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Avis sur Fairmont San Francisco

5 out of 5
Fairmont San Francisco
950 Mason Street Atop Nob Hill, San Francisco, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 639 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 165 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1005." "

9,2/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Isabelle

Séjour de 1 nuit en mai 2023
Réponse de Fairmont Hotel Team le 14 mai 2023
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noriel TorresFront Office ManagerFairmont San Francisco

6/10 Satisfaisant

David

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Décevant.
Un monde incroyable qui visite en permanence l’entrée de l’hôtel ! Hôtel vieillissant, besoin de pas mal de rafraîchissement. Le nettoyage était perfectible. Prestation pas à la hauteur du prix et du standing. Décevant.
Séjour de 3 nuits en décembre 2022
Réponse de Spencer - Front Office Manager le 6 janv. 2023
Good day,Thank you so much for staying with us at Fairmont San Francisco and for taking the time to provide your insight about your experience. I am so sorry for the disappointment we caused you during your visit and that we failed to meet the high standards we hold ourselves to during your visit. We hope you will give us another chance in the future

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bel hôtel.
Séjour de 2 nuits en juillet 2022
Réponse de Lauren Roche - Front Office Manager le 16 juil. 2022
Thank you so much for the fantastic feedback Daniel! We hope to see you back at the Fairmont San Francisco soon.

8/10 Bien

matthieu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juin 2022
Réponse de Lauren Roche - Front Office Manager le 16 juil. 2022
Thank you so much for the great feedback Matthieu! We hope to see you back at the Fairmont San Francisco soon!

4/10 Médiocre

Isabelle

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Pas de services aux Chambres, personne ne passe faire le lit et donner des serviettes et débarbouillette à moins de leur demander, bouteilles d’eau au front desk sur demande.pas de bureau pour y déposer mes vêtements, nous avons utilisé les tables de chevets et finalement pas de respect du port du masque pour circuler dans l’hotel en pleine 4e vague de COVID. Je ne recommande pas et ce n’est pas à la hauteur d’un Fairmount
Séjour de 4 nuits en août 2021
Réponse de Fairmont Front Office le 27 août 2021
Thank you for your feedback - we will be addressing your concerns

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I could get used to this!!! Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Matthew

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Ezequiel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, great staff
Séjour de 1 nuit en avril 2024
Réponse de Fairmont Hotel Team le 8 avr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 Bien

Mariana

Les points forts : Propreté, personnel et service, équipements
Creo que es un poco vieja y habria que renovar ciertas ventanas y algunos baños. Es un poco ruidoso. Por lo demas muy buen servicio, muy comodas camas y muy buen rumbo, tambien muy bonito hotel.
Séjour de 1 nuit en avril 2024
Réponse de Fairmont Hotel Team le 8 avr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

EILEEN

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s an older hotel but very iconic also is well kept.
Séjour de 2 nuits en avril 2024
Réponse de Lucas le 6 avr. 2024
Dear Eileen, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

6/10 Satisfaisant

Dena

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
It’s a nice old hotel. It needs a better lounge/bar area because it only has the Tongo (looks like pirate of the Carribean) or a bar in the area that they serve breakfast. For such an old iconic hotel I would think it would have better amenities.
Séjour de 3 nuits en mars 2024
Réponse de Lucas le 6 avr. 2024
Dear Dena, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of, and I will speak with our hotel to see how we are able to add more amenities for our hotel. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous! My second best hotel stay ever! This hotel is a joy. The staff (front desk, concierge, dining, doorman) were thoughtful, attentive, and kind. The beds were comfortable and had high quality sheets. Shower pressure excellent. The outdoor garden and bee area are both stunning. But even better, the Tonga Room in the basement is a blast. The location is perfect with a beautiful park with a kids’ area is a stones through away. The historic Grace church is a two minute walk. Everything about this hotel is perfect and we will be back!
Séjour de 3 nuits en mars 2024
Réponse de Fairmont Hotel Team le 31 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

ANDRES

Gran ubicación. Buen hotel con agradable desayuno!
Séjour de 7 nuits en mars 2024
Réponse de Fairmont Hotel Team le 31 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Tiffany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recently had the pleasure of staying at this beautiful property and overall, my experience was great. From the moment I arrived, I was greeted by friendly and helpful staff. Despite a minor hiccups with the room not being feather-free initially, no slippers or robes, the issues were swiftly addressed upon request, demonstrating the attentiveness of the staff. While the furnishings could benefit from a refresh, they didn't detract significantly from the overall charm of the property. Additionally, although the in-room espresso maker was a nice touch, I found the serving size to be on the smaller side, even when set for a larger cup. However, this was easily remedied by running multiple cups. One highlight of the property was the art studio and historical pictures adorning the hallways, adding a delightful touch to the ambiance. Overall, I would highly recommend this property for its beauty, friendly staff, and attention to guest needs, despite minor areas for improvement.
Séjour de 3 nuits en mars 2024
Réponse de Lucas le 29 mars 2024
Hello Tiffany!Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours!Thank you again, and I hope to see you back soon.Lucas YehFront Office Manager

10/10 Excellent

William

Séjour de 3 nuits en mars 2024
Réponse de Fairmont Hotel Team le 30 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Richard, Brookline

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always love the old school tradition of this hotel. Just a classic, and never disappoints. Location is a bit of an oasis close to the action, but not in it.
Séjour de 2 nuits en mars 2024
Réponse de Fairmont Hotel Team le 28 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Fairmont Hotel Team le 28 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Fairmont Hotel Team le 28 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

