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Avis sur Howard Johnson by Wyndham Salem

2 out of 5
Howard Johnson by Wyndham Salem
2250 Mission St Se, Salem, OR

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 208 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 328 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 202 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 148 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 1000." "

7,0/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

jacinthe

Séjour de 4 nuits en octobre 2022

6/10 Satisfaisant

Martine

Voyage en famille
Chambre spacieuse qui comlrnce a etre vetuste Breakfast correct
Séjour de 1 nuit en juillet 2022
Réponse de Sona le 3 août 2022
Dear Martine, If my translator was correct, then you felt the room was spacious and enjoyed the breakfast, and we here at Howard Johnson were happy to accomadate you and hope to be able to again in the future. Sincerely, Vasudha Butta General Manager

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en décembre 2018
Réponse de Sona le 6 févr. 2019
We are sorry that we did not meet your expectations. The hotel is now under a new ownership and we hope you will give us another chance and stay with us on your next trip to Salem. Regards, Sona General Manager

8/10 Bien

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Sonia,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

2/10 Horrible

Samantha

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were on our second day of driving back home from Florida and started looking for a place to get some sleep near Salem. We were exhausted and booked this place a few hours upon our arrival and shortly after the booking, we realized it was the wrong Salem. Which is obviously my mistake. We contacted Expedia who tried to see if the hotel would waive the fee, it was only 20 mins after the cut off time in that time zone and even though I was on the other side of the country, and only had booked it a few hours prior, they refused to waive the nightly cost. I understand they have policies and it was my mistake, but I’m shocked by the lack of compassion and reason they had. It’s not like I had this booked a month ago and tried to cancel last minute. I usually don’t leave bad reviews, but I feel this warranted an exception. Overall awful customer service.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Samantha,We sincerely apologize for the inconvenience you experienced with your booking error and subsequent cancellation request. While we understand your frustration, our policies regarding cancellations are in place to ensure fair treatment for all guests. We regret any perception of a lack of compassion and will review our procedures to ensure clarity and understanding in such situations. Your feedback is appreciated, and we will strive to improve our customer service. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

6/10 Satisfaisant

John

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was courteous and joyful. Overall property was in disrepair and unmanaged(upkeep).
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear John,Thank you for your feedback regarding your recent stay. We are glad to hear that you found our staff courteous and joyful. However, we apologize for any dissatisfaction with the overall condition and upkeep of our property. Your comments are important to us, and we will address these issues to improve our guest experience. We hope to have another opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for the positive feedback! We're delighted to hear that you had an awesome experience during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bien

MacDonald

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff members were incredibly nice. Just a few things about the room we stayed in. 1) brown stains on bottom fold of bed sheet on one of the beds. 2) sink in bathroom was leaking from the left side. I had to keep towels next to it to make sure it didn't get onto my belongings. But overall, our stay went well, as I mentioned the staff were very kind and helpful.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear MacDonald,Thank you for your feedback and for highlighting the positive interactions with our staff. We apologize for the issues you encountered with the bed sheet and the leaking sink during your stay. Please rest assured that we will address these concerns promptly to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Horrible

Lucas

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Lucas,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 Excellent

Kisan, Walnut

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in Attendee was very helpful Full
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear KisanThank you for your positive feedback about our check-in attendant. We're glad to hear that they provided helpful service during your stay. If there's anything else we can do to make your experience even better, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Médiocre

Amanda

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is pretty average, nothing fancy. The free breakfaet is waffles, stale bread and bagels, bananas or apples, or plain cheereos with questionable milk. The room we were in had weird red and orange stains on the pillows and lampshade, the bathroom door didnt close and the floors were covered in dirt. Im pretty disappointed with this stay. Ive stayed here 5 other times and never had an issue but i guess this will be the last time.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Amanda,We sincerely apologize for the disappointing experience you had during your recent stay. This does not meet our standards of excellence, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we will address the cleanliness issues and breakfast quality with our team to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Bien

Collene

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear Collene,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear Sonia,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay. Would definitely stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay with us again in the future. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

Jae, Richland

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 7 avr. 2024
Dear Guest,Thank you for taking the time to leave us a perfect 5 out of 5 rating! We truly appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A bit expensive. I feel pretty safe here and the rooms are decent. This time microwave didn't work very well and neighbors smoked so it stank. Another sink doesn't drain well but shower head was awesome 😎. Beds fairly comfy. Wish it was about $20 a night less... One of the best places I stay in Salem. It's convenient for where I need to go when I'm there. Staff are nice.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 14 mars 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you feel safe and find our rooms decent. We apologize for the issues you experienced with the microwave, sink, and smoke odour from neighbouring rooms. Your comments are noted, and we'll work to address these concerns promptly. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Bien

