Suite, plusieurs lits | Coin séjour | Télévision à écran plat de 32 pouces avec chaînes numériques, télévision
Vérifier la disponibilité

Avis sur Sands Inn & Suites

2.5 out of 5
Sands Inn & Suites
1930 Monterey Street, San Luis Obispo, CA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 301 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 276 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 162 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 147 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 1000." "

7,2/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel moderne bien placé
Tres belle hotel, attention le service voiturer est facturé 35 euros pas jour, cher pour un hotel, le passage des avions constant ne gene pas trop et surtout les chambres sont insonorisées, seul bémol le ma que d'insonorisation entre les chanbres et avec l'ascenseur. Belle hôtel pour une nuit ou deux.
Séjour de 1 nuit en août 2023
Réponse de Manager le 19 août 2023
Hello Fabrice,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our service. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Bien

laura, bonnetan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
motel propre avec piscine et jaccuzi. les suites sont grandes avec deux grands lits et un canapé lit double . petit déjeuner très bien et copieux avec possibilité de prendre en terrasse . nous avons passé une très bonne nuit dans cet hôtel . personnel très sympathique.
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 18 août 2023
Hello Laura, we are glad you enjoyed your stay and made the most out of all our amenities. Thank you for sharing your feedback with us as it helps us improve the quality of our hotel. We hope that you consider us during any of your future plans or vacations.

10/10 Excellent

odile

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hôtel, déjeuner copieux
Séjour de 1 nuit en avril 2023
Réponse de Manager le 22 avr. 2023
Hello odile,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2019
Réponse de Veronica le 22 nov. 2019
Thank you for taking the time to rate your stay with us.

8/10 Bien

Audrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable pour une ou deux nuits
Le Check in a été plutôt rapide, la chambre est bien aménagée et spacieuse, le lit est confortable. Nous n’avons pas su tester la piscine car nous sommes arrivés un peu tard Le petit déjeuner est très bon et très complet L hôtel est relativement calme Le petit hic est qu ils avaient un souci d au dans le’ batiment où nous étions logés de ce fait impossible de tirer la chasse d eau Il est situé à proximité de restaurants
Séjour de 1 nuit en octobre 2019
Réponse de Lynn le 13 oct. 2019
Thank you for taking the time to leave a review of our hotel! We are sorry to hear you had problems flushing in your room. We had a pipe break last week and it took a little while to fix it. I will alert managment of the issue you had. We hope, in the future, you will consider us again when you stay in San Luis Obispo.

2/10 Horrible

Karim

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very poor maintenance. Parking is limited with anll the construction on one part of the hotel. Lots of construction noise all day long! On top of that our room hairdryer did not work, the shower handle was broken and did not stay in place and our TV was not working. We did complain to night duty clerk and also the front desk staff in the morning. Still after a week no response from the management. Front desk did tell us that most of the TVs have a problem and need to be reset regularly. Obviously owners don’t care. Do not recommend this hotel.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Karim,I apologize for any inconvenience you experienced during your stay. We strive to address all guest concerns promptly and will review our maintenance procedures. Your feedback is valuable in helping us improve our services for future guests. Thank you for bringing these issues to our attention.

4/10 Médiocre

Matthew

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Matthew,We're sorry to hear you didn't fully enjoy your stay. Please reach out to us with more details about your experience so we can address any concerns and improve for the future.

4/10 Médiocre

Ann

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is under construction. Limited parking. Rooms were very dated and small. Comforters on beds were thin as sheets. Bath towels were so small and not soft.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Ann, We apologize for any inconvenience caused by our ongoing renovations. Your feedback on the parking, room size, and amenities is duly noted for review. We strive to enhance our guest experience continually.

10/10 Excellent

Judith

Les points forts : Personnel et service
Property is undergoing rehabbing. Room clean, but needs updating.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Judith,We appreciate your feedback on our ongoing renovations and room conditions. Your comments will be shared with our team for future enhancements. Thank you for choosing to stay with us.

2/10 Horrible

Sergio

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wires were exposed, smoke detector was missing, the deadbolt was gone, the mini fridge was out of its compartment, it was not clean, there was gum in the peephole. We did not stay and I want my money back. It was unsafe.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Sergio, We are concerned to hear about your experience and take all feedback seriously. Your comments will be shared with the relevant team members for review and improvement. We recommend reaching out to management directly to discuss your concerns further.

