Avis sur La Quinta Inn by Wyndham San Antonio Vance Jackson
La Quinta Inn by Wyndham San Antonio Vance Jackson
5922 I-10 West, San Antonio, TX
Avis
6,4
6,6/10
Propreté
7,2/10
Personnel et service
6,2/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
26 avr. 2019
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en avril 2019
4/10 Médiocre
Gilberto
18 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gilberto
Séjour de 1 nuit en mars 2024
8/10 Bien
Gabrielle
Voyage en famille, Voyage avec des animaux de compagnie
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabrielle
Séjour de 2 nuits en mars 2024
Réponse de Jay Patel le 15 mars 2024
Thank you for staying with us come back see you soon
2/10 Horrible
Jaime
Voyage d’affaires
14 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Hello Jaime, We're disheartened to hear about your disappointing stay with us. Guest feedback is important, and we apologize for not meeting your expectations. We strive to continuously improve our services. Thank you for bringing these concerns to our attention.
4/10 Médiocre
B. K.
Voyage en famille avec de jeunes enfants, Voyage en famille
12 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
B. K.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello B. K., We're sorry to hear about your experience with the towels. Guest satisfaction is a top priority for us, and we'll address this with our team to ensure better service in the future. Feel free to reach out to our management for further assistance with your concerns.
2/10 Horrible
Melissa
Voyage en famille
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Réponse de Manager le 13 mars 2024
Hello Melissa, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
10/10 Excellent
Geraldo
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geraldo
Réponse de Manager le 9 mars 2024
Hello Geraldo,We are pleased to hear that you found our hotel to be a good place. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.
2/10 Horrible
Asenett
Voyage d’affaires, Voyage en couple
15 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Asenett
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Asenett,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with the shower water. Our maintenance team has been notified to investigate the issue to ensure it does not reoccur. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
2/10 Horrible
Carey
Voyage d’affaires
14 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carey
Séjour de 3 nuits en février 2024
Réponse de Manager le 17 févr. 2024
Hello Carey, Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We value all feedback as it helps us improve our services. If there's anything specific you would like to discuss with our management team, please don't hesitate to reach out to them directly. We appreciate your time and hope to have the opportunity to better serve you in the future.
10/10 Excellent
Esteban
Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esteban
Séjour de 2 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello Esteban,Nos alegra saber que encontraste nuestro hotel confortable durante tu estadía. Agradecemos tu feedback y esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una experiencia aún mejor. ¡Esperamos verte pronto!
10/10 Excellent
Joseph
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en février 2024
Réponse de Manager le 8 févr. 2024
Hello Joseph, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. We take guest feedback seriously and will look into the matter to ensure future guests do not have a similar experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Celia
Voyage en famille, Voyage d’affaires
2 févr. 2024
Les points faibles : Équipements
Celia
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 févr. 2024
Hello Celia,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input regarding the room and amenities. We strive to provide accurate representations of our accommodations. We will share your comments with our team for further improvement. Should you have any other concerns, please feel free to reach out to our management directly.
4/10 Médiocre
Chaqueena
Voyage en couple
22 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Chaqueena
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Chaqueena, We regret to hear that your experience at our hotel did not meet your expectations. We encourage you to kindly reach out to our hotel directly so we may address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.
4/10 Médiocre
Sisi
Voyage en couple
15 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sisi
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Sisi, Thank you for taking the time to share your feedback with us. We apologize if you encountered any cleanliness issues during your stay. We appreciate you bringing the leaking shower head and dusty areas to our attention, and we will address these concerns with our housekeeping team. In regards to breakfast options, we understand your disappointment and will take your comments into consideration for future improvements. We apologize for any inconvenience caused by the lack of access to water and cleanliness of the coffee machine. Regarding safety, we take all necessary precautions to ensure a secure environment for our guests. We apologize if you felt otherwise. We appreciate your feedback about our staff and will use this as an opportunity for further training and development. We appreciate your understanding of our limited service as a family business. We value your comments and hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
Nancy
15 janv. 2024
Nancy
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Nancy, We appreciate you taking the time to share your experience at our hotel. If there is anything specific you would like to bring to our attention, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to exceed your expectations in the future.
4/10 Médiocre
Charles
15 janv. 2024
Les points faibles : Propreté
Charles
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Charles, Thank you for sharing your feedback with us. We apologize if the maintenance fell short of your expectations. We appreciate your input to help us improve our hotel. We're sorry to hear that you found the breakfast lacking, and we will take note of your comments to enhance our dining experience. We hope to welcome you back in the future for a better stay.
6/10 Satisfaisant
Humberto
2 janv. 2024
Humberto
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Humberto,Thank you for choosing our hotel for your stay. We appreciate your patronage and would love to hear any feedback you may have had during your time with us. Please feel free to reach out to our hotel directly so that we can address any concerns and ensure a more satisfactory experience in the future.
4/10 Médiocre
thirtharaju hanchoor
Voyage en famille
30 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
thirtharaju hanchoor
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello thirtharaju hanchoor, Thank you for providing feedback on the cleanliness of our rooms. We sincerely apologize for any inconvenience this may have caused during your stay. We appreciate your input and will share it with our housekeeping team to ensure that appropriate measures are taken to maintain high standards of cleanliness.
10/10 Excellent
Mónica González
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mónica González
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello Mónica González,¡Nos alegra escuchar que disfrutó de su estancia con nosotros en comparación con su experiencia anterior en el Super 8! Agradecemos sus amables palabras sobre nuestro personal amable, limpieza de habitaciones y desayuno. Esperamos poder darle la bienvenida nuevamente en el futuro cercano.
2/10 Horrible
Nagesh
29 déc. 2023
Nagesh
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 20 janv. 2024
Hello Nagesh,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and encourage you to reach out to our hotel directly so that we can address your concerns and make improvements. Thank you for choosing our hotel, we hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Megan
Voyage en couple
28 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Réponse de Manager le 30 déc. 2023
Hello Megan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
6/10 Satisfaisant
Sandra Nidia
Voyage en couple
19 déc. 2023
Les points forts : Personnel et service
Sandra Nidia
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Sandra Nidia, Thank you for providing your feedback and bringing these concerns to our attention. We appreciate your suggestion regarding the daily room cleaning and amenities, as well as the breakfast selection. We will make sure to share your comments with our team for further improvement. We strive to provide the best experience for our guests and value your input.
10/10 Excellent
R
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
R
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello R,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. We hope to welcome you back again soon for another excellent stay.
10/10 Excellent
R
Voyage en famille avec de jeunes enfants
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
R
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello R,Thank you for taking the time to leave us your feedback. We are thrilled to hear that you had a positive experience at our Vance Jackson location. Our staff takes pride in providing exceptional service and maintaining clean rooms for our guests. We appreciate your kind words and look forward to welcoming you back in the future.
10/10 Excellent
R
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
R
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello R,Thank you for your positive feedback on our friendly staff and the cleanliness of our towels and sheets. It's our goal to create a welcoming environment for all our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
DORA ELIA
Voyage en famille avec de jeunes enfants, Voyage en couple
25 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
DORA ELIA
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello DORA ELIA, Thank you for choosing our hotel for your recent stay and for bringing this to our attention. We apologize for any confusion regarding the charges. We kindly ask that you contact our management team directly so they can assist you further with the billing discrepancy. Your satisfaction is important to us, and we appreciate your feedback.
8/10 Bien
Apekshya
24 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Apekshya
Réponse de Manager le 26 nov. 2023
Hello Apekshya,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback on our helpful staff. We apologize if the cleanliness didn't meet your expectations, and we will address this with our housekeeping team. We value your feedback and hope to welcome you back in the future for an improved experience.
6/10 Satisfaisant
Vadim
Voyage en couple
23 nov. 2023
Les points faibles : Équipements
Vadim
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 26 nov. 2023
Hello Vadim,Thank you for your feedback. We're sorry to hear that your recent stay did not meet your expectations. At our hotel, we prioritize providing a safe and comfortable environment for all our guests. If you have any specific concerns or incidents to report, please feel free to contact our management team, who will be happy to assist you further.
10/10 Excellent
Jesus
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesus
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Jesus,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our beds comfortable and enjoyed our soft pillows. We strive to provide a comfortable and relaxing experience for all our guests. We appreciate your feedback and hope to welcome you back in the future for another excellent stay.
10/10 Excellent
Juan
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juan
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 18 nov. 2023
Hello Juan,Dear guest, thank you for taking the time to share your experience. We appreciate your positive feedback and are thrilled that you had such an incredible stay with us. We strive to provide excellent service and are delighted to have exceeded your expectations. Your kind words mean a lot to us, and we hope to welcome you back again soon.
8/10 Bien
Karen
Voyage en famille
10 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Karen,Thank you for your positive feedback on our hotel's convenient location. We're glad to hear that you found it to be well-situated near stores, restaurants, and the medical area. We hope that the proximity to these amenities enhanced your stay with us.