Jose, Katy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good place to staying
Séjour de 6 nuits en février 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel to be a good place to stay. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Bien

Larry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your positive feedback regarding our friendly service. We're delighted to hear that you had a pleasant experience with us. Providing excellent hospitality is our goal, and we're glad that our team made your stay enjoyable. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Bien

Sharon

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Sharon,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Bien

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was personable and helpful in several ways. Bed was comfy. TV was awful, but we brought books to read, so no sweat. Good price.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 16 févr. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay. We're delighted to hear that our front desk staff was personable and helpful and that you found the bed comfy. We apologize for any inconvenience with the TV. We appreciate your understanding and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Kerry

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
room was okay but no instructions on how to operate TV. A lot of noise in the hallway, and someone was vacuuming the hallway. The bed was worn out on the left side, just not a good stay, Maybe should have went to a Motel 6, it may have been better. First time I have been to a Howard Johnson in years, I think they where right up there with Best Westener, but not any more. Will not stay at another
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 13 févr. 2024
Dear Kerry,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

J

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A good place to stay nothing fancy but it covers your needs, breakfast ok. Clean. I wish they had a source of protein for breakfast eggs (boiled) peanut butter, and just a little bit stronger coffee it was very very light, and I don’t drink strong coffee.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 12 févr. 2024
Dear Guest,Thank you for choosing to stay with us and for your kind words regarding our accommodations and cleanliness. We appreciate your feedback regarding breakfast options, and we'll certainly consider it to enhance our offerings. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Bien

Mike

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It obviously is an older hotel. You could hear people in other rooms talking. The breakfast they offer is probably the worst I've encountered as there was very little to choose from. In addition, the TV was hooked up to some streaming service and it was difficult to find anything to watch. On the plus side, the water pressure in the shower was great.
Séjour de 6 nuits en janvier 2024
Réponse de Hotel Manager le 3 févr. 2024
Dear Mike,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Médiocre

Dawn

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté
It's fine during the day, but in the evening there's loud people going up and down the halls yelling. Walls are so thin you hear everything in everyones room. Floors not cleaned when houskeeping comes in, and there was further proof when my dogs bone slid under a nighstand, and I found drug paraphernalia from whoever stayed before. First night here there was a homeless guy hanging out at a side exit door until late. The longer you stay the lazier the houskeeping staff gets. Check in was fine though.
Réponse de Hotel Manager le 1 févr. 2024
Dear Dawn,Thank you for your feedback. We're deeply sorry for the disruptions and cleanliness issues you've encountered during your stay. Your experience does not reflect our standards, and we're committed to addressing these issues promptly. We'll reinforce our housekeeping protocols and take steps to ensure a peaceful environment for all guests. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Satisfaisant

Shantel

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall was ok but I will try and find somewhere else next time.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 28 janv. 2024
Dear Guest,Thank you for your feedback, and we appreciate your honest review. We're sorry to hear that your overall experience was just okay, and we understand your decision to explore other options next time. If there are specific areas where we can improve and enhance your experience, please feel free to share more details. We value your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Horrible

Rosamaria

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The owner tried to ripe me off by saying that I could get a better deal with him instead of going online when I added it up the online was cheaper then what he was offering me. And I'm a single mom with 2 kids waiting for my apartment to be ready that's a low blow for someone who owns the place taking advantage of a single mom waiting for there place to be ready.
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Manager le 26 janv. 2024
Dear Rosamaria,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Sincerely, Hotel Manager

10/10 Excellent

Murray, O'Neals

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Murray,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

Cody

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 24 janv. 2024
Dear Cody,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Dalton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 20 janv. 2024
Dear Dalton,Thank you so much for your perfect 10 out of 10 rating! We're thrilled to have provided you with a positive experience. If there's anything specific you loved or any suggestions for improvement, feel free to share. We look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager

8/10 Bien

Trudy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 17 janv. 2024
Dear Trudy,Thank you for your stay. We're glad to hear that you found the place good! It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

8/10 Bien

Christy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wasn't sure if location was safe, but it turned out ok
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 16 janv. 2024
Dear Christy,Thank you for your feedback. We are glad to hear that your stay turned out okay despite initial concerns about the location's safety. Your safety and comfort are our top priorities, and we continually work to ensure a secure environment for our guests. We hope to welcome you back for a more reassuring stay in the future. Sincerely, Hotel Manager

10/10 Excellent

bifeng

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 16 janv. 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 Bien

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Réponse de Hotel Manager le 9 janv. 2024
Dear Marco,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Guy

