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Avis sur Mercure Sheffield St Paul's Hotel & Spa

4 out of 5
Mercure Sheffield St Paul's Hotel & Spa
119 Norfolk Street, Sheffield, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 472 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 296 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1002." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Amine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de Marie le 3 oct. 2022
Dear AmineThank you for taking the time to post a review regarding your recent stay here at the Mercure St Pauls Sheffield, I am very pleased to read you had an enjoyable stay.I will pass your lovely comments to all the team members, it is always great to share positive feedback and share success.I hope we can welcome you back again in the near future.Yours sincerelySarah KennyGeneral Manager

8/10 Bien

Claude

Séjour de 1 nuit en mars 2022
Réponse de Mercure St Paul's le 7 avr. 2022
Thank you for your feedback

10/10 Excellent

S R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 2 nuits en août 2020
Réponse de Luisa le 18 août 2020
Dear S R, Thank you for taking the time to review your recent stay. I am thrilled that you had an excellent stay. Kind Regards, Luisa Esposito General Manager

4/10 Médiocre

Sabri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour deux nuits on m'a chargé 3 fois differents montant. Apres un sejour de deux nuit je trouve 1200 euro sur mon relevé. J'en parle a la réception ils disent que tout est ok... En résumé... J'y retourne plus
Séjour de 2 nuits en juillet 2019
Réponse de Luisa le 3 juil. 2019
Dear Sabri, Thank you for taking the time to review your recent stay with us. Kind Regards, Luisa Esposito General Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Average for a 4 star property. Way too hot in room and no way of properly regulating the temperature. Window didn’t open and no AC. We had to just leave the room and go for walks as it got so hot and stuffy. Told the receptionists and they informed us that the cooling systems had been turned off for the winter. No suggestion of how to resolve the issue and no real apology. The mission and vision of Mercure hotels is plastered all over the walls and it says that guest experience is paramount. Unfortunately, that is not what we experienced here. 18 quid for breakfast also seems too much for what was on offer.
Séjour de 2 nuits en janvier 2019
Réponse de Luisa le 26 févr. 2019
Dear guest, Thank you for taking the time to review your recent stay at Mercure Sheffield St Paul's Hotel and Spa. I was disappointed to read your feedback and sincerely apologise for the issues you faced. Please be assured I will use your feedback in a very constructive way with the team. Best Regards Luisa Esposito General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
bonne experience. Personnel sympathique. Un bémol, chasse d'eau cassée non remplacée
Séjour de 1 nuit en septembre 2018

10/10 Excellent

Marie-Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Très bel hôtel, très soigné, endroit presque parfait Dommage dans la très belle salle du petit déjeuner (verrière) il fait assez froid
Séjour de 1 nuit en septembre 2018

6/10 Satisfaisant

Martin

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Stayed many time for the snooker at the crucible so it’s the perfect location. The spa and swimming pool are now not included as not part of hotel anymore. So not happy I wanted to have a quick swim and had to cough up £10 each day. The pool and changing rooms are looking very tired as is the seating area in the bar. A refurb is hopefully not far away. In general though it’s a nice hotel and would stay again
Séjour de 5 nuits en avril 2024
Réponse de marie le 22 avr. 2024
Dear MartinThank you for reviewing your recent stay with us at the Mercure Hotel Sheffield great to hear the location was ideal for you. I will pass your comments to the Spa Manager regarding the charge and the general cleanliness of the Spa.We hope to welcome you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de marie le 22 avr. 2024
Dear RichardThank you for reviewing your recent stay with us at the Mercure Hotel and Spa in Sheffield we hope you had an enjoyable stay and look forward to your returning in the near future.Yours sincerelyMercure Hotel and SpaSheffield

2/10 Horrible

Joanna

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I cannot review this property as, despite numerous confirmation bookings, they did not honour my reservation. Allegedly there were problems wtih some of the rooms, which they had ample opportunity to communicate to me prior to arrival but instead they waited until I arrived at 8pm, kept me hanging around for over an hour without any information, then told me to go to another hotel which they had booked which was a) vastly inferior quality and b) in a terrible location, when I had chosen the Mercure for its location. They arranged transport but no other recompense. They seemed unwilling to admit their problems and had no excuse for not notifying me of the issue in advance. Had they done so I would have cancelled the booking and left Sheffield earlier in the day. But at 8pm on arrival I had few options. Also, if they knew they had problems wiht the room before my arrival they could have arranged a solution ready for my arrival rather than having to ring round to find me a room at short notice. WHilst i accept problems happen their handling of it was inexcusable and unprofessional and thoughtless. I was considerably inconvenienced, they were disingenuous and uninformative and ill-prepared. I will never stay at a Mercure again.
Séjour de 1 nuit en avril 2024

