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Avis sur Hampton by Hilton Guarulhos Airport

3 out of 5
Hampton by Hilton Guarulhos Airport
Rua Pedro De Toledo, 1000, Guarulhos

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 759 avis sur 1297." "
Note des voyageurs de 8 (Bien), d’après 328 avis sur 1297." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1297." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1297." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1297." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel mais service de navette à revoir
Les + Belle chambre confortable Belle salle de bain Service efficace et poli Pratique quand on a un vol a prendre Les - la navette n’est jamais venue me chercher à l’aéroport et pourtant je l’ai attendue au bon endroit et pendant 1h30 ! On a prétexté une panne mais personne ne m’a jamais prévenu. Qualité des buffets moyenne
Séjour de 1 nuit en décembre 2023
Réponse de Odecio le 2 janv. 2024
Dear Gilles,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Guy, Saint-Donat

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
D’avoir un service de restauration et le service de navette vers l’aéroport.
Séjour de 1 nuit en décembre 2023
Réponse de Odécio le 11 déc. 2023
Dear Guest,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

BERNARDINO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Odécio le 23 oct. 2023
Caro Hóspede, Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

10/10 Excellent

jean

Séjour de 1 nuit en mai 2023
Réponse de Odécio le 19 juin 2023
Caro Jean, Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

10/10 Excellent

Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Odecio le 13 mars 2023
Caro Hóspede, Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

8/10 Bien

Serge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste une nuit avant de prendre l'avion...
Séjour de 1 nuit en janvier 2023
Réponse de Odécio le 6 févr. 2023
Dear Serge,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Rowel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and ckean
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 22 avr. 2024
Dear Rowel,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

4/10 Médiocre

Federico

Les points forts : Propreté et personnel et service
The shuttle from the hotel that picks up guests from the airport arrived late I had to wait over an hour till its arrival (keep this in mind if you have a short layover) the shuttle pick up areas had no signs or instructions you are on your own to figure it out, you could have up to 8/10 shuttles from different hotels arriving at the same tome is very chaotic and hard to find yours, the hotel is okey for an overnight hotel, the staff is kind and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 15 avr. 2024
Dear FedericoWe conduct our business with commitment and transparency, so your feedback is extremely important to the improvement of the services we offer. We regret not having met your expectations and we apologize for the failures. We know how much training, monitoring and development of our employees is necessary and important. Your comments have been forwarded to the staff to share and reflect on the experience you had through your stay. This way we value the opinions and feedback from our customers indicating their impressions about their stay and how we can improve it. It helps us to offer a better experience both for you and other guests in the future.We hope to see you soon. Sincerely,

10/10 Excellent

Doug, Waxhaw

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent buffets offered at the hotel restaurant
Séjour de 2 nuits en avril 2024
Réponse de Odécio le 22 avr. 2024
Dear Doug,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Doug, Waxhaw

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The breakfast buffet offered a large variety of food and beverages. The same restaurant provided a delicious lunch and dinner buffet. It is close to the Guarulhos airport and has a reliable airport shuttle around the clock.
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 22 avr. 2024
Dear Doug,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

Laura Rosela

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel conveniente si vas a viajar por avion ya que esta muy cerca del aeropuerto. Es comodo y el desayuno es bueno
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 15 avr. 2024
Estimada LauraMuchas gracias por tu publicación. Recibir comentarios de nuestros clientes es muy importante para nuestro futuro.Gracias por contribuir con nosotros.Odécio Paz JuniorGerente general

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For those who need to stop close to GRU for 1 or 2 nights, this hotel is possibly the best cost x benefits option around.
Séjour de 2 nuits en avril 2024
Réponse de Odécio le 15 avr. 2024
Dear Alexandre,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

6/10 Satisfaisant

elza

The towels are very old, scratches my body, crazy!
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 15 avr. 2024
Dear Elza,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Clarence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manager was very nice and accomplished sll my needs
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 8 avr. 2024
Dear Clarence,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

4/10 Médiocre

EVAN

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ill equipt.staff not too helpful.
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 8 avr. 2024
Dear Evan,We conduct our business with commitment and transparency, so your feedback is extremely important to the improvement of the services we offer. We regret not having met your expectations and we apologize for the failures. We know how much training, monitoring and development of our employees is necessary and important. Your comments have been forwarded to the staff to share and reflect on the experience you had through your stay. This way we value the opinions and feedback from our customers indicating their impressions about their stay and how we can improve it. It helps us to offer a better experience both for you and other guests in the future.We hope to see you soon.

2/10 Horrible

Joel

Very Spence for cool food ugly rooms First and last tme
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 8 avr. 2024
Dear Joel,We conduct our business with commitment and transparency, so your feedback is extremely important to the improvement of the services we offer. We regret not having met your expectations and we apologize for the failures. We know how much training, monitoring and development of our employees is necessary and important. Your comments have been forwarded to the staff to share and reflect on the experience you had through your stay. This way we value the opinions and feedback from our customers indicating their impressions about their stay and how we can improve it. It helps us to offer a better experience both for you and other guests in the future.We hope to see you soon.

8/10 Bien

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Odécio le 8 avr. 2024
Caro Eduardo, Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de ODecio le 3 avr. 2024
Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

10/10 Excellent

Alicia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were clean and nice. I appreciated a quiet atmosphere for sleeping. The food buffet was delicious and the staff were lovely!
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 3 avr. 2024
Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Benedicto, Marietta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de ODécio le 3 avr. 2024
Muchas gracias por tu publicación. Recibir comentarios de nuestros clientes es muy importante para nuestro futuro.Gracias por contribuir con nosotros.Odécio Paz JuniorGerente general

10/10 Excellent

JUAN DIEGO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Odécio le 3 avr. 2024
Muchas gracias por tu publicación. Recibir comentarios de nuestros clientes es muy importante para nuestro futuro.Gracias por contribuir con nosotros.Odécio Paz JuniorGerente general

8/10 Bien

Valeria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good property! Very busy! Very good breakfast and staff
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 25 mars 2024
Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

6/10 Satisfaisant

Marquette

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 25 mars 2024
Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

10/10 Excellent

Sofia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice 👍
Séjour de 1 nuit en mars 2024
Réponse de ODécio le 25 mars 2024
Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 18 mars 2024
Caro David, Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

4/10 Médiocre

LUIS

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Esta un poco descuidado, el restaurante justito tirando a mediocre. Hasta la 01:00 de la mañana te puedes despertar por el despegue/aterrizaje de algún avión
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 18 mars 2024
Estimado LuisMuchas gracias por tu publicación. Recibir comentarios de nuestros clientes es muy importante para nuestro futuro.Gracias por contribuir con nosotros.Odécio Paz JuniorGerente general

8/10 Bien

Joanne

Voyage en couple
Les points forts : Propreté et personnel et service
Close to the airport
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 18 mars 2024
Dear Guest,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Betty

Kill two mosquitoes in the room
Séjour de 1 nuit en mars 2024
Réponse de Od[ecio le 18 mars 2024
Dear Guest,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

Robin, Oberhausen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Freundliches Personal und grosses Frühstück
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 11 mars 2024
Dear Robin,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

Roelf

Les points forts : Propreté et personnel et service
No soap in the vanity and containers in the shower are blocked.
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 11 mars 2024
Dear Roelf,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Ken

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport
Séjour de 1 nuit en février 2024
Réponse de Odécio le 11 mars 2024
Dear Ken,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Claus

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a good transit stay Hampton has a shuttle service going every hour from each gru terminal 2 & 3 Check in with late checkout worked well as well the reserved seat for the shuttle Breakfast hat a good selection.
Réponse de Odécio le 11 mars 2024
Dear Claus,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

6/10 Satisfaisant

Marco

Voyage d’affaires
Les points forts : Propreté
They put me in a room on the ground floor specially equipped for handicapped guests.
Séjour de 1 nuit en mars 2024
Réponse de Odécio le 4 mars 2024
Dear MArco,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

daisy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Night staff very friendly
Réponse de Odécio le 4 mars 2024
Dear Daisy,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

Roy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a decent room. The breakfast was good. Staff was really nice. Not a US Hilton but we’re not in the US.
Réponse de Odécio le 4 mars 2024
Dear Roy,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Deborah, Southwest Ranches

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good restaurant
Séjour de 1 nuit en février 2024
Réponse de Odécio le 4 mars 2024
Dear Deborah,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

4/10 Médiocre

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in took too long. Only one person.
Séjour de 1 nuit en février 2024
Réponse de Odécio le 4 mars 2024
Dear Luis,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

monica

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel to stay the night before your flight.
Séjour de 1 nuit en février 2024
Réponse de ODécio le 4 mars 2024
Dear Monica,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Neva

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy airport pickup and drop off! Vast breakfast buffet
Séjour de 1 nuit en février 2024
Réponse de Odécio le 26 févr. 2024
Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

Riccardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Purtroppo non c’era energia elettrica, era funzionante solo un generatore che garantiva acqua calda ma niente luci e possibilità di carica devices in camera.
Séjour de 1 nuit en février 2024
Réponse de ODécio le 26 févr. 2024
Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

6/10 Satisfaisant

Erich, Altos Arroyo Hondo II

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Odécio le 26 févr. 2024
Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Crystal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The man working at the front desk during my check in was friendly. He also spoke multiple languages so I could speak comfortably. The room was bigger than expected. Everything is clean and working. Airport shuttle is a good bonus.
Séjour de 1 nuit en février 2024
Réponse de Odécio le 19 févr. 2024
Dear CrystalWe are proud to receive your comments and compliments about your accommodation at our Hotel.The time you have dedicated to us motivates us even more to improve the products and services we offer, as we dedicate ourselves to the art of welcoming. Your comments have been passed on to the teams to share and reflect on the experience you experienced during your stay.We value the comments and suggestions that our customers report, as we know exactly where and how we can improve to always go further, and overcome the experience of a pleasant hosting and cordial service. Thank you for choosing us and we look forward to your next accommodation with us or in one of our developments.Odécio Paz JuniorGeneral Manager

4/10 Médiocre

Justin

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Séjour de 1 nuit en février 2024
Réponse de Odécio le 19 févr. 2024
Dear Justin,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms, friendly staff, shuttle to and from the airport, and a great breakfast buffet.
Séjour de 1 nuit en février 2024
Réponse de Odécio le 19 févr. 2024
Dear Stephen,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
4:30 AM FULL Breakfast. ENGLISH speaking. Well staffed. SPACIOUS Room. I'm Expedia Gold / Platinum . SUPERB value at my rate.
Séjour de 1 nuit en février 2024
Réponse de ODécio le 19 févr. 2024
Dear Jonathan,We are proud to receive your comments and compliments about your accommodation at our Hotel.The time you have dedicated to us motivates us even more to improve the products and services we offer, as we dedicate ourselves to the art of welcoming. Your comments have been passed on to the teams to share and reflect on the experience you experienced during your stay.We value the comments and suggestions that our customers report, as we know exactly where and how we can improve to always go further, and overcome the experience of a pleasant hosting and cordial service. Thank you for choosing us and we look forward to your next accommodation with us or in one of our developments.Odécio Paz JuniorGeneral Manager

8/10 Bien

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good, except that they charged the same price for lunch when the lunch was the same food as dinner last night.
Séjour de 1 nuit en février 2024
Réponse de Odécio le 19 févr. 2024
Dear Jessica,Thank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

6/10 Satisfaisant

Gustavo

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Odécio le 19 févr. 2024
Caro Gustavo, Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facilidade de deslocamento para / de aeroporto; alimentação disponível.
Séjour de 1 nuit en février 2024
Réponse de Odécio le 13 févr. 2024
Prezada Denise Agradecemos imensamente a sua publicação. Receber um feedback dos nossos clientes é muito importante para o nosso futuro. Obrigado por contribuir conosco.Odécio Paz Junior Gerente Geral

10/10 Excellent

Ivy, Lakeland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended
Séjour de 1 nuit en janvier 2024
Réponse de Odécio le 13 févr. 2024
Dear IvyThank you very much for your publication. Receiving feedback from our customers is very important to our future.Thank you for contributing with us.Odécio Paz JuniorGeneral manager

8/10 Bien

Marita

Voyage en couple
Les points forts : Propreté et personnel et service
Nos quedamos sin Luz durante la madrugada ( hora a la que teníamos que salir. ) !!!!
Séjour de 1 nuit en février 2024
Réponse de Odécio le 13 févr. 2024
Estimada MaritaMuchas gracias por tu publicación. Recibir comentarios de nuestros clientes es muy importante para nuestro futuro.Gracias por contribuir con nosotros.Odécio Paz JuniorGerente general