Avis sur DoubleTree by Hilton Hotel Olbia - Sardinia
DoubleTree by Hilton Hotel Olbia - Sardinia
Via Isarco 5/7, Olbia
Avis
8,6
Excellent
9,2/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
4 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2023
Réponse de Barbara le 6 nov. 2023
Dear Sir, all the problems you had since day one, were unreasonable because you complained about inadequate meals time. Please be informed that our restaurant opens for dinner time, every day, from 19.30 to 22.30, like 90% of the hotels all over the world. The reason why you did not accept our service time and reported inadequate, is because you told us your children go to bed very early. As you can understand, we cannot change the opening time for this reason, as in return we would have many complains by other guests about the early dinner service. You complained to us regarding the car rental. Please be informed that it is not a service we offer directly, we have a partner who we collaborate with but we have nothing to do with it. We told you for any problem to contact the agency but you kept complaining with us; because of that we found out that you pretended to have immediately back the amount that was held as deposit on your cc at the renting car time. The lady from the agency, told you that this amount has been released when you returned the car, but it can take some days to see the money back in your bank account, you did not accept this info and claimed the instant return of this amount. Please be informed that no matter is not our job and again, we have nothing to do with it, this is a universal procedure and the time that passes between the moment the amount is released and the time this amount is credited back, depends on the banks, in this case between the rent a car agency’s bank and your bank. Anyway, we would like to know why complaining to us for a service we do not offer and we do not manage ? you complained about the bathroom; you reported that the toilet flush was not working properly, when our maintenance chief went to your room to check, he found out that you disassembled the toilet flush plaque on your own and broke a piece of the internal frame of the toilet flush, we had to dismantle everything and change the piece you broke in order to fix it, after that you complained about the fact that once you used the shower, the shower head dripped for several minutes, let me add “as everywhere in the world”; Anyway in order to stop you to complain, our maintenance chief, changed the whole piece with a brand new one.Last but not least, you left the room in a very poor condition, we threw 3 mattresses away as they were all soaked with urine. They could not be used again as they were stained and very very smelly, we found out you also broke some beds slats in the rolling beds. These beds can't be used anymore and we have to buy 2 new ones. You also pretended to have the cleaning service and linen changed several times per day, because you said you and your family stayed a lot in the room. In our property, we guarantee one cleaning service, once per day, but what you were asking was to have this service, 3 or 4 times per day free of charge. We thought that all the readers should know the truth behind your review. Thank you
8/10 Bien
Jean jacques
11 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean jacques
Séjour de 1 nuit en avril 2023
8/10 Bien
marie-jeanne
10 avr. 2023
marie-jeanne
Séjour de 1 nuit en avril 2023
8/10 Bien
Bachir
19 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité/prix
Bachir
Séjour de 1 nuit en novembre 2022
8/10 Bien
Silvana
Voyage en famille
22 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Silvana
Séjour de 7 nuits en mai 2022
Réponse de The DoubleTree by Hilton Olbia Sardinia le 13 juin 2022
Dear Silvana,
thank you for taking the time to leave us a feedback.
Our Rooms are Hilton Clean Stay certified, the chambermaids vacuum the carpets every day and they change the towels if they find them on the floor, left by the guests.
We would like to highlight that we are not in the middle of nowhere, but only 1.5 km from the city centre, 500 mt from the green city park "Fausto Noce" and 500 mt from the shopping street "Viale Aldo Moro".
Ours is a new development area.
We hope to see you again and we wish you a good day!
Kind Regards
10/10 Excellent
jacques stephane
Voyage en famille
29 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour Parfait
jacques stephane
Séjour de 2 nuits en avril 2022
Réponse de The DoubleTree by Hilton Olbia Sardinia le 4 mai 2022
Dear Jacques Stephane,
we cannot find the words to thank you for this beautiful review and we are happy you spent an impeccable stay in our property, from the bottom of our hearts.
Sandro thanks you a lot, and we are all looking forward to see you again at the DoubleTree by Hilton Olbia Sardinia (hopefully during summertime when you can enjoy our beautiful swimming pool).
We wish you all the best!
10/10 Excellent
Jean Jacques
19 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean Jacques
Séjour de 1 nuit en avril 2022
Réponse de The DoubleTree by Hilton Olbia Sardinia le 4 mai 2022
Dear Patrick,
thank you so much for your lovely review, we are happy you spent a good stay in our property and we hope to see you again!
Best Regards,
10/10 Excellent
PATRICK
Voyage d’affaires
16 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PATRICK
Séjour de 1 nuit en avril 2022
Réponse de The DoubleTree by Hilton Olbia Sardinia le 4 mai 2022
Dear Patrick,
thank you so much for your lovely review, we are happy you spent a good stay in our property and we hope to see you again!
Best Regards,
10/10 Excellent
ANTOINE
Voyage en famille
7 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ANTOINE
Séjour de 5 nuits en octobre 2021
Réponse de Sales and Marketing Office le 8 nov. 2021
Dear Antoine,
thank you so much for taking the time in leaving us this review.