8/10 Bien

Oghenetega

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de marie le 22 avr. 2024
Dear GuestThank you for reviewing your recent stay with us at the Mercure Hotel in Sheffield. We hope you had a pleasant stay with us and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Emma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
V
Séjour de 1 nuit en mars 2024
Réponse de marie le 22 avr. 2024
Dear EmmaThank you for reviewing your recent stay with us at the Mercure Hotel Sheffield we hope you had a pleasant stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service - especially reception!
Séjour de 1 nuit en mars 2024
Réponse de marie le 1 avr. 2024
Dear RichardThank you for rating your recent stay with us at the Mercure Hotel we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de marie le 1 avr. 2024
Dear SimonThank you for rating your recent stay with us at the Mercure Hotel and Spa we hope you had an enjoyable stay and look forward to welcoming you back in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value,good staff,clean and tidy,right in centre..all in all a great stay
Séjour de 1 nuit en mars 2024
Réponse de marie le 1 avr. 2024
Dear CarolynThank you for reviewing your recent stay with us at the Mercure Hotel in Sheffield great to hear you had an enjoyable stay and we look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Last min booking. Very high class hotel in city centre. Nice quiet rooms but beds quite hard.
Séjour de 1 nuit en mars 2024
Réponse de marie le 25 mars 2024
Dear DavidThank you for reviewing your recent stay with us at the Mercure Hotel and Spa. Great to hear you had a good stay and we look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Pamela, Whitby

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel for central Sheffield, steps away from the Lyceum and Crucible. Could not fault the room or the staff and a great breakfast. Certainly worth the reasonable room rate
Séjour de 1 nuit en mars 2024
Réponse de marie le 25 mars 2024
Dear PamelaThank you for reviewing your recent stay with us at the Mercure Hotel and Spa Sheffield. Great to hear you had an enjoyable stay and the location was ideal for you. I will make sure your lovely comments are passed onto all the staff and we look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Lyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The House Keeper was amazing. Our room was fresh and clean every day.
Séjour de 16 nuits en février 2024
Réponse de marie le 5 mars 2024
Dear LynThank you for reviewing your recent stay with us great to hear your room was to your liking and we hope to welcome you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

Sharlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 3 nuits en janvier 2024
Réponse de marie le 5 févr. 2024
Dear SharleneThank you for reviewing your recent stay with us at the Mercure Hotel and Spa we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

6/10 Satisfaisant

Lucy May

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Hotel was lovely as usual. The only issue we had was ourTV didnt work. Someone tried to fix it without success. Thankfully we were out and not spending any time in the room.
Séjour de 1 nuit en janvier 2024
Réponse de marie le 5 févr. 2024
Dear Lucy MayThank you for reviewing your recent stay with us at the Mercure Hotel and Spa great to hear you had a lovely stay please accept our apologies for the TV not working i will report this to the maintenance team for them to investigate the problem. We look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is in a great location for the centre of Sheffield. The tram to the Sheffield Arena is a ten minute walk away. The breakfast was quite good. Not so many channels on the TV though. The Ego restaurant next door is very good.
Séjour de 2 nuits en janvier 2024
Réponse de marie le 5 févr. 2024
Dear BrianThank you for reviewing your recent stay with us at the Mercure Hotel and Spa great to hear the location was ideal for you and you had an enjoyable stay and we look forward to welcoming you back in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Ming Kai

Séjour de 5 nuits en janvier 2024
Réponse de marie le 25 mars 2024
Dear Ming KaiThank you for rating your recent stay with us at the Mercure Hotel and Spa Sheffield we hope you had an enjoyable stay and look forward to welcoming you back in the near future.Yours sincerelyMercure Hotel and SpaSheffield

2/10 Horrible

Gurdeep

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is perfect. The rest terrible. The checkin was bad as the receptionist kept me waiting, not even acknowledging me. The hotel offers a discount for a nearby park. Which you only find out after you have parked your as the discount is shown at the reception desk. I don’t understand this. The final nail in the coffin was the mattress in the room. It was terrible for a high quality hotel, the matters was of a very poor standard.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de marie le 5 févr. 2024
Dear LisaThank you for reviewing your recent stay with us at the Mercure Hotel Sheffield we hope you had an enjoyable stay and look forward to welcoming you back in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de marie le 5 févr. 2024
Dear JessicaThank you for rating you recent stay with us at the Mercure Hotel in Sheffield we hope you had a wonderful stay with us and look forward to welcoming you back to the hotel in the near future.Your SincerelyMercure Hotel and SpaSheffield