4/10 Médiocre

Lynn

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
First they are doing refurbishing so the parking lot had multiple job boxes so parking was very limited. Friday night we go back to the room and there was no parking after a few trips through the parking lot someone left and we got a parking place. Second there was only one bath, one wash cloth and one hand towel. We had to go to the desk and ask for more. They happily gave them. They don't have to worry about anyone taking the towels as they were the worst towels ever!!! Like sand paper. Plus they were not very clean!! The shower had used soap in it! There is so much furniture in the room it was over crowded. There was less than a foot between the bed and the desk!! Layout was horrible! Plus they had two gigantic night stands. They were huge!! The shower and the sink took over 10 minutes to get hot water and the shower didn't drain so you showered in 4" of water!! I will say that the heater worked well and it was quiet. Plus the guy at the front desk was nice. I doubt that I will go back and I do frequent SLO.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Lynn, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for improvement. If you have any further concerns, please do not hesitate to reach out to our management. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

Mike

Les points forts : Propreté et personnel et service
Nice experience
Séjour de 2 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Mike,We're glad to hear you had a positive experience during your stay. If you have any further feedback or suggestions, please don't hesitate to reach out. We appreciate your review and hope to welcome you back in the future.

2/10 Horrible

Kristin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was dirty underwear in the wardrobe of my room when I checked in. Half the gym equipment was out of order. This place is not worth the per night price. Walls are not all painted in the rooms. I almost left the night I checked in. Stay away.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Kristin, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Consistent maintenance checks are in place to address any issues promptly. Your comments will be shared with our team for review. Thank you for bringing this to our attention.

8/10 Bien

Carol

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Carol,We're thrilled to hear you had a pleasant stay with us! If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Médiocre

Dominic

Les points faibles : Infrastructures et conditions de l’hébergement
We were given a room with double beds while we had booked queen beds. Once in the room, the heating was not working.
Réponse de Manager le 24 mars 2024
Hello Dominic,We apologize for any inconvenience you encountered during your stay. Your feedback is valuable for us to improve our services, and we appreciate you bringing this to our attention. For any further assistance or feedback, please feel free to contact our management team directly. Thank you for choosing to stay with us.

2/10 Horrible

Selena Aquino

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The staff were ok but we first checked in with the front desk Henry and when we got to the room #1 the A/c and heater doesn’t work and the tv doesn’t work… went to the front desk to inform Henry and we got another room okay this time the A/C AND HEATER works but the tv DOESN’T we took a look at the remote and to top it off there was a battery missing like do they not check the rooms before they get booked? Apparently not… we told Henry again and it also looked like a cable was missing for the tv since it wasn’t working so Henry went to go try to find one but failed to come back… do not recommend this place!!!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Selena Aquino, We apologize for any inconvenience you experienced during your stay. Your feedback has been noted, and we will address these issues with our team to ensure our guests' comfort moving forward. We appreciate you bringing this to our attention and hope you will consider giving us another chance in the future.

6/10 Satisfaisant

Tracey

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This property is under construction during guest staying and the remodeled rooms are marginal at best.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Tracey,We apologize for any inconvenience the construction may have caused during your stay. Your feedback is valuable for our improvement efforts. Please feel free to reach out to our management team directly to further discuss your experience. Thank you for sharing your concerns with us.

2/10 Horrible

Lilian

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Terrible. Cops came twice and things in the room didn’t work.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 mars 2024
Hello Lilian, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is important to us, and we encourage guests to address any concerns directly with our management team for review and resolution.

8/10 Bien

Maria

Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Maria, We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay!

6/10 Satisfaisant

rosa

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The area is closed to downtown, restaurants, bar. You can go walking distance. The issue I had was the TV control was not working. I notify the front desk and came to fixing that but the next day I had the same issue. But overall it was a good experience
Séjour de 2 nuits en mars 2024
Réponse de Manager le 18 mars 2024
Hello rosa, We appreciate your positive feedback regarding the convenient location and your overall experience at our hotel. We apologize for any inconvenience caused by the issue with the TV control and thank you for bringing it to our attention. Please feel free to reach out to our management team for further assistance with this matter.

4/10 Médiocre

Ulli

Les points faibles : Propreté et personnel et service
Room cleaning only when you request the day before, wanted cleaning after 3 days, and Manager said they put me on the list and did nothing.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 16 mars 2024
Hello Ulli, We apologize for any inconvenience you experienced regarding the room cleaning schedule. We appreciate your feedback and will share it with our team to ensure better communication in the future. Our staff strives to accommodate guest preferences as much as possible. Thank you for bringing this to our attention and allowing us to address it accordingly.

6/10 Satisfaisant

Jusni

Les points forts : Personnel et service
Cleaning service not offered, has to be requested.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 mars 2024
Hello Jusni,We apologize for any inconvenience caused by our housekeeping policy. We recommend guests to request cleaning services as needed during their stay for a customized experience. Your feedback will be shared with our team for improvements.

