharing your thoughts with us. We look forward to welcoming you back and providing an even better experience during your next visit.
2/10 Horrible
Thaddeus
Voyage d’affaires, Voyage en couple
23 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Thaddeus
Séjour de 4 nuits en février 2024
Réponse de Nancy Y. le 6 mars 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
2/10 Horrible
Christopher
Voyage en groupe
19 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en février 2024
Réponse de Kumar le 19 févr. 2024
We are truly sorry to learn about your disappointing experience during your stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. This is certainly not the standard of service we strive to provide. We appreciate your diligence in bringing these matters to our attention. Please be assured that corrective actions will be taken, and we hope you can give us another chance to provide you with the service you deserve
2/10 Horrible
Anika
Voyage en couple
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anika
Séjour de 1 nuit en février 2024
Réponse de Kumar le 19 févr. 2024
We are truly sorry to learn about your disappointing experience during your stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. This is certainly not the standard of service we strive to provide, and we are taking immediate steps to investigate and address the issues you've raised.We apologize for the unpleasant conditions you encountered in your room and for the TV issue. The behavior of our staff, particularly at the front desk, is unacceptable, and we will address this matter promptly. Your experience with the unexpected charges is also deeply concerning, and we assure you that we will thoroughly review our procedures to prevent such incidents in the future.We appreciate your diligence in bringing these matters to our attention. Please be assured that corrective actions will be taken, and we hope you can give us another chance to provide you with the service you deserve.
10/10 Excellent
Anthony
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 4 nuits en décembre 2023
Réponse de Kumar le 19 févr. 2024
Thank you for taking the time to provide your feedback. Your feedback is important to us, Thank you for sharing your positive experience, and we hope the rest of your stay is just as enjoyable!
2/10 Horrible
Lucas
Voyage d’affaires
14 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lucas
Séjour de 1 nuit en décembre 2023
8/10 Bien
Victoria
3 déc. 2023
Les points faibles : Équipements
Victoria
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 12 déc. 2023
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Cameron A. #Team6
4/10 Médiocre
Ricardo
Voyage en famille
2 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 7 nuits en novembre 2023
Réponse de Brand Experience Team le 12 déc. 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Cameron A. #Team6
10/10 Excellent
Darius
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Darius
Séjour de 1 nuit en novembre 2023
8/10 Bien
Linda
Voyage en famille
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en novembre 2023
Réponse de Kumar le 15 nov. 2023
Thanks for your stay and the feedback telling us about the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.Sincerely,Kumar
2/10 Horrible
Matthias
29 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthias
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 6 nov. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
10/10 Excellent
Ronnell OKeith
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronnell OKeith
Séjour de 22 nuits en septembre 2023
Réponse de Nancy Y. le 6 nov. 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
8/10 Bien
Misty
8 sept. 2023
Les points forts : Personnel et service et confort de la chambre
Misty
Séjour de 2 nuits en septembre 2023
Réponse de Brand Experience Team le 18 sept. 2023
Hey Misty, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6
2/10 Horrible
Domenico
30 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disgusting and Creepy
Domenico
Séjour de 7 nuits en juillet 2023
Réponse de Brand Experience Team le 8 août 2023
Hi Domenico,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
2/10 Horrible
Lacasha
30 juil. 2023
Les points faibles : Propreté, personnel et service, confort de la chambre
Lacasha
Séjour de 1 nuit en juillet 2023
2/10 Horrible
Dirk-Uwe
Voyage en famille avec de jeunes enfants
29 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirk-Uwe
Séjour de 1 nuit en juillet 2023
Réponse de Brand Experience Team le 8 août 2023
Hi Dirk,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
2/10 Horrible
Brian
Voyage en famille, Voyage d’affaires
19 juil. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Brian
Réponse de Brand Experience Team le 1 août 2023
Hi Brian,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
2/10 Horrible
Nesrin
9 juil. 2023
Les points faibles : Propreté et personnel et service
Nesrin
Séjour de 1 nuit en juillet 2023
2/10 Horrible
Dilhala
Voyage en famille
8 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dilhala
Séjour de 13 nuits en juin 2023
6/10 Satisfaisant
Kyra
3 juil. 2023
Kyra
Séjour de 1 nuit en juillet 2023
8/10 Bien
Chad
1 juil. 2023
Les points forts : Propreté et personnel et service
Chad
Séjour de 1 nuit en juin 2023
8/10 Bien
Chad
14 juin 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Chad
Séjour de 1 nuit en juin 2023
2/10 Horrible
Jon
11 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst stay ever
Jon
Séjour de 3 nuits en juin 2023
Réponse de Brand Experience Team le 20 juin 2023
Hi Jon, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Maz K. #Team6
2/10 Horrible
Raid
4 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raid
Séjour de 1 nuit en juin 2023
Réponse de Nancy Y. le 14 juin 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
2/10 Horrible
Edwin
4 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edwin
Séjour de 1 nuit en juin 2023
Réponse de Nancy Y. le 14 juin 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
21 mai 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst stay ever
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de Brand Experience Team le 31 mai 2023
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6
2/10 Horrible
Darrelle Jean
20 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darrelle Jean
Séjour de 1 nuit en mai 2023
2/10 Horrible
Terri
20 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terri
2/10 Horrible
Ben
Voyage en famille avec de jeunes enfants
12 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ben
Séjour de 1 nuit en mai 2023
Réponse de Nancy Y. le 23 mai 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
2/10 Horrible
glenn
10 mai 2023
glenn
Séjour de 1 nuit en mai 2023
Réponse de Nancy Y. le 23 mai 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
2/10 Horrible
Michael
Voyage d’affaires, Voyage en couple
8 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2023
Réponse de Brand Experience Team le 15 mai 2023
Hi Michael,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6