Les notes se basent sur un nombre total de 1 219 avis vérifiés

4,5 sur 5
Recommandé par 94 % des clients
4,7 Propreté de la chambre
4,5 Services et personnel
4,7 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 16 févr. 2017
Large room; separate bedroom and sitting areas. Very clean and quiet. Close to many attractions. We had a great visit!
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Bay Area, CA

Best staff

Publié le 13 févr. 2017
Les + : The staff was courteous and professional. The room was comfortable.
Situation : Salt Palace. A very nice convention center. And the Family History Center is a MUST SEE
I've traveled frequently over the years and I must say the staff at this Double Tree are the BEST I've ever encountered. Customer Service over the phone, Front Desk, Shuttle Driver, Restaurant staff...EVERYONE! Especially Donya and Hudson. They made my visit enjoyable and stress-free. I was so pleased I decided to join the Hilton Honors.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Ponce PR

Close to everything, loved it!!!!

Publié le 2 janv. 2017
This hotel deserves the ratings it has. The service was great, the rooms were vry clean and comfortable. The staff was very polite and accomodating.
3 sur 5
par un voyageur vérifié de uT

Publié le 31 déc. 2016
There is water leaking in the bathtub, it's just annoying. Couldn't sleep through out the night
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 5 déc. 2016
Nice big room with a separate bedroom and living room areas. Had two TV's. Decent size bathroom. Staff were super nice!
3 sur 5
par un voyageur vérifié de Salt Lake City, Utah

Poor customer service

Publié le 28 nov. 2016
We recieved charges on our card that weren't disclosed at the time of check-in. We payed for a king suite and were placed directly next to the laundry room..... We stayed up till 2 am, went to sleep at that time. Three hours later the loud thudding and slamming of the laundry room door continually kept us awake through out the night (or morning) when we brought the issues up to the staff in the morning they were very disconnected and uncaring. They completely dismissed the situation and were unapologetic.
5 sur 5
Recommandé
pour Autre
par un voyageur vérifié de US

A room larger and nicer than expected.

Publié le 23 nov. 2016
Les - : The parking rate was too high; should be either half of quote or flexible for peak demand. We paid to park in a structure with almost no cars present.
Situation : Very close for driving, but not walking distance (under 4 blocks) from main attractions.
Late check In was not a hassle. The room was very convenient to the parking terrace and the city noise was inaudible. The pool area was partly under construction for remodel, but otherwise clean and attractive. We were glad that the path to the pool did not require us to walk through the lobby in towels or beach clothing even from an upper floor. Breakfast was above average, fairly priced and served hot.
4 sur 5
par un voyageur vérifié

Publié le 20 nov. 2016 sur Hotels
Nice building felt comfortable . Parking entrance could've been better. Liked the room but bed was to hard. Woke up stiff. Faucet sink had a leak but maintenance man fixed it . Overall I was still satisfied.
4 sur 5
par un voyageur vérifié

A friendly but average hotel.

Publié le 19 nov. 2016 sur Hotels
Average room, with a couple of issues in the room condition: a bedside light was flashing and nearly out; a lever in the tub to change between a bath and a shower broke off. Both were fixed. The people at the desk and in the restaurant were efficient and very friendly. Staff help with luggage on arrival was minimal, but that's ok.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de wyoming

We like being downtown

Publié le 19 nov. 2016
We stay here every time we go to Salt Lake, love the hotel, it's clean,everyone is friendly and it's located in a great place.