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Avis sur Travelodge by Wyndham San Francisco Airport North

2 out of 5
Travelodge by Wyndham San Francisco Airport North
326 S Airport Blvd, South San Francisco, CA

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 402 avis sur 1880." "
Note des voyageurs de 8 (Bien), d’après 379 avis sur 1880." "
Note des voyageurs de 6 (Satisfaisant), d’après 325 avis sur 1880." "
Note des voyageurs de 4 (Médiocre), d’après 309 avis sur 1880." "
Note des voyageurs de 2 (Horrible), d’après 465 avis sur 1880." "

6,0/10

Propreté

6,6/10

Personnel et service

5,4/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Sannie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not so clean and hold
Séjour de 1 nuit en mars 2024
Réponse de Travelodge le 25 mars 2024
Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations in terms of cleanliness and overall condition.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we apologize for any shortcomings you encountered during your stay. Please know that we take your comments seriously, and we will address the issues you've raised with our housekeeping and maintenance teams to ensure that they are promptly resolved.We appreciate you bringing this matter to our attention, as it allows us to improve and better serve our guests in the future. Thank you for choosing to stay with us.

2/10 Horrible

Lilou

Séjour de 4 nuits en décembre 2023

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
-
Séjour de 1 nuit en décembre 2023

2/10 Horrible

THIERRY

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
etablissement non entretenu salle, cafards dans la chambre deteriorations , porte sdb bloquée ne ferme pas, plinthes arrachées, eclats et couts divers, moquette tachée, plomberie deteriorée , revetement sol sdb indefinissable, micro onde rouillé a l'interieur, etc ... en résumé une horreur, du jamais vu ! j'avais réservé pour 3 nuits, je suis parti dans un autre hotel aussitot la première nuit passée et je n'ai pas oser prendre une douche. je demande au proprietaire le remboursement de ces 2 nuits
Séjour de 3 nuits en août 2023

4/10 Médiocre

SARAH

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bruyant, accueil peu aimable
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

catherine

Séjour de 1 nuit en août 2023

8/10 Bien

magali

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Moira

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Amélie

Les points forts : Personnel et service
L’hôtel était bien pour une nuit mais je n’y serais pas resté plus longtemps. La chambre était quand même propre mais le bain de la salle de bain devrait être remplacé. Très vieux. Le personnel est très sympathique. Bel accueil!
Séjour de 1 nuit en juin 2023

8/10 Bien

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023

8/10 Bien

Hauata

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Parfait.
On passer une nuit au Travelodge, tres proche de l'aéroport de sfo. Très bon accueil ,la chambre impeccable, le parking était payant 5$,. Tout était parfait.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Amélie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Vraiment rien a redire. Chambre tres propre. Tres contente
Séjour de 2 nuits en septembre 2022

4/10 Médiocre

Christophe

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Déçus
Cet hôtel se dégrade d’année en année. C’était notre point de chute lorsque nous arrivions de France à SF avant de prendre la route. Il nous semblait très pratique, juste à coté de l’aéroport. Réception glauque, parking payant (5$). Bref nous ne reviendrons pas.. A au passage, je me suis retrouvé coincé dans la salle de bain, la porte coulissante étant bloquée (manque évident d’entretien)
Séjour de 1 nuit en juillet 2022

10/10 Excellent

christophe

Séjour de 1 nuit en août 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
(Pas) beau, bon, pas cher
L’établissement est vieux et en état de décomposition (tapis brûlé, peinture sur les murs qui tombe sur le sol, la décoration date de plusieurs décennies). Nous avons été là 5 jours et jamais on est venu faire le ménage, changer les serviettes, ajouter du papier hygiénique. Je suis allée à la réception pour chercher ce qui manquait. Le coin est très bruyant, mais nous sommes près de restaurants, de Costco et le prix était bien pour le service reçu. L’accueil était rapide et courtois. Vieux, mais correct pour le prix payé (70$ CAD la nuit). Il est agréable d’avoir accès à une piscine.
Séjour de 5 nuits en août 2022

4/10 Médiocre

STEEVE

Séjour de 3 nuits en août 2022

4/10 Médiocre

antoine

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Motel à 5 min de l'aéroport. Chambre très basique ayant besoin de rénovation ....
Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Bruno

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rapport qualité prix peu intéressant
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Emilie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
W
Séjour de 3 nuits en juillet 2022

8/10 Bien

ALINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parking payant ????? Wy
Séjour de 2 nuits en juillet 2022

6/10 Satisfaisant

Mélissa

Correct
Chambre qui sentait l’urine de chat. Un ventilateur a ete mis dans la chambre mais l odeur était toujours présente. Parking payant 5$ Piscine qui est verte, mal entretenu. A côté de l aeroport a 2km. Chambre confortable literie OK
Séjour de 1 nuit en juillet 2022

8/10 Bien

JEAN-FRANÇOIS, DESCARTES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rapport qualité prix
Séjour de 1 nuit en juin 2022

8/10 Bien

ALINE

Séjour de 2 nuits en juin 2022

2/10 Horrible

Martine

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel sale les chambres puent avec la moquette imbibee d odeur de tabac et crasseuses le seul cote pratique est qu il y a une navette pour l aeroport le prix est exorbitant 110 dollars pour une nuit alors que 3 semaines auparavant nous avions regle 160 dollars pour 3 nuits et quand on a demande l explication on nous a repondu c est le taux du change qui a change c est faux on a verifie hotel a fuir
Séjour de 1 nuit en juin 2022

6/10 Satisfaisant

Patricia

Séjour de 1 nuit en juin 2022

8/10 Bien

JEAN-FRANÇOIS, DESCARTES

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement proche des loueurs de véhicules facilité d’accès à l’aéroport par la navette
Séjour de 2 nuits en juin 2022

4/10 Médiocre

Lucien

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hair in the bathroom. Windows that don't close. Bad insulation... We have to pay extra fees directly from our account without any explanation. The deposit is still not returned after more than a week.
Séjour de 4 nuits en juin 2022

6/10 Satisfaisant

Alain

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2022

8/10 Bien

Guy

Séjour de 2 nuits en avril 2022

8/10 Bien

olivier, Mandelieu la napoule

Séjour de 1 nuit en février 2022

6/10 Satisfaisant

Alicia

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2022

6/10 Satisfaisant

MAEA

Bon qualité/Prix
Séjour convenable. Literie impeccable. Seul bémol, chambre à rafraichir.
Séjour de 1 nuit en décembre 2021

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, practical, quiet, affordable.
Séjour de 1 nuit en octobre 2021

8/10 Bien

Edward

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Furnishings need to be renovated everything is old
Séjour de 1 nuit en mars 2024
Réponse de Travelodge le 24 mars 2024
Thank you for sharing your feedback with us. We appreciate your honest review and take your comments seriously.We apologize if the furnishings did not meet your expectations during your stay. Please know that we are constantly evaluating and updating our amenities to ensure our guests have a comfortable and enjoyable experience.Your feedback serves as valuable input as we continue to improve our accommodations. We will certainly take your comments into consideration as we plan for future renovations.We hope you'll consider staying with us again in the future, and we're confident that you'll notice positive changes during your next visit.If you have any further concerns or suggestions, please don't hesitate to contact us directly. We are here to assist in any way we can.

10/10 Excellent

Tevita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very convenient
Séjour de 4 nuits en mars 2024
Réponse de Travelodge le 24 mars 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel convenient during your stay. Providing convenience and comfort to our guests is always our top priority, and we're glad to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another convenient stay in the near future. Should you have any further comments or suggestions, please don't hesitate to let us know.

10/10 Excellent

Karandeep

Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Travelodge by Wyndham le 19 mars 2024
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a fantastic stay at our hotel and that you were completely satisfied with your visit.Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and we are delighted that we were able to exceed your expectations. Your glowing review means the world to us and serves as a great source of motivation for our team.We truly appreciate your kind words and are grateful for your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another outstanding stay in the future.

2/10 Horrible

Santhosh

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Travelodge by Wyndham le 18 mars 2024
Thank you for taking the time to share your feedback with us, although we're disappointed to see that your experience fell short of expectations. We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We take all guest feedback seriously and use it as a valuable tool for improvement. Your comments will be thoroughly reviewed by our team to identify areas where we can enhance our services and guest experience.If you're willing to provide more details about your experience, we would greatly appreciate it. Your insights will help us address any specific issues and prevent similar occurrences in the future.Once again, we apologize for any shortcomings during your stay and hope to have the opportunity to regain your trust in the future.

4/10 Médiocre

RYOSEI, Vancouver

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Travelodge by Wyndham le 18 mars 2024
Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience at our hotel did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.We take all guest feedback seriously and use it as an opportunity to improve our services. If you could provide us with more details about your experience, we would greatly appreciate it. Your insights will help us address any issues and ensure that future guests have a more enjoyable stay.Once again, we apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience we strive to deliver to all our guests.

10/10 Excellent

Janny

Séjour de 2 nuits en mars 2024
Réponse de Travelodge by Wyndham le 18 mars 2024
Thank you very much for taking the time to leave us a fantastic 5/5 review! We're delighted to hear that you had such a wonderful experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our top priority.Your feedback means a lot to us, and it's truly rewarding to know that we met your expectations. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel again soon!

2/10 Horrible

Hui

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk service is extremely bad, and the remaining 900 fees have not been returned for more than 10 days
Séjour de 12 nuits en février 2024
Réponse de Travelodge by Wyndham SFO Airport North le 17 mars 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our front desk service during your recent stay. Providing exceptional service is a top priority for us, and we regret that we fell short of your expectations in this regard.Regarding the remaining fees issue, we understand the importance of timely refunds and are truly sorry for any delay you encountered. We assure you that we are actively investigating the matter to ensure that your refund is processed promptly and accurately. Please rest assured that we are committed to resolving this issue to your satisfaction.We value your feedback as it helps us identify areas for improvement, and we thank you for bringing these concerns to our attention. If you have any further questions or concerns, please do not hesitate to contact us directly.

2/10 Horrible

Annalise

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Travelodge SFO Airport North le 17 mars 2024
We would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is incredibly valuable to us, and we regret that we were unable to meet your expectations.We are deeply concerned to hear about the issues you encountered with our front desk service and the delay in processing your refund. Please know that this is not reflective of the high standards of service we strive to uphold, and we are taking immediate steps to address these issues internally to prevent similar occurrences in the future.We understand the importance of timely and efficient service, and we apologize for any inconvenience or frustration this may have caused you. Rest assured that we are committed to rectifying the situation and ensuring that necessary improvements are made to enhance the guest experience.We would appreciate the opportunity to further discuss your concerns and regain your trust. If you would be willing to provide more details about your experience, please don't hesitate to contact us directly.Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 Excellent

Rajmohan

Séjour de 3 nuits en mars 2024
Réponse de Travelodge Airport North le 17 mars 2024
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your recent stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that we succeeded in exceeding your expectations. Your kind words about our facilities, amenities, and staff mean the world to us, and we will be sure to share your feedback with our team.It was a pleasure to have you as our guest, and we are grateful for your support and positive recommendation. We look forward to welcoming you back for another outstanding stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

4/10 Médiocre

Christine

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room had holes and stains in the carpet, peeling paint and loose linoleum flooring in bathroom.
Séjour de 1 nuit en mars 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
We sincerely apologize for the disappointing experience you described during your recent stay with us. Your feedback is deeply concerning, and we regret that we fell short of your expectations.The conditions you mentioned regarding the holes and stains in the carpet, peeling paint, and loose linoleum flooring in the bathroom are completely unacceptable. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we did not meet this standard during your stay.Your feedback has been shared with our maintenance and housekeeping teams, and we will be reviewing our procedures to ensure such issues are not repeated in the future.We sincerely appreciate your feedback as it helps us to identify areas for improvement.

6/10 Satisfaisant

Hla

Séjour de 1 nuit en mars 2024

2/10 Horrible

Danielle

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I came for a surgery at a nearby hospital and was staying for just 2 nights. Our room smelled musty and the beds were terrible. The walls were so thin that we could hear our neighbors all night. The bathroom had mold starting to grow and the bedding was just a thin blanket, not even fitted sheets to the bed. Needless to say, we spent a little extra to just abandon our second night and stayed at the hampton down the road. I got a good night's rest after my surgery thanks to the switch.
Séjour de 2 nuits en mars 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for sharing your feedback with us, and we deeply apologize for the disappointing experience you had during your stay with us. Your comfort and well-being are our top priorities, and we regret that we fell short of meeting your expectations.We sincerely apologize for the issues you encountered, including the musty smell, uncomfortable beds, thin walls, mold in the bathroom, and inadequate bedding. Please know that your comments have been taken seriously, and we will be addressing these issues with our team immediately to prevent similar occurrences in the future.We are glad to hear that you were able to find a comfortable stay elsewhere for your recovery after surgery. Your health and comfort are of utmost importance to us, and we regret any inconvenience caused during your time with us.We appreciate your feedback as it helps us to improve.

2/10 Horrible

VictorinoxD

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Here's a lady who treats you very badly.
Réponse de Travelodge SFO Airport North le 11 mars 2024
We are deeply sorry to hear about your negative experience during your recent stay with us. Your feedback is concerning, and we take it very seriously.We apologize if you felt mistreated during your time with us. Providing exceptional service and treating our guests with kindness and respect are fundamental to our values, and we regret that we fell short of your expectations in this regard.Please know that your comments have been shared with our team, and we will be reviewing our interactions with guests to ensure that they are always handled with the utmost professionalism and care.We appreciate your feedback.

10/10 Excellent

abiola

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its convenient and not too expensive
Séjour de 4 nuits en février 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel convenient and reasonably priced.Your satisfaction is our top priority, and we're glad that our location and pricing met your needs. We strive to provide excellent value for our guests without compromising on quality.We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon.

8/10 Bien

Kurt, San Mateo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I was less than happy when I found out there was up-charge for the safe, but they couldn’t get me a key for my room. Otherwise, everything was ok.
Séjour de 4 nuits en février 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for sharing your feedback with us. We're glad to hear that overall, your stay was satisfactory.We apologize for any inconvenience caused by the up-charge for the safe and the issue with obtaining a key for your room. Providing seamless service is important to us, and we regret that we fell short of your expectations in this regard.Your comments have been noted, and we will review our processes to ensure a smoother experience for our guests in the future.We appreciate your feedback as it helps us to continually improve our services.

4/10 Médiocre

Nina

Les points faibles : Équipements
They charged my credit card for the stay when I arrived, even though i prebooked it. When I told them that, they just erased the amount on the paper I had to sign. Now it's on my credit card anyway, and I have to deal with them. When i call, it just goes to voicemail every time. I've left a message but will probably have to dispute the charge on my card. What a frustrating hassle.
Séjour de 1 nuit en février 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
We are deeply sorry to hear about the frustrating experience you encountered during your recent stay with us. Your feedback is concerning, and we sincerely apologize for any inconvenience caused.It is unacceptable that you were charged for your stay upon arrival despite prebooking, and we regret any confusion or frustration this may have caused. Rest assured, we take your concerns seriously, and we will be reviewing our payment procedures to ensure such issues are not repeated in the future.We apologize for the difficulty you experienced in reaching us and for the inconvenience of having to dispute the charge on your card. Your feedback has been shared with our team, and we will take immediate steps to improve our communication channels and responsiveness.We appreciate your patience and understanding in this matter.

4/10 Médiocre

ROXANNE

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Make sure you take your own toiletries. They only provided little bottles of just shampoo. Did not look like the picture on website.
Séjour de 2 nuits en mars 2024
Réponse de Travelodge SFO Airport North le 11 mars 2024
Thank you for taking the time to share your feedback with us. We regret to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the limited toiletries provided in your room. Your comments have been noted, and we will review our amenities to ensure they align with the expectations of our guests.Additionally, we apologize if the room did not match the expectations set by the website. We strive to provide accurate representations of our accommodations, and we will take immediate steps to address any discrepancies.We appreciate your feedback as it helps us to continually improve our services.