Avis sur Travelodge by Wyndham San Francisco Airport North
Travelodge by Wyndham San Francisco Airport North
326 S Airport Blvd, South San Francisco, CA
Avis
6,0
6,0/10
Propreté
6,6/10
Personnel et service
5,4/10
Équipements
5,4/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
24 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Travelodge le 25 mars 2024
Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations in terms of cleanliness and overall condition.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we apologize for any shortcomings you encountered during your stay. Please know that we take your comments seriously, and we will address the issues you've raised with our housekeeping and maintenance teams to ensure that they are promptly resolved.We appreciate you bringing this matter to our attention, as it allows us to improve and better serve our guests in the future. Thank you for choosing to stay with us.
2/10 Horrible
Lilou
3 janv. 2024
Lilou
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Christopher
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en décembre 2023
2/10 Horrible
THIERRY
Voyage en famille avec de jeunes enfants
18 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIERRY
Séjour de 3 nuits en août 2023
4/10 Médiocre
SARAH
Voyage en famille
15 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SARAH
Séjour de 1 nuit en août 2023
6/10 Satisfaisant
catherine
5 août 2023
catherine
Séjour de 1 nuit en août 2023
8/10 Bien
magali
Voyage en famille
22 juil. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
magali
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Moira
15 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Moira
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Amélie
28 juin 2023
Les points forts : Personnel et service
Amélie
Séjour de 1 nuit en juin 2023
8/10 Bien
Stephane
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephane
Séjour de 3 nuits en juin 2023
8/10 Bien
Hauata
Voyage en famille
10 sept. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Parfait.
Hauata
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Amélie
Voyage en groupe
8 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Amélie
Séjour de 2 nuits en septembre 2022
4/10 Médiocre
Christophe
26 août 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Déçus
Christophe
Séjour de 1 nuit en juillet 2022
10/10 Excellent
christophe
14 août 2022
christophe
Séjour de 1 nuit en août 2022
8/10 Bien
Voyageur vérifié
Voyage en famille
13 août 2022
Les points faibles : Personnel et service
(Pas) beau, bon, pas cher
Voyageur vérifié
Séjour de 5 nuits en août 2022
4/10 Médiocre
STEEVE
7 août 2022
STEEVE
Séjour de 3 nuits en août 2022
4/10 Médiocre
antoine
Voyage en famille
5 août 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
antoine
Séjour de 1 nuit en juillet 2022
4/10 Médiocre
Bruno
Voyage en famille
29 juil. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bruno
Séjour de 1 nuit en juillet 2022
6/10 Satisfaisant
Emilie
Voyage en famille avec de jeunes enfants
29 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Emilie
Séjour de 3 nuits en juillet 2022
8/10 Bien
ALINE
17 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ALINE
Séjour de 2 nuits en juillet 2022
6/10 Satisfaisant
Mélissa
8 juil. 2022
Correct
Mélissa
Séjour de 1 nuit en juillet 2022
8/10 Bien
JEAN-FRANÇOIS, DESCARTES
30 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JEAN-FRANÇOIS
Séjour de 1 nuit en juin 2022
8/10 Bien
ALINE
28 juin 2022
ALINE
Séjour de 2 nuits en juin 2022
2/10 Horrible
Martine
Voyage en groupe
28 juin 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martine
Séjour de 1 nuit en juin 2022
6/10 Satisfaisant
Patricia
23 juin 2022
Patricia
Séjour de 1 nuit en juin 2022
8/10 Bien
JEAN-FRANÇOIS, DESCARTES
Voyage en groupe
19 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JEAN-FRANÇOIS
Séjour de 2 nuits en juin 2022
4/10 Médiocre
Lucien
Voyage en groupe
8 juin 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lucien
Séjour de 4 nuits en juin 2022
6/10 Satisfaisant
Alain
17 mai 2022
Les points forts : Propreté et personnel et service
Alain
Séjour de 1 nuit en mai 2022
8/10 Bien
Guy
18 avr. 2022
Guy
Séjour de 2 nuits en avril 2022
8/10 Bien
olivier, Mandelieu la napoule
26 févr. 2022
olivier
Séjour de 1 nuit en février 2022
6/10 Satisfaisant
Alicia
Voyage en famille
12 févr. 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Alicia
Séjour de 1 nuit en février 2022
6/10 Satisfaisant
MAEA
12 déc. 2021
Bon qualité/Prix
MAEA
Séjour de 1 nuit en décembre 2021
8/10 Bien
Jessica
3 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 1 nuit en octobre 2021
8/10 Bien
Edward
Voyage en famille, Voyage d’affaires
22 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en mars 2024
Réponse de Travelodge le 24 mars 2024
Thank you for sharing your feedback with us. We appreciate your honest review and take your comments seriously.We apologize if the furnishings did not meet your expectations during your stay. Please know that we are constantly evaluating and updating our amenities to ensure our guests have a comfortable and enjoyable experience.Your feedback serves as valuable input as we continue to improve our accommodations. We will certainly take your comments into consideration as we plan for future renovations.We hope you'll consider staying with us again in the future, and we're confident that you'll notice positive changes during your next visit.If you have any further concerns or suggestions, please don't hesitate to contact us directly. We are here to assist in any way we can.
