Avis sur Extended Stay America Suites San Diego Oceanside
Extended Stay America Suites San Diego Oceanside
3190 Vista Way, Oceanside, CA
Avis
6,6
6,8/10
Propreté
7,6/10
Personnel et service
6,0/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel management le 17 avr. 2024
Dear Greg, We are thrilled to read about your positive experience at Extended Stay America. Our dedicated staff works hard to ensure a clean and friendly environment for all our guests. Your satisfaction is our priority, and we are glad you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back soon.Sincerely,Hotel Management
4/10 Médiocre
Rocio
Voyage en famille
8 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rocio
Réponse de Hotel Management le 8 avr. 2024
Dear Rocio, We deeply regret to hear about your experience during your recent stay. Your feedback regarding the condition of the room and amenities is concerning, and we apologize for any inconvenience this may have caused. We strive to maintain high standards of cleanliness and functionality in our accommodations, and we will address the issues you've mentioned with our maintenance team promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
8/10 Bien
Edgar
31 mars 2024
Edgar
Séjour de 1 nuit en mars 2024
2/10 Horrible
Antonio de Jesus
Voyage en famille
18 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonio de Jesus
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Antonio, Thank you for selecting us and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the condition of the room you received this time and will discuss it with our maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
8/10 Bien
Andrea
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en février 2024
2/10 Horrible
Pearl Janet
Voyage en couple
9 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pearl Janet
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Pearl Janet, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
10/10 Excellent
Jaclyn
Voyage avec des animaux de compagnie
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaclyn
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 8 févr. 2024
Dear Jaclyn, Thank you for considering Extended Stay America for your recent visit to our city. We are happy to have you as our guest and will do anything to have your trust in our band. We appreciate your compliment on our daytime staff. Please return; we hope to see you next time you visit the area.Sincerely,Hotel Management
10/10 Excellent
Whoodle
Voyage avec des animaux de compagnie, Voyage d’affaires
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whoodle
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 28 janv. 2024
Dear Whoodle, Thank you for choosing Extended Stay America and sharing your fantastic experience! We're delighted to hear that you appreciated our reasonable rates, pet-friendly accommodations, quiet and clean rooms with comfy beds, and the added bonus of coffee and continental breakfast. We look forward to hosting you again on your next visit to the area.Sincerely,Hotel Management
8/10 Bien
Inga
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff is great!
Inga
Séjour de 1 nuit en janvier 2024
10/10 Excellent
martha
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
martha
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 27 janv. 2024
Dear Martha, Thank you for your positive feedback on Extended Stay America! We're delighted to hear that you had a great stay with your animals. Providing a welcoming environment for our guests and their furry friends is important to us. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management
10/10 Excellent
Inga
Voyage en famille
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inga
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Elizabeth
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elizabeth
Séjour de 2 nuits en janvier 2024
8/10 Bien
Jordan
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Jordan
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 14 janv. 2024
Dear Jordan, We're thrilled to hear about your positive experience at Extended Stay America! We appreciate your feedback regarding the WIFI, and we'll certainly consider updates to enhance connectivity. It's wonderful that the staff promptly addressed your concerns, issued a refund, and accommodated a late check-out. Your satisfaction is our priority. Thank you for choosing us, and we look forward to hosting you again for an even better experience!Sincerely,Hotel Management
10/10 Excellent
Inga
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inga
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Lori
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lori
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 26 déc. 2023
Dear Lori, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Please revisit us for another exciting stay.Sincerely,Hotel Management
8/10 Bien
Catherine
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick overnighter
Catherine
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Jason
23 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en décembre 2023
4/10 Médiocre
Neil
Voyage d’affaires
15 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Neil
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Yu
Voyage d’affaires
2 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yu
Réponse de Hotel Management le 6 déc. 2023
Dear Yu, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your remarks are shared with our housekeeping team for further action. Our front desk team can always help you have the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
10/10 Excellent
Yogesh
Voyage en famille avec de jeunes enfants
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yogesh
Séjour de 3 nuits en novembre 2023
10/10 Excellent
David
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 22 nov. 2023
Dear David, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable and we could exceed your expectations. We appreciate you taking the time to leave your kind remarks about our price and comfortable room. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
10/10 Excellent
Teresita
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teresita
Séjour de 1 nuit en octobre 2023
8/10 Bien
John
Voyage en famille
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 20 oct. 2023
Dear John, The entire team at Extended Stay America would like to express our gratitude for your kind comments about our hotel. In particular, we appreciate your positive remarks regarding our front desk staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
10/10 Excellent
Michael
15 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Roxana
Voyage en famille
15 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Roxana
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 15 oct. 2023
Dear Roxana, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel Management
8/10 Bien
Barry
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barry
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 2 oct. 2023
Dear Barry, Thanks for staying at Extended Stay America and posting such a generous review. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding our bed have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
10/10 Excellent
Carlos
17 sept. 2023
Carlos
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Maria Ramirez
8 sept. 2023
Maria Ramirez
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Griselda, Anaheim
Voyage en famille
4 sept. 2023
Les points forts : Équipements
Griselda
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Francisco
Voyage en famille
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francisco
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 29 août 2023
Dear Francisco, It was a pleasure to read your fantastic review about your trip to the city, and also, you felt happy about your time spent here. Our goal is to provide superb hospitality; your compliments for the team mean a lot. On behalf of everyone at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management
10/10 Excellent
Chris
26 août 2023
Chris
Séjour de 1 nuit en août 2023
2/10 Horrible
Ilyas
Voyage en famille
11 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ilyas
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 12 août 2023
Dear Ilyas, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience.Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management
6/10 Satisfaisant
Allison
Voyage en famille avec de jeunes enfants
10 août 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Allison
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 10 août 2023
Dear Allison, We apologize for the discomfort you experienced during your stay. We take your concerns seriously and regret that the room did not meet your expectations in terms of cleanliness and odor. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Your feedback regarding breakfast is also noted, and we'll work to improve our offerings. We're committed to ensuring a comfortable and pleasant experience for all our guests. We apologize for falling short on this occasion. We appreciate your input and hope you might reconsider giving us another opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
4/10 Médiocre
ruth
Voyage en famille
8 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here
ruth
Séjour de 3 nuits en août 2023
Réponse de Hotel Management le 9 août 2023
Dear ruth, Thank you for your recent review of your stay at our hotel. Please accept our sincere apologies for not meeting your expectations. We regret any inconvenience with towel delivery and the AC noise. Your feedback is invaluable, and We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We regret any disappointment you had with our breakfast and that it did not meet your expectations. Your comfort is our priority, and we hope you'll consider giving us another opportunity to provide you with a better experience.Sincerely,Hotel Management
4/10 Médiocre
Analia
6 août 2023
Analia
Séjour de 1 nuit en août 2023
2/10 Horrible
Andrew
5 août 2023
Les points faibles : Personnel et service
Andrew
Séjour de 9 nuits en juillet 2023
Réponse de Hotel Management le 6 août 2023
Dear Andrew, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced with your reservation and the service you received from our staff. We understand this must have been frustrating, and we apologize for any inconvenience caused. Please feel free to reach out to our customer service team so we can address your concerns directly. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
2/10 Horrible
Hogeun
Voyage en famille
25 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hogeun
Séjour de 1 nuit en juillet 2023
4/10 Médiocre
Arturo
24 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Arturo
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Luis
24 juil. 2023
Luis
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Claudio, Lodi
Voyage en famille
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudio
Séjour de 1 nuit en juillet 2023
2/10 Horrible
Ruby
18 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruby
Séjour de 2 nuits en juillet 2023
2/10 Horrible
qing hua
16 juil. 2023
Les points faibles : Propreté et personnel et service
qing hua
Séjour de 9 nuits en juillet 2023
Réponse de Hotel Management le 17 juil. 2023
Dear qing hua, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management
6/10 Satisfaisant
Justin
Voyage d’affaires
15 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Justin
Séjour de 5 nuits en juillet 2023
Réponse de Hotel Management le 16 juil. 2023
Dear Justin, Thank you for your review, and we do apologize for the issues with maintenance in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management
4/10 Médiocre
stephen
13 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bugs
stephen
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Management le 15 juil. 2023
Dear Stephen, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
10/10 Excellent
Ashley
8 juil. 2023
Ashley
Séjour de 1 nuit en juillet 2023
8/10 Bien
Voyageur vérifié
5 juil. 2023
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Maxine
Voyage en famille
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maxine
Séjour de 1 nuit en juin 2023
10/10 Excellent
Gabriel
26 juin 2023
Gabriel
Séjour de 1 nuit en juin 2023
10/10 Excellent
JEFFREY
5 juin 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
JEFFREY
Séjour de 1 nuit en juin 2023
10/10 Excellent
Salvador
30 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love it !!!
Salvador
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 30 mai 2023
Dear Salvador, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you and your family like the location, found the staff friendly, and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management