Dear Greg, We are thrilled to read about your positive experience at Extended Stay America. Our dedicated staff works hard to ensure a clean and friendly environment for all our guests. Your satisfaction is our priority, and we are glad you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Rocio, We deeply regret to hear about your experience during your recent stay. Your feedback regarding the condition of the room and amenities is concerning, and we apologize for any inconvenience this may have caused. We strive to maintain high standards of cleanliness and functionality in our accommodations, and we will address the issues you've mentioned with our maintenance team promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Antonio, Thank you for selecting us and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the condition of the room you received this time and will discuss it with our maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Pearl Janet, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jaclyn, Thank you for considering Extended Stay America for your recent visit to our city. We are happy to have you as our guest and will do anything to have your trust in our band. We appreciate your compliment on our daytime staff. Please return; we hope to see you next time you visit the area.Sincerely,Hotel Management

Dear Whoodle, Thank you for choosing Extended Stay America and sharing your fantastic experience! We're delighted to hear that you appreciated our reasonable rates, pet-friendly accommodations, quiet and clean rooms with comfy beds, and the added bonus of coffee and continental breakfast. We look forward to hosting you again on your next visit to the area.Sincerely,Hotel Management

Dear Martha, Thank you for your positive feedback on Extended Stay America! We're delighted to hear that you had a great stay with your animals. Providing a welcoming environment for our guests and their furry friends is important to us. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management

Dear Jordan, We're thrilled to hear about your positive experience at Extended Stay America! We appreciate your feedback regarding the WIFI, and we'll certainly consider updates to enhance connectivity. It's wonderful that the staff promptly addressed your concerns, issued a refund, and accommodated a late check-out. Your satisfaction is our priority. Thank you for choosing us, and we look forward to hosting you again for an even better experience!Sincerely,Hotel Management

Dear Lori, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Please revisit us for another exciting stay.Sincerely,Hotel Management

Dear Yu, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your remarks are shared with our housekeeping team for further action. Our front desk team can always help you have the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear David, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable and we could exceed your expectations. We appreciate you taking the time to leave your kind remarks about our price and comfortable room. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear John, The entire team at Extended Stay America would like to express our gratitude for your kind comments about our hotel. In particular, we appreciate your positive remarks regarding our front desk staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Roxana, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel Management

Dear Barry, Thanks for staying at Extended Stay America and posting such a generous review. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding our bed have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Francisco, It was a pleasure to read your fantastic review about your trip to the city, and also, you felt happy about your time spent here. Our goal is to provide superb hospitality; your compliments for the team mean a lot. On behalf of everyone at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management

Dear Ilyas, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience.Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Allison, We apologize for the discomfort you experienced during your stay. We take your concerns seriously and regret that the room did not meet your expectations in terms of cleanliness and odor. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Your feedback regarding breakfast is also noted, and we'll work to improve our offerings. We're committed to ensuring a comfortable and pleasant experience for all our guests. We apologize for falling short on this occasion. We appreciate your input and hope you might reconsider giving us another opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management

Dear ruth, Thank you for your recent review of your stay at our hotel. Please accept our sincere apologies for not meeting your expectations. We regret any inconvenience with towel delivery and the AC noise. Your feedback is invaluable, and We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We regret any disappointment you had with our breakfast and that it did not meet your expectations. Your comfort is our priority, and we hope you'll consider giving us another opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Andrew, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced with your reservation and the service you received from our staff. We understand this must have been frustrating, and we apologize for any inconvenience caused. Please feel free to reach out to our customer service team so we can address your concerns directly. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear qing hua, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management

Dear Justin, Thank you for your review, and we do apologize for the issues with maintenance in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management

Dear Stephen, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Salvador, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you and your family like the location, found the staff friendly, and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management