10/10 Excellent
Tevita
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tevita
Séjour de 4 nuits en mars 2024
Réponse de Travelodge le 24 mars 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel convenient during your stay. Providing convenience and comfort to our guests is always our top priority, and we're glad to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another convenient stay in the near future. Should you have any further comments or suggestions, please don't hesitate to let us know.
10/10 Excellent
Karandeep
18 mars 2024
Les points faibles : Personnel et service
Karandeep
Séjour de 2 nuits en mars 2024
Réponse de Travelodge by Wyndham le 19 mars 2024
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a fantastic stay at our hotel and that you were completely satisfied with your visit.Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and we are delighted that we were able to exceed your expectations. Your glowing review means the world to us and serves as a great source of motivation for our team.We truly appreciate your kind words and are grateful for your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another outstanding stay in the future.
2/10 Horrible
Santhosh
17 mars 2024
Les points faibles : Propreté et personnel et service
Santhosh
Séjour de 1 nuit en mars 2024
Réponse de Travelodge by Wyndham le 18 mars 2024
Thank you for taking the time to share your feedback with us, although we're disappointed to see that your experience fell short of expectations. We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We take all guest feedback seriously and use it as a valuable tool for improvement. Your comments will be thoroughly reviewed by our team to identify areas where we can enhance our services and guest experience.If you're willing to provide more details about your experience, we would greatly appreciate it. Your insights will help us address any specific issues and prevent similar occurrences in the future.Once again, we apologize for any shortcomings during your stay and hope to have the opportunity to regain your trust in the future.
4/10 Médiocre
RYOSEI, Vancouver
16 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
RYOSEI
Séjour de 2 nuits en mars 2024
Réponse de Travelodge by Wyndham le 18 mars 2024
Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience at our hotel did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.We take all guest feedback seriously and use it as an opportunity to improve our services. If you could provide us with more details about your experience, we would greatly appreciate it. Your insights will help us address any issues and ensure that future guests have a more enjoyable stay.Once again, we apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience we strive to deliver to all our guests.
10/10 Excellent
Janny
16 mars 2024
Janny
Séjour de 2 nuits en mars 2024
Réponse de Travelodge by Wyndham le 18 mars 2024
Thank you very much for taking the time to leave us a fantastic 5/5 review! We're delighted to hear that you had such a wonderful experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our top priority.Your feedback means a lot to us, and it's truly rewarding to know that we met your expectations. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel again soon!
2/10 Horrible
Hui
16 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hui
Séjour de 12 nuits en février 2024
Réponse de Travelodge by Wyndham SFO Airport North le 17 mars 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our front desk service during your recent stay. Providing exceptional service is a top priority for us, and we regret that we fell short of your expectations in this regard.Regarding the remaining fees issue, we understand the importance of timely refunds and are truly sorry for any delay you encountered. We assure you that we are actively investigating the matter to ensure that your refund is processed promptly and accurately. Please rest assured that we are committed to resolving this issue to your satisfaction.We value your feedback as it helps us identify areas for improvement, and we thank you for bringing these concerns to our attention. If you have any further questions or concerns, please do not hesitate to contact us directly.
2/10 Horrible
Annalise
14 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annalise
Séjour de 1 nuit en mars 2024
Réponse de Travelodge SFO Airport North le 17 mars 2024
We would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is incredibly valuable to us, and we regret that we were unable to meet your expectations.We are deeply concerned to hear about the issues you encountered with our front desk service and the delay in processing your refund. Please know that this is not reflective of the high standards of service we strive to uphold, and we are taking immediate steps to address these issues internally to prevent similar occurrences in the future.We understand the importance of timely and efficient service, and we apologize for any inconvenience or frustration this may have caused you. Rest assured that we are committed to rectifying the situation and ensuring that necessary improvements are made to enhance the guest experience.We would appreciate the opportunity to further discuss your concerns and regain your trust. If you would be willing to provide more details about your experience, please don't hesitate to contact us directly.Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.