8/10 Bien

ROBERT

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de marie le 22 janv. 2024
Dear RobertThank you for rating your recent stay with us at the Mercure Hotel and Spa we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de marie le 22 janv. 2024
Dear sir/madamThank you for rating your recent stay with us at the Mercure Hotel in Sheffield we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Darren

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de marie le 22 janv. 2024
Dear DarrenThank you for rating your recent stay with us at the Mercure Hotel Sheffield. We hope you had an enjoyable stay with us and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Tracy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff
The stay was for a weekend conference. The staff were so welcoming and helpful. The rooms were clean and the food was delicious.
Séjour de 2 nuits en janvier 2024
Réponse de marie le 22 janv. 2024
Dear TracyThank you for reviewing your recent stay with us at the Mercure Hotel and Spa in Sheffield great to hear you had a great weekend and the room and food were to your satisfaction. We look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Charlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de marie le 22 janv. 2024
Dear CharlieThank you for rating your recent stay with us at the Mercure Hotel Sheffield. We hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

Fin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mercure St Paul’s, Sheffield review
It was a very nice hotel, clean, modern, welcoming etc etc and made us feel exceptional really enjoyed the bar and the pool area as well. It was an amazing time the only downside is our room didn’t have climate control but when flagged up they offered to swap us room to a different one that had this.
Séjour de 2 nuits en janvier 2024
Réponse de marie le 15 janv. 2024
Dear FinnThank you for reviewing your recent stay with us at the Mercure Hotel and Spa great to hear you had a lovely stay and you were made to feel very welcoming, we hope to welcoming you back to the hotel in the near future.Yours sincerely Mercure Hotel and spaSheffield

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de marie le 15 janv. 2024
Dear sir/madamThank you for rating your recent stay with us at the Mercure Hotel and spa we are pleased you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

2/10 Horrible

Lucy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good location and great view from the large room staff friendly . Room seemed dated and pool and spa felt not clean disappointed as that’s why we went to that hotel .
Séjour de 1 nuit en janvier 2024
Réponse de marie le 15 janv. 2024
Dear LucyThank you for reviewing your recent stay with us at the Mercure Hotel please accept our apologies for the Spa and the room you stayed in I will pass these comments onto the relevant departments for them to look into. We hope you will visit the hotel in the near future.Yours sincerelyMercure Hotel and spaSheffield

8/10 Bien

Lorna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great family stay
The whole staff team are a credit to the hotel and go above and beyond the call of duty. The room was great bar the very strange noise that kept me awake all night. Food was lovely as is the pool which the kids absolutely loved.
Séjour de 2 nuits en janvier 2024
Réponse de marie le 9 janv. 2024
Dear LornaThank you for reviewing your recent stay with us at the Mercure Hotel and Spa great to hear you had an enjoyable stay and I will pass your lovely comments onto the staff. We hope you will visit the hotel in the near future.Yours sincerelyMercure Hotel and SpaShefield

8/10 Bien

Debra

Séjour de 1 nuit en janvier 2024
Réponse de marie le 9 janv. 2024
Dear DebraThank you for rating your recent stay with us at the Mercure Hotel we hope you had an enjoyable stay and look forward to welcoming you back in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

Leslie

Séjour de 1 nuit en janvier 2024
Réponse de marie le 5 févr. 2024
Dear LeslieThank you for rating your recent stay with us at the Mercure Hotel and Spa we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

8/10 Bien

karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
On 5th floor near lift which we could hear all the time and early in morning.
Séjour de 2 nuits en janvier 2024
Réponse de marie le 9 janv. 2024
Dear KarenThank you for taking the time to tell us about your recent stay with us at the Mercure Hotel and Spa. On you next visit with us please request a quite room away from lifts and we will try our best to accommodate this.We hope to see you in the near future.Yours sincerelyMercure Hotel and SpaSheffield

6/10 Satisfaisant

Jiang

Séjour de 1 nuit en janvier 2024
Réponse de marie le 9 janv. 2024
Dear JiangThank you for rating your recent stay with us at the Mercure Hotel and Spa, we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel ad SpaSheffield