2/10 Horrible

Ryan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is under renovation and was not noted in thier description. Room are old and smell. Front desk does not answer thier phones. My wife and i checked out early because the room was not clean and smelled weird. Owners should have warned guuess that the property is under renovation and rooms are not clean.
Séjour de 2 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello Ryan, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will share it with our team for improvements. Our renovation updates are aimed to enhance our property for future guests' enjoyment. For any further concerns or feedback, please reach out to our management directly. Thank you for your understanding.

6/10 Satisfaisant

Darren, San Francisco

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tv did not work. Hallway carpet was filthy.
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Darren, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the TV and hallway carpet. We appreciate your feedback as it helps us improve our services. If you have any further concerns, please feel free to contact our management team.

6/10 Satisfaisant

Tina

Les points forts : Personnel et service
Les points faibles : Équipements
The cable was out so therefore no TV
Séjour de 1 nuit en février 2024
Réponse de Manager le 13 févr. 2024
Hello Tina, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cable outage during your stay. We understand the importance of having access to TV and are continuously working to ensure a seamless experience for our guests. Your feedback is valuable to us as we strive to improve our services.

4/10 Médiocre

Ronald

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No hot water in first room. No heat in second room
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 3 févr. 2024
Hello Ronald, We apologize for any inconvenience you experienced during your stay. We understand that issues with hot water and heating can be frustrating. Our team strives to ensure a comfortable stay for all guests and will address these concerns promptly to prevent any future occurrences. Thank you for bringing this to our attention.

4/10 Médiocre

Kimberly

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a lightbulb missing in every room. The pictures were dark. It was a very dark room. There was no curtain liner to let in outside light, only the dark curtain. The doors and door knobs were dirty. The floor was OK, but there was trash under the beds. The headboard was not connected to the bed and the box spring was torn with a huge hole dragging on the floor. The hotel room did not match the online pictures. The windows did not have screens. The first room we were assigned to had a broken security lock on the door. Once we moved to the second room, there were several electrical outlets that did not work. The breakfast was very basic. There were only 2 hot items: sausages, and the make your own waffle station. Instant oatmeal was available in a cup where you add your own hot water. The only redeeming quality about the hotel was that the AC heating unit was very very quiet, and the complimentary soaps seem to be quite good.
Réponse de Customer Service le 22 janv. 2024
Hi Kimberly. We're deeply sorry your recent stay fell so short of expectations. Your feedback is invaluable, and we're taking it seriously. The issues you mentioned, from missing bulbs to dirty doors to malfunctioning outlets, are unacceptable. We're already taking steps to address each one and improve guest experience in every room. We understand the frustration of inaccurate online pictures, and we're reviewing them for accuracy immediately. We appreciate your kind words about the AC and soaps, but know that's not enough. We want to earn back your trust and exceed your expectations in the future. Please consider giving us another chance. We'd be honored to welcome you back and show you the hospitality you deserve.

8/10 Bien

Thomas

Voyage en famille avec de jeunes enfants
The staff was pleasant and efficient, the Rooms were clean and bed was super comfy! The free breakfast was a lot more than I expected,or have gotten at other places.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Thomas,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our staff pleasant and efficient, and that your room was clean and comfortable. It's great to know that our free breakfast exceeded your expectations. We appreciate your feedback and hope to welcome you back soon!

4/10 Médiocre

Helen

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Paid for a king size bedroom Only to be told they only had queen beds.!
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 18 janv. 2024
Hello Helen, Thank you for sharing your experience with us. We apologize for any inconvenience caused and regret to hear about the bed discrepancy. We strive to provide accurate information, but sometimes room availability can change. We appreciate your understanding and hope you had a comfortable stay otherwise. If you have any further concerns, please contact our management directly.

6/10 Satisfaisant

t

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 8 févr. 2024
Hello t, We apologize if there were any concerns during your stay. We encourage you to reach out to us directly with any feedback, as your satisfaction is our top priority. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

2/10 Horrible

Mahesh

Séjour de 2 nuits en décembre 2023
Réponse de Manager le 18 janv. 2024
Hello Mahesh,We're sorry to hear that you weren't completely satisfied with your stay. We encourage you to reach out to our hotel directly so that we can better understand and address any concerns you may have had. Your satisfaction is our top priority.

8/10 Bien

Heiko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Heiko,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had a great experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Paul

Voyage en famille
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Paul,Thank you for your 5-star rating! We truly appreciate your support and are delighted to hear that you had a wonderful experience during your stay. If you have any further suggestions or feedback, please don't hesitate to reach out to us. We would love to have you as our guest again in the future.

