I recently stayed at Maven Stay, and while the experience wasnât the absolute worst, several cleanliness and communication issues made it disappointing. There were leftover items in the shower from a previous guest, the floors didnât appear to be swept, and there was hair in multiple areasâincluding the shower.
There was no welcome packet provided, which seems to be the main reference point for assistance. Since the hotel is staff-less, the only phone number available is meant for help accessing the building or roomânot for resolving in-stay issues. Wi-Fi wasnât availableâpresumably because login details were in the missing welcome packetâwhich was frustrating.
Initially, we were only given one bath towel for a two-person, six-night stay. After I contacted the hotel through Expedia, someone came to deliver more towels and removed the items left in the shower. However, hair was still visible in the shower and other parts of the room, and there was no follow-up communicationâjust an automated email reiterating that the hotel is staff-less and referring us to the same phone number, which points back to the (missing) welcome packet.
I hope these concerns are addressed for future guests. With no on-site staff, itâs crucial that everything is properly in place at check-in. Attention to detail is clearly lacking.
