Avis
7,6
Bien
7,8/10
Propreté
8,4/10
Personnel et service
7,2/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en famille
20 août 2022
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Manager le 21 août 2022
Hello PROMODERN,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
8/10 Bien
Voyageur vérifié
Voyage en famille
28 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Donna Odisho le 10 sept. 2019
Thanks for staying with us. We appreciate your feedback!
4/10 Médiocre
Voyageur vérifié
Voyage en famille
23 juil. 2019
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
10/10 Excellent
Voyageur vérifié
4 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Ascot Inn At The Rock le 6 juil. 2019
Hi,
We are so glad to hear that you enjoyed your stay! Our staff strives to provide superior service to each and every guest, and hope that you will consider staying with us again when you next visit Morro Bay!
10/10 Excellent
Marc
9 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le top
Marc
Séjour de 1 nuit en juin 2019
Réponse de Ascot Inn At The Rock le 29 juin 2019
Bonjour Marc,
Il est réconfortant de savoir que notre personnel vous a fourni une expérience aussi mémorable que positive. Notre équipe s'efforce de fournir à chaque client un hébergement lui permettant de se sentir à l'aise et bienvenu à l'hôtel Ascot Inn At The Rocks. Nous sommes ravis de savoir que nous avons pu vous fournir un service et des prestations de qualité supérieure. Nous vous remercions pour votre aimable critique et espérons que vous envisagerez de rester avec nous lors de votre prochaine visite à Morro Bay.
4/10 Médiocre
Rebecca
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Rebecca, We apologize for any inconvenience you experienced with the room. Our rooms may vary slightly in layout but we strive to provide comfortable accommodations for our guests. We recommend contacting the third-party booking platform for further assistance regarding your reservation. We're glad you enjoyed the breakfast offerings and found our location convenient for exploring local dining options. Your feedback is valuable to us for future improvements.
4/10 Médiocre
Vicky
26 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Vicky
Séjour de 1 nuit en mars 2024
8/10 Bien
Justin
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 3 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Justin,We're glad to hear you enjoyed our spacious and clean rooms and our breakfast selection. We appreciate your feedback regarding the facilities and will share your comments with our team for future considerations. Thank you for highlighting the rain style shower, and we look forward to welcoming you back for another stay.
10/10 Excellent
Raymond, Ripon
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymond
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 mars 2024
Hello Raymond,Thank you for your feedback. We're pleased you enjoyed our clean rooms and spacious accommodations. We'll make note of your comments on the breakfast for future enhancements. Your input is valuable to us as we strive to improve our guests' experiences.
6/10 Satisfaisant
Scott
Voyage en famille
6 mars 2024
Les points forts : Propreté et personnel et service
Scott
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 mars 2024
Hello Scott, We are delighted to hear that you enjoyed our beautiful views and newly renovated hotel. We appreciate your feedback about the breakfast selection and will take it into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back again soon.
6/10 Satisfaisant
Kelly
3 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Kelly, We appreciate you choosing our hotel for your stay. If there are any concerns or suggestions you would like to share, please reach out to us directly so we can address them accordingly. We hope to welcome you back in the future for an improved experience.
10/10 Excellent
CHARLIE
1 mars 2024
CHARLIE
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello CHARLIE,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back again soon for another exceptional stay.
6/10 Satisfaisant
John
Voyage en couple
27 févr. 2024
John
Séjour de 3 nuits en février 2024
Réponse de Manager le 1 mars 2024
Hello John, We're thrilled to hear you enjoyed the convenient location of our hotel near the beach and dining options. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We hope to welcome you back soon for another memorable stay!
10/10 Excellent
KIM, Santa ana
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KIM
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello KIM,We are delighted to hear that Allison provided excellent service during your stay. Our team strives to ensure a smooth and efficient check-in process for all our guests. Your kind words will be shared with Allison as motivation. If there is anything else we can assist you with, please do not hesitate to reach out.
10/10 Excellent
John
21 févr. 2024
John
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello John,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.
10/10 Excellent
Dana
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dana
Séjour de 2 nuits en février 2024
Réponse de Manager le 23 févr. 2024
Hello Dana,We are pleased to hear that you enjoyed our clean rooms and found our staff helpful during your stay. It's great to know that the surrounding area provided convenience with its array of shops. If you have any further feedback or suggestions, please don't hesitate to reach out.
10/10 Excellent
Rafael
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rafael
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Rafael,We're delighted to hear you had a pleasant stay with us. Thank you for taking the time to share your positive feedback! We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.
8/10 Bien
Annie
Voyage en groupe, Voyage en couple
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annie
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Annie, Thank you for choosing our hotel for your recent stay and for your positive feedback on our convenient location. We apologize for any inconvenience caused by the noise level in your room. We appreciate your overall enjoyment during your stay and hope to welcome you back in the future.