We really appreciate your gesture.
We hope we will see you again in the next future and in the meanwhile we wish you a nice november ahead.
Warm Regards
8/10 Bien
Damien
Voyage en famille, Voyage en groupe
5 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien malgré bruit d'évacuation
Damien
Séjour de 2 nuits en octobre 2021
Réponse de Sales and Marketing Office le 5 nov. 2021
Dear Damien,
thank you so much for taking the time in writing this feedback!
The swimming pool officially closed on September the 30th, and you can find this information on our Expedia page and on our official website.
During this period the weather is too cold to keep the swimming pool open.
Despite of it, we hope you will have the chance to visit us again next year maybe during the warmer season when the swimming pool will be open!
We wish you a lovely day ahead,
Best Regards
8/10 Bien
Voyageur vérifié
24 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2021
Réponse de Sales and Marketing Office le 1 oct. 2021
Dear Guest,
thank you!
We hope to see you soon at the DoubleTree by Hilton Olbia Sardinia.
Best Regards
8/10 Bien
Geneviève
13 sept. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Geneviève
Séjour de 2 nuits en septembre 2021
Réponse de Sales and Marketing Office le 15 sept. 2021
Dear Genevieve,
thank you so much for your kind review!
We hope to see you again in the near future!
Best Regards
6/10 Satisfaisant
isabelle
10 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
isabelle
Séjour de 3 nuits en septembre 2021
Réponse de Sales and Marketing Office le 15 sept. 2021
Dear Isabelle,
thank you for sharing your feedback.
We wonder which are "les points noirs" that we would like to conceal with our pictures in our booking websites.
Regarding the location, our hotel stands in the city of Olbia, just 1 km from the city centre and 1 km from the sea port.
Despite of it, we wish you a good day.
Regards
10/10 Excellent
Ahmed
30 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ahmed
Séjour de 1 nuit en août 2021
Réponse de Sales and Marketing Office le 7 sept. 2021
Dear Ahmed,
thank you so much for your kind feedback!
We are happy you enjoyed your stay and we will take care of your suggestions about breakfast.
We wish you a lovely day ahead.
Regards,
8/10 Bien
Daniel
Voyage en famille
17 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 5 nuits en août 2021
Réponse de Sales and Marketing Office le 18 août 2021
Dear Daniel,
thank you very much for your kind review.
We will take care of your suggestions!
We wish you a lovely day ahead!
Nice Regards
6/10 Satisfaisant
Samuel
16 août 2021
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Demande de geste commercial
Samuel
Séjour de 7 nuits en juillet 2021
10/10 Excellent
Alexia
8 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexia
Séjour de 1 nuit en août 2021
Réponse de Sales and Marketing Office le 11 août 2021
Dear Alexia,
thank you so much for the highest score!
We look forward to see you again!
Our Best Regards
10/10 Excellent
Alexia
7 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un voyage amoureux
Alexia
Séjour de 4 nuits en août 2021
Réponse de Sales and Marketing Office le 18 août 2021
Dear Alexia,
such a beautiful review you wrote!
Thank you from the bottom of our hearts for the kind words you spent for us!
We really appreciate them.
We hope to see you again in the next future at the DoubleTree by Hilton Olbia Sardinia!
We wish you all the best!
Nice Regards,
4/10 Médiocre
Anaïs
30 juil. 2021
Anaïs
Séjour de 3 nuits en juillet 2021
Réponse de Sales and Marketing Office le 17 sept. 2021
Dear Anais,
thank you for your feedback.
We are sorry you gave us a low score, we would like to know if something was not as you expected.
We wish you a lovely day ahead,
Best Regards
10/10 Excellent
Voyageur vérifié
7 oct. 2020
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2020
Réponse de Sales office le 7 oct. 2020
Dear Guest,
thanks a lot for staying with us and for your great feedback!
We really hope to have you as guest again in the future here at Doubletree by Hilton Olbia Sardinia!
Kind regards
10/10 Excellent
Ilias
22 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ilias
Séjour de 1 nuit en septembre 2020
Réponse de Sales office le 23 sept. 2020
Dear Llias,
thanks a lot for staying with us and for your kind feedback!
We really hope to have you as guest in the future here at Doubletree by Hilton Olbia Sardinia!
Kind regards
10/10 Excellent
Voyageur vérifié
20 sept. 2020
Voyageur vérifié
Séjour de 2 nuits en septembre 2020
Réponse de Sales office le 21 sept. 2020
Dear Guest,
thanks a lot for staying with us and for your kind feedback!
We really hope to have you as guest in the future here at Doubletree by Hilton Olbia Sardinia!
Kind regards
6/10 Satisfaisant
Mien Tje
Voyage en groupe
13 sept. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not quite up to standard of hotel of this category
Mien Tje
Séjour de 1 nuit en septembre 2020
Réponse de Sales office le 17 sept. 2020
Dear Mien Tje,
thanks for staying with us and for your feedback.
We're sorry about your disappointment regarding the breakfast.
Due to Covid 19, we had to change several services such as the breakfast one. Now is a served buffet where 80% of the items are displayed (covered) and served by 2 restaurant team members behind the buffet desk, leaving beverages, omelets and other express cooked items as served at the table by other restaurant team members. Being aware that this new-must breakfast could slow down the service, we added an extra hour to the frame of the breakfast time which is actually 7 to 11 am (4 hours).
We really hope to have you as guest in the future here at Doubletree by Hilton Olbia Sardinia!
Kind regards
8/10 Bien
CEDRIC
5 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CEDRIC
Séjour de 2 nuits en août 2020
Réponse de Sales office le 7 sept. 2020
Dear Cedric,
thanks a lot for staying with us and for your kind review!
We're glad you enjoyed your stay.
We really hope to have you as guest in the future here at Doubletree by Hilton Olbia Sardinia!
Kind regards
6/10 Satisfaisant
Idriss
Voyage en groupe
28 août 2020
Les points forts : Propreté
Les points faibles : Personnel et service
Avis sur l’hilton
Idriss
Séjour de 2 nuits en août 2020
Réponse de Sales office le 28 août 2020
Dear Idriss,
thanks a lot for staying with us and for your review.
We are sorry about your disappointment.
Our hotel was built in 2009, opening – brand new – on the 21st of April 2010.
The building is made of the very fine white marble (inside and outside) and all our furniture’s are very modern and solid.
Every year we made some maintenance works in order to keep the hotel new.
So we really don't understand how is possible to state that the hotel is "old".
Due to Covid 19, we had to change several services such as the breakfast one. Now is a served buffet where 80% of the items are displayed (covered) and served by 2 restaurant team members behind the buffet desk, leaving beverages, omelets and other express cooked items as served at the table by other restaurant team members. Being aware that this new-must breakfast could slow down the service, we added an extra hour to the frame of the breakfast time which is actually 7 to 11 am (4 hours).
Sunbeds set up is according to rules & regulation due to COVID 19.
Given a specific squared meter size, we are allowed to set a specific reduced number of sunbeds, in order to maintain distance between them all.
At the moment both swimming pool and gym (open 24 hours on 24 and FREE OF CHARGE) need to be booked for the same reason.
Kind regards
8/10 Bien
Samira, Porto-Vecchio
Voyage en groupe
28 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samira
Séjour de 2 nuits en août 2020
Réponse de Sales office le 28 août 2020
Dear Samira,
thanks a lot for staying with us and for your kind feedback!
We're glad you enjoyed your stay.
We really hope to have you again as guest here at Doubletree by Hilton Olbia Sardinia!
Kind regards
8/10 Bien
marie-jeanne
14 juil. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On séjour
marie-jeanne
Séjour de 1 nuit en juillet 2020
Réponse de Sales office le 15 juil. 2020
Dear Marie-Jeanne, thanks a lot for your feedback and for the high score!
We hope to have you as guest here at Doubletree by Hilton Olbia in the future.
Kind regards
8/10 Bien
Manon
6 nov. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Manon
Séjour de 1 nuit en novembre 2019
10/10 Excellent
Joëlle
20 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton
Joëlle
Séjour de 7 nuits en octobre 2019
8/10 Bien
Monique
8 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monique
Séjour de 3 nuits en octobre 2019
8/10 Bien
Manuel, Switzerland
Voyage en couple
16 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en septembre 2019
8/10 Bien
Laurent
11 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laurent
Séjour de 1 nuit en septembre 2019
6/10 Satisfaisant
Isabelle
1 sept. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Isabelle
Séjour de 1 nuit en août 2019
8/10 Bien
JUDITH
31 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JUDITH
Séjour de 7 nuits en août 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille
23 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2019
8/10 Bien
Paule
21 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel proche du centre
Paule
Séjour de 1 nuit en août 2019
10/10 Excellent
Teddy
8 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances au travail
Teddy
Séjour de 6 nuits en août 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille
6 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
20 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
10/10 Excellent
Voyageur vérifié
8 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable conforme aux attentes
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
10/10 Excellent
Thibaud
3 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thibaud
Séjour de 2 nuits en juin 2019
10/10 Excellent
Voyageur vérifié
Voyage en groupe
16 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juin 2019
8/10 Bien
marie-jeanne, Lucciana
3 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe j'adore
marie-jeanne
Séjour de 1 nuit en juin 2019
8/10 Bien
Voyageur vérifié
2 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en avril 2019
6/10 Satisfaisant
Voyageur vérifié
29 avr. 2019
Voyageur vérifié
Séjour de 6 nuits en avril 2019
8/10 Bien
Voyageur vérifié
28 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en avril 2019
8/10 Bien
Voyageur vérifié
26 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en avril 2019
10/10 Excellent
john
12 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPER
john
Séjour de 1 nuit en avril 2019
10/10 Excellent
Evelyne
22 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Evelyne
Séjour de 1 nuit en octobre 2018
10/10 Excellent
Jean-Marc, Bromont
4 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean-Marc
Séjour de 1 nuit en septembre 2018