Restauration

Avis sur Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, an IHG Hotel

2.5 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 473 avis sur 867." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 867." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 867." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 867." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 867." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Oscar

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Bon hôtel
L'hôtel est bien, le personnel sympa et l'emplacement pratique, la piscine est bien aussi, mais l'ascenseur était en panne et je pense que ce n'est pas la première fois. (Seulement 2 étages heureusement)
Séjour de 1 nuit en août 2023
Réponse de Samir le 22 août 2023
Hello Oscar, Thank you for your feedback. We apologize for the elevator.We finally got it fixed just today.Hope to see you back soon.

8/10 Bien

Patrizia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Samir le 17 sept. 2019
Hello Patrizia, Thank you very much for your review. Wed appreciate your opinion. Regards,

10/10 Excellent

CLAUDIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and place was nice and free breakfast and everything was clean :) staff was friendly
Séjour de 2 nuits en mars 2024
Réponse de Paula Ayala le 25 mars 2024
Hello Claudia-We apricate your feedback.We hope to see you back soon.

10/10 Excellent

AMIE

Séjour de 1 nuit en mars 2024
Réponse de Paula Ayala le 19 mars 2024
Hello AMIE-Thank you for your 5 star review.We appreciate your feedback.

8/10 Bien

Chris

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Paula Ayala le 13 févr. 2024
Hi Chris-Thank you for the 4 star review.We hope to see you again soon.

8/10 Bien

Sachie

Very good
Séjour de 1 nuit en janvier 2024
Réponse de Paula Ayala le 5 févr. 2024
Hello Sachie-Thank you for your feedback.We hope to see you soon.

10/10 Excellent

Yubica

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Y
Séjour de 1 nuit en janvier 2024
Réponse de Paula Ayala le 15 janv. 2024
Hello Yubica-Thank you for your 5 star review.

10/10 Excellent

Dennis, Carson City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its very new and great area nearby.
Séjour de 1 nuit en janvier 2024
Réponse de Paula le 14 janv. 2024
Dennis,Thank you for your 5 star review. We appreciate and value your business. We hope to see you back soon.

4/10 Médiocre

Cathleen

Séjour de 4 nuits en décembre 2023
Réponse de Paula le 17 déc. 2023
Hello Cathleen-Thank you for your review.

8/10 Bien

THOMAS

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Paula Ayala le 11 déc. 2023
Hello Thomas-Thank you for your feedback, we appreciate your feedback.

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean stay, and he usual amenities
Réponse de Paula Ayala le 13 févr. 2024
Hello Christopher,Thank you for your great feedback.We hope to see you back soon.

8/10 Bien

estela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for family
Good for family
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 5 déc. 2023
Hello Estela,Thank you for your feedback, we appreciate and value your opinion.

8/10 Bien

Roberto

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like the room it was accessible because I have a stroller, the breakfasts my kids love it, the staff very helpful.
Séjour de 2 nuits en novembre 2023
Réponse de Paula Ayala le 28 nov. 2023
Hello Roberto-Thank you for you feedback, we really appreciate your opinion.

8/10 Bien

Wei-Yun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Easy and quick check in. Room is outdated, but you get what you pay for so it’s reasonable. Came mainly with kids for the indoor swimming pool during winter time. Sad to see the jacuzzi is not open for use (it’s covered). Many walkable dining options nearby.
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 27 nov. 2023
Hello Wei-Yun,Thank you for your great feedback, we are happy to hear that your family enjoyed our indoor pool. We are going through a full renovation in 2024

10/10 Excellent

William, Folsom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good spot
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 28 nov. 2023
Hello William-Thank you for your 5 start review.We hope to see you soon.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Quiet.
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 27 nov. 2023
Timothy-Thank you for your review.

8/10 Bien

YOUNGSOO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Paula Ayala le 25 nov. 2023
Hello Youngsoo,Thank you for your review.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 20 nov. 2023
Hello Ronald-Thank you for your feedback.We hope to see you soon.

10/10 Excellent

Demetrias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Showed up a little early and the front desk staff worked to get us a room. The hotel was quiet and there was easy access to fast food and the freeway.
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 14 nov. 2023
Hello Demetrias,Thank you for your feedback, we appreciate and value your opinion. We hope to see you in the furure.

10/10 Excellent

Julieta

Séjour de 4 nuits en novembre 2023
Réponse de Paula Ayala le 14 nov. 2023
Hello Julieta,Thank you for your 5 star review.We hope to see you soon.

4/10 Médiocre

Marlana

Les points forts : Propreté
I have not got my deposit back
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 13 nov. 2023
Hello Marlana,Thank you for staying with us,As far as the CC authorization your bank does take 3-10 business days to clear that from your account.Please call your bank if you wish not to wait for this period of time so they can release your stay

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 13 nov. 2023
Julie,Thank you for your 5-star review, we appreciate and value your opinion.

