Avis sur Rodeway Inn Sacramento - University Area
Rodeway Inn Sacramento - University Area
25 Howe Ave, Sacramento, CA
Avis
7,2
Bien
7,4/10
Propreté
7,6/10
Personnel et service
6,4/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en famille
15 oct. 2019
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2019
Réponse de Gnisac le 15 oct. 2019
Thank you for rating us 8/10 for your recent stay with us.
10/10 Excellent
KURT
26 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
KURT
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello KURT,We are delighted to hear that you had a wonderful stay with us! If you have any further suggestions or would like to share more about your experience, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic stay!
6/10 Satisfaisant
ronald quincy
Voyage en famille
25 mars 2024
Les points faibles : Équipements
ronald quincy
Séjour de 3 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello ronald quincy, We are sorry to hear about your experience. We always strive to prioritize the safety and comfort of all our guests. Your feedback is valuable as we continuously work to enhance our services. For any concerns during your stay, we recommend reaching out to our management team directly to address them thoroughly.
10/10 Excellent
Christina
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Christina,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your time at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful stay!
6/10 Satisfaisant
Richard
Voyage en couple
21 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Richard
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Richard,Thank you for sharing your feedback with us. We are glad to hear that our team promptly addressed the issue with your room and that you found our staff to be friendly. Your comments will be shared with our team to ensure a smoother check-out experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.
10/10 Excellent
Shaneshea
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shaneshea
Séjour de 1 nuit en mars 2024
Réponse de Manager le 17 mars 2024
Hello Shaneshea,We are pleased you enjoyed the peaceful ambiance of our hotel. Your comfort is our priority, and we hope you had a restful stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
4/10 Médiocre
Juan
11 mars 2024
Juan
Séjour de 2 nuits en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Juan, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to provide further details so we can address any concerns you may have. We value your input and would like to ensure your next stay exceeds your expectations.
10/10 Excellent
stephanie, Elk Grove
7 mars 2024
stephanie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello stephanie,Thanks for choosing us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
10/10 Excellent
stephanie, Elk Grove
5 mars 2024
stephanie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello stephanie,We appreciate your feedback regarding our staff. It is rewarding to hear that you experienced no difficulties with our services or staff. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!
10/10 Excellent
Thomas, Sacramento
Voyage d’affaires
3 mars 2024
Les points forts : Propreté et personnel et service
Thomas
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 5 mars 2024
Hello Thomas,We are grateful for your feedback and always strive to provide a top-notch experience for our guests. Rest assured, we value your comments and will share them with our team for further improvement. Your recognition of our hard-working staff means a lot to us, and we appreciate your kind words. We aim to address any areas for enhancement to ensure our property is well-maintained for all future guests. Thank you for taking the time to share your insights with us.
10/10 Excellent
Fardi
2 mars 2024
Fardi
Séjour de 1 nuit en février 2024
Réponse de Manager le 5 mars 2024
Hello Fardi,We are delighted to hear that you had a wonderful stay with us! If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.
4/10 Médiocre
Leah
Voyage d’affaires, Voyage en couple
2 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Leah
Séjour de 3 nuits en février 2024
Réponse de Manager le 3 mars 2024
Hello Leah,We take all feedback seriously and regret to hear that you did not feel safe during your stay. Your concerns have been noted for the hotel's continuous improvement in guest experiences. If you'd like to discuss this matter further, please feel free to contact our management team directly.
4/10 Médiocre
Gregory
28 févr. 2024
Les points faibles : Propreté
Gregory
Séjour de 1 nuit en février 2024
Réponse de Manager le 1 mars 2024
Hello Gregory, We apologize for the inconvenience you experienced during your stay. We take cleanliness very seriously and will address this with our housekeeping team to ensure this doesn't happen in the future. Your feedback is valuable, and we hope you will consider giving us another opportunity to exceed your expectations.
4/10 Médiocre
kibrom
27 févr. 2024
kibrom
Séjour de 4 nuits en février 2024
Réponse de Manager le 1 mars 2024
Hello kibrom, We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific feedback you may have from your stay. We hope to have the opportunity to welcome you back and provide a better experience in the future.
8/10 Bien
charlene
Voyage en groupe
25 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
charlene
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello charlene,We appreciate you recognizing the security measures in place at our hotel. Ensuring the safety of our guests is a top priority for us. Thank you for sharing your feedback with us.
10/10 Excellent
Fardi
23 févr. 2024
Fardi
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Fardi,We're delighted to hear that you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience.
