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Avis sur DoubleTree Suites by Hilton Hotel Salt Lake City

4 out of 5
DoubleTree Suites by Hilton Hotel Salt Lake City
110 W 600 S, Salt Lake City, UT

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 533 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 237 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1002." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Juliana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our favorite place to stay in SLC! It has been completely renovated has a wonderful staff and is in a convenient, safe location!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Juliana, it's wonderful to hear that the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is your favorite place to stay while in Salt Lake City! We're thrilled you've noticed our extensive improvements and had positive interactions with our team members. We truly appreciate your recognition of our prime location too. Thank you for the stellar review and we can't wait to welcome you back.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a room available and we got to check in early.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
John, we appreciate your five-star review. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we strive to provide the best experience, which includes flexible check-in times whenever possible. We're delighted to know you appreciated the availability and early access to your room. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Alma

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was the only odd thing, having no elevator or direct entrance
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Alma, it's delightful to hear you had an overall positive experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We acknowledge the unique structure of our parking and appreciate your understanding. Looking forward to welcoming you back in the future.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Justin, your 5-star rating of the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is greatly appreciated. We're delighted you had an enjoyable stay and hope to welcome you back in the future for another fantastic experience!

8/10 Bien

Joshua

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms and facilities. If there was one drawback it was that my room did not receive service a couple of days until the evening like 4:30 and after 5:30. The areas around the property were a little sketchy in some directions.
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Joshua, thank you for sharing your positive sentiments about the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown's rooms and facilities. We apologize if service to your room arrived later in the day than expected. Your comfort and satisfaction is our priority, and we'll ensure this feedback is directed to the appropriate team members for review. As for the surrounding area, it's important to us that all guests feel secure; we appreciate your feedback and will take it into account. We look forward to having another opportunity to serve you.

10/10 Excellent

Michelle

Les points forts : Infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Thanks for the fantastic rating, Michelle!It's outstanding we could exceed your expectations during your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're all looking forward to your next stay with us.

8/10 Bien

Deshauna

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the renovations. We weren’t super happy with the quality of the breakfast buffet. We felt it should be a bit more quality considering the $18 price tag
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Deshauna, it's fantastic to hear that you appreciated the newly updated look of DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We want to note your feedback regarding our breakfast buffet, as we strive to provide a high-value dining experience. Trust that we will use your thoughts to evaluate our offerings. It would be a pleasure to welcome you back in the near future.

8/10 Bien

Deana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Thank you for the 4-star rating, Deana!We are delighted to see that you had a wonderful time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Satisfaisant

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We book a room 5 months in advance. We requested 2 beds. When we arrived, our room was not ready. When we came back later that evening, they gave away our room. They could only give a room with a king size bed. They are assuming people checking in are married or don't mind sleeping with another person in the same bed. This is the second time this happened at Double Tree.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
David, thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you faced during check-in. Assuring our guests' comfort and satisfaction is important to us; therefore, having accurate room configurations is certainly a priority. We regret the reoccurrence of this issue and assure you that we're working diligently to prevent similar occurrences in the future. We appreciate your feedback and look forward to providing a more satisfactory experience next time.

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Emma, thank you for choosing the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown for your stay. It's wonderful to see your high rating, pointing to your delightful experience with us. We're looking forward to welcoming you back for another enjoyable experience.

8/10 Bien

Emre

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is good. Thank you!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Emre, it's great to hear that your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown met your expectations. Your positive feedback is much appreciated and we hope to welcome you back in the future. Safe travels!

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the money, very good value.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Kevin, thank you for affirming the value DoubleTree Suites by Hilton Hotel Salt Lake City Downtown offers. We are always aiming to provide the best possible experience at a reasonable cost. Looking forward to hosting you again soon.

10/10 Excellent

Sarina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 5 mars 2024
Thank you for the perfect rating, Sarina!We are very pleased to hear that you had a wonderful stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bien

Tayla, Layton

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Thanks for the great rating, Tayla!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree Suites by Hilton Hotel Salt Lake City Downtown soon, we'd love to have you back!

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable stay
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 29 févr. 2024
Paul, we are thrilled to hear about your comfortable stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic that our accommodations met your expectations. We look forward to welcoming you back during your next visit. Safe travels!