4/10 Médiocre

Juan, Fresno

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So just to be clear this is an older hotel that’s been upgraded. It was probably a Holiday Inn basic and now they made it into Holiday Inn express. The room we got was not too bad other than the floor was pretty dirty. Part of the problem is the hotel did not notify us that there was a soccer tournament team battalion staying at the hotel. They put us on the bottom floor next to the breakfast bar and as soon as we got there, there were mid teams running everywhere, including the second floor and making a lot of noise. The following morning it sounded like an entire school was in the lobby from all the kids running around and all the noise that was being made and we were trying to get a little extra shadow and that wasn’t going to happen. We didn’t try the pool in the spa but I did look at it and it was actually in decent condition and they had a nice outdoor seating area. The hotel has placed a lot of its broken furniture in trash at the rear of the hotel, which looked really tacky. Not sure who the hotel manager is but if you do a little extra care and cleaning the rooms a lot better, including the carpets and not allowing trash to build up at the back of the property which also includes broken furniture.
Réponse de Paula Ayala le 2 nov. 2023
Hello Juan-Hello Eileen, Thank you for your feedback. We value and appreciate your opinion. We apologize for the inconvenience encountered during your stay. It was a soccer weekend in Morgan Hill and all hotels around this area were booked with soccer families. We are due for a complete renovation in the first quarter of 2024! We look forward to your future stays. Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed for a weekend soccer tournament. Location was perfect. Good restaurants close by.
Séjour de 2 nuits en octobre 2023
Réponse de Paula Ayala le 31 oct. 2023
Hello Anonymous,Thank you for your feedback we appreciate and value your opinion.We hope to see you again in the future.

10/10 Excellent

Samantha

Séjour de 2 nuits en octobre 2023
Réponse de Paula Ayala le 30 oct. 2023
Hello Samantha-Thank you for your feedback, We appriciate and value your opinion. We look forward to seeing you in the future.

6/10 Satisfaisant

CherYL

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 30 oct. 2023
Cheryl-Thank You for your feedback.

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accommodations were fine. Hotels.com App worthless
Used Expedia to book requested pay at hotel and Expedia charges my card prior to my arrival. So done with hotels .com app. The new changes aren’t beneficial in any way. Staff refused to even attempt to add credits to my new Holiday Inn membership. Odd because the same booking app was used the night before in Red Bluff and the very accommodating staff set it up. Also Adding a $21 “transient tax” to the bill at the end of the stay is rude. It may be a city/county fee but it’s not mentioned up front. Booking 3 rooms added nearly $75 to my overall bill. The floor in the swimming area is not safe. It appears sone repair work was done and the new finish is so slippery and dangerous. there were several falls. Might wanna get that fixed. On the plus side the complimentary coffee was tasty and plentiful. I didn’t get the breakfast so I can’t comment on the quality of the serve yourself buffet.
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 23 oct. 2023
Hello Lisa,Thank you for your feedback, we apologize for any inconvenience you encountered during your recent stay with us. Unfortunately since the reservation was made through a third party it is not eligible to get points through IHG one rewards. We have also made our maintenance dept aware of the pool floor issue.

10/10 Excellent

Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
It was easy to check in, friendly service. Great amenities.
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 23 oct. 2023
Hello Javier,Thank you for your feedback, We appriciate and value your opinion. We look forward to seeing you in the future.

10/10 Excellent

Lydia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice. The bed was a too firm for me. They allow pets and there was a dog barking alot in one of the rooms near us.
Séjour de 1 nuit en octobre 2023
Réponse de Paula le 16 oct. 2023
Hello Lyndia,Thank you for your feedback, we value and appriciate your opinion we are not a pet friendly hotel however we do accept service animals.Regards,

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My daughter and her husband flew in and we had a bbq w/family and friends,I didn’twant to drive 4hours back home so I decided to stay @ the Holiday inn.The staff was very nice,my room was clean and comfortable.thank you
Séjour de 1 nuit en octobre 2023
Réponse de Paula le 16 oct. 2023
Hello Jose-Thank you for you feedback.Glad that you stay was comfortable and we look forward to your future stays.Regards,

10/10 Excellent

KATHY

Séjour de 1 nuit en octobre 2023
Réponse de Paula le 9 oct. 2023
Kathy-Thank you for your feedback, We are glad you enjoyed your stay. Regards,

8/10 Bien

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Other than the elevator being out of order and being on the third floor it was fine.
Séjour de 1 nuit en septembre 2023
Réponse de Paula le 5 oct. 2023
Hello Brian-Thank you for your feedback. We apologize for the inconvenience encountered during your stay we are waiting for a part to get our elevator back in service.