10/10 Excellent

jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello jon,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Randy,We're thrilled to hear that you had an excellent stay at our hotel! We strive to provide our guests with exceptional service and memorable experiences. If you have any further feedback or if there is anything else we can do to assist you, please don't hesitate to reach out. We hope to welcome you back soon for another wonderful stay!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 8 janv. 2024
Thank you for staying and for sharing your review! While we're grateful for your feedback, we'd love to understand what led to the rating. If you're comfortable sharing, we'd love to hear more about what we could have done better. Thanks again.

10/10 Excellent

Olivia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean property and friendly personnel. Will stay again.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Olivia,Thank you for your kind feedback! We're thrilled to hear that you had a positive experience with our clean property and friendly staff. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Zoe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Zoe,We are delighted to hear that you had a fantastic experience during your stay with us. It is our utmost pleasure to provide excellent service and exceed your expectations. Should you have any further feedback or need assistance, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Madelyn

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello Madelyn,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

Marcela

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Marcela, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant experience at the Sands.
The room we had been given smelled like paint, so we were upgraded to the Presidental Suite for free. Presidential Suite was great. Newly renovated. Very comfortable. We appreciate the upgrade.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 21 déc. 2023
Hi, Anna! Thank you so much for taking the time to share your experience with us. We're so sorry to hear about the initial room situation. We understand how frustrating a paint smell can be, and we're incredibly grateful for your understanding and flexibility. Upgrading you to the Presidential Suite was the least we could do to ensure a comfortable and enjoyable stay. We're thrilled you loved the newly renovated space and its amenities! We strive to provide exceptional service for every guest, and your kind words are truly appreciated. We hope you'll choose to stay with us again soon, and we can guarantee a flawless experience from the start!

10/10 Excellent

Dixie

Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 21 déc. 2023
Thank you so much for the perfect rating, Dixie! Hope to welcome you back soon.

2/10 Horrible

Jeffrey

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 17 déc. 2023
Hello Jeffrey,We apologize for any issues you may have experienced during your stay. Please reach out to our hotel directly so that we can address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a better experience.

4/10 Médiocre

Lynne

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was lots of furniture stacked outside everywhere. I am not sure why. The tub in our room did not drain i was standing in water when i showered.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 11 déc. 2023
Hi, Lynne. We're truly sorry to hear about your recent experience and the inconveniences you faced with the furniture and the bathtub drain. It's definitely not the impression we want to leave with our guests. Please know we're taking your feedback to heart and are working swiftly to fix these issues. Your comfort is really important to us, and we'd love the chance to make things right. We hope to have the chance to welcome you back and offer a much more enjoyable and stress-free stay.

6/10 Satisfaisant

Raymond

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
There’s a lot of construction going on the toilet seats are very small. The room was not clean. but they did change the room quickly.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 11 déc. 2023
Hello Raymond, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing construction and the cleanliness issue you encountered in your initial room. We're glad that our team promptly addressed the situation by providing you with an alternative room. Should you have any further concerns, please feel free to reach out to our management directly.

2/10 Horrible

Chelane

Didn’t stay
We didn’t stay there because they gave us an upstairs room and my husband can’t climb stairs, especially when carrying the luggage. We had to go somewhere else because all the ground floors were taken.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Chelane, Thank you for sharing your experience with us. We apologize for any inconvenience you faced due to the availability of upstairs rooms. We understand the challenges it can pose, especially when carrying luggage. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Bien

Chris

Les points forts : Propreté et personnel et service
Service was excelllent.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Hi, Chris! Thank you so much for taking the time to leave us a review. We appreciate it. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Thank you and hope to welcome you back again soon.

4/10 Médiocre

Maya

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our initial room (199, beware!) had a bed covered in dog hair. Moreover, the ice machine, washing machine, and dryer are all literally next to the window, so that noise is constant. We got a new room/upgrade after pointing out the dog hair, but the new room was also in pretty rough shape. They obviously tried to make it nice, but the window is painted shut, the drain didn't drain, and the flooring was popping up. I would not stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Hi, Maya. Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered in your initial room, especially with the cleanliness. It's important to us that our guests feel comfortable and well taken care of, and we clearly fell short in this instance. We also regret that the noise from the ice machine and laundry facilities caused inconvenience, and that your upgraded room did not meet your expectations either.Please be assured that your comments have been passed on to our housekeeping and maintenance teams for immediate attention and improvement. We understand your decision, but we do hope you might consider giving us another chance in the future so we can make it up to you.

2/10 Horrible

Perry

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Hi, Perry. We are very sorry if your stay was disappointing. If there’s anything we can do to make your next stay better, we'd appreciate if you can let us know, Thank you!

4/10 Médiocre

Miguel

Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 16 nov. 2023
Hi, Miguel. Thank you for the review, would you please tell us more about your stay? Thank you so much!