Studio, 1 très grand lit, non-fumeurs | Bureau, rideaux occultants, fer et planche à repasser, Wi-Fi gratuit
Vérifier la disponibilité

Avis sur Extended Stay America Suites Santa Barbara Calle Real

2.5 out of 5
Extended Stay America Suites Santa Barbara Calle Real
4870 Calle Real, Santa Barbara, CA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 305 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 302 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 193 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 109 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 91 avis sur 1000." "

7,6/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

benoit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propreté des lieux
Séjour de 2 nuits en février 2023

10/10 Excellent

philippe

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
Séjour de 1 nuit en avril 2022

8/10 Bien

Rosanne

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Clean but...
They had clean the carpet during the day, it was soak wet. Took our whole stay to dry. It was very humid in the room during the to days we where there.
Séjour de 2 nuits en août 2019
Réponse de Hotel Management le 14 août 2019
Rosanne, We appreciate you taking the time to review your experience at Extended Stay America. It is a delight to know you liked our offerings and that you had a great stay with us. Your feedback is shared with our housekeeping team to be more diligent going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

8/10 Bien

nora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très bien
Hotel très bien Chambre propre confortable, accueil très agréable et professionnel
Séjour de 1 nuit en mars 2019
Réponse de Hotel Management le 7 avr. 2019
Nora, thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that the service provided by our excellent staff met all your expectations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

6/10 Satisfaisant

Marie-Eve

Séjour de 1 nuit en août 2018
Réponse de Hotel Management le 15 août 2018
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

6/10 Satisfaisant

Sofia

Les points forts : Personnel et service
Not Fresh towels and a linen, but hotel is good.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Dear Sofia, Thank you for reviewing your recent stay; we value each of your comments. We are happy to read that you like our hotel. However, we genuinely regret a few housekeeping issues you encountered, like a dirty towel and linen. We hope you will accept our apologies for any inconvenience this has caused. Thank you for being our guest. We look forward to your next visit!Sincerely,Hotel Management

2/10 Horrible

Israelita

I usually read other reviews about the hotel before booking, but Ihad to book ASAP & checked in late night. I’ve seen a car at the parking lot w window broken into. The key cards were not working properly ( it took some time to open)on side door entrance of property and need to take stairs to the 2nd floor to my room with my luggage s. The hallway lights so dimmed, carpets dirty, walls thin you can hear people from other room.! the first 30mins :, the fire alarm went off I complained to the manager the next day- another guest was cooking and triggered the alarm system the manager was aware. I asked how come no shampoo and conditioner in the room. She said you have to request it when you check in. Really?! I had to shorten my stay and leave early. Of course the staff messed up on the charges.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 10 avr. 2024
Dear Israelita, Thank you for choosing our hotel during your recent visit to our area. We sincerely apologize for the inconvenience you encountered during your stay. Your concerns regarding the key cards, cleanliness, and room amenities are noted, and we'll address them internally to ensure a smoother experience for our guests. We regret that your stay fell short of expectations, and we're committed to improving our services. Regarding your billing issue, we ask that you give us some time to look into this. We hope you will give us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

2/10 Horrible

Justin

Voyage en groupe
Les points faibles : Personnel et service et équipements
The service at this establishment was incredibly disappointing and disrespectful. Upon entering, the woman at the front desk subjected my colleagues and me to discriminatory remarks, such as insinuating that we might damage the hotel and stereotyping us as troublemakers. Additionally, when politely requesting clarification due to her mumbling, she responded with hostility, questioning why we were allegedly "nervous." Such treatment is completely unacceptable and tarnished our experience at the hotel ruining our stay here at Santa Barbara.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Justin, We are disappointed to learn about your experience at our hotel. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We appreciate your feedback and apologize that you were not happy with our service on your visit. Your comments will be shared with our team for evaluation. We hope you will consider giving us another chance to make a better impression whenever your travels bring you our way. Sincerely,Hotel Management

6/10 Satisfaisant

Sharon

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kristeen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and good for a weekend trip

6/10 Satisfaisant

eloisa

Voyage d’affaires
Les points forts : Propreté et personnel et service
Grab and go breakfast I wasn’t expecting that. A bit old and outdated but ok. Sheets did t look to clean or they may have been stained. It was ok.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 13 mars 2024
Dear eloisa, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

8/10 Bien

Blanca

Séjour de 1 nuit en mars 2024

10/10 Excellent

Chris

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff on site are always so friendly that it warma my heart to the extent the ladies have gone to assure i have an excelent time!
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 2 mars 2024
Dear Chris, We are so grateful for your words about your trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here are friendly and very accommodating. The other guest are quiet which is nice
Séjour de 1 nuit en février 2024