8/10 Bien
Michael
Voyage d’affaires, Voyage en couple
22 févr. 2024
Les points forts : Propreté
Michael
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Michael,We are delighted to hear that you found our hotel to be affordable. We strive to provide a great value for our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
8/10 Bien
Margie
Voyage en famille avec de jeunes enfants
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margie
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Margie,We appreciate your kind words about our friendly staff. Should you need anything during your stay next time, please don't hesitate to reach out to our team.
6/10 Satisfaisant
Linda
Voyage d’affaires
21 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Linda
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Linda,We appreciate your feedback and take all guest comments seriously to improve our services. Your input helps us to better meet the expectations of our guests. Thank you for choosing to stay with us.
6/10 Satisfaisant
Gerald
20 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gerald
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Gerald, We appreciate your feedback and apologize for any inconvenience caused. We recommend contacting our management team to discuss your experience further. Your comments will help us improve our services for future guests.
4/10 Médiocre
Suzanna
20 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suzanna
Séjour de 3 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello Suzanna, We value feedback and are sorry to hear you didn't enjoy your stay. Your comments will be shared with our team for future improvements. Thank you for taking the time to review your experience with us. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
Viviana
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Viviana
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Viviana,We are thrilled to hear that you enjoyed your stay with us and found our location convenient. Your safety and comfort are our top priorities. Thank you for recommending our hotel, we look forward to welcoming you back in the future!
10/10 Excellent
Viviana
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Viviana
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Viviana,We are thrilled to hear that you had a positive experience with our staff and found our hotel to be safe and clean. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!
4/10 Médiocre
Tahmid
16 févr. 2024
Tahmid
Séjour de 4 nuits en février 2024
Réponse de Manager le 17 févr. 2024
Hello Tahmid,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any details about your stay so we can address any issues.
2/10 Horrible
Dewitt
Voyage en famille avec de jeunes enfants
14 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Dewitt
Séjour de 2 nuits en février 2024
Réponse de Manager le 17 févr. 2024
Hello Dewitt, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
8/10 Bien
Dewitt
12 févr. 2024
Dewitt
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Dewitt, We appreciate you choosing our hotel for your stay. We hope you had a wonderful time with us and look forward to welcoming you back in the future.
4/10 Médiocre
Gail
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Gail
Séjour de 2 nuits en février 2024
Réponse de Manager le 14 févr. 2024
Hello Gail, We apologize for any inconvenience caused during your stay. Our housekeeping team works diligently to maintain the cleanliness of our hotel, and we appreciate your feedback. We'll address this matter with our team to ensure that our standards are upheld. Thank you for bringing this to our attention.
6/10 Satisfaisant
Parmindra
10 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Parmindra
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 13 févr. 2024
Hello Parmindra, Thank you for sharing your feedback with us. We appreciate your comments about the shower and will pass this along to our maintenance team for further investigation. As for your experience during the night, we're sorry to hear about this and understand how unsettling it can be. We haven't had any reports of unexplainable occurrences, but we appreciate you letting us know. Your comfort is important to us, and we hope you had an otherwise pleasant stay.
8/10 Bien
Angela
Voyage d’affaires, Voyage en couple
10 févr. 2024
Les points forts : Propreté
Angela
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 févr. 2024
Hello Angela,Thank you for your feedback on your recent stay. We appreciate your positive comments about our soundproofed rooms and the comfort of our beds. We apologize if you found our housekeeping services unsatisfactory and encourage you to reach out to our management team directly to discuss your concerns. We're glad to hear that our convenient location and the variety of dining and shopping options nearby added value to your stay. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Maurice
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maurice
Réponse de Manager le 10 févr. 2024
Hello Maurice,Thank you for choosing our hotel for your stay! We appreciate your feedback regarding smoking rooms and will definitely take it into consideration for future improvements. Please let us know if there is anything else we can assist you with during your next visit.
10/10 Excellent
Stephanie
Voyage en famille
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello Stephanie,Thank you for choosing our hotel for your stay and taking the time to leave us a review. We are delighted to hear that you found our prices competitive and appreciated our small deposit. Our staff takes great pride in delivering excellent customer service, and we will share your kind words with them. We are committed to maintaining clean and comfortable rooms for our guests. We hope to welcome you back in the future.
10/10 Excellent
Stephanie
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello Stephanie,Thank you for choosing our hotel for your stay and for sharing your positive feedback. We're glad to hear that you found our prices competitive and your overall stay enjoyable. Our small deposit aims to provide our guests with convenience and peace of mind, while ensuring the quality of their experience. We look forward to welcoming you back on your next visit to the area.