2/10 Horrible

Michelle

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 mars 2024
We appreciate your feedback, Michelle.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bien

Geoffrey

Les points forts : Propreté et personnel et service
Lobby construction.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 23 févr. 2024
Geoffrey, thank you for your patience during our ongoing refreshment of public spaces which includes our lobby. We believe it's crucial to offer our guests an appealing environment, and while improvements may temporarily cause some disruption, we're doing our best to minimize any inconvenience. We appreciate your understanding and look forward to welcoming you back to DoubleTree Suites by Hilton Hotel Salt Lake City Downtown once the enhancements are complete.

6/10 Satisfaisant

Samantha

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Thank you for sharing, Samantha.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Julio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hotel and excellent staff! Gym was under construction but I was able to used the dumbbells for a quick burn.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Julio, it's delightful to hear that your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown was enjoyable. Our team members truly appreciate your recognition of their excellent service. We're also glad to hear you were still able to maintain your fitness routine, even as we work to keep our gym facilities updated. Thank you for your understanding and we look forward to your future visits.

10/10 Excellent

Leslie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Pool remodel was very nice. Was great to have a Starbucks in the hotel and a full restaurant.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Leslie, it's fantastic to hear that you regarded the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown as a great place to stay. We're thrilled you appreciated our upgraded pool area, on-site Starbucks, and full-service restaurant. We hope to have the pleasure of welcoming you back in the future.

6/10 Satisfaisant

Wesley

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Wesley, thank you for your rating. Your feedback is important as it helps us identify areas where we can improve. We hope to have the opportunity to host you again, providing an experience that will earn a higher rating.

2/10 Horrible

Anthony

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room is good. Location is good. The service isn't. I booked the hotel solely for the hot tub and pool. This was a Valentine's gift to my wife. There was NOTHING online that suggested they were closed because of renovation. I found out at check-in that they aren't open. I asked for a partial refund but they only offered to cancel the reservation which means I'd have to look for another hotel on the spot. How many customers booked rooms and found out they're closed? So frustrated.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Anthony, we appreciate you taking the time to share your experience. We understand that your stay was less than satisfactory and hope that you'll accept our apology. Please note that our renovations - including the refresh of our pool and hot tub - are clearly listed on the front page of our website and also noted in pre-arrival emails that our guests receive when they book directly with us. We want to assure you that all renovations are aimed at enhancing the overall guest experience. We regret the inconvenience and we hope you found the room and location satisfactory during your stay. Your feedback is key in helping us strive for better. We hope to have the chance to serve you better in the future.

10/10 Excellent

James Marc

Séjour de 3 nuits en février 2024
Réponse de Customer Service le 23 mars 2024
James Marc, it's great to hear that your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown met your expectations. We feel privileged to have been able to host you and look forward to welcoming you back for more wonderful experiences.

8/10 Bien

Parlena

Les points forts : Propreté et personnel et service
Under construction
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Parlena, it's great to hear that your overall experience with us was positive, despite the ongoing improvements. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we strive to continuously enhance our facilities for valued guests like you. Your patience is much appreciated, and we look forward to showing you our updated look soon.

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice updated place and a very friwndly stafg
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 14 févr. 2024
Amanda, thank you for sharing your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic to know that our updated facilities made for an enjoyable stay and our team members' friendliness greatly contributed to your overall experience. We hope to see you again soon!

10/10 Excellent

Gisette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 8 févr. 2024
Gisette, it's a delight to hear you had a wonderful stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! It's our ultimate aim to ensure our guests leave happy and your perfect rating speaks volumes about your experience with us. We look forward to welcoming you back during your next visit to Salt Lake City.

10/10 Excellent

Maite Smith

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Maite, it's wonderful to see your top rating! We're thrilled you enjoyed your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Your feedback is valued and we hope to welcome you back soon.

8/10 Bien

Gabriela

Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 2 févr. 2024
We appreciate you sharing this positive rating, Gabriela!The comfort of our guests is important to us so we can't wait to see you back again at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We want to share an even more enjoyable experience with you next time.

