Extérieur

Avis sur Viejas Casino & Willows Hotel

4 out of 5
Viejas Casino & Willows Hotel
5000 Willows Road, Alpine, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 662 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 208 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1001." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’était super! Surtout le buffet il est gigantesque et très très bon.
Séjour de 2 nuits en mars 2020
Réponse de Claudia T le 6 mars 2020
Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis d'apprendre que vous avez eu l'opportunité de découvrir notre délicieux et très populaire buffet. J'espère que vous avez économisé de la place pour vous livrer à la variété de pâtisseries décadentes que nous avons à offrir. Nous apprécions vos commentaires et nous nous réjouissons de votre futur séjour!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel casino de type Vegas. chambre calme, confortable et bien décorée, très belle salle de bain. parking gratuit. pas mal de choix de restos dans le casino. une bonne adresse!
Séjour de 1 nuit en décembre 2019
Réponse de Claudia T. le 6 janv. 2020
Merci d'avoir pris le temps d'exprimer votre merveilleux séjour avec nous. Nous apprécions vos commentaires!

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
en face d'un centre commercial outlet qui permet de faire de superbes affaires dans un environnement sur et agréable
Séjour de 3 nuits en décembre 2019
Réponse de Laura R. le 21 déc. 2019
Thank you so much for staying with us. We're glad to see you enjoyed your stay.

8/10 Bien

Sernita

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en mars 2024
Réponse de Brianna le 17 mars 2024
Thank you for your kind words, Sernita. We're thrilled to hear that everything was great during your visit. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back to Viejas Casino and Resort soon!

10/10 Excellent

Mayra

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was wonderful
Séjour de 1 nuit en mars 2024
Réponse de Brianna le 14 mars 2024
Thank you so much for taking the time to leave such a kind review, Mayra! We're thrilled to hear that you had a positive experience with our staff. Your recognition means a lot to us, and we'll be sure to pass along your compliments to our team. We can't wait to welcome you back for another wonderful stay!

8/10 Bien

gregorio, lemon grove

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was okay
Séjour de 1 nuit en mars 2024
Réponse de Brianna le 14 mars 2024
Thank you, Gregorio, for your feedback! We appreciate you taking the time to share your experience. We're glad to hear you had a positive stay and hope to make your next visit even better.

8/10 Bien

Patricia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checkin was very slow. Customer service was lacking, stood in line for 20 minutes while clerk didn’t pay attention to help me.
Séjour de 1 nuit en mars 2024
Réponse de Brianna le 14 mars 2024
Thank you for sharing your experience, Patricia. We're sorry to hear about the slow check-in process and the lack of attention from our staff. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We hope to welcome you back for a smoother experience soon.

10/10 Excellent

Adolfo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Architectual design was nice.
Séjour de 1 nuit en mars 2024
Réponse de Brianna le 14 mars 2024
Thank you so much, Adolfo, for your glowing review! We're thrilled to hear that you enjoyed the architectural design of our resort. We can't wait to welcome you back for another fantastic experience!

8/10 Bien

Garett

Séjour de 1 nuit en mars 2024
Réponse de Brianna le 26 mars 2024
Thank you for your review, Garrett. We appreciate your feedback and hope to welcome you back soon for an even better experience.

10/10 Excellent

antonio alfredo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
IN THIS MOMEN IT IS FIXING THE INSTALATION
Séjour de 2 nuits en février 2024
Réponse de Torie le 3 mars 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Dahlia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so kind and the room was very clean :) thank you for such a great stay, we will be coming back!
Séjour de 1 nuit en février 2024
Réponse de Torie le 1 mars 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Lusine

Séjour de 1 nuit en février 2024
Réponse de Brianna le 22 mars 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. Your feedback is greatly appreciated Lusine!

2/10 Horrible

martha, San Diego

Séjour de 1 nuit en février 2024
Réponse de Brianna le 22 mars 2024
Thank you for sharing your feedback regarding your recent experience at Viejas Casino and Resort. We sincerely apologize for any shortcomings you encountered, Martha. Please don't hesitate to reach out to us directly to discuss your stay further. We value your input and would appreciate the opportunity to address any concerns.

8/10 Bien

Melody

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very convienent. Staff service was great and quick. I didn't like the fact that I was charged an unexpected fee total of $120 for the two rooms. I was told at the desk that I would be getting back $100 but it would take a few weeks. It has been since December 16th, two months have past and I never received my deposit back.It was a surprise because on Expedia it said there would only be the $20 charge.
Séjour de 1 nuit en décembre 2023
Réponse de Brianna le 22 févr. 2024
Thank you so much, Melody, for making Viejas your choice! We're absolutely delighted that you found our hotel convenient and enjoyed the quick, exceptional service provided by our staff. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for an even more seamless and enjoyable experience in the future.

10/10 Excellent

Edward, fpo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Torie le 20 févr. 2024
Thank you for a great review! We look forward to you return.