10/10 Excellent

TRACY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicest hotel in Sheffield
My favourite hotel in Sheffield. I have stayed here 4 times now and it never disappoints. Staff are always friendly and rooms are very spacious
Séjour de 1 nuit en janvier 2024
Réponse de marie le 9 janv. 2024
Dear TracyThank you for reviewing your recent stay with us at the Mercure Hotel and Spa so pleased you had an enjoyable stay and I will pass your lovely comments onto the staff and look forward to seeing you in the near future.Yours sincerelyMercure Hotel ad SpaSheffield

10/10 Excellent

Amanda

Séjour de 3 nuits en décembre 2023
Réponse de marie le 9 janv. 2024
Dear AmandaThankyou for rating your recent stay with us at the Mercure Hotel and Spa.We hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerleyMercure Hotel and SpaSheffield

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff make this hotel stay the best!
A friendly welcome, excellent customer service from EVERY Department Refreshing to see a whole hotel's Team full of helpful friendly professional people, a credit to the company & made our festive break special Thank You again for everything!
Séjour de 3 nuits en décembre 2023
Réponse de marie le 5 févr. 2024
Dear MarkThank you for reviewing your recent stay with us at the Mercure Hotel and Spa great to hear you had a lovely stay with us and I will pass you lovely comments onto all the staff and we hope to welcome you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think the carpet in bedroom 414 needs cleaning or a new one.
Séjour de 4 nuits en décembre 2023
Réponse de marie le 3 janv. 2024
Dear StephenThank you for your comments after you recent stay with us I will pass your comments on to housekeeping regarding the carpet in room 414 thank toy for bringing it to our attention. We hope you will visit the hotel in the near future.Your sincerelyMercure Hotel and SpaSheffield

8/10 Bien

NATHAN

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
The view from my room was amazing overlooking the town common area, which at the time we stayed was centre peace for the Xmas Market.
Séjour de 3 nuits en décembre 2023
Réponse de marie le 3 janv. 2024
Dear NathanThank you for reviewing your recent stay with us at the Mercure Hotel and Spa. Great to hear you had a lovely stay and we look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

6/10 Satisfaisant

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
So near
Great location, great staff. Very uncomfortable bed’s& pillows
Séjour de 1 nuit en décembre 2023
Réponse de marie le 3 janv. 2024
Dear StevenThank you for reviewing your recent stay with us and great to hear you had an enjoyable stay and we look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We have been coming to this hotel for 3 years at Xmas time and never had a bad time the bar area is ready for a revamp in my opinion but still a good hotel
Séjour de 1 nuit en décembre 2023
Réponse de marie le 3 janv. 2024
Dear JosephThank you for your lovely comment regarding your recent stay with us at the Mercure Hotel and Spa so pleased you had an enjoyable stay with us and look forward to you returning to us in the future.Yours sincerelyMercure Hotel and SpaSheffield

6/10 Satisfaisant

Maleka

Séjour de 3 nuits en décembre 2023
Réponse de marie le 3 janv. 2024
Dear MalekaThank you for rating your recent stay with us at the Mercure Hotel and Spa. We hope you had an enjoyable stay and look forward to welcoming you back in the near future.Yours sincerelyMercure Hotel and SpaSheffield

10/10 Excellent

Liam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de marie le 3 janv. 2024
Dear LiamThank you for rating your recent stay with us at the Mercure Hotel and Spa. We hope you had an enjoyable stay and look forward to welcoming you back in the near future.Yours sincerelyMercure Hotel and SpaSheffield

2/10 Horrible

Kerry

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Got a upgraded room was terrible doors smashed
Séjour de 1 nuit en décembre 2023
Réponse de marie le 3 janv. 2024
Dear KerryThank you for reviewing you recent stay with us and please accept my apologies regarding the smashed doors I will report this to our maintenance team. We hope you will visit the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield

2/10 Horrible

Jack

Séjour de 1 nuit en décembre 2023
Réponse de marie le 3 janv. 2024
Dear JackThank you for rating your recent stay with us we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffeild

6/10 Satisfaisant

Ian

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de marie le 3 janv. 2024
Dear IanThank you for rating your recent stay with us at the Mercure Hotel and Spa we hope you had an enjoyable stay and look forward to welcoming you back to the hotel in the near future.Yours sincerelyMercure Hotel and SpaSheffield