Liz the night check-in guru was great and personable. Always a bonus to meet someone who does more than what job requirements probably are. Howard Johnson’s would do well to clone her or at the very least give her a raise. This property is fairly dated but clean and comfortable in almost a vintage boho style. Plus has undoubtedly unused in 20-30 years vintage ironing boards and irons conveniently mounted to the wall. Can’t find that just anywhere and bound to impress the kids! Throw in a tiny pool and breakfast and your all set for about 1/2 what other local places are charging.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for sharing your positive experience, especially highlighting Liz's exceptional service during your night check-in. We appreciate your kind words about her and your creative description of the property's vintage boho style. Your feedback on the amenities and pricing is valuable, and we're glad you found the overall stay clean, comfortable, and cost-effective. We'll make sure to pass on your commendations to Liz. We look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Homeless sleeping in the bushes outside around the parking area was a little bothersome but the hotel and staff were nice
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Lori,Thank you for bringing this concern to our attention, and we apologize for any discomfort caused by the presence of individuals outside the hotel. We take the safety and well-being of our guests seriously and will address this issue promptly. On a positive note, we appreciate your kind words about our hotel and staff. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice affordable place clean comfortable room with fridge and microwave.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Paul,Thank you for your feedback! We're pleased to hear that you found our place nice, and affordable and that the room was clean and comfortable with useful amenities like a fridge and microwave. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. Sincerely, Hotel Manager

8/10 Bien

Seth

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 1 janv. 2024
Dear Seth,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Danica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 29 déc. 2023
Dear Danica,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and it motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Satisfaisant

GERARDO

Séjour de 4 nuits en décembre 2023
Réponse de Hotel Manager le 28 déc. 2023
Dear GERARDO,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon. Sincerely, Hotel Manager

2/10 Horrible

Austin

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not even cockroaches would stay here.
Place was dirty, dried blood on walls and tissue dispenser, brown stains on pillows and pillow cases. Dried brown stains on lamps. Floors sticky. Asked if i could get a different room was told none available. Asked if i could check out ws told i would still be charged.
Dirty shower with black mold
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 27 déc. 2023
Dear Guest,We are distressed to see your comments. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheap and comfortable
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 12 déc. 2023
Dear Paul,Thank you for your great feedback. We're glad to hear that you found your stay both cheap and comfortable. Our goal is to provide affordable accommodations without compromising on comfort. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Marco

Réponse de Hotel Manager le 13 févr. 2024
Dear Marco,Thank you for providing your rating. We value your feedback and would appreciate any specific comments you may have on how we can improve and make your future stay more enjoyable. Your input is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Réponse de Hotel Manager le 13 févr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Médiocre

Frutzel, Salem

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Receptionist is not nice and take long to help in the guest. Breakfast is horrible no one there if you need milk. The room is never been clean for 3 days we stayed.
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 8 déc. 2023
Dear Guest,We're sincerely sorry for the unsatisfactory experience you had during your stay. It's disappointing to hear about the unhelpful service at the reception, the quality of breakfast, and the lack of cleanliness in your room. This is not reflective of our usual standards, and we apologize for the inconvenience caused. The entire points you have observed will be investigated and necessary actions will be taken. Please visit us again.Sincerely, Hotel Manager

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Unfriendly Staff at front desk
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 8 déc. 2023
Dear Guest,We deeply regret to hear about your experience with our front desk staff. This doesn't reflect our standards, and we apologize for any discomfort caused. Rest assured, we will address this matter with our team to ensure it doesn't happen again. We hope you will visit again soon. Sincerely, Hotel Manager

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly and clean
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Samantha,Thank you for your feedback. We're delighted to hear that you found our hotel to be both friendly and clean. Providing a welcoming and tidy environment is a top priority for us. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Janna

Voyage en famille
Les points forts : Personnel et service et équipements
The staff was friendly. Shower/tub dirty and there was a hat pin in the lamp by my bed. No cleaning service while I was there.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Janna,Thank you for your feedback. We're glad to hear you experienced friendly service from our staff. However, we apologize for the cleanliness issues in your room, particularly the shower/tub and the unexpected presence of a hat pin. Your feedback is valuable, and we will address these concerns promptly. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Handicapped parking actually close to room assignment.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Anne,Thank you for your feedback. We're pleased to hear that our handicapped parking met your expectations in terms of proximity to your room assignment. Your comfort and convenience are important to us. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Vanessa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
That the room was spacious and quiet
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 29 nov. 2023
Dear Vanessa,Thank you for your feedback. We're pleased to hear that you enjoyed the spaciousness and quietness of your room. Our team endeavors to go above and beyond to ensure a great experience for our guests. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager