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Avis sur The Ritz-Carlton, Half Moon Bay

5 out of 5
The Ritz-Carlton, Half Moon Bay
1 Miramontes Point Rd, Half Moon Bay, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 411 avis sur 580." "
Note des voyageurs de 8 (Bien), d’après 95 avis sur 580." "
Note des voyageurs de 6 (Satisfaisant), d’après 33 avis sur 580." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 580." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 580." "

9,6/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

2/10 Horrible

Srikanth

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good place to stay.
Séjour de 2 nuits en mars 2024
Réponse de The Ladies and Gentlemen of The Ritz-Carlton le 1 avr. 2024
Dear Srikanth,Thank you for sharing the review. We are glad to know you had a pleasant stay with us. We look forward to welcoming you back soon.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

8/10 Bien

Clare

Séjour de 1 nuit en mars 2024

10/10 Excellent

Sakura, Santa Clara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Maxiimiliano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

vaughn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds are beautiful and plenty of trails. The dining, shops, and activities around the resort are limited. A rental car is a must when staying at the hotel any length of time.
Séjour de 5 nuits en décembre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton le 11 janv. 2024
Dear Vaughn,Thanks so much for the lovely review! We’re so glad to know that you enjoyed your stay to the fullest at our coastal paradise. We appreciate your words of praise and look forward to welcoming you back again for another visit to the shores of Half Moon Bay.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Tomer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Micaela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
🌊 is always the best

8/10 Bien

Mahesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

ELENA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en novembre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 20 nov. 2023
Dear Elena,Thank you for your positive review! We are delighted to know that you found everything to your satisfaction during your stay with us and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Vasilios, New York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnificent property. Surrounded by natural beauty. Prices are steep but you get what you pay for
Séjour de 2 nuits en novembre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 18 nov. 2023
Dear Vasilios,Thank you for this amazing review! We are delighted to learn that you had a charming experience at our beautiful bluff-top retreat. We look forward to welcoming you back again in the future for another unforgettable stay!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 8 nov. 2023
Dear Ashley,Thank you for positively reviewing us! We're thrilled to know your experience here has been nothing short of spectacular and we look forward to seeing you again soon!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Horrible

Gordon

Séjour de 1 nuit en octobre 2023
Réponse de he Ladies and Gentlemen of The Ritz-Carlton le 5 déc. 2023
Dear Gordon,Thank you for the candid feedback. It is disheartening to know that your experience with us fell short of your expectations. We hope you'll give us one more opportunity and join us in the future for a much-improved guest experience.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Horrible

Yizhen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023

8/10 Bien

Ari

Voyage en famille
Les points forts : Propreté et personnel et service
The location, scenery, golf access, and service were phenomenal. The food needs to be better, especially for the price. The rooms need an upgrade as amenities are not representative of the Ritz Carlton brand (no USB outlets, no mini bar, finishes are dated, etc…). Half Moon Bay is extraordinary and I will return but the hotel is stuck in the year 2000
Séjour de 3 nuits en octobre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 23 oct. 2023
Dear Ari,Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and are pleased to know you enjoyed our scenic location and top-notch service. We are continually striving to enhance our guests’ experience and your comments will certainly assist us in our efforts. We hope that you will join us for an improved stay in the future.

10/10 Excellent

Leslie

Séjour de 1 nuit en octobre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 8 nov. 2023
Dear Leslie,Thank you for sharing this awesome five-star review! We hope to welcome you back to Half Moon Bay in the near future!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Horrible

Dejun

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing Experience at The Ritz-Carlton, Half
I recently booked a stay at The Ritz-Carlton, Half Moon Bay through Hotels.com for my VIP customer from October 7th to October 8th, 2023. Unfortunately, our experience was far from satisfactory. During our stay in Room 221, the shower system was malfunctioning, and despite multiple attempts to request assistance from the front desk, the issue was not resolved. This left us without a functioning shower throughout our stay, which was a significant inconvenience. Our expectations for The Ritz-Carlton were high, given its reputation for exceptional service and luxurious accommodations. However, the failure to address a basic amenity like the shower system in a timely manner was a disappointment. We hope that the hotel will investigate this matter thoroughly and take measures to prevent such incidents in the future. Our commitment to providing our VIP customers with exceptional experiences is of utmost importance, and we trust that The Ritz-Carlton will take the necessary actions to restore our confidence in their establishment.
Séjour de 1 nuit en octobre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 10 oct. 2023
Dear Dejun,Thank you for sharing your feedback. We pride ourselves on delivering exceptional hospitality, and we are disappointed to hear that your experience fell short of expectations. You are right to expect only the highest standard of service, and we apologize that this was not the case for you. We will surely share your comments with our Ladies and Gentlemen so improvements are made where necessary and we hope you will join us for an improved visit in the future.

