Avis
5,8
6,0/10
Propreté
7,0/10
Personnel et service
5,2/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
5,6/10
Écoresponsabilité
Avis
1 août 2019
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en juillet 2019
Réponse de General Manager le 3 août 2019
Dear Virginie,
Thank you for the review. We are happy that you chose to stay with us. However, we are sorry that your visit was less than satisfactory. Your concerns will be discussed with our housekeeping staff. We hope you will give us another chance the next time you are in town.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
25 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de General Manager le 29 mai 2019
Thank you for choosing us here at Hotel Iris, San Diego! It sounds like you had exactly the comfortable and restful experience that you needed. Thank you for brightening our day with that feedback! We take pride in our clean and cozy accommodations, and we can't wait to have you back for another visit. Trust in us again!
2/10 Horrible
Justin
Voyage en famille
15 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Nova
Voyage d’affaires, Voyage en couple
7 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nova
Séjour de 1 nuit en mars 2024
10/10 Excellent
Melissa
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mars 2024
Réponse de Chris le 31 mars 2024
Hello Melissa, Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality
2/10 Horrible
Allen
27 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allen
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Jesus, Reseda
Voyage en groupe
20 mars 2024
Jesus
Séjour de 1 nuit en février 2024
2/10 Horrible
Armando
Voyage en couple
16 mars 2024
Les points faibles : Propreté et personnel et service
Armando
Séjour de 1 nuit en mars 2024
2/10 Horrible
Sonya
12 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonya
Séjour de 1 nuit en février 2024
2/10 Horrible
ruth
Voyage d’affaires, Voyage en couple
25 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ruth
Séjour de 2 nuits en février 2024
2/10 Horrible
Huruy
25 févr. 2024
Huruy
Séjour de 1 nuit en février 2024
8/10 Bien
lupe
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lupe
Séjour de 1 nuit en février 2024
4/10 Médiocre
Marie
18 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en février 2024
2/10 Horrible
David
15 févr. 2024
David
Séjour de 1 nuit en février 2024
4/10 Médiocre
Diana
Voyage en couple
15 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en février 2024
8/10 Bien
Aidel
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aidel
Séjour de 1 nuit en février 2024
2/10 Horrible
Joshua
12 févr. 2024
Joshua
Séjour de 1 nuit en février 2024
10/10 Excellent
Erin
9 févr. 2024
Erin
Séjour de 1 nuit en février 2024
Réponse de Chris le 31 mars 2024
Thank you for your 5 star review, and of course safety is our first priority , we will definitely serve you in your next stay Thank you
2/10 Horrible
Darien Cabreja
29 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Darien Cabreja
Séjour de 1 nuit en janvier 2024
Réponse de Chris le 29 janv. 2024
Dear Mr. Darien Cabreja,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had, and we take your comments seriously.We understand your frustration with the level of customer service you received at our front desk, and we are truly sorry that we did not meet your expectations. This is certainly not the level of service we aim to provide to our guests, and we are committed to making improvements.To address your concerns and prevent similar issues in the future, we will be conducting additional training for our front desk staff to ensure they are better equipped to meet our guests' needs and provide exceptional service.We value your feedback, and we hope you will consider giving us another opportunity to serve you in the future. If you decide to stay with us again, please feel free to contact us directly so that we can personally assist with your reservation and ensure a more enjoyable experience.Once again, we apologize for falling short of your expectations and appreciate your candid feedback.Warm regards,Chris
6/10 Satisfaisant
Camilla
Voyage d’affaires
19 janv. 2024
Camilla
Séjour de 1 nuit en janvier 2024
Réponse de Chris le 29 janv. 2024
Dear CamillaThank you for taking the time to share your feedback with us. We're delighted to hear that our property's proximity to your conference was convenient and that you found it walkable. Your convenience and comfort are very important to us.We apologize for any inconvenience you experienced due to noise from the road. We understand how disruptive it can be, and we appreciate your patience in adjusting to it. We are constantly working to improve our guests' experience, and your feedback will certainly help us in our efforts to minimize such inconveniences in the future.We hope you had a successful conference, and we would love to have the opportunity to welcome you back in the future. If you have any further suggestions or comments, please feel free to reach out to us directly. Your insights are valuable to us as we strive to enhance our guest experience.Thank you for choosing our property, and we look forward to serving you again soon.Warm regards,Chris
2/10 Horrible
ruth
Voyage d’affaires, Voyage en couple
19 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ruth
10/10 Excellent
Jessica
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en janvier 2024
Réponse de Chris le 30 janv. 2024
Dear Jessica,Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality.We genuinely appreciate your support and hope to welcome you back to our hotel in the near future. If you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we'll do our best to exceed your expectations once again.Thank you for choosing Hotel Iris, and we look forward to hosting you again soon!Warm regards,ChrisHotel Iris
2/10 Horrible
Bao
18 janv. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible!
Bao
Séjour de 1 nuit en janvier 2024
Réponse de Chris le 30 janv. 2024
Dear Mr. BaoThank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay. Your concerns are important to us, and we take them seriously as we constantly strive to improve our services.We apologize for any discrepancies between the room you booked and the actual room you received. This is not the experience we want our guests to have, and we will be investigating this matter further to ensure it does not happen again.Regarding the thin walls and noise issue, we understand how this could be frustrating, and we apologize for any inconvenience it may have caused you. We will look into ways to address sound insulation and provide a more peaceful environment for our guests.We understand your frustration with the unexplained 100 security deposit charge. But I look into this matter with our Front Desk to explain properly.Your feedback is invaluable to us as it helps us make the necessary improvements to enhance the guest experience. We sincerely apologize for falling short of your expectations and hope that you will consider giving us another chance to provide you with the high-quality stay you deserve.If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and make things right.Warm regards,Chris]Hotel Iris
2/10 Horrible
Bao
18 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not what I had expected - Poor!
Bao
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Karen, Chula Vista
13 janv. 2024
Les points faibles : Propreté
Karen
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Joaquin
8 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joaquin
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Eliza
Voyage en famille, Voyage d’affaires
8 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Eliza
Séjour de 3 nuits en janvier 2024
8/10 Bien
Luis
7 janv. 2024
Luis
Séjour de 1 nuit en janvier 2024
Réponse de Chris le 30 janv. 2024
Dear Luis,Thank you so much for taking the time to leave us such a wonderful 4-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 4 - Star review motivate us to continue delivering outstanding hospitality. We genuinely appreciate your support and hope to welcome you back to our hotel in the near future. If you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we'll do our best to exceed your expectations once again.Thank you for choosing Hotel Iris, and we look forward to hosting you again soon! Warm regards, Chris, Hotel Iris
10/10 Excellent
Victor
7 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Victor
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Kyle
6 janv. 2024
Kyle
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Jesus
5 janv. 2024
Jesus
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Vivian
1 janv. 2024
Vivian
Séjour de 1 nuit en décembre 2023
Réponse de Chris le 30 janv. 2024
Dear Vivian, Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had an exceptional experience during your stay at Hotel Iris.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's fantastic to know that we succeeded in doing so during your visit. Your kind 5 - Star review motivate us to continue delivering outstanding hospitality. We genuinely appreciate your support and hope to welcome you back to our hotel in the near future. If you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we'll do our best to exceed your expectations once again. Thank you for choosing Hotel Iris, and we look forward to hosting you again soon! Warm regards, Chris Hotel Iris
2/10 Horrible
Edgar
Voyage avec des animaux de compagnie, Voyage en couple
30 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Edgar
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 31 déc. 2023
Dear Edgar,We appreciate your honest feedback. Please know that we take your cleanliness concerns seriously, and we'll work hard to keep our rooms clean and odor-free. Our team will remain focused on providing pleasant stays to our guests, and we wish you safe travels ahead.
10/10 Excellent
Isidro
25 déc. 2023
Isidro
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Miguel
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hot tub in the room was excellent
Miguel
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 26 déc. 2023
Dear Miguel,Happy Holidays! Thank you for choosing Hotel Iris and for taking the time to share your lovely five-star review. We are delighted you enjoyed our wonderful accommodations and look forward to welcoming you back for another memorable visit.
10/10 Excellent
Miguel
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Miguel
Séjour de 1 nuit en décembre 2023
8/10 Bien
Magda, León
Voyage en famille
21 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Magda
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 22 déc. 2023
Dear Magda,We're delighted you had a great experience at Hotel Iris. Thank you for sharing your positive visit, and please return soon for an even better time.
2/10 Horrible
Theresa
Voyage en famille
19 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Theresa
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Patricia
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patricia
Séjour de 2 nuits en décembre 2023
6/10 Satisfaisant
Katie
Voyage d’affaires
18 déc. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
No shower curtain????
Katie
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 20 déc. 2023
Dear Katie,Thank you for sharing your experiences. We value your repeat visits and are genuinely concerned about the inconsistencies you've encountered, such as the missing shower curtain. Your feedback is crucial as we continuously work to improve our guest experience. We hope to have the opportunity to regain your trust and provide you with a stay that truly reflects our commitment to comfort and quality.
2/10 Horrible
Leidy
17 déc. 2023
Leidy
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Brian
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brian
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Ricardo, Westminster
16 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 4 nuits en décembre 2023
2/10 Horrible
Jans Christian Harder
11 déc. 2023
Jans Christian Harder
Séjour de 4 nuits en décembre 2023
2/10 Horrible
Peter
11 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peter
Séjour de 3 nuits en décembre 2023
6/10 Satisfaisant
Diego R
11 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Diego R
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Dudley
Voyage d’affaires
10 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dudley
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 12 déc. 2023
Dear Dudley,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us. We hope you will consider giving us another chance to deliver the holiday you expected and deserve.
6/10 Satisfaisant
Francis
Voyage d’affaires
2 déc. 2023
Francis
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Francis,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently, and we're pleased you were able to find some tasty places to eat during your time with us. That said, we regret that you were not fully satisfied with your visit. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to let us know. Take care, and we wish you safe travels.
8/10 Bien
Jose
30 nov. 2023
Les points forts : Propreté et personnel et service
Jose
Séjour de 1 nuit en novembre 2023
8/10 Bien
Eric
Voyage d’affaires
29 nov. 2023
Les points forts : Personnel et service
Eric
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Eric,Thank you for being our guest at Hotel Iris and for taking a moment to share your feedback. We are happy you enjoyed your stay and our great value, and we look forward to welcoming you back again soon.