2/10 Horrible
Roxana
5 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Roxana
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Roxana, Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services. Please do not hesitate to contact our management team directly to further discuss your concerns.
6/10 Satisfaisant
Stephanie
31 oct. 2023
Les points faibles : Propreté
Stephanie
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Stephanie, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your comments and will use them to improve our services. Please feel free to contact our management team directly so they can address your concerns personally. We hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Jonah
31 oct. 2023
Jonah
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Jonah, Thank you for sharing your feedback with us. We regret to hear that your stay fell short of your expectations. We would appreciate the opportunity to address your concerns directly, so please feel free to contact our management team.
4/10 Médiocre
Johanna
Voyage en famille
31 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Johanna
Réponse de Manager le 1 nov. 2023
Hello Johanna, Thank you for your kind words about our cleaning services and the friendly night staff. We apologize for any inconvenience you experienced with the manager. We appreciate your feedback and will address this matter internally to ensure a more pleasant experience for future guests. Regarding your deposit refund, we kindly ask you to contact our management team directly, as they will be able to assist you further.
6/10 Satisfaisant
Philip
30 oct. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
Philip
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Philip, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you experienced with the hot water in the morning and the issues with the ice machine and TV remote. Your feedback is valuable to us and will be shared with our team for improvement. We hope to have the opportunity to provide you with a better experience in the future.
4/10 Médiocre
Dora Alicia
30 oct. 2023
Dora Alicia
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 3 nov. 2023
Hello Dora Alicia,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you may have experienced during your visit and appreciate your understanding. If there is anything else we can assist you with, please let us know.
8/10 Bien
Haney
30 oct. 2023
Haney
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 21 nov. 2023
Hello Haney,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.
8/10 Bien
Dayhanna
30 oct. 2023
Dayhanna
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 21 nov. 2023
Hello Dayhanna,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. Our team will take your comments into consideration to further improve our services. We hope to have the opportunity to welcome you back in the future.
8/10 Bien
Ricky
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ricky
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 31 oct. 2023
Hello Ricky,Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you may have experienced during your stay. We strive to provide a pleasant and enjoyable experience for all our guests and regret if we fell short of meeting your expectations. We encourage you to contact our management team directly so they can address your concerns and take appropriate actions moving forward.
6/10 Satisfaisant
Esmeralda
Voyage en famille
28 oct. 2023
Les points forts : Propreté et confort de la chambre
Esmeralda
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Esmeralda,We apologize for any concerns you had regarding the safety of our hotel. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing to stay with us.
8/10 Bien
sharan
21 oct. 2023
sharan
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello sharan,Thank you for your rating! We're glad to hear you had an excellent experience at our hotel. We hope to welcome you back soon!
8/10 Bien
Valeria
21 oct. 2023
Les points forts : Personnel et service
Valeria
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Valeria,Thank you for your review! We appreciate your positive feedback and hope to welcome you back soon. #CustomerSatisfaction
8/10 Bien
Kevin
21 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Good Comfortable Stay
Kevin
Séjour de 7 nuits en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Kevin,Thank you for your feedback. We apologize for any inconvenience you experienced with the television and shower fixtures. We appreciate your comments regarding the common areas and cleanliness. Your input will be shared with our team for improvements. We are pleased to hear that our staff were quick to address the issues.
8/10 Bien
Julio César
20 oct. 2023
Julio César
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 24 oct. 2023
Hello Julio CÃsar,Thank you for your feedback! We appreciate your positive review and are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back again soon!
10/10 Excellent
HORACIO
Voyage en famille, Voyage en groupe
20 oct. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
HORACIO
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 21 oct. 2023
Hello HORACIO,We apologize for the inconvenience caused and appreciate you bringing this to our attention. Our housekeeping team will immediately address the issue and ensure that the cleanliness of our sheets meets our high standards.
10/10 Excellent
Donna
Voyage en famille, Voyage d’affaires
16 oct. 2023
Donna
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hi Donna,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!
8/10 Bien
Cassidy
15 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassidy
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Cassidy,Thank you for your feedback! We're glad you enjoyed your stay and found our renovated room clean. We appreciate your understanding regarding the area and hope to welcome you back soon.
2/10 Horrible
Alexandra
15 oct. 2023
Les points faibles : Propreté et personnel et service
Alexandra
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Alexandra, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
10/10 Excellent
Dolores
Voyage en couple
15 oct. 2023
Les points forts : Équipements
Dolores
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Dolores,Thank you for your kind words about our staff! We strive to provide excellent customer service at all times.