3 piscines extérieures, parasols de plage, chaises longues
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Avis sur Sheraton San Diego Hotel and Marina

4 out of 5
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 1032 avis sur 2244." "
Note des voyageurs de 8 (Bien), d’après 465 avis sur 2244." "
Note des voyageurs de 6 (Satisfaisant), d’après 302 avis sur 2244." "
Note des voyageurs de 4 (Médiocre), d’après 229 avis sur 2244." "
Note des voyageurs de 2 (Horrible), d’après 216 avis sur 2244." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

alain

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Une très belle vue de la ville de San Diego
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 21 août 2023
Hi Alain, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of Downtown San Diego and greatly appreciate your feedback. We look forward to welcoming you back again soon.

8/10 Bien

Yves

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 14 août 2023
Hi Yves, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and greatly appreciate your feedback. It was a pleasure to host you and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Laurence

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vraiment bel endroit, très propre et belle chambre
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 7 août 2023
Hi Laurence, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and its newly renovated rooms. It was a pleasure to host you and we hope to welcome you back to San Diego soon.

10/10 Excellent

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe installation,la localisation de l’aéroport est vraiment proche…donc demander vu sur la Marina
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 2 août 2023
Hi Marc, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to host you and we look forward to your next stay with us.

10/10 Excellent

FREDERIC

Voyage en famille, Voyage en couple
Les points forts : Propreté
Piscine face à la facade et bruyante car travaux et climatisations
Séjour de 2 nuits en juillet 2023
Réponse de Sean Clancy le 17 juil. 2023
Hi Frederic, thank you for taking the time to leave a review, we are delighted to hear that you enjoyed your stay. We understand your frustration and will be taking this feedback into consideration to improve the guest experience. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

8/10 Bien

Eric

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice view
Séjour de 1 nuit en mai 2023
Réponse de Sheraton Team le 4 juin 2023
Dear Eric, Thank you for choosing Sheraton San Diego Hotel & Marina! We are glad you had a pleasant stay and that you especially enjoyed our stunning views of the harbor and San Diego Bay. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Best Regards,Sheraton Team

10/10 Excellent

Eric

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Oreillé beaucoup trop molle
Séjour de 1 nuit en mai 2023
Réponse de Sean Clancy le 30 mai 2023
Hi Eric, thank you for leaving a review regarding your stay. We are thrilled to hear that you had a wonderful experience and look forward to taking your feedback into consideration. It was a pleasure to have you as a guest.

6/10 Satisfaisant

Claudette

Voyage en couple
Bien situé, accessible près de l’aéroport, facilité à se rendre au centre ville et port. Qualité prix chambre très ordinaire et sans wifi accessible sans frais supplémentaire
Séjour de 1 nuit en avril 2023
Réponse de Sean Clancy le 19 avr. 2023
Hi Claudette, thank you for choosing to stay at the Sheraton San Diego, we are so happy to hear that you enjoyed the hotel's location and close proximity to the airport, as well as easy access to the city. It was a pleasure to have you as a guest and we look forward to your next stay with us!

8/10 Bien

Daniel

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Of course the location is beautiful and restful to the eye. My only complain is that I felt almost $500 for one night was a bit rich when a breakfast wasn't even provided.
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 16 avr. 2024
Hi Daniel, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's beautiful location and had an excellent stay. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Erin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice views of the marina, close to airport but quiet
Séjour de 2 nuits en avril 2024
Réponse de Sean Clancy le 15 avr. 2024
Hi Erin, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

10/10 Excellent

Junchen, Concord

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en avril 2024
Réponse de Sean Clancy le 15 avr. 2024
Hi Junchen, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.

10/10 Excellent

Andrew

Excellent ribeye steak dinner. Servers were fantastic. Bar was under stocked. Hotel was pricy but worth it.
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 15 avr. 2024
Hi Andrew, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the hotel's newly renovated restaurant and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

6/10 Satisfaisant

Christine

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nothing unique about the property. The check-in area looks run down and is not the best first impression. The check-in person was the best part of the stay. The bed was so tall it should have come with steps. I never thought toilet seats could be uncomfortable, but Sheraton definitely found them. The check-out person should give out the card needed to get out of the parking lot instead of making guests walk all the way back. Poor service.
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 15 avr. 2024
Hi Christine, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was great, construction not so much.
Séjour de 1 nuit en avril 2024
Réponse de Iris Chen le 13 avr. 2024
Thank you, Kevin, for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the construction. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.

6/10 Satisfaisant

Dan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The Restaurant at the bay tower was sub par.
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 12 avr. 2024
Hi Dan, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

10/10 Excellent

Debra

Les points forts : Équipements et infrastructures et conditions de l’hébergement
I was treated so well!!! Kindness, and professional service rolled into one. This hotel helped me feel there is still awesome customer service in this world!!! A FAR difference with the last “5” star hotel I was at!! Thank You!!! Deb
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 12 avr. 2024
Hi Deb, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and that you experienced excellent guest service. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

8/10 Bien

Lori, San Jose

Voyage en famille
Les points forts : Propreté et personnel et service
It was ok for the price but under construction and it was not mentioned beforehand. Pool is not available either.
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 11 avr. 2024
Hi Lori, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

8/10 Bien

Ushangi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
all good
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 11 avr. 2024
Hi Ushangi, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent visit and look forward to your next stay with us.

10/10 Excellent

Victor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel still under renovation but rest of it is excellent and outstanding ! We will come back again .
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 11 avr. 2024
Hi Victor, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and would be delighted to welcome you back soon to see the completed transformation of the property.

8/10 Bien

Lorenza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok checking service
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 11 avr. 2024
Hi Lorenza, thank you for taking the time to review your stay with us. We are pleased to hear that you had an excellent visit and will be taking this feedback into consideration for the future. We look forward to welcoming you back to San Diego soon.

10/10 Excellent

Timothy, CLARKDALE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful property with very nice amenities. Well kept, clean and comfortable. Next time, hoping to have more time to enjoy all that it offers.
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 10 avr. 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property and greatly appreciate your feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Hayley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at the Sheraton. Both properties are beautful. Upon arrival we realized we went to the wrong tower. The staff was very accomadating and understanding. They offered us many options to accommodate us and held our bags for us and even brought them over to the other tower. We thought we were going to have to walk to the other tower, totally fine 5min walk, but they offered to bring us with the golf cart along with our bags. What a nice surprise. Everyone was very nice and professional. The property eas pretty much close to everything or a 10 min drive. We will definitely stay again
Séjour de 2 nuits en avril 2024
Réponse de Sean Clancy le 9 avr. 2024
Hi Hayley, thank you for taking the time to leave a review. We are delighted to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we look forward to your next stay with us.

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 9 avr. 2024
Hi Donna, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 8 avr. 2024
Hi Brenda, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

10/10 Excellent

Lucerito

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so friendly and welcoming, the halls smelled fresh, clean, vibrant so did the rooms.
Séjour de 1 nuit en janvier 2024
Réponse de Sean Clancy le 8 avr. 2024
Hi Lucerito, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Karen, Las vegas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were great. Some parts of property slightly dated but appears to be under renovations. I had no issues or complaints during my stay.
Séjour de 3 nuits en avril 2024
Réponse de Iris Chen le 5 avr. 2024
Thank you, Karen, for your kind words! We're delighted you enjoyed the interaction with our staff. We greatly appreciate your understanding regarding the property's renovations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Gohar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like this hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alba

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was great! Very clean! Hospitality was amazing!
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 5 avr. 2024
Hi Alba, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and experienced exceptional guest service. We greatly appreciate the positive feedback and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Armida

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo bien!!
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 4 avr. 2024
Hi Armida, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 Excellent

Raffaello

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 5 avr. 2024
Hi Raffaello, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent time in San Diego and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly. Nice pool and the rooms were clean. The onsite dining is nice but a bit pricey.
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 4 avr. 2024
Hi Linda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

2/10 Horrible

Nikolay

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Absolutely the most horrible experience with Sheraton in my life so far. I stayed in Marina Tower last week.The hotel is under some remodeling. No swimming pools, only one overpriced restaurant, remodeling noise starts at about 7 am. I think this actually could be a nice place to stay, but not at this time. Nikolay
Séjour de 3 nuits en mars 2024
Réponse de Sean Clancy le 2 avr. 2024
Hi Nikolay, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property and provide an exceptional guest experience.

8/10 Bien

Rachel

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 1 avr. 2024
Hi Rachel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

10/10 Excellent

Alka, edmonton

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As a Sheraton always is , PERFECT
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 1 avr. 2024
Hi Alka, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you had an excellent visit and greatly appreciate the positive feedback. It was a pleasure to host you and we hope to welcome you back again soon.

10/10 Excellent

Pamela J

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All great here but didn't like having to pay $49 per night to park in hotel parking lot. At $200 per night you would think parking is included.
Séjour de 2 nuits en mars 2024
Réponse de Iris Chen le 30 mars 2024
Thank you, Pamela, for your valuable insights. We're glad to hear that overall you enjoyed your stay. Your feedback regarding parking fees is noted. We aim to provide value-added services and appreciate your input as we continually enhance our guest experience. We look forward to hosting you again soon!

10/10 Excellent

Alyssa

Séjour de 2 nuits en mars 2024

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to airport with shuttle, nice room, nice choices at restaurant and open late
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 30 mars 2024
Thank you, Marie, for your wonderful review! We're delighted to hear that you enjoyed our airport services, room, and dining options. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After a few days of vacationing this property was by far the cleanest and comfortable, felt like home.
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 30 mars 2024
Thank you, Rachel, for your amazing review! We're delighted to hear that your stay with us was pleasant and home-like. We strive to provide our guests with the best experience possible and are thrilled to have exceeded your expectations.

10/10 Excellent

Bernardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 5 nuits en mars 2024
Réponse de Sean Clancy le 11 avr. 2024
Hi Bernardo, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 Satisfaisant

Scott

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Front desk person gave us the wrong room and then was rude when asked to give us the correct room. Also happened to several others traveling with us with their rooms too.
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 29 mars 2024
Hi Scott, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional stay.

4/10 Médiocre

Joshua

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
FALSE ADVERTISEMENT. When booking the room, it showed a pic of modern, newly done rooms but when arriving, room was old and outdated. Not what was shown when booking the rooms. Wouldn’t stay here again, felt dirty.
Séjour de 1 nuit en mars 2024
Réponse de Iris Chen le 29 mars 2024
Dear Joshua,We sincerely apologize for the confusion regarding the room presentation. We strive to accurately depict our accommodations online. We regret that the room didn't meet your expectations. We will continue to improve platform representation of our rooms. We hope you will reconsider and revisit us, allowing us the opportunity to deliver a more fulfilling experience.Warm Regards,Sheraton San Diego Hotel & Marina

6/10 Satisfaisant

kenneth

Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 28 mars 2024
Hi Kenneth, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Excellent

Kenneth

Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 16 avr. 2024
Hi Kenneth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back again soon.

2/10 Horrible

Cesar

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property is under construction. Extra feels for parking.
Séjour de 2 nuits en mars 2024
Réponse de Sean Clancy le 27 mars 2024
Hi Cesar, thank you for taking the time to leave a review. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

4/10 Médiocre

Carolyn

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Upon checking in, we were sent to the wrong room and had to pack up our things and switch to a room that no later than an hour later a service man came nocking on our door saying the room needed repairs. Then the morning after the first night, we woke up to no running water. This was a major inconvenience and extremely stressful as we could not get ready for an important meeting that day. Everything else was fine. But not having water, even if out of management's control, for a third of the stay was unacceptable and troublesome.
Séjour de 3 nuits en mars 2024
Réponse de Iris Chen le 27 mars 2024
Dear Carolyn,We deeply regret the inconvenience you experienced during your stay. Please accept our sincerest apologies for the error in room assignment and subsequent maintenance issues. We understand the frustration caused by the water outage, especially during your important meeting. Your feedback is invaluable, and we're committed to improving our services to prevent such occurrences in the future. Despite these challenges, we're grateful for your acknowledgment of other aspects of your stay. We hope to welcome you back to exceed your expectation in the future.Warm Regards,Sheraton San Diego hotel & Marina

6/10 Satisfaisant

Frances

Voyage en famille
Unfortunately for us the pool and grounds were being renovated so we had to go over to the sister hotel to swim. Not ideal. Staff were great! Location so close to the airport was perfect.
Séjour de 3 nuits en mars 2024
Réponse de Sean Clancy le 26 mars 2024
Hi Frances, thank you for taking the time to leave a review. We greatly appreciate your feedback and are thrilled to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we would be delighted to welcome you back to San Diego soon to see the completed transformation of the hotel.

2/10 Horrible

Jillian

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
It took me over 30 minutes to check in. As the room I booked was not the room I was given at first. Going back down to the front desk, they then gave me the room I originally booked with a king size bed. The new room I received is something that you have to go outside of the hotel to access, it is even at a lower level than the parking lot. The parking lot is my balcony view, I am actually staring up at the parking lot as my room sits lower than ground level…Because of this, the room smells very musty. And I cannot forget the only reason I am here is on a staycation, I live less than 10 minutes from this hotel. I booked this stay for a relaxing trip to enjoy the hot tub and the pool as they looked great in the pictures. Upon check-in I am told that the hot tub and the pool in this building does not work. I have to go outside of the hotel and wait for some little trolley car to pick me up and take me to the other side/Other building of the hotel to use their pool and hot tub as only one side is functioning. I wish I would’ve booked a different hotel in the downtown gaslamp area instead.
Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 26 mars 2024
Hi Jillian, thank you for sharing your feedback. We truly appreciate your time and the opportunity to address your concerns. Your input is invaluable to us, and we will promptly address it with our team to enhance our guest service for the future. We are committed to regaining your trust and look forward to welcoming you back to experience the fully transformed property. Should you have any further questions or concerns, please feel free to contact our Front Desk at any time.

8/10 Bien

nick

Séjour de 1 nuit en mars 2024
Réponse de Sean Clancy le 15 avr. 2024
Hi Nick, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 Satisfaisant

Leng

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I booked a reservation for two nights and wasn't told that it had included the overnight parking for each night I was there by the receptionist nor did they bring to my attention that I had two days worth of activities for my stay either. Instead they informed me about the things that were mentioned but failed to mention that I had them.
Séjour de 2 nuits en mars 2024
Réponse de Iris Chen le 25 mars 2024
Dear Leng,We apologize for any miscommunication regarding your reservation. Our team strives to provide comprehensive information to enhance your stay. Your feedback is valuable, and we'll work on improving our communication to ensure all amenities and activities are clearly outlined for our guests in the future. We hope to have the opportunity to better serve you next time.Warm Regards,Sheraton San Diego Hotel & Marina

2/10 Horrible

Cletis

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Mim Dodson le 26 mars 2024
Dear Cletis, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon and provide an exceptional guest experience.