6/10 Satisfaisant

Jorge

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Check-in slow; broken elevator so 3rd floor room was a bit of a challenge; no water available in breakfast area. Room clean but outside road noise was evident. Included breakfast and breakfast area was good (except no water in area).
Séjour de 1 nuit en septembre 2023
Réponse de Paula le 3 oct. 2023
Hello Jorge-thank you for your feedback, am sorry you were not able to locate the water, we do have water in our juice machine in the breakfast area. We are also waiting for a part to get our elevator back in service.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Paula le 2 oct. 2023
Hello,Thank you for your feedback. We are happy that you had a great stay .Regards,

8/10 Bien

Cara

Voyage en famille avec de jeunes enfants
Breakfast view of the mountains Elevator was down with no evidence of intended repair. Hot tub was out of order too. Also no evidence of intended repair
Séjour de 2 nuits en septembre 2023
Réponse de Paula le 2 oct. 2023
Hello Cara,Thank you for your feedback. We value and appreciate your opinion. We apologize for the inconvenience encountered during your stay we are waiting for a part to get our elevator back in service.

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Paula le 2 oct. 2023
Hello Debra, Thank you for your feedback. We hope to see you back again.

6/10 Satisfaisant

Ketan

Les points forts : Personnel et service et équipements
Elevators of the hotel not working. If you booking make sure you call before booking. We stayed for 3 days and they were still not working. Climbing 2 flight of stairs with bags is not fun.
Séjour de 3 nuits en septembre 2023
Réponse de Paula le 2 oct. 2023
Hello Ketan,Thank you for your feed back. We apologize for the issues you encountered we are waiting for a part to get our elevator back in service. Regard

8/10 Bien

sheri

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Paula Ayala le 26 sept. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Martha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Almost perfect stay
Our stay was good, however; the fan woke us up all night. We have to have it on as stuffy without. All the rest was perfect and I loved the Dove Shampoo/Condition.
Séjour de 1 nuit en septembre 2023
Réponse de Paula Ayala le 26 sept. 2023
Hello Martha, Thank you for your feedback. Will have maintenance check fan. We hope to see you back again.

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Big rooms
Séjour de 1 nuit en septembre 2023
Réponse de Paula le 25 sept. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Fred

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Paula Ayala le 25 sept. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
It was, once again, a pleasant experience. The delicious Continental breakfast is always a highlight, offering a variety of options to start the day. Additionally, the ease of access to the freeway was convenient for our travel plans. However, during this stay, we did encounter a minor inconvenience as the elevator was not working. Despite this setback, our overall experience was positive. We've been loyal guests at this hotel on numerous occasions, and the consistent good service keeps us coming back.
Séjour de 1 nuit en septembre 2023
Réponse de Paula Ayala le 25 sept. 2023
Hello, Thank you for your feed back. We are glad that the room was comfortable. We apologize for the issues you encountered we are waiting for a part to get our elevator back in service. Regard

6/10 Satisfaisant

Eileen

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our stay was for 2 nights. The staff was very nice and helpful. It was also very quiet for being so close to busy roads. The beds were very clean and comfortably firm. Our room looked very “tired” and well used. Our blackout curtains were extremely worn and had many holes in them (they actually let in quite a bit of light), paint was coming off the bottoms of the doors in the bathroom, furniture was nicked. We didn’t mind using the stairs but the elevator wasn’t working and might be needed for others. Overall, it was very clean and the staff was nice but it could stand some updating and repairs.
Séjour de 2 nuits en septembre 2023
Réponse de Paula le 18 sept. 2023
Hello Eileen, Thank you for your feedback. We value and appreciate your opinion. We apologize for the inconvenience encountered during your stay. We will make sure that our maintenance changes the curtains. We are due for a complete renovation in the first quarter of 2024!We look forward to your future stays. Regards,

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in staff was friendly and check in was easy
Séjour de 1 nuit en septembre 2023
Réponse de Paula le 11 sept. 2023
Hello Barbara, Thank you for your feedback. We hope to see you back again.

6/10 Satisfaisant

Raul

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nothing worked here, elevator didn’t work, Tv in the room didn’t work, music was blasting I. The pool area they couldn’t turn it down. Room needed some TLC
Séjour de 1 nuit en août 2023
Réponse de Paula le 11 sept. 2023
Hello Raul, Thank you for sharing your feed back. We apologize for the Tv not working in your room. We will make sure that our maintenance will take care of this problem. We hope to see you back in the near future Regards,

10/10 Excellent

Wilfredo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grate place for when u have sport tournaments
Séjour de 2 nuits en août 2023
Réponse de Samir le 30 août 2023
Hello Wilfredo, Thank you for your feedback.We hope to see you back again.

10/10 Excellent

sergio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Samir le 28 août 2023
Hello Sergio, Thank you for your feedback.We are glad that your stay was comfortable.We look forward to your future visits.Regards,

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, safe and cozy
Séjour de 1 nuit en août 2023
Réponse de Samir le 28 août 2023
Hello Maria, Thank you for taking the time to share your feedback. Your opinion is much appreciated and we are happy that you had a great stay.Regards,

10/10 Excellent

Hanh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Samir le 28 août 2023
Hello Hanh, Thank you for you feedback.Glad that you stay was comfortable and we look forward to your future stays.Regards,

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice. Quiet
Séjour de 4 nuits en août 2023
Réponse de Samir le 24 août 2023
Hello Brian, Thank you for your feedback.We are delighted that your stay was comfortable.Regards,