BEI WEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Fairmont Hotel Team le 28 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Debbie, Livermore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This historic hotel is still beautiful! We were promptly greeted by valet and sent inside to check in, which was quick and friendly. Were given our room even though we were early. The lobby is grand and spacious. Ceilings are high throughout the hotel. Our standard room was small but comfortable and well kept. Comfortable bed! A great place for a weekend getaway.
Séjour de 1 nuit en mars 2024
Réponse de Fairmont Hotel Team le 28 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Elizabeth, Oakdale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Fairmont Hotel Team le 23 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very historic, beautiful, friendly staff, walkable area.
Séjour de 4 nuits en mars 2024
Réponse de Fairmont Hotel Team le 22 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The nicest hotel I’ve been to. Just know that parking is $80! All worth the experience though!
Séjour de 1 nuit en mars 2024
Réponse de Fairmont Hotel Team le 22 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Gemini

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is an absolutely spectacular hotel, with great views and great service. Looking forward to visiting again soon.
Séjour de 5 nuits en mars 2024
Réponse de Fairmont Hotel Team le 22 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Zackery

Séjour de 1 nuit en mars 2024
Réponse de Lucas le 6 avr. 2024
Dear Zackery, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 Excellent

Kristin, MERRICK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Fairmont Hotel Team le 17 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed in the golden gate suite, which had the most gorgeous view. My rating is primarily because the room and view was stunning! For a 5 star hotel, the service was a little slow at times (room being ready, requests for extra glasses for the room took over 1.5 hours, car took 25 mins to be brought to the front). We still felt it was worth it for the magnificent views!
Séjour de 1 nuit en mars 2024
Réponse de Lucas Yeh le 12 mars 2024
Hello Rachel,Thank you so much taking time out of your day to write us a review! I am happy to hear that you enjoyed your stay with us along with all the amenities we had to offer.We hope to see you again soon, but until then please have a wonderful day!Lucas YehFront Office Manager

10/10 Excellent

paul h

Voyage en couple
Les points forts : Équipements
This is the best / feel really comfortable and glad we chose this hotel
Séjour de 1 nuit en mars 2024
Réponse de Lucas le 9 mars 2024
Hello Paul,Thank you so much for taking the time to write us a review! I am happy to hear that you enjoyed your stay with us and all the amenities that we had to offer. Do have a wonderful weekend, and I look forward to seeing you again in the near future!Lucas YehFront Office Manager

10/10 Excellent

A Terrence

Voyage en famille, Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Beautiful accommodations. Nice staff. Very pretty food presentation and good taste.
Séjour de 1 nuit en mars 2024
Réponse de Fairmont Hotel Team le 9 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Fairmont Hotel Team le 9 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Fairmont up on the top of Nob Hill is a gracious place to stay. They offer in-room dining, a charming restaurant and bar, and there are dozens of great restaurants just a short walk away. I would stay there again in a heartbeat.
Séjour de 2 nuits en mars 2024
Réponse de Fairmont Hotel Team le 8 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Ali

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
عال العال شي يجنن
Séjour de 1 nuit en mars 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Nate

Séjour de 1 nuit en février 2024
Réponse de Fairmont Hotel Team le 22 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect stay!
Séjour de 1 nuit en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 Bien

HOLLY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful grand hotel maintained perfectly! Tom the concierge was superb. Missed a traditional bar at the hotel…only open for coffee in the mornings. Tonga room bar only open wed-Saturday and hotel guests not given priority. Hotel needs to move past the “if you touch the mini bar model”, we were bothered twice with “mini bar queries”. And again at check out, charges were promptly removed but too much obsession for a hotel at this level!
Séjour de 2 nuits en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 Satisfaisant

Karen

Voyage en groupe
Les points forts : Équipements
Pillows were so uncomfortable, tub was dirty, room service was not very detailed. Check in process was disorganized. Nobody offered to take our luggage to our room.
Séjour de 2 nuits en décembre 2023
Réponse de Fairmont Hotel Team le 2 mars 2024
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 Bien

Darrell

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything is walkable
Séjour de 3 nuits en décembre 2023
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

David, Jackson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Fairmont, no need to say more.
Séjour de 3 nuits en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

isis, miami

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel
Séjour de 1 nuit en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful!! Wonderful staff
Séjour de 1 nuit en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 Satisfaisant

Christopher

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 Bien

Val

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Gorgeous hotel, lots of history. Food ok, but needs improvements. WiFi issues, I was never able to get it, even I asked for help. Probably we will never stay here again.
Séjour de 1 nuit en février 2024
Réponse de Fairmont Hotel Team le 2 mars 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valet guy and female manager are great.
Séjour de 2 nuits en février 2024
Réponse de Fairmont Hotel Team le 19 févr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 Bien

Jay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was old school nice
Séjour de 2 nuits en novembre 2023
Réponse de Fairmont Hotel Team le 18 févr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

4/10 Médiocre

Dunston

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
Generally poor all around apart from the beautiful landmark building. One person at front desk only, low water pressure, barely hot water, no turndown service, wrong name on welcome tablet. All in all, very disappointing considering the prices
Séjour de 2 nuits en février 2024
Réponse de Fairmont Hotel Team le 16 févr. 2024
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Timothy, Topanga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Fairmont Hotel Team le 15 févr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Mia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved EVERYONE who worked there. But the main front bar needs to stay open later!!!!!!!!!!!
Séjour de 3 nuits en février 2024
Réponse de Fairmont Hotel Team le 15 févr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with our staff and Laurel Court bar, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 Bien

Karen-Sue, Montreal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Beautiful property on outside and ok inside but no cafe, no bar no vibe
Séjour de 2 nuits en janvier 2024
Réponse de Fairmont Hotel Team le 15 févr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 Excellent

Dominique

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steam room and sauna in the gym, and a separate tub in the bathroom
Séjour de 5 nuits en janvier 2024
Réponse de Fairmont Hotel Team le 9 févr. 2024
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback for our steam room and sauna in the gym. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team