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 8 nov. 2023
Thank you for your kind review, we hope to welcome you back soon!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing location and excellent service.
Séjour de 2 nuits en septembre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 11 sept. 2023
Dear Lisa,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our Ladies and Gentlemen provided you with impeccable service and that our scenic location added to the magic of your unforgettable stay. Should your travels bring you back, we would love to welcome you.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful!
Séjour de 1 nuit en septembre 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton le 6 sept. 2023
Dear David,What an amazing review! It is a pleasure to know that you enjoyed our beautiful bluff-top paradise very much! Thank you again for choosing us to be your home away from home and we look forward to seeing you again soon!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

4/10 Médiocre

Jingjing

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
They charged me twice and very hard to get refund
You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything
Séjour de 1 nuit en juin 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 5 sept. 2023
Dear Jingjing,Thank you for taking the time to share this insightful review. We sincerely apologize for the inconvenience and challenges you faced. Your feedback is truly important to us and we are sorry we fell short of providing the exceptional service that we strive for. We will share and address the concerns you’ve raised with our Ladies and Gentlemen to ensure improvements are made.

4/10 Médiocre

Jingjing

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
They took double charge on my room
You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything
Séjour de 1 nuit en juin 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 5 sept. 2023
Dear Jingjing,Thank you for taking the time to share this insightful review. We sincerely apologize for the inconvenience and challenges you faced. Your feedback is truly important to us and we are sorry we fell short of providing the exceptional service that we strive for. We will share and address the concerns you’ve raised with our Ladies and Gentlemen to ensure improvements are made.

10/10 Excellent

HYUN

Séjour de 1 nuit en août 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 30 août 2023
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay again soon.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous hotel! Beautiful location. Very friendly and helpful staff. Great food. Terrific amenities.
Séjour de 1 nuit en août 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 28 août 2023
Dear Susan,Thank you for your excellent review! We are overjoyed to discover that you found so many aspects of our resort to be wonderful, from our breathtaking location, and delicious offerings to our helpful Ladies and Gentlemen and terrific amenities. Should your travels bring you back, we would love to welcome you.

10/10 Excellent

Lea Noriko

Les points forts : Propreté
Séjour de 3 nuits en août 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 28 août 2023
Thank you for your kind words! We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Jiacong

Séjour de 1 nuit en août 2023

8/10 Bien

Adrienne

Voyage en famille
Les points forts : Équipements
Great property. Customer service is excellent!
Séjour de 1 nuit en août 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 9 août 2023
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay again in the near future.

10/10 Excellent

Sneha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 10 août 2023
Thank you for your kind feedback! We hope to welcome you back to Half Moon Boon soon.

10/10 Excellent

Azenith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 2 nuits en juillet 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 2 août 2023
Dear Azenith,Thank you for the lovely review! We are delighted to hear that our impeccable service and thoughtful amenities were able to win you over. Thank you for choosing us to be your home away from home and we hope you will allow us the pleasure of hosting you again soon for an equally unforgettable stay.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Torsten

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hervorragender Service in bester Lage hat seinen P
Sehr schöne Anlage auf dem Cliff umgeben von Golfplätzen. Wenn man nicht zum Golfen da ist, ist das sicher gewöhnungsbedürftig. Wir hatten über Hotel.com ein Paket aus PArken und Frühstück gebucht. Die Verrechnung war etwas aufwendig aber hat sich insgesamt gelohnt. Wir haben noch einmal $170 pro Nacht drauf gelegt für einen Feuerplatz. Das hat sich gelohnt, aber eben auch aus einem teuren Hotel ein sehr teures gemacht. Ob man deim Sonnenuntergang für ein Glass Wein $26 zahlen wirll, muss dann jeder für sich entscheiden. Alternativen gibt es in der Golfbar.
Séjour de 4 nuits en juillet 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 24 juil. 2023
Thank you for taking the time to provide your feedback. We're glad you enjoyed your visit and hope to welcome you back again soon.