8/10 Bien

Regine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool and jacuzzi were down after being told it was available.
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 26 janv. 2024
Regine, we recognize the disappointment you experienced when the pool and jacuzzi were not operational during your stay. While we strive to maintain all amenities in perfect running order, please visit our website for the most up to date information on our amenity availability. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

6/10 Satisfaisant

valeria

Les points forts : Propreté et personnel et service
No me avisaron que la pileta está cerrada
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Valeria, lamentamos que desconocieras la indisponibilidad temporal de la piscina. Nos esforzamos por comunicar adecuadamente cualquier cambio o actualización de nuestras instalaciones a nuestros huéspedes. Entendemos su decepción y utilizaremos sus comentarios para mejorar. Esperamos que nos brinde otra oportunidad de tener una mejor experiencia en el futuro.

6/10 Satisfaisant

Dan

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 févr. 2024
Thank you for taking the time to submit this feedback, Dan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4/10 Médiocre

Tomer

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pool was closed, construction was going on thru the week and heater in the room was broken.
Séjour de 7 nuits en décembre 2023
Réponse de Customer Service le 18 janv. 2024
Tomer, we regret to hear that certain aspects of your stay fell short of expectations. Our team works diligently to minimize disruptions due to renovations and it's unfortunate that you had trouble with the room temperature control. We assure you all these matters are being looked into for improved guest experiences. We hope for an opportunity to better serve you in the future.

4/10 Médiocre

Karl

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 18 janv. 2024
We appreciate the feedback, Karl.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Arnoux

Les points forts : Personnel et service et équipements
The room is nice because it’s fully remodeled but they’re in the middle of remodeling the rest of the hotel. Once it’s done I’m sure it’ll be awesome. However, the staff were always super friendly and nice and treated me very well. I’m happy I stayed here.
Séjour de 5 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Arnoux, it's fantastic to hear that you appreciated your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled that you found our newly renovated rooms enjoyable and are looking forward to the completion of the entire refurbishment. Your feedback regarding the warmth and hospitality extended by our team members is truly rewarding. We're pleased you chose us for your stay and eagerly await welcoming you back once our transformation is complete.

10/10 Excellent

Evelyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 Stars! Would def stay here again!
Our stay was amazing, even though the entire hotel was going through a complete renovation & remodeling process. Rick & Maxine made sure we enjoyed every aspect of our stay and made us feel at home. Very clean hotel. I would definitely stay here again.
Séjour de 5 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Evelyn, it's lovely to hear about your amazing experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown amidst our ongoing enhancements. Your mention of Rick and Maxine's hospitality is heartening; they're known for helping guests feel right at home. We're also glad to know our cleanliness met your expectations. We eagerly await the opportunity to host you again.

4/10 Médiocre

Beth

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Don't go during renovation.
They were in the middle of renovating with no amenities available for a family. They said they had a restaurant which turned out to be a makeshift bar only. Worst stay.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 janv. 2024
Beth, we're genuinely sorry to learn about your less than perfect experience, especially with the ongoing renovations and limited amenities. We understand your dissatisfaction about the temporary bar set up, which is not what our guests typically expect. Your valuable feedback will guide us as we strive to improve our guest experience. Thank you for sharing your concerns.

4/10 Médiocre

Ralph

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was never told until I arrived at the property that building was under construction. The noise of the construction was unbearable all day long and the pool was closed. Also, there was a dog in the room next to mine that barked.......... a lot. In addition, the lotion container was empty and so was the body soap container. Really very substandard. I won't stay there again. There are far too many other hotels to choose from.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Ralph, we're sincerely sorry to hear about your recent experiences. It's regrettable to know the renovation efforts and pool closure caused inconvenience. Please note that our website contains the most up-to-date information about our property, and has information about our renovation and temporary pool closure listed on the front page. Additionally, we apologize for the noise disturbances and the missed restocking of your room essentials. Rest assured, we're addressing these matters with our team members. Safe Travels.

10/10 Excellent

Kamilee

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The building was undergoing renovations. There were a lot of construction workers and noise. The workers were very nice and the staff was extremely apologetic about the chaos. Even with the work I would gladly stay here again.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Kamilee, it is wonderful to hear that despite some ongoing improvements, your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown remained positive. We also appreciate your understanding about the transitional ambience. Our team members are indeed our strength and it's great to know they were able to uphold our commitment to exceptional service. We are thrilled to know you'd be glad to stay with us again. We'll be ready to welcome you back with our newly updated features!

10/10 Excellent

Mathew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Mathew, it's great to see your perfect rating for the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Thank you for taking the time to rate us; we appreciate it. We're looking forward to welcoming you back.

10/10 Excellent

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice view and big room.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Terry, it's wonderful to hear you enjoyed the expansive rooms and beautiful views at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We always aim to provide a comfortable and memorable stay to our guests. Your feedback is valuable and we eagerly await your next visit.

8/10 Bien

german

Voyage en famille
Pleasantly surprised. Room was clean and larger than expected. The only negative was the remodeling.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
German, thank you for sharing your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled to know that you appreciated our spacious and tidy rooms. We understand the ongoing renovations may have affected your stay. However, we're doing this with the hope of enhancing our guest experience. We appreciate your patience and look forward to hosting you again once everything is complete.

10/10 Excellent

eduardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 8 janv. 2024
Thank you for the excellent rating, Eduardo!Our goal is to go above and beyond to ensure our guests have a memorable experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We look forward to hosting you again soon.

10/10 Excellent

Carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding gem of a hotel.
We rolled in about 2am after a very long day of travelling. I was greeted at the door by the most wonderful front desk gentleman (sorry I can't recall his name) Regardless, he said, You must be Carmen. I've been waiting for you. He handed me a bag with warm chocolate chip cookies, bottled water and my keys. Truly a remarkable welcome. The lobby was decorated beautifully for Christmas and the room was AMAZING! I would highly recommend staying.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 8 janv. 2024
Carmen, it's always delightful to read about such positive experiences from our guests at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're glad you felt warmly welcomed by our front desk colleague and enjoyed the little treats and decor. Your commendations about your room and overall stay are most appreciated. We're immensely happy that we could make your arrival special after a long travel day. Thank you for your high recommendation and we're looking forward to welcoming you back for another remarkable experience.

6/10 Satisfaisant

Alberto

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Alberto, it appears your review is rather brief and we're unable to ascertain any specific experiences or details. If you can provide any further feedback, we'd greatly appreciate it so we can work on enhancing the guest experience.

10/10 Excellent

Marlena

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Marlena, it's wonderful to know you had an excellent stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Ginger Evans, Salt Lake City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely love this hotel. We go there every year and it never disappoints! In fact a lot had been remodeled since we were there last year. We'll be back!!
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Ginger, it's heartening to hear that DoubleTree Suites by Hilton Hotel Salt Lake City Downtown continues to meet, even surpass, your expectations. We're thrilled that you have noticed and appreciate the recent enhancements we've made. Ensuring our valued guests like you have a remarkable stay is our top priority. We eagerly await your return in the year to come!

10/10 Excellent

Caetano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 3 janv. 2024
Thanks for the amazing rating, Caetano!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown!

6/10 Satisfaisant

Kim

Les points forts : Propreté et personnel et service
Property was under construction, including the pool which was not mentioned anywhere when booking. Hotel was clean staff was friendly. One of our tvs didn’t work and the only solution would be to move rooms
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 2 janv. 2024
Kim, thank you for taking the time to leave a review. It's regrettable to hear of the unexpected construction and the inconvenience experienced with the television. Assuredly, the experience is not the norm and we'd like to extend our apologizes for that. Please note that our website has the most up-to-date information about our renovation and pool closure - and suggest checking there for any updates in the future. On the brighter side, it's great to hear that the cleanliness of the hotel and friendliness of the colleagues were commendable. We hope next time your stay will be more comfortable and completely to your satisfaction. Thanks again for the feedback.

10/10 Excellent

Jaxon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Thank you for the fantastic rating, Jaxon!We strive to make all of our guests feel welcome and relaxed during their time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We can't wait to see you again soon.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Major Disappointment for Family gathering
NO POOL AVAILABLE!!
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 31 déc. 2023
We regret to hear about the unavailability of the pool during your stay. Our aim is to provide a comprehensive range of facilities and we understand the disappointment when certain amenities are not accessible. Rest assured, unexpected circumstances sometimes require temporary adjustments. Thanks for your understanding, and we hope to host you again so you can fully enjoy all our hotel has to offer.