10/10 Excellent
Rajmohan
13 mars 2024
Rajmohan
Séjour de 3 nuits en mars 2024
Réponse de Travelodge Airport North le 17 mars 2024
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your recent stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that we succeeded in exceeding your expectations. Your kind words about our facilities, amenities, and staff mean the world to us, and we will be sure to share your feedback with our team.It was a pleasure to have you as our guest, and we are grateful for your support and positive recommendation. We look forward to welcoming you back for another outstanding stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.
4/10 Médiocre
Christine
Voyage en couple
10 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mars 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
We sincerely apologize for the disappointing experience you described during your recent stay with us. Your feedback is deeply concerning, and we regret that we fell short of your expectations.The conditions you mentioned regarding the holes and stains in the carpet, peeling paint, and loose linoleum flooring in the bathroom are completely unacceptable. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we did not meet this standard during your stay.Your feedback has been shared with our maintenance and housekeeping teams, and we will be reviewing our procedures to ensure such issues are not repeated in the future.We sincerely appreciate your feedback as it helps us to identify areas for improvement.
6/10 Satisfaisant
Hla
8 mars 2024
Hla
Séjour de 1 nuit en mars 2024
2/10 Horrible
Danielle
Voyage en famille, Voyage d’affaires
7 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 2 nuits en mars 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for sharing your feedback with us, and we deeply apologize for the disappointing experience you had during your stay with us. Your comfort and well-being are our top priorities, and we regret that we fell short of meeting your expectations.We sincerely apologize for the issues you encountered, including the musty smell, uncomfortable beds, thin walls, mold in the bathroom, and inadequate bedding. Please know that your comments have been taken seriously, and we will be addressing these issues with our team immediately to prevent similar occurrences in the future.We are glad to hear that you were able to find a comfortable stay elsewhere for your recovery after surgery. Your health and comfort are of utmost importance to us, and we regret any inconvenience caused during your time with us.We appreciate your feedback as it helps us to improve.
2/10 Horrible
VictorinoxD
Voyage d’affaires
7 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VictorinoxD
Réponse de Travelodge SFO Airport North le 11 mars 2024
We are deeply sorry to hear about your negative experience during your recent stay with us. Your feedback is concerning, and we take it very seriously.We apologize if you felt mistreated during your time with us. Providing exceptional service and treating our guests with kindness and respect are fundamental to our values, and we regret that we fell short of your expectations in this regard.Please know that your comments have been shared with our team, and we will be reviewing our interactions with guests to ensure that they are always handled with the utmost professionalism and care.We appreciate your feedback.
10/10 Excellent
abiola
Voyage d’affaires
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
abiola
Séjour de 4 nuits en février 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel convenient and reasonably priced.Your satisfaction is our top priority, and we're glad that our location and pricing met your needs. We strive to provide excellent value for our guests without compromising on quality.We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon.
8/10 Bien
Kurt, San Mateo
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements
Kurt
Séjour de 4 nuits en février 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for sharing your feedback with us. We're glad to hear that overall, your stay was satisfactory.We apologize for any inconvenience caused by the up-charge for the safe and the issue with obtaining a key for your room. Providing seamless service is important to us, and we regret that we fell short of your expectations in this regard.Your comments have been noted, and we will review our processes to ensure a smoother experience for our guests in the future.We appreciate your feedback as it helps us to continually improve our services.
4/10 Médiocre
Nina
4 mars 2024
Les points faibles : Équipements
Nina
Séjour de 1 nuit en février 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
We are deeply sorry to hear about the frustrating experience you encountered during your recent stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience caused.It is unacceptable that you were charged for your stay upon arrival despite prebooking, and we regret any confusion or frustration this may have caused. Rest assured, we take your concerns seriously, and we will be reviewing our payment procedures to ensure such issues are not repeated in the future.We apologize for the difficulty you experienced in reaching us and for the inconvenience of having to dispute the charge on your card. Your feedback has been shared with our team, and we will take immediate steps to improve our communication channels and responsiveness.We appreciate your patience and understanding in this matter.
4/10 Médiocre
ROXANNE
Voyage en famille
4 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
ROXANNE
Séjour de 2 nuits en mars 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for taking the time to share your feedback with us. We regret to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the limited toiletries provided in your room. Your comments have been noted, and we will review our amenities to ensure they align with the expectations of our guests.Additionally, we apologize if the room did not match the expectations set by the website. We strive to provide accurate representations of our accommodations, and we will take immediate steps to address any discrepancies.We appreciate your feedback as it helps us to continually improve our services.