10/10 Excellent

Gustavo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Está muy bonito todo
Séjour de 1 nuit en février 2024
Réponse de Torie le 19 févr. 2024
Gracias por tu gran resena!

10/10 Excellent

steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
friendly staff
Séjour de 1 nuit en février 2024
Réponse de Torie le 15 févr. 2024
Thank you for your great review! We look forward to your return!

8/10 Bien

Maryella

Séjour de 1 nuit en février 2024
Réponse de Brianna le 22 mars 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. We truly appreciate your feedback, Maryella! We hope to host you again soon.

8/10 Bien

Chand

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
safe and clean.. However, a lot of amenities have been removed. Limited Table Games, Buffet gone..smoking areas..
Séjour de 2 nuits en février 2024
Réponse de Brianna le 14 févr. 2024
Chand, we appreciate you taking the time to leave us a review. We're delighted to hear that you enjoyed the safe and clean atmosphere. Although the buffet is currently closed, we're thrilled to share that a new dining experience is on its way! We look forward to welcoming you back when it opens!

10/10 Excellent

JAMES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like it
Séjour de 1 nuit en février 2024
Réponse de Torie le 10 févr. 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Alan and Loretta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very impressed with the Viejas Hotel and Casino during our recent stay. The staff, overall service, rooms and dining options were excellent. Kudos to Viejas - they know how to do it right! Highly recommended!
Séjour de 1 nuit en février 2024
Réponse de Torie le 10 févr. 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Carrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Hotel, room very clean and comfortable. Excellent prices, for food and drinks. Didn’t feel like California’s recent prices! Great live band at one of the bars. Casino very big with lots of options. Will definitely be back in the summer time, pool area looked very inviting but closed for the season, and construction.
Séjour de 1 nuit en février 2024
Réponse de Brianna le 5 févr. 2024
Carrie, we're thrilled to hear you had such a positive experience at Viejas Casino and Resort! Your kind words about the clean and comfortable rooms, prices, and atmosphere truly make our day. We're sorry the pool area was closed for the season, but we'll be eagerly awaiting your return in the summer for you to enjoy. Thank you for choosing us, and we can't wait to welcome you back!

4/10 Médiocre

Josh

Voyage en couple
Dirty room
Séjour de 1 nuit en janvier 2024
Réponse de Brianna le 1 févr. 2024
Hello Josh, good evening! We appreciate your review. We aim to surpass guest expectations and apologize for falling short with your experience. Your feedback is valuable and feel free to contact us for further discussion.

10/10 Excellent

Jean Carlo

Les points forts : Propreté et personnel et service
.
Séjour de 1 nuit en janvier 2024
Réponse de Torie le 28 janv. 2024
Thank you for your great review! We look forward to your return.

4/10 Médiocre

stephanie

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The rooms were small and a bit dirty. At night there were drunk people running down the halls yelling. I wouldn't stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Brianna le 22 janv. 2024
Thank you for taking the time to sharing your thoughts. We're committed to enhancing our guests' experiences, and we hope to welcome you back soon for a more positive stay.

10/10 Excellent

Marly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Brianna le 21 janv. 2024
Thank you for staying with us and taking the time to write us a review, Marly. We look forward to seeing you here again at Viejas Casino and Resort!

8/10 Bien

Kelly

Séjour de 1 nuit en janvier 2024
Réponse de Brianna le 11 févr. 2024
Thank you, Kelly, for taking the time to leave us a review. We're delighted to hear you had a positive experience. If there's anything we can do to make it even better next time, please let us know.

10/10 Excellent

carmen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Michele le 16 janv. 2024
Hello Carmen, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

2/10 Horrible

David

Séjour de 1 nuit en janvier 2024
Réponse de Brianna le 5 févr. 2024
We appreciate your honesty, David. We would like to hear more about your visit and how we could improve your next stay. Please do not hesitate to reach out to us to discuss and thank you for choosing Viejas Casino and Resort.

10/10 Excellent

Jennifer, Santee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Michele le 14 janv. 2024
Hello Miss. Jennifer, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place newer and
Séjour de 1 nuit en janvier 2024
Réponse de Michele le 15 janv. 2024
Hello Carlos, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Viejas Casino and Resort.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly clean and fun.
Séjour de 1 nuit en janvier 2024
Réponse de Brianna le 12 janv. 2024
Hello Scott, thank you for taking the time to write us a review. Souds like you had a good time! We can't wait to see you again!