8/10 Bien
LORENA
Voyage en famille, Voyage d’affaires, Voyage en couple
5 févr. 2024
Les points forts : Personnel et service et équipements
LORENA
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 8 févr. 2024
Hello LORENA, Thank you for sharing your feedback with us. We appreciate your compliments about our staff and their friendly service. We apologize for any inconvenience caused by the odor you experienced in your room. We take cleanliness and guest comfort seriously and have shared this concern with our housekeeping team for immediate attention. We hope to have the opportunity to welcome you back in the future for a better experience.
2/10 Horrible
Kimberly
3 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 févr. 2024
Hello Kimberly, We appreciate you taking the time to rate our hotel. We apologize if your experience did not meet your expectations. We would like to hear more about your stay so that we can address your concerns. Please reach out to our hotel directly so we can assist you further.
8/10 Bien
Cameron
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cameron
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 8 févr. 2024
Hello Cameron,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay with us. We strive to provide the best possible service to all our guests and we're glad that we were able to exceed your expectations. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excellent
Eboni
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eboni
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Eboni,Thank you for sharing your positive experience with us! We take great pride in maintaining a high standard of cleanliness and ensuring our guests' safety. Your kind words are truly appreciated.
6/10 Satisfaisant
Tristan
25 janv. 2024
Tristan
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Tristan, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noise during your stay. We understand how important a peaceful environment is for our guests and we will address this matter with the necessary departments to ensure a quieter atmosphere in the future.
10/10 Excellent
Christopher
24 janv. 2024
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Christopher,Thanks for choosing us. Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
10/10 Excellent
Eduardo
24 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Eduardo
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Eduardo,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
10/10 Excellent
Annabelle
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annabelle
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Annabelle,Thank you for your kind words about our friendly and accommodating staff. We pride ourselves on providing excellent service and it's wonderful to hear that our team was helpful during your stay. We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
LUIS
Voyage d’affaires
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LUIS
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello LUIS,Thank you for your kind words regarding our hotel. We appreciate your feedback and are pleased to hear that you found our property well-maintained. We strive to provide a positive experience for all of our guests and hope to welcome you back in the future.
8/10 Bien
Mac
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not bad at all
Mac
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Mac,Thank you for your feedback and for choosing our hotel for your stay. We are glad to hear that you found our staff friendly and had a private experience. We apologize if there were any issues with noise from neighboring rooms. We appreciate your recommendation for single use and look forward to welcoming you back in the future.
4/10 Médiocre
Josiah
18 janv. 2024
Josiah
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Josiah,We apologize for the inconvenience you experienced during your stay. Our night window is indeed for security reasons, but we understand that waiting is not ideal. We appreciate your feedback and will address this with our staff to ensure a more prompt and attentive service in the future.
2/10 Horrible
KRYSTAL
18 janv. 2024
KRYSTAL
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 févr. 2024
Hello KRYSTAL,We apologize for any issues you may have experienced during your stay. We value your feedback and encourage you to reach out to our hotel directly with any specific concerns you may have, so that we can address them accordingly.
10/10 Excellent
Luis
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luis
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Luis,Thank you for taking the time to share your positive experience with us! We are delighted to hear that our customer service team provided you with a pleasant stay, and that you found our rooms to be clean. We appreciate your kind words and look forward to welcoming you back in the future!
4/10 Médiocre
Adrianna
Voyage en couple
16 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Adrianna
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Adrianna, We appreciate you choosing our hotel for your recent stay. We're sorry that your experience did not meet your expectations. Please reach out to our hotel directly so we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Luz
Voyage en famille avec de jeunes enfants
16 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Luz
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Luz, We apologize for any inconvenience you may have experienced during your stay. Our team strives to maintain cleanliness throughout the hotel and we take your feedback seriously. Please contact our management directly so they can address your concerns and assist you accordingly.
10/10 Excellent
Blanca, Oakdale
Voyage en couple
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blanca
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Blanca,Thank you for your feedback and kind words about our staff. We are pleased to know that they were able to promptly assist you with changing your rooms. Providing excellent service is our priority, whether it's a planned trip or last minute booking. We appreciate your support and hope to welcome you back in the future.
2/10 Horrible
stacey
11 janv. 2024
stacey
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello stacey, We're sorry to hear that your recent stay at our hotel did not meet your expectations. We encourage you to reach out to us directly to share any specific feedback you may have, so that we can address the issues and improve our services. We hope to have the opportunity to exceed your expectations in the future.
2/10 Horrible
Manieta
8 janv. 2024
Les points forts : Propreté et personnel et service
Manieta
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Manieta, We're sorry to hear that you didn't have an enjoyable experience during your stay. We always strive to provide the best service possible, and we appreciate your feedback. Please reach out to us directly so that we can address any specific issues you encountered. We hope to have the chance to improve your opinion in the future.