10/10 Excellent

Keith

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service by staff. Hot water in the shower! The room was clean and everything worked good. I’ll be coming back next week. I would suggest a refresh on the interiors for the look is dated.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 17 févr. 2024
Dear Keith, Thank you for the generous feedback for Extended Stay America! We are delighted you recognized our staff members' efforts and appreciated the cleanliness and functionality of our accommodations. We are committed to ensuring a seamless visit for each guest, and we'll certainly enjoy passing along your compliments to our devoted team. We value your feedback regarding the interiors, and we'll certainly take it into consideration as we continually strive to enhance our guests' experience. We look forward to welcoming you back soon and providing you with another fulfilling stay.Sincerely,Hotel Management

10/10 Excellent

Leslie, Victorville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is very accessible and very quiet.
Séjour de 1 nuit en février 2024

2/10 Horrible

KEVIN

Séjour de 4 nuits en février 2024

6/10 Satisfaisant

Bryan

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024

4/10 Médiocre

Sonia

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk (Sara) was very welcoming & coffee was great. Room smelled old & musty, floor was sticky. Curtains looked ancient & when I moved them to open a window my hand felt dirty. Other guests looked like they lived in this place & shady to say the least. Glad I had my bully pit staying with me. So loud at night like people slept during the day & up all night, never again!!
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 7 févr. 2024
Dear Sonia, Thank you for taking the time to provide feedback about your recent stay. We are sorry to hear that you experienced some issues during your stay, and we apologize for not meeting your expectations. Your comments have helped us identify areas we need to improve, and we will take the necessary actions to ensure that future guests have a better experience. We hope you will revisit us and allow us to demonstrate the exceptional service for which we are known.Sincerely,Hotel Management

6/10 Satisfaisant

Robert

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Ram

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I totally surprised there is no breakfast and you mentioned that breakfast included don’t cheat the customers like this and room was very smelly and I changed to other room and the same situation
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Ram, We sincerely apologize for the inconvenience you experienced during your stay. We regret any miscommunication regarding breakfast and understand the impact on your experience. Additionally, we're sorry to hear about the unpleasant odor in your room. Please be assured that we take these matters seriously, and we will address them internally. Your feedback is valuable, and we appreciate your understanding. We hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall nice place to stay . Friendly staff . Pet friendly.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Gloria, We are happy you chose Extended Stay America for your recent visit to the city. We're thrilled to hear you enjoyed your stay and found our staff friendly. As a pet-friendly hotel, we strive to provide a welcoming experience for all guests and their furry friends. We appreciate your feedback and hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

10/10 Excellent

Julie, KUNA

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Jannet

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here have such a good customer service thus the reason i choose to return instead of going elsewhere in town.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Tricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No coffee at hotel
We stayed at this hotel because it was close to the airport. When i checked (and since there was no coffee maker in the rooms) i clearly asked if the lobby coffee maker would have coffee at 4:00am (our plane was to leave at 5:30am) in the morning. The check in person said maybe yes and maybe not????? Coffee was old and not even warm.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Tricia, We appreciate your feedback regarding your recent stay with us. We are sorry that the coffee experience fell short of your expectations. We apologize for any inconvenience this may have caused. Your comments will be shared with our team to ensure we address this issue and provide a better experience for our guests in the future. We hope you'll give us another chance to host you and provide the excellent service we strive for at Extended Stay America. Thank you for choosing to stay with us.Sincerely,Hotel Management

8/10 Bien

Lee

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Anantha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Nice place was ok. Nice especially since we were traveling with pet. In and out was conveniently across the street. Staff was friendly
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Genaro

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Great Hotel. Excellent front desk service. Excellent hotel room. Great surroundings. Breakfast service, ok, but could be better.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Genaro, Thank you for your fabulous feedback! We're thrilled to read that you enjoyed your time with us at Extended Stay America, and we appreciate your kind words about your experience. It is delightful to learn that our front desk service, hotel room, and surroundings made your visit exceptional. We value your input regarding our complimentary grab-and-go breakfast and will certainly consider ways to enhance this aspect to improve our guest experience. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Management

2/10 Horrible

Amanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was spacious and it's conveniently located right off the freeway, aside from that, this place sucked. There are no smoking signs outside every door, yet it smelled like pot the whole time we were there. The beds were so uncomfortable, we hardly slept. The thermostat did not adjust the temperature properly, so it either got too hot or too cold in the room. The description says that breakfast is available, that is laughable. They had coffee, granola bars, and prepackaged muffins. I wouldn't call that breakfast. You had to ask for everything. We needed dishes and silverware, which were provided upon request. The shampoo was at the front desk and I think they had toothbrushes and toothpaste if you needed. You get what you pay for I guess. Happy New Year!
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 31 janv. 2024
Dear Amanda, We appreciate your detailed feedback regarding your recent stay. While we're glad to hear you found the room spacious and appreciated the convenient location, we sincerely apologize for the issues you encountered. Maintaining a comfortable and pleasant environment for our guests is our priority, and we regret any inconvenience caused by the smell, uncomfortable beds, and thermostat issues. Your comments about breakfast and amenities are noted, and we are actively working to address these concerns. Your feedback helps us improve, and we thank you for sharing your experience. Happy New Year!Sincerely, Hotel Management

10/10 Excellent

Aldrin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great, thanks!!!
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 3 janv. 2024
Dear Aldrin, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please visit us for another exciting stay.Sincerely,Hotel Management

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can't say that it's unique but the staff are all swell.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

JOSE

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Jayant

Reception Desk is unavailable from 11pm to 7am.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 8 déc. 2023
Dear Jayant, Thank you for sharing your experience. We are glad that you had a pleasant stay overall. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

10/10 Excellent

Stephanie

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wish they had brighter lights in the rooms. It’s like they went with the lowest watt bulb in all the fixtures and it felt super dark and made everything yellow. This part is just me being ticky: they need to put out more and pre packaged muffins and granola bars to call it breakfast. That said, it was a really nice place to stay.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 6 déc. 2023
Dear Stephanie, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. We appreciate your input regarding the room lighting and breakfast options. Your comments are valuable, and we'll certainly take them into consideration as we aim to enhance the overall guest experience. We're glad to read that despite these minor concerns, you found our place to be a pleasant stay. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

2/10 Horrible

Sarah

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I stayed for it’s a convenient stop. Dislike, that it was old, outdated. Curtains had holes. Rooms are small. Complimentary breakfast was misleading, skipped it entirely. Felt & looked like a rundown motel on the side of a road.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 7 déc. 2023
Dear Sarah, We apologize for falling short of your expectations during your stay. It's disheartening to read that you found the accommodations outdated and not up to standard. We take your feedback seriously and will use it to address areas for improvement. Regarding the breakfast, we'll review our offerings to ensure accurate representation. We understand the importance of providing a positive experience for our guests, and we're committed to making necessary enhancements. We appreciate your candid feedback and hope to have the opportunity to welcome you back for an improved stay. Sincerely,Hotel Management

4/10 Médiocre

Lisa

Voyage en famille
Les points faibles : Personnel et service et équipements
We had a subpar experience with this property. Upon arrival there was noone at the desk. It took a good 15 minutes for someone to appear. We were close to calling the front desk. When they did appear there were no apologies or greetings. Adia, I believe was their name, was unfriendly and seemed annoyed. The room was very tired and the bathroom was dirty. For the price, albeit it was a holiday weekend, was not worth the room. We will not be staying here again.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 30 nov. 2023
Dear Lisa, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff Best of all no bugs Muffins were very stale Coffee was good
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Gyanendra, Campbell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

8/10 Bien

Jerry

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Pamela

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Good for the price.
It was was fine for the price. Staff was nice. The hotel is super dated.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Pamela, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. However, we thank you for your kind remarks about our hospitality and affordable price. Thank you for choosing us; we look forward to serving you better in the future.Sincerely, Hotel Management

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We booked room with kitchen, but it had zero utensils, pots,pans etc. We went to front desk for these, but they dont even offer soap to clean them. Had to go back to front desk for shampoo, Frig exterior was dirty.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Mark, Thank you for staying at our hotel. We apologize for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely, Hotel Management

8/10 Bien

Diego, leander

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Improve the breakfast and condition of bed/s.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 19 nov. 2023
Dear Diego, Thank you for sharing your thoughts on your recent stay. We appreciate your insights regarding the breakfast offerings and the condition of the beds. We take your comments seriously and will address these areas to enhance the overall guest experience. Your satisfaction is important to us, and we are committed to improving based on your input. Please know that your feedback is invaluable, and we hope to welcome you back for an enhanced stay in the future. Thank you for choosing us, and we look forward to exceeding your expectations. Sincerely,Hotel Management

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Letha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Trip was relaxing and comfortable.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Frank, Tenafly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Judith, Hemet

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff is very helpful. Hotel was nice and quiet. We were supposed to have a queen size bed but got 2 doubles. No biggie we were tired and just slept in separate beds for our short stay. In a perfect location for our stay.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 5 nov. 2023
Dear Judith, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management