Avis
6,2
6,4/10
Propreté
6,8/10
Personnel et service
5,6/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en couple
4 oct. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2022
Réponse de Arena Hotel Management le 7 oct. 2022
Dear Nardelli,We are sorry that the noise from the neighborhood disturbed an excellent night’s sleep. I will share your feedback and make the necessary changes to prevent noise from entering the room. If you had notified our front desk, we would have gladly moved you to an alternative, quieter room.Regards,Arena Hotel Management
4/10 Médiocre
Matthieu
Voyage en famille
20 août 2022
Matthieu
Séjour de 1 nuit en août 2022
Réponse de Arena Hotel Management le 23 août 2022
Dear Matthieu,We appreciate the time you took to leave us a review. We are sorry that the noise from the neighborhood disturbed an excellent night’s sleep. I will share your feedback and make the necessary changes to prevent noise from entering the room. If you had notified our front desk, we would have gladly moved you to an alternative, quieter room.I'd like to apologize again on behalf of our entire team for not meeting your standards.Regards,Arena Hotel Management
6/10 Satisfaisant
Mélissa
8 juil. 2022
Entretien a revoir
Mélissa
Séjour de 1 nuit en juillet 2022
Réponse de Arena Hotel Management le 14 juil. 2022
Dear Melissa,
It was an immense pleasure to host you at Arena Hotel, and we are thankful to you that you took the time to leave a review of your stay with us. We apologize for the lack of assistance from our staff even after informing the room condition. I will investigate the issue and take the required action to ensure this never repeats.
We hope you will give us another chance to provide you with a better experience.
Regards,
Arena Hotel Management
2/10 Horrible
DELPHINE
Voyage en famille
4 avr. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty, uncomfortable, out of date, very bad value
DELPHINE
Séjour de 1 nuit en mars 2022
Réponse de The Arena Hotel Management le 6 avr. 2022
Dear Delphine,
Thank You for sharing feedback about your stay at The Arena Hotel. Thank you for appreciating our location close to the SAP center and our complimentary parking. We are disappointed to learn that your stay with us did not meet your expectations. I apologize for the inconvenience you experienced. This is not the kind of experience our guests should have. Please accept my heartfelt apologies on behalf of the entire team. We hope you will give us another chance to provide you with a better experience.
Kind Regards,
The Arena Hotel Management
8/10 Bien
Annick
1 mars 2022
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Un hôtel bien situé près de la gare de San José
Annick
Séjour de 5 nuits en février 2022
Réponse de The Arena Hotel Management. le 3 mars 2022
Dear Annick,
Thank you for taking the time to write us a review. We are glad that you had a good stay with us. We are delighted to learn that you enjoyed our well-equipped guest room, comfortable beds, jacuzzi, and the hotel’s convenient location close to shops and San Jose station. Thank you for appreciating our budget-friendly hotel. We are sorry that you did not get sheets every day during your stay. Please rest assured that this is not the standard experience our guests have. Our housekeeping staff ensures that every guest room is picture-perfect. We will look into this and make sure to make possible improvements. We would love to host you again. Thank you for staying with us.
Kind Regards,
The Arena Hotel Management
2/10 Horrible
Hilde
13 mars 2023
Hilde
Séjour de 1 nuit en mars 2023
2/10 Horrible
Clinton
Voyage en groupe
13 mars 2023
Les points faibles : Personnel et service
Clinton
Séjour de 1 nuit en mars 2023
2/10 Horrible
kenneth
6 mars 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kenneth
Séjour de 1 nuit en mars 2023
2/10 Horrible
Vance
Voyage en couple
6 mars 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vance
2/10 Horrible
Karina
Voyage en couple
5 mars 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karina
Séjour de 1 nuit en mars 2023
4/10 Médiocre
Frances
Voyage en couple
3 mars 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Frances
Séjour de 2 nuits en février 2023
2/10 Horrible
Elizabeth
3 mars 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en février 2023
2/10 Horrible
Chris
3 mars 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en mars 2023
2/10 Horrible
Monique
Voyage en famille
2 mars 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Monique
Séjour de 2 nuits en février 2023
2/10 Horrible
Timothy
Voyage en famille
27 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en février 2023
2/10 Horrible
Chris
26 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel has closed. Nightmare.
Chris
Séjour de 1 nuit en février 2023
2/10 Horrible
AMILCAR E
Voyage en famille
26 févr. 2023
Les points faibles : Propreté et personnel et service
AMILCAR E
Séjour de 1 nuit en février 2023
2/10 Horrible
Patricia, San Jose
26 févr. 2023
Patricia
Séjour de 1 nuit en février 2023
6/10 Satisfaisant
Mary
Voyage en couple
25 févr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mary
Séjour de 2 nuits en février 2023
2/10 Horrible
Samantha
24 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not as good as it used to be
Samantha
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 27 févr. 2023
Dear Samantha,Thank you for taking the time to leave us a review. We are very sorry to hear about your negative experience staying with us. We are sorry for the disappointment due to the breakfast. I wish you had shared your noise concerns with our staff; they would have attempted to resolve the problem so that you could have a quiet and comfortable stay. We will investigate the issue and ensure this does not happen again.Once again, please accept our sincere apologies for your experience.Sincerely,Arena Hotel Management
6/10 Satisfaisant
Lauren
Voyage en groupe
23 févr. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
it was just MEH
Lauren
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 27 févr. 2023
Dear Lauren,Thank you for taking the time to write feedback for our business. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room and bathroom. We will certainly take this opportunity to highlight the problems and resolve them.I hope you will give us another chance to serve you much better in the future.Sincerely,Arena Hotel Management
2/10 Horrible
Catherine
23 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT STAY HERE
Catherine
Séjour de 1 nuit en février 2023
4/10 Médiocre
Lorena
23 févr. 2023
Lorena
Séjour de 1 nuit en février 2023
10/10 Excellent
PAMELA
22 févr. 2023
Les points forts : Personnel et service
PAMELA
Séjour de 1 nuit en février 2023
6/10 Satisfaisant
Joseph
21 févr. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Long time guest a little disappointed
Joseph
Séjour de 2 nuits en février 2023
Réponse de Arena Hotel Management le 23 févr. 2023
Dear Joseph,Thank you for sharing feedback about your stay at Arena Hotel. Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition. Please accept our sincere apologies for the issues you faced with the air-conditioner unit. We appreciate you alerting us to the problem, and we will take immediate action to fix it.I hope you will give us another chance to serve you much better in the future.Sincerely,Arena Hotel Management
6/10 Satisfaisant
Elizabeth
21 févr. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Elizabeth
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 22 févr. 2023
Dear Elizabeth,Thank you for taking the time to rate your stay at Arena Hotel. We are disappointed to learn that you were unhappy with your stay at Arena Hotel. We apologize for the less-than-perfect experience. Please do contact us to describe what made you disappointed as guest feedback helps us improve our hotel and services for future guests. We look to continuously improve and guest feedback is critical to learning where we need to focus our attention.Regards,Arena Hotel Management
8/10 Bien
Roman
Voyage en groupe
20 févr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Roman
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 22 févr. 2023
Dear Roman,Thank you for the positive review of your stay at Arena Hotel. We are happy you enjoyed our convenient location. We are sorry for the inconvenience faced due to the front desk, we will ensure this does not happen again.We would love to host you again next time your travels bring you back to San Jose.Regards,Arena Hotel Management