10/10 Excellent
Janet
Voyage en couple
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Hi, Janet. Happy to hear you had another wonderful stay! Your kind words about our team are truly appreciated. We can't wait to welcome you back soon!
6/10 Satisfaisant
Winnie
Voyage en couple
27 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Winnie
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Winnie,Thank you for staying with us and sharing your feedback. We appreciate your comments regarding the room size. We apologize for any inconvenience you may have experienced with the cleanliness of the room. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we will address your concerns with them. We value your feedback as we continually strive to improve our services.
10/10 Excellent
Viviana
Voyage en couple
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Viviana
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Viviana,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the beautiful view of the rock and found the hot tub to be relaxing. It's always a pleasure to provide our guests with memorable stays. We look forward to welcoming you back in the future for another enjoyable visit.
10/10 Excellent
Gregory
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 20 janv. 2024
Hi Gregory! Thank you for taking the time to share your praise, it truly fuels our passion for hospitality. We're thrilled to hear that our staff exceeded your expectations! We hope to welcome you back soon for another amazing stay!
10/10 Excellent
Marian, Hesperia
Voyage en couple
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marian
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Marian,Thank you for choosing our property for your stay. We appreciate your positive feedback and recommendation. We apologize for any inconvenience caused by the issue with the chimney in your room. Our team strives to provide a beautiful experience for our guests, and we take your feedback seriously. We hope to welcome you back in the future and provide a seamless stay for you.
10/10 Excellent
Antonio
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Antonio,Thank you for your kind review! We are delighted to hear that you found our property clean and enjoyed our recent renovations. Our convenient location is indeed a great asset. We appreciate your generous 5-star rating!
6/10 Satisfaisant
Gary
15 janv. 2024
Gary
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Gary, We're sorry to hear that your stay at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly to discuss any issues you experienced during your stay. We strive to provide the best possible experience for our guests, and your input is important to us. Thank you for choosing our hotel, and we hope to have the opportunity to improve your experience in the future.
8/10 Bien
Monica
Voyage en famille
15 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Monica, Thank you for choosing Ascot Suites in Morro Bay for your recent stay. We're glad to hear that you enjoyed the fantastic location and felt safe and secure throughout your visit. Our friendly and helpful staff always aim to provide excellent service. We apologize for the issue you experienced with cleanliness in your room. Our housekeeping team strives to maintain a high standard of hygiene, and we will address this concern to ensure it doesn't happen again. We appreciate your feedback, as it helps us improve the overall guest experience. Please feel free to reach out to our management team with any further concerns or suggestions. We hope to have the opportunity to welcome you back in the future for a flawless stay.
10/10 Excellent
Jonathin
Voyage d’affaires, Voyage en couple
13 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathin
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Jonathin, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We have notified the appropriate team members regarding the cleanliness issues you encountered, and we will work to ensure that such incidents are addressed promptly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
4/10 Médiocre
bonnie
5 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
bonnie
Réponse de Manager le 10 janv. 2024
Hello bonnie, We're sorry to hear that your experience with us wasn't up to your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide excellent service and would love the opportunity to make it right.
10/10 Excellent
Denise
Voyage en couple
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denise
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Denise,We're delighted to hear that you enjoyed our convenient location and found your room to be clean. We appreciate your feedback and look forward to welcoming you back again in the future.
8/10 Bien
Larry
2 janv. 2024
Larry
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Larry,We appreciate your feedback regarding our hotel's location and prompt attention to the gas fireplace issue. We strive to provide a comfortable experience for all guests. We're glad you enjoyed our breakfast offerings. We apologize for any inconvenience caused and assure you that our team is continuously working to improve.
4/10 Médiocre
Chang
28 déc. 2023
Chang
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Chang, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your understanding that the front desk person had no control over the situation. We apologize for any delay in the room being cleaned and for any oversights made in the rush. We value your comments and will take them into consideration to ensure a better experience for our future guests.
10/10 Excellent
Hugh
27 déc. 2023
Hugh
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Hugh,Thank you for choosing our hotel for your stay! We're thrilled that you had a great experience with us. We hope to welcome you back in the future for another wonderful stay.
10/10 Excellent
Donna
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donna
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 29 déc. 2023
Hello Donna,Thank you for sharing your feedback on our hotel and amenities, including the jacuzzi. We're delighted to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
ANA
Voyage en famille
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ANA
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 25 déc. 2023
Hello ANA,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back in the future!
8/10 Bien
Megumi
Voyage en famille
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Megumi
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Megumi,Thank you for choosing our hotel for your recent stay and for sharing your positive feedback about the quietness and cleanliness. We truly appreciate your kind words. We look forward to welcoming you back on your next visit.
10/10 Excellent
barbara
Voyage en famille, Voyage avec des animaux de compagnie
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
barbara
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello barbara,Thank you for your kind feedback! We are thrilled to hear that you enjoyed the cozy fireplace and the convenience of our smart TV. It's great to know that our beautifully decorated rooms added to your overall experience. We hope to welcome you back again soon for another enjoyable stay.
8/10 Bien
Mike
Voyage en couple
12 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 14 déc. 2023
Hello Mike, We apologize for any inconvenience you experienced during your stay. Our team is continually working on improving the facilities, and we appreciate your feedback. We value your comfort and satisfaction, so please don't hesitate to contact our management team directly with any additional concerns.
10/10 Excellent
Mackenzie
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mackenzie
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 14 déc. 2023
Hello Mackenzie,Thank you for choosing our hotel and for giving us a perfect rating! We are thrilled to learn that you had a wonderful stay with us. We hope to have the pleasure of welcoming you back in the near future.
10/10 Excellent
Lisa
4 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lisa
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 déc. 2023
Hello Lisa,Thank you for choosing our hotel and for your perfect rating! We are thrilled to know that you had a wonderful stay with us. We hope to welcome you back soon for another fantastic experience.
10/10 Excellent
Kyung won
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kyung won
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Kyung won,We are delighted to hear that you had a wonderful experience during your stay with us. We strive to provide exceptional service to all our guests and we are thrilled that we exceeded your expectations. If you have any further feedback, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
8/10 Bien
Darryl
Voyage en couple
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darryl
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Darryl,Thank you for taking the time to leave your review of The Ascot. We appreciate your feedback and are glad to hear that you found our location to be convenient. We apologize if our breakfast offerings did not meet your expectations. We do strive to provide a variety of options including fruit, breads, cereals, and a waffle maker. While we understand that different individuals may have unique preferences for a "true breakfast," we appreciate your suggestions and will take them into consideration for future improvements. Thank you for choosing The Ascot and we hope to welcome you back in the future.
10/10 Excellent
LARRY, clovis
29 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LARRY
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 1 déc. 2023
Hello LARRY,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience during your time with us. We strive to provide exceptional service and a memorable stay for all our guests. If there is anything else we can assist you with, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the future.
6/10 Satisfaisant
John
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
27 nov. 2023
Les points forts : Propreté et personnel et service
John
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Hi, John. Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found our location convenient and our staff friendly and helpful. We apologize for the issues you experienced, including the delay in room readiness, the door handle, and the concerns with some of the room fittings. We understand how these aspects can impact your stay, and we're committed to addressing them.Regarding the sound insulation, we're truly sorry this detracted from your experience. Your comfort is extremely important to us, and we take your feedback seriously. We will consider this carefully for future improvements.While we're saddened to hear you might not return, we hope to have the opportunity to make things right and provide a more peaceful and enjoyable stay in the future. Thank you again for your feedback.
4/10 Médiocre
Suzanna
Voyage en couple
27 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Suzanna
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Thank you for bringing these issues to our attention, Suzanna. We're truly sorry to hear that you experienced difficulties with the internet and fireplace during your stay. We understand how important these amenities are for a comfortable experience. Please rest assured that we're looking into these matters urgently to ensure they are fixed promptly. If you have any more feedback or need assistance in the future, please don't hesitate to reach out to us. We hope to have the opportunity to provide you with a flawless experience on your next visit.
8/10 Bien
Nathan
Voyage en groupe
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Hi, Nathan! Thank you so much for your kind words! We're really happy to hear that you enjoyed our location close to Morro Rock and everything else. Glad the room was clean and up to your liking, too. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Hope to see you back soon!
10/10 Excellent
TAE
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TAE
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Hi, TAE. Thank you so much for your review and for the 5 stars. We appreciate your kind words about our front desk. We aim to please! We hope you enjoyed your time in Morro Bay. See you again soon.
10/10 Excellent
Mandy
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel and location
Mandy
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 24 nov. 2023
Hello Mandy,Thank you for your kind words about our hotel. We are thrilled to hear that you found it nice and cozy, and enjoyed our location near the harbor and various shopping and dining options. We appreciate your feedback and look forward to welcoming you back in the future!
8/10 Bien
Christopher
Voyage en couple
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Christopher,Thank you for choosing to stay with us at our waterfront hotel. We're thrilled to hear that our central location was convenient for your visit. We hope you had a great time exploring the area!
10/10 Excellent
Pascual
Voyage en famille avec de jeunes enfants
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pascual
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Pascual,Thank you for your review! We're thrilled that you enjoyed the spectacular roof view of the ocean and the high-end furnishings in your room. It sounds like the fireplace added a lovely touch to your relaxation. We appreciate your feedback and hope to welcome you back soon for another memorable stay.
6/10 Satisfaisant
phillip
Voyage en famille avec de jeunes enfants
17 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
phillip
Séjour de 1 nuit en novembre 2023
Réponse de Isabella Wynn at Front Desk le 17 nov. 2023
Thank you for your honest feedback.