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gorgeous!
Loved the location and beautiful hotel!
Séjour de 1 nuit en juillet 2023
Réponse de The Ladies and Gentlemen of The Ritz-Carlton, Half le 18 juil. 2023
Dear Guest,Thank you for your kind review! We are glad to know that you had a wonderful time at our luxurious bluff-top resort and loved our scenic location. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 22 juin 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

4/10 Médiocre

Jim

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 22 juin 2023
Dear Jim,Thank you for taking the time to leave this review. We are sorry to hear that our hospitality fell short of expectations. Your feedback is much appreciated so that we can share with our Ladies and Gentlemen and make immediate corrections. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Wendell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 2 juin 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Alexson Bryant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 2 juin 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Vivienne Nerveza

Voyage en famille
Although it’s a little bit pricy but it’s worth it. Perfect place just to relax and enjoy the place.
Séjour de 1 nuit en mai 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 30 mai 2023
Thank you for sharing your feedback with us. We hope to welcome you back to Half Moon Bay again soon!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 30 mai 2023
Thank you for sharing your feedback with us. We hope to welcome you back to Half Moon Bay again soon!

6/10 Satisfaisant

Goran

Voyage en couple
Les points forts : Propreté
Ordinary service at restaurants. Had to wait for host/es to show up. In general, needs refresh!
Séjour de 1 nuit en avril 2023
Réponse de The Ritz-Carlton, Half Moon Bay le 1 mai 2023
Dear Goran,Thank you for taking the time to leave this review. We are sorry to hear that our hospitality fell short of expectations. Your feedback is much appreciated and will be shared with our Ladies and Gentlemen so immediate corrections can be made and we can welcome you for an improved experience soon.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ritz is always a great experience. The service is incomparable to other hotels. Silent, smooth always reading your mind. The property is beautiful and offers so many amazing views of the ocean. The pool is old and uninviting. Luckily there are other things to do.
Séjour de 2 nuits en mars 2023
Réponse de The Ritz-Carlton, Half Moon Bay le 14 mars 2023
Dear Anna,Thank you so much for this lovely review. What a delight to see that your time with us was everything you expected thanks to our dedicated Ladies and Gentlemen, incredible ocean-view rooms, and thoughtful amenities. It was a pleasure to have you with us and we eagerly look forward to your return soon.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Jack, San Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en janvier 2023
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 31 janv. 2023
Thank you for your providing you kind review. We hope to welcome you back to Half Moon Bay soon!

10/10 Excellent

Mercedes

Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 2 juin 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Steve

Séjour de 1 nuit en novembre 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 14 nov. 2022
Thank you for your feedback! We look forward to welcoming you back to the coast at a later time.

10/10 Excellent

Renata

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning views! A very relaxing getaway
Séjour de 2 nuits en octobre 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 24 oct. 2022
Thank you for sharing these kind words about your stay. We look forward to welcoming you back to Half Moon Bay in the future!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Certainly one of the very finest hotels I have ever stayed at! I’ve stayed there many times over the years and it never disappoints. In the era of 5 star recommendations being common, the Half Moon Bay Ritz Carlton deserves 10 stars!
Séjour de 2 nuits en octobre 2022
Réponse de The Ladies and Gentlemen of The Ritz-Carlton le 19 oct. 2022
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay in the near future.

4/10 Médiocre

xisheng

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
I will not go back
It was an ok hotel, average level, the service is not good. The Ocean Terrace stops service at 5.30pm, the food and service at Navio is not good for the price. Through the ocean view window, you can see half of another building. The coffee maker is very noisy. i will not go back
Séjour de 1 nuit en octobre 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 18 oct. 2022
Thank you for providing this valuable feedback so that we may improve the guest experience.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 31 janv. 2023
Thank you for your kind review. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing overnight staycation
Went for a short overnight. Had dinner at The Conservatory where the food was wonderful and Krystal our server was amazing. Spa treatment in the morning by Sean who gave a wonderful massage… then golf in the afternoon. Beautiful property, wonderful service and unparalleled golf.
Séjour de 1 nuit en août 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 1 sept. 2022
Thank you for your wonderful feedback! We look forward to welcoming you back to the coast at a later time.

10/10 Excellent

Pete

Séjour de 2 nuits en août 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 31 janv. 2023
Thank you for your kind review. We hope to have you back with us soon!

6/10 Satisfaisant

ANGELIKA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything was pretty good except I paid for an ocean front view in the guest house and got a partial golf view which I know is a less expensive room.
Séjour de 1 nuit en août 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 31 août 2022
Good day Ms. Morte,Thank you for your feedback. Our system shows that a Guest House Fire Pit Guestroom was reserved and this appears to be the room type utilized during your stay. Should you have any additional inquires about this, we would be happy to further assist. We look forward to welcoming you back to the coast!

10/10 Excellent

Jaeyun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de The Ladies & Gentlemen of The Ritz-Carlton le 22 août 2022
Thank you for your feedback. We look forward to welcoming you back to beautiful Half Moon Bay at a later time!