8/10 Bien
Jason
20 févr. 2023
Jason
Séjour de 1 nuit en février 2023
6/10 Satisfaisant
Martin, Salinas
20 févr. 2023
Martin
Séjour de 1 nuit en février 2023
6/10 Satisfaisant
Angel
Voyage en famille
20 févr. 2023
Angel
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 22 févr. 2023
Dear Angel,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Arena Hotel.Regards,Arena Hotel Management
10/10 Excellent
Modesto
20 févr. 2023
Modesto
Séjour de 1 nuit en février 2023
6/10 Satisfaisant
Pongpat
19 févr. 2023
Les points faibles : Propreté
Pongpat
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 22 févr. 2023
Dear Pongpat,Thank you for taking the time to review your stay at Arena Hotel. We hope you enjoyed your stay, and the staff at the San Jose hotel was able to serve you with comfort and impressive hospitality. We apologize for any inconvenience you had to face and would love to hear any feedback you may wish to share. We hope you choose us again for your next trip to San Jose.Regards,Arena Hotel Management
10/10 Excellent
Maria
19 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maria
Séjour de 5 nuits en février 2023
Réponse de Arena Hotel Management le 22 févr. 2023
Dear Maria,Thank you so much for the PERFECT SCORE RATING. We are glad to see that you had a wonderful stay at Arena Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Jose. Again, we are so glad you enjoyed your stay and we would love to host you again.Regards,Arena Hotel Management
4/10 Médiocre
Celeste
Voyage en famille
19 févr. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Celeste
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 22 févr. 2023
Dear Celeste,Thank you for letting us know about your experience at Arena Hotel. We are sorry to learn that you did not enjoy your stay with us. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We assure you that we will improve our service the next time you stay with us.Sincerely,Arena Hotel Management
10/10 Excellent
douglas
Voyage en groupe
19 févr. 2023
Les points forts : Personnel et service
douglas
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 22 févr. 2023
Dear Douglas,Thank you so much for the PERFECT SCORE REVIEW! Thank you so much for appreciating our hardworking staff. We have noted your suggestions regarding improvement at our hotel, we will surely work towards improving it.We look forward to hosting you again soon for another enriching stay on your next trip to San Jose.Regards,Arena Hotel Management
2/10 Horrible
Gregory
Voyage d’affaires
18 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 23 févr. 2023
Dear Gregory,Thank you for taking the time to leave us a review. Please accept my sincere apologies for the state of your guest room and overall experience. I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. Once again, please accept our sincere apologies for your poor experience staying at Arena Hotel.Sincerely,Arena Hotel Management
6/10 Satisfaisant
Mark
14 févr. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Mark
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 16 févr. 2023
Dear Mark,Thanks for taking the time to provide us with your valuable feedback! We are disappointed to learn that you were unhappy with the room we assigned you. We aim to provide all of our guests with a clean and comfortable stay and thus are saddened that we could not serve you to our usual high standard.Thank you again for allowing us to host you at Arena Hotel and for providing us with your honest feedback.Sincerely,Arena Hotel Management
2/10 Horrible
Fredrick C.
Voyage en couple
14 févr. 2023
Les points faibles : Propreté et personnel et service
Fredrick C.
Séjour de 2 nuits en février 2023
Réponse de Arena Hotel Management le 16 févr. 2023
Dear Fredrick,Thank you for taking the time to write us with your feedback. It is apparent from your review that you did not have a good time at our San Jose hotel. It is disheartening to know that you were not accommodated well at Arena Hotel. This is not the typical experience our guests have with us. I hope you give us another chance to offer you enhanced service on your next trip to San Jose.Sincerely,Arena Hotel Management
4/10 Médiocre
Shu Mei
13 févr. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Shu Mei
Séjour de 4 nuits en février 2023
Réponse de Arena Hotel Management le 15 févr. 2023
Dear Shu Mei,Thank you for letting us know about your experience at Arena Hotel. We are sorry for the inconveniences you faced during check-in, this is not a usual guest experience at our hotel. We will investigate the issue and ensure this does not happen again. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them.I'd like to apologize again on behalf of our entire team for not meeting your standards.Sincerely,Arena Hotel Management
10/10 Excellent
Scott
Voyage en groupe, Voyage d’affaires
13 févr. 2023
Les points forts : Propreté et personnel et service
Scott
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 15 févr. 2023
Dear Scott,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Arena Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Jose hotel in the near future!Regards,Arena Hotel Management
10/10 Excellent
Angelina
12 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Angelina
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 15 févr. 2023
Dear Angelina,Thank you for a Perfect Score Rating on your stay at Arena Hotel. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We would love to host you again for your next visit to San Jose.Regards,Arena Hotel Management
8/10 Bien
Rosemary
Voyage d’affaires
12 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rosemary
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 14 févr. 2023
Dear Rosemary,Thank you for choosing to stay with us when you visited San Jose. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Arena Hotel!Regards,Arena Hotel Management
6/10 Satisfaisant
Humberto
Voyage d’affaires
12 févr. 2023
Les points forts : Propreté
Humberto
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 14 févr. 2023
Dear Humberto,Thank you for sharing feedback about your stay at Arena Hotel. We appreciate your comments about our clean rooms, We are aware that we have a limited parking area. You could have asked our front desk for assistance. They are always here to help you.We would love to host you again on your next visit to San Jose.Regards,Arena Hotel Management
8/10 Bien
Roberto
11 févr. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Roberto
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 14 févr. 2023
Dear Roberto,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Regards,Arena Hotel Management
8/10 Bien
Rosemary
Voyage d’affaires
11 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rosemary
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 14 févr. 2023
Dear Rosemary,Thank you for choosing to stay with us when you visited San Jose. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Arena Hotel!Regards,Arena Hotel Management
2/10 Horrible
Feng-Ping
Voyage en famille
9 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Feng-Ping
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 13 févr. 2023
Dear Feng-Ping,I'm sorry to hear about the unpleasant experience you had at the hotel. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We will investigate the issue and ensure it is not repeated again.Again, please accept my sincere apologies for the difficulties during your stay with us. We would love the opportunity to host you again soon. Sincerely,Arena Hotel Management
2/10 Horrible
Adilene
Voyage en couple
9 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adilene
Séjour de 1 nuit en février 2023
Réponse de Arena Hotel Management le 13 févr. 2023
Dear Adilene,Thank you for taking the time to review your stay at our San Jose hotel. I'm sorry to hear that your stay was disrupted due to noise. We are very sorry for your experience with our staff. Please know our staff is highly trained and it is unlike them to act in such a manner. We hope you will give us another chance in the future so you can see that this was an isolated occurrence.Sincerely,Arena Hotel Management
8/10 Bien
Martin
Voyage en famille
7 févr. 2023
Martin
Séjour de 2 nuits en janvier 2023
Réponse de Arena Hotel Management le 8 févr. 2023
Dear Martin,Thank you for your review of our hotel! We are glad to hear that your stay was quiet and the room was comfortable and clean. We apologize for the parking situation and we understand your concerns. We take the safety of our guests very seriously and will continue to do our best to ensure that the parking areas are secure. We are also glad to hear that you enjoyed the amenities in the room, such as the bathtub, washer and dryer, refrigerator, coffee pot, microwave, and iron. We hope you will consider staying with us again.Regards,Arena Hotel Management
6/10 Satisfaisant
Stephanie
Voyage en couple
5 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en janvier 2023
Réponse de Arena Hotel Management le 7 févr. 2023
Dear Stephanie,Thanks for taking the time to provide us with your valuable feedback! We are happy to learn that you enjoyed staying at our convenient hotel location. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Sincerely,Arena Hotel Management
10/10 Excellent
K Nick
1 févr. 2023
K Nick
Séjour de 1 nuit en janvier 2023
Réponse de Arena Hotel Management le 6 févr. 2023
Dear K,HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at Arena Hotel. We are glad to see that you had a wonderful stay at Arena Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Jose. Again, we are so glad you enjoyed your stay, and we would love to host you again. Warm Regards,Arena Hotel Management