8/10 Bien

angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free drinks stations, friendliness, security,. Dislike the smell of smoking > too strong
Séjour de 1 nuit en janvier 2024
Réponse de Michele le 10 janv. 2024
Hello Angela, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Casino and Resort. I apologize for the inconvenience we have caused you regarding the smell of smoke.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Perla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I had a wonderful time. The room was extremely clean and all of the staff was very friendly. We will definitely be coming back and booking another night. The valet staff were really great as well.
Séjour de 1 nuit en janvier 2024
Réponse de Michele le 10 janv. 2024
Good Morning Miss. Perla, Thank you for sharing your experience with us. We are ecstatic that we were able to meet your expectations. Thank you for choosing Viejas Casino and Resort.

10/10 Excellent

Francisco, chula vista

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Michele le 10 janv. 2024
Good Morning Mr. Francisco, thank you for taking the time to leave us feedback. We are very grateful and appreciative you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Michele le 10 janv. 2024
Hello Mr. Eric, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our hotel and casino.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Rosa

Séjour de 1 nuit en janvier 2024
Réponse de Brianna le 1 févr. 2024
Thank you, Rosa, for your kindness and support. We look forward to your next stay with us!

8/10 Bien

Carmel

Séjour de 1 nuit en décembre 2023
Réponse de Brianna le 30 déc. 2023
Thank you, Carmel for taking the time to write a review, and we hope to see you again soon here at Viejas Casino and Resort!

10/10 Excellent

Elsy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Michele le 27 déc. 2023
Hello Miss. Elsy, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

Yazmin

Séjour de 1 nuit en décembre 2023
Réponse de Michele le 10 janv. 2024
Hello Yazmin, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Michele le 19 déc. 2023
Hello Raul, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

6/10 Satisfaisant

richard

Séjour de 2 nuits en décembre 2023
Réponse de Michele le 19 déc. 2023
Good Evening Richard Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Kind Regards,

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Torie le 17 déc. 2023
Thank you for your great review. We look forward to seeing you again.

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Réponse de Brianna le 8 févr. 2024
Thank you for taking the time to leave a review for Viejas Casino and Resort Mary. We're delighted to hear that your experience was enjoyable, and we look forward to hosting you again!

8/10 Bien

Lee Ann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Réponse de Michele le 24 janv. 2024
Hello Lee Ann, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience with us. I wish we could have done better for you. I hope you can give us a second chance in the near future to provide you the wow factor. Have a great night.

2/10 Horrible

ANUKOOL

Séjour de 1 nuit en décembre 2023
Réponse de Michele le 27 déc. 2023
Good Evening Anukool, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. If you would like to discuss this further, please reach out to us. Kind Regards,

6/10 Satisfaisant

Nan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will not stay again
Construction was going on everywhere and it was hard to find the entrance to the motel. It didn’t mention the construction on the website when booking. These are not cheap rooms, so my expectations were high but reality was a lot less. Bed was meh, as we stayed a few years ago and it was much more comfortable. Food choices were okay but, unfortunately, I got very sick after eating at Barons and had to leave a bingo session to throw up and go back to the room. I should have known this restaurant would be a problem, as I got coffee there in the morning and went to empty some cream into my cup and the little creamer container had been opened via someone shoving their finger into the top. So gross and mixed into new creamers so didn’t see it until I went to use it. The casino was clean but construction was taking place inside as well, so from 6am on workers and building was taking place. For the price, it would have been nice to have a luxury stay, but got motel6 instead.
Séjour de 2 nuits en décembre 2023
Réponse de Michele le 7 déc. 2023
Good Evening Nan, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Please reach out to us if you would like to further discuss this. Kind Regards,

6/10 Satisfaisant

Mary

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
I get the property is under construction everything else was great the room’s heater/ac made a loud noise we turned it off to be able to sleep. We paid for a courtyard view and got the parking lot construction view. The shower you had to turn the water handle all the way around to get warm to hot water.
Séjour de 1 nuit en décembre 2023
Réponse de Michele le 5 déc. 2023
Good Afternoon Mary, Thank you for sharing your experience with us. I do apologize for the inconvenience about the water pressure, the view from the Courtyard, and the noise that the AC created. I hope we were able to assist you with that issue during your stay. If you would like to discuss this further, you are more than welcome to reach out to us. Thank you for choosing Viejas Casino and Resort.

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, caring staff. Great facility.
Séjour de 1 nuit en novembre 2023
Réponse de Brianna le 5 déc. 2023
Thank you so much Scott for taking the time to leave a review for Viejas Casino and Resort. We're thrilled to hear about your positive experience, especially your kind words about our friendly and caring staff. Your feedback means a lot to us, and we look forward to welcoming you back for more enjoyable moments at Viejas.

8/10 Bien

Joni l

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful facility, bit no room housekeeping unless staying more than 3 days. Had to call and ask for towels or other needs. They were quickly responsive with these.
Séjour de 3 nuits en novembre 2023
Réponse de Brianna le 30 nov. 2023
Thank you, Joni, for highlighting the beauty of our facility. We're glad you found our team responsive to your needs. Your feedback is valuable, and we look forward to hosting you again at Viejas Casino and